Hyatt
Reviews and Complaints

In January my husband and I arranged for a week at the Hyatt Zilara Cancun for my son and his fiancée for their August honeymoon. They were thrilled and excited to be going to that resort. Since we arranged this through Interval International, and we knew that they usually do not provide the all inclusive plan, my son called and e-mailed Hyatt to inquire about the costs associated with the meal plan. He was told that it was included in his reservation. Since this seemed unusual, my son and his fiancée both checked again. Each time they were told that indeed it was included. They were told this information by three different people and they had this assurance in writing in e-mail form. Five days before their wedding they started receiving e-mails and texts that they owed $3600 for the meal plan or their reservations would be cancelled. They provided the e-mail they had received and still were told they had to pay that amount. I started to call to sort this out and I had the most frustrating customer service experience I have ever had. After many calls, dropped calls, promises for call backs which never came, and disconnections from both people at the Cancun resort and at Hyatt customer service I learned that the reservation had been cancelled and our son and his wife's honeymoon was basically ruined. Three people did admit to me that this was Hyatt's mistake and that my son had been given the wrong information three different times by three different people, but that there was nothing they could do about it. I was so surprised because prior to this I considered Hyatt a very reputable company. However reputable companies try to rectify mistakes when they know they have made them and there was no attempt to do that here. I was told that my son should have questioned the information further. My son was given the same information by three supposed travel experts. How may times was he supposed to keep asking before he knew he could actually believe the information he was given? In particular the office manager at the resort gave extremely poor service. He never returned a promised call to me and when I attempted to call him he was too busy to speak to me. I then found that he had simply canceled the reservation. I am beyond disappointed with the customer service that I received and I would warn anyone who books a trip with Hyatt to be very careful with any information that they are given as it may not be factual.

Last November I stayed at the Hyatt Regency in Mumbai. The staff must be on commission and enticed into theft. Not only was my credit card info stolen, then used 8, 000 miles away they also ran a charge for Approx 500USD at the bar that was not mine (Within the hotel). Several emails later I am still being send on a goose chase. I have stayed there in the past, and it was always a fight to get the set rate we agreed on. They must be on commission for what ever they can over charge for. Off subject; the Buffet is terrible, They rent out the pool area for LOUD local weddings and make it "off limits to the paying guest without informing you before booking. This place in no way is 5 star. Best select another hotel in the area.

I am writing to bring to your attention a serious issue with the Hyatt Regency St. Louis at The Arch, this Hyatt lacks the proper security, safety and customer service, that customers should be receiving from a Hyatt property. On the 18th of April my wife and I stayed at The Arch were her purse was stolen by one of the associates.
Upon checkout we requested the Bell-hop station for assistance with our luggage. I trusted the Bell-hop to load all our luggage, he either intentionally or unintentionally failed to load my wife's other purse onto the cart. We did not notice the purse was missing until we arrived home. We immediately called the Hyatt to attempt to retrieve the purse and was routed to house cleaning. The house cleaning associate informed us that no purse has been returned to lost and found and then they preceded to have the room check to see if the purse was still in the room, which it wasn't. At that time, I asked if I should file a police report for the stolen purse and the associate said no, call tomorrow and speak with security, the purse might be returned by then and if not they will assist you. I called the following day and spoke to an associate and learned that the purse hadn't been returned and that they were going to do an investigation, I asked again should I file a police report and the answer was no, it may take a couple days for the purse to be turned in and in the meantime we will investigate. I was finally able to get in contact with director of security and I learned that I was the main focus of the investigation, as if I was the criminal, instead of the bell-hop, cleaning staff or another associates that may have access to the hotel room, at that time I filed the police report, which basically has gone nowhere as well.
From the very beginning of this incident I have been misguided by Hyatt associates, delayed by Hyatt associates, and even lied to by Hyatt associates. The first associate should have said, please file a police report right away. I even started to think that the security director is intentionally trying to delay the process, as for being lied to, I called the Consumer Affairs phone number to get your mailing address to mail this letter and they provide me the Consumer Affairs Omaha mailing address.

I am a frequent travel domestically and internationally for work and pleasure and I have never had any problems in the past, I thought it was a fluke, until I recently learned that my wife's uncle has a lawsuit against a Hyatt in NY for items stolen from his room, after that I did some investigation online and it appears that the Hyatt has issues with associates stealing from their customers.
I am asking for your assistance in helping me resolve this issue, I hope to hear back from you and/or your staff about this incident. I can be reached by phone at (443) ###-#### at any time or by email at #####@msn.com . If you can not provide assistance, you leave me with no other choice but to escalate this issue, which would be unfortunate, because I am certain this can be resolved at The Arch.

