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CB Travel and Vacations Hyatt unauthorized credit card charges
Hyatt

Hyatt review: unauthorized credit card charges

M
Author of the review
9:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Cecilia Gonzalez Blanco. I was staying at The Hyatt Hotel Rio de Janeiro from nov the 24th to nov the 28th with all my sisters and we rented two bedrooms.
During our departure day I realized the hotel had charged me USD976.08 to my VISA by mistake and Thais Monteiro, from the Accountant department, promised me to cancel the expense in the next days.
On Friday I called the hotel and I got Thais email and yesterday I sent her an email with my request, but I didn't get any answer.
Can you please help me to resolve this issue?
I need my money back asap.

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    Dec 18, 2024
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Hyatt Category
Hyatt is ranked 7 among 518 companies in the Travel and Vacations category
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