myHP
Reviews and Complaints

I had my colonoscopy done at a non HP site and had my records sent to my primary Dr. The date was entered into my chart and I see the date in the app. The overdue message is listed and it is not accurate. I called web support and was told that it only changed the overdue glad if the procedure was done at a HP site.

The code should be changed to use the most recent date of a procedure irrelevant if it was at a HO site or not. The current logic could cause someone to get a procedure that would not be covered y insurance.

Really bad logic as it is now.

I came from using Mychart to MyHP and struggle constantly with this app. Doesn’t matter if I’m using on my mobile or on my computer. If you try to respond to your doctors comments regarding your test results just forget it and pick up the phone. In the old system it was possible but this. No - I don’t want an e-visit - it was within the last couple of days and for the life of me I can’t figure out a way to respond. It makes me want to find somewhere that doesn’t use this horrid app! It’s only a one way street for the provider and NOT patient friendly.

I don’t understand the point of this app. I’m trying to make a virtual appointment with my allergist. The first time he can see me is in the middle of March and I can’t wait that long. So instead of offering suggestions as to who might be able to see me sooner, I have to go back and do the search over again and pick a random dr from his office. Turns out they’re scheduled out, so I have to start over. All I really wanted was the number for their office so that I could call and schedule an appointment. Instead I get an unnecessarily complicated and inefficient waste of my time.

I use the Touch-ID log on the app and don’t remember what password I typed in so it’s convenient. If I can only pay my premium using HealthPartners.com site it requires a typed in password, which does no good since I don’t remember it and the fact I can’t change it because I can’t remember my security questions. Just want you to know what I’m having to go through, the above, all because you don’t put a pay my premium option on the app? Makes no sense. If I can’t pay my premium my insurance will be dropped and therefore the app will become dead to me, which will be horrible PR for you considering you’re a health insurance company

Many functions are not intuitive to find. Have to go through multiple menu screens and make sure to select the exact right steps.

Must not want patients communicating with their providers. There are far too many steps to go through to actually send the message. I also use Fairveiw MyChart App and you can reply to messages right from the same screen you get a message from your provider and writing a new message is right on the main Home Screen.

Finding where to submit supporting documents for existing claims is also way too many steps.

The design is very stylish and pleasing to the eye just wish common functions were more user friendly.

I am blind and use VoiceOver, iOS' built-in screen reader. I am unable to read my explanations of benefits PDFs, as I can only read the template messaging and not the actual amounts/charges. I am also unable to review the claims information other than to see what my provider charged and what I need to pay. In the claims detail screens, the text is smashed together at the bottom of the screen (likely because we use larger text, which is also a built-in iOS accessibility setting) and I cannot use VoiceOver to read this information either. This is unacceptable for any app, but especially unacceptable for an app that displays personal health information. 

The app is ok the company is not. Have had many issues with RX since we started with this company. They have tried but the communication is not very good considering they have an “app”. They should be able to text you or email you if there are problems with a refill. I have gone weeks without BP meds at start of our policy because my med was tier 2. They stated they called but I have zero proof on my phone it from them them that this happened. 2 weeks and then had to switch to new med which is kicking my butt. I can barely stay awake for a 15 minute drive to work but let the pharma and health insurance companies make a bazillion dollars. Don’t mind me

Check-in function doesn’t seem to do anything. No response when I select check in. Medications list doesn’t reflect current prescriptions and isn’t updated by providers—worse than useless. Wrong dIrections to Methodist Hospital cardiology group. Directions should show parking—Methodist hospital complex is too large to wander around in looking for destination and parking lots. Upcoming appointment list marginally useful but no way to contact provider via text or email. Don’t really know what purpose the app serves—can’t trust information and no way to get information to providers. I’ve been told that my opinion of the is shared by staff so HP needs to get to work or drop the app entirely.

I'd love to give HealthPartners ★★★★★ but I can't until the app is renamed to “HealthPartners”.

I have an onslaught of apps on my phone so I usually use the iPhone’s search feature to pull up apps by name. Every time I go to search for “Health” or “HealthPartners” I have to delete what I wrote and rewrite "MyHP." This is incredibly annoying and on top of it just being an annoyance the branding doesn't even make sense. HP® is the company name for former Hewlett-Packard, a tech company. The MyHP branding doesn’t fit for HealthPartners, and quite frankly it’s borderline copyright abuse of the HP® registered trademark.

Please update the app name and you’ll receive the five stars you deserve.