Sincerely,
Jason
&
Agustina

We also will submit this last post to make it evidently clear that 3B Wireless has never been or will be a client of our company so, therefore they would not have knowledge of any of our business operations. His claims were that we are a residence and we make it evident that our office is in our beach house residence by the google map we post on the contact us page on our website as we always have. His other complaint was that we charge a set up fee. I personally make it clear from the first phone call that we charge for our services. He also stated for people to ask for references. I offer everyone references and everyone is welcome to check our references which only reinforces the absolute effectiveness and legitimacy of our company. I offered him retail store owner references or store owner's whose businesses we launched and are very profitable and successful and anyone can call them and even google earth their locations. He never would inquire on references we insistently offered to him. His agenda seems to be very clear because he is posting a complaint when he never paid us to become a client and after research we discovered he has a small distributor website which we are distributors so, it is evident he is a would be competitor. This is the last response to this complaint which holds no merit because Mr. Masudi never paid us for our services and that means he never signed with our company so, therefore does not have any knowledge or experience to speak of with our company and we have nothing but, retail store owners nationwide whose businesses we launched as our references.

recently stayed at your hotel in Jacksonville Florida and I valeted my vehicle, I left that evening to purchase food and returned my vehicle to valet that evening. I checked out that morning. My passenger and drivers doors opened for me and my luggage loaded. I drove 30 minutes and pulled over for gas. I returned from the attendant cashier and got a look at my front hood and noticed a 4 inch scratch and dent on my vehicle.

I contacted the hotel and a claim form was faxed to me. I completed the claim form and contacted the management regarding the status. Mr. Liscomb said that he had completed his investigation and that he would not honor my claim because I had not realized the damage before I checked out of the hotel. I am sure that all parties will claim that they are obsolved of liability. I valetted my vehicle in care your establishment and upon it's return it was not in the same condition as it was in when I released it to your care. The reason I stayed in your establishment rather then choosing a motor lodge or a motel 6 or any other hotel is because I have an expectation of care, service and responsibility. Until this is resolved I can't really tell the difference between your organization and any other hotel establishment that is along the side of the road.

This never happened at Ritz Carlton, Intercontinental, or Marriot, but it did happen on your watch. I can definitely see why this organization made the mistake of not bringing resolution to this, but I can afford the repair. I just wanted to give you and your affiliates the opportunity to do the highest and best action that you could offer. What I have gotten so far is that no one wants to own any responsibility for wrong doing. The fault then is mine for choosing irresponsibility over responsibility. I am sure that you can relate to this. No legal issue here just a moral issue.

So I was with my family in Alabama and we decided to stay at a Hyatt. When we checked in to the hotel is when the hell started. First, the hotel made me sleep in a separate room from my husband and children. I was told that 4 was the max limit that could sleep in the room. That's crap. I had to pay for a separate room which cost me so much more money.

Stayed here for 3 days checked out paid my bill in FULL got back home in florida after a long trip checked my bank account and was charged an additional 170 bucks called the hotel and spoke to the manger she told me that someone had checked into the hotel from the same group of people that was with the cheer leading organization and they didn’t pay for their room i told them that i had nothing to do with that persons reservations or room arrangement’s which i did not and they told me they wont give me my money back until this other parent pays for their room i have filed a complaint with the bbb in Dallas and what do you know they are not a part of the bbb so i thought i would come here and get my money back this way by passing on the word to my fellow man i am going to take this as far as needed to get my money back they made an unauthorized charge to my debit card and refuse to give me my money back so if your looking for a hotel in the dallas area near the convention center you should look else where because this place is a gambit and the staff and manager are extremely rude i am thinking of calling the dallas police department to investigate these theifs so if your smart and dont want to deal with this stay anywhere other than the hyatt

I was trying to book a room at the Wild Oak Ranch sometime this summer. Hyatt blocks rooms aside for non-member guests. I went online as a non-owner to the hyatt.com site and rooms are available to non-owners on the exact dates they are unavailable to me as an owner using the member’s reservation site hyattvacationclub.com. It should be noted that the salesman never mentioned I would be waiting behind people who were not members of the time share for rooms after they were not booked to outside non-owner guest.

As an owner, I should have priority to any available room at the property of choice. However, this is not the case. Hyatt sets aside rooms for non-member guests and these rooms are left open even if there is a member waiting for a room at that property for that date on a member waiting list. Once Hyatt does not fill a room at the guest rate, they open the rooms up to members on the member waiting list. Therefore, members wait until last minute and get rooms only after Hyatt was unable to book the room to non-owner guests.