When I look at the sample screen shot it shows an activity tracker, a way to update your COVID vaccination and add your card into the my wallet of my phone. None of that shows up when I login on the app. Just test results and upcoming appointments- and no way to interact, add appointments, etc. I’ve updated the app and have a new last year iPhone. I’m finding this incredibly frustrating since my Park Nicollet MD told me that I can only inform them of my COVID vaccine through the HP app. (I’m getting daily notices to schedule my vaccine appointment, but I’m already fully vaccinated!) Absolutely hate this app experience and am mad that Health Partners will only communicate through an app that doesn’t work.

Scheduling an appointment is an incredibly difficult and non-intuitive experience! Why do I have to choose a doctor if I just want the next available appointment!? Or choose a location for that matter? And don’t dare tough the

Coming from Centracare epic the MyChart messaging is much less patient friendly. It looks like you’ll have to pay for it no matter what much of the time. Although there is the possibility of a free message it’s clearly not intuitive. Would suggest the payment screen appearis after Nurse has triaged message and said this won’t be free but requires an E visit or in person visit. Currently, as you start to write a message the only screen you see is the payment screen and it’s not clear you can click past it and get a free message if appropriate. I think that will discourage or confuse many patients who just have a quick appropriate message for the nurse/MD. And that’s what happened with our patients coming from Centracare my chart. (They have no E message option)

Nothing works as it should. It’s clunky. I’m starting to book my health services through other providers that use MyChart out of sheer frustration with the amount of time wasted trying to get anything booked. The booking system is the worst I’ve ever seen in an app. You can’t add vaccine records (received by outside providers), you can’t easily view test results, can’t really accomplish anything on this app.
It’s sad, Park Nicollet used to be my go to for all healthcare related needs, but now the whole system is so inefficient. Making an appointment shouldn’t be such difficult task. Don’t get me started about the billing system - I’ve had to call insurance on every single claim sent by HP/Park Nicolett this year due to incorrect insurance coding resulting in incorrect coverage and higher medical bills.

When I first got the app a couple months ago I was able to access my test results, insurance information and see and schedule my upcoming appointments. Then the app updated and I only get insurance information and appointment scheduling. I get an error message any time I try to use the living well section, I cannot access upcoming appointments and the most frustrating thing is that I cannot see any of my test results online or on the app. And it seems I’m not the only one making this complaint. I tried mychart, but it says to use the myHP app unfortunately. I don’t know if it’s a system glitch or what, but I’ve been trying to get answers to a medical problem and I can’t get access my lab results on an app that is supposed to provide easy access to them. I honestly hate using this app because it only makes me frustrated.

Looks like in one of the recent updates, they removed the ability to see one’s scheduled future or past appointments, and it seems they removed the ability to even make appointments. This feature existed just a few months ago.

You also cannot view test results anymore. This also existed a few months ago.

So, this app is borderline useless. You can’t make or see appointments, you can’t see tests, you can’t message your doctor or even see most of the messages they send you. Half of the options that do exist just take you to the website, so this begs the question: why does this app exist, if you would always be better served by just logging onto the website from your smartphone?

This app somehow just keeps getting worse and worse. We can’t even use MyChart anymore, HP disabled the ability to access anything using the MyChart App.

I am unable to access most of the healthcare things I used to in the MyChart for Park Nicollet. The only thing I can do is see upcoming appointments, read messages, and see test results as single results “not together with results from the past to see trends”. You can’t see any information about your last vitals from your last appointment.

You can’t see your prescriptions. I went to the dentist they asked for an updated list. I usually just brought it up on the app, as it had dosage and the proper name for the drug. Some drugs are so close in name, you could easily make a pronunciation mistake. I just gave up. Trying to log in to the website on your phone in the COVID stress of healthcare wasn’t worth it.

I thought, “I still had the MyChart app, maybe I can get the functionality back by using that. Nope, they took away access to the MyChart app as well.

HealthPartners is the worst thing to happen to the Park Nicollet system since COVID.

This was easier to use when the access was actually through the MyChart app specifically. I don’t know why a logo specific front end was created that is clunkier/less user friendly. I’ve been using MyChart for years because we started in Texas with Texas Children’s, so it doesn’t have anything to do with not being used to MyChart.

Switching between my kids and my profile always takes extra steps somewhere. I’m not able to access all the records and documents from the site or app that I could in MyChart. For instance, I need to provide my child’s asthma actioyplan to the school before they will administer his medication there. I can’t access the document in any section that I can find, whether it’s after visit summaries/notes or health records. Yet if I log into the old Tx Children’s account I can actually get to all of the old asthma action plans in a couple seconds. I find that ridiculous that I cannot get to a current and valid plan on your app or system, but can easily access records just as a history on a different MyChart.

Growth charts on the other system are more varied and complete. If it follows WHO data, I can find it.

Messages are easy to send from within the MyChart app. Messages in MyHP are painful to deal with. I’ve given up and use the website because it at least isn’t as clunky.

If you’re only viewing your own profile on this and only accessing the bare minimum, it’s not the end of the world. But MyChart’s specific app is far superior than the bare minimum that was sunk i to this. If you’re not going to make this at least functional, at the very least you should let us still log in through MyChart itself since everything is still through the MyChart service. This is ridiculous.

Bad time to ask me if I would like to write a review. I just clicked on the app three times and three times it crashed. I got as far as seeing what my next appointment is clicked on it and the whole thing crashes. Those times when the app does not crash however it would be helpful if you would change it so that I could schedule appointments that do not require a doctor, for example, allergy shots without needing to select a doctor from a pulldown menu. Just make clinic nurses an option.

Subpar compared to other health systems MyChart apps; real-time updates, notes, appointments with online check-in, billings, advance directives, and much more. I was floored by my parents’ MyChart app when they were hospitalized. I could view their Epic note, results and vitals checks as soon as they are filed. But with MyHP, it’s like I’m Ray Charles; I can’t view test results, appointments or RXs. The website is equally useless, and there is always an error message. Hey, what gives?

Searching for an appointment is very challenging, as you can’t search by date (my priority was date, not provider). After going through all the menus to indicate reason for visit and location, and choosing someone randomly, the date of appointment was not what I was looking for. Instead of simply hitting the back arrow to choose the next provider, it kicks you all the way to the beginning. A very laborious process when there are over 20 providers at the location, and I’m looking by date priority. Thank you.

I am one of the millions of owners of an iPhone six that still utilizes iOS 12. When I open my HP app it tells me my version is no longer supported and I need to update. When I try to update it tells me that the app requires iOS 13 or later. And then asked me if I would like to download the latest compatible version. When I say yes it takes me back to the beginning of the loop and I start the process all over. My HP app is now totally non-functional and there appears to be no way to fix it Short of buying a new iPhone.

Terrible app. Glitches out and not user friendly at all

I can’t find it online, or on the app. Your automated app appointment scheduler just assigned me a time I can’t use

This is extremely frustrating

Only option to get there is “next appointment” and then hit the plus button on that page. Way too buried if your goal is to simple scheduling experience.

I liked the app when it broke down my past and future scheduled appointments. That feature is gone, and it’s harder to track my appointments now. I’ve ended up calling in to confirm times.

I’m rating it a one star because I can’t get get past the sign in stage Says to “accept” but there’s no button to push so app is useless. Would love to rate it better so please fix this

The app itself is great but is absolutely useless when it only works on WiFi. Need to show the receptionist at the clinic my insurance cards, nope, because it doesn’t work on data! Clinic doesn’t have WiFi.

When I try to make an appointment the app won’t let me click on anything. I have to do it so many times until it finally shows up but then it disappears again so I just give up on making appointments on here.

I’m deleting this app. Every time I try to log on I get locked out because who knows what password I’ve set. Then I can’t reset it without HP consent. Who’s got time for this song and dance. Technology is such a blessing. Lol

You are making it more and more difficult just to schedule simple lab work. It used to be a matter of two or three clicks now you have to chase all over your website to try to find it. I suggest you go back to what you had before.

I have lost the display of up coming appointments. I can schedule them. Rather frustrating to see a blank page. Tried reinstalling twice now. More stars once it works again correctly.

Oh great you update the app and now the test results are missing too!

Hopefully they will all be on the web page. This is a pain.

I got an email saying my test results were ready to be viewed. I was super excited to use the app! Since I didn’t immediately see a “test results” tab, I spent a lot of time looking through each tab to try to locate my test results. There wasn’t a tab for test results at all- only explanation of benefits. This app is not helpful- it would have been better to have gotten a phone call or voicemail from a nurse. Very annoying!

I used to really like the app. There was an area that you could “see” the ID card and have your number accessible if your paper cards were not handy. They no longer have this access and it is truly missed. If it is still there it is NOT easy to find. I just spent 10minutes under every button possible to locate my daughters ID number for paperwork for school activity as I did not have paper cards with and was unable to locate number.