Hyatt Vacation Club owners pay the purchase price of the property due in full within 3 months of purchase date, reservation fees, often split week fees, a cancellation fee if necessary (no 24 hour notice waiver), and a cleaning fee if you stay less than a full week and would like the room cleaned/sheets changed.

I personally spent $28, 000 on my property purchase at Wild Oak Ranch. I have 2000 available points each year. We pay $1, 200.00 a year in fees in addition to the other fees mention above. It would take quite a few stays as a non-owner to equal what we are paying.

If you were to average the yearly expense as a member it might look something like this: add the purchase price $28, 000 (not including interest on that total sum) and the $1, 200.00 yearly maintenance fees and the average would come to an approximate round sum $2, 000 fixed expense for 28 years and then $1, 200.00 a year each year thereafter. In my opinion, investing at a Hyatt Vacation Club property is not a savings compared to staying for several days each year, in the largest of the rooms, with the open availability. I would be hard pressed to exceed what we have spent for the same number of stays as I have spent to have the “privilege” of ownership and to be denied my choice of stay over someone who did not purchase ownership.

I am still in a state of shock, I am usually the first one to complain about these fraud timeshare companies, especially the marketing and now the title and closing scams, but I am going to take the time to tell anyone that will listen, hell, I am going to shout it from the mountaintops, I have recieved my check! I have been scammed by so many companies, but these people have come through! I got my check! No problems at all! They are the greatest, I will sing thier praises to anyone who will listen! Bet you never see a compaint about this company! I am so thrilled, I am crying, I have been out of work for over a year, now I can pay my bills! God Bless Hyatt and Associates! Ray

I paid over $500 for a hotel room at the Hyatt Regency in Washington DC. The toilet didn't flush. I complained and was told they'd give me a $50 food and beverage credit - except I only has a $27.00 food and beverage bill. I was told I should have complained at midnight when I finally went to my room - they would have moved me. AT MIDNIGHT - in a sold out hotel - when I had a flight at 7:00 AM. I find it stunning that a hotel the supposed quality of Hyatt Regency had broken toilets. I have advised my my clients, colleagues and employees that the Hyatt is no longer a hotel my company will honor expenses from.

I booked a four-night stay at the Manchester Grand Hyatt in San Diego through their web site. I thought that the price advertised per night was set, but when I arrived and had my debit/credit card swiped I was informed that I would be paying an extra $200 "for incidentals, " In case I decided to park (I didn't have a car), or to buy anything from my hotel room. I had them to remove the charge and was told it was all done. When I checked out of the hotel 4 days later, I was electronically sent a bill that seemed fine. However, hours later after having my debit/card declined at a restaurant, I called my bank and was informed that Hyatt put an $1, 800 charge on my card! $1, 000 more than my price! It subsequently caused me to go into overdraft and I had no money. The "manager" I supposedly talked to when I called the hotel to clear things up, was not a real manager after all, and after 10 minutes of arguing with him he suggested that he get the manager! He was so rude and even suggested that I may have had made charges while at the hotel that I may have forgotten about. $1, 000 worth. And this was after he told me that the same issue happened to another customer that same day. With the same exact amounts of money. The real manager finally comped an additional night, but the customer service I recieved before I spoke to him was horrendus and accusatory.

Avoid hyatt vacation club. The properties are beautiful and well maintained however, the vacation club is very hard if not impossible to use. They sold us a week in january with the idea that we could use our points for other weeks or convert them into hyatt gold passport hotel points. Everytime we have tried to use our points, we have found no abailabilty. We have found the reservation staff to be rude and unhelpful. If you are thinking about buying hyatt don't. There are much better vacation club and timeshares available.

Think twice before buying a Hyatt Vacation Club Time Share. They tell you that you can trade your week for other weeks at other Hyatt resorts, but in reality they sell the inventory for cash customers like a hotel, and there is very little or no inventory left to trade for. When you call for a reservation, the agents are very rude and unhelpful, and do nothing to accomodate your request.

In addition, the fees go up every year. You are better off saving your money and getting a hotel room.

Robert
Weston, FL

Dear Mr. Mrs.
I was hired to work for Grand Hyatt Muscat in the beginning 2008. Most of the days (non stop) we have to work an extra hours, which been paid only for 2 or max. for 3 month (from the period jan.2008-jun.2009), the rest extra hours we used to work for free.