Hyatt review: fraud 31

Welcome to the world of timeshare. By increasing point values companies are guaranteeing future sales as very few people want to go back to thier home reort every year

It made no sense that it would take 2200 points during Diamond season for both Hyatt Highlands Inn in Carmel, California and Hyatt Wild Oak in San Antonia, Texas for example. All Hyatt did was increase the points required for Carmel to be in alignment with the real estate values of the various Hyatt Vacation Club locations. So those spoiled owners should actually consider themselves lucky for the years they took advantage of that loophole. For those of us in Key West who are doing the same with Fantasy Fest weeks 42 and 43, we could be next. How Hyatt sells those weeks at the Silver season prices is beyond me. They are as demanded, if not more, then Christmas and New Years weeks. They should be Diamond weeks at double the price.
Quit sniveling!

We are finding it much harder to use our points to book vations and wonder if the economic down turn is creating opportunity for Hyatt to take unfair advantage.

If you don't mind paying $35 just to book 1 reservation, $49 to cancel & $35 to rebook on top of monthly and annual dues, limited selection and timeframe to utilize points which you "own" then this scam is perfect for you. To top it off just like LaMaja mentioned, it's nearly impossible to find anything available at your leisure even through interval international.

We have owned 2 weeks with Hyatt Vacation Club for approximately 8 years. Unfortunately for us, Hyatt has scammed us and filled their executive pockets brilliantly. It is a rare event to ever utilize our points or our thousands that we have poured into this sham of a contract. We are still paying $14, 000/year as there appears to be no financing alternatives with no obvious value. This publicly traded corporation is in dire need of being investigated and featured on American Greed. Stay far, far away from this nefarious company!

The Hyatt Residence Club sent me a promotional invitation for their Ka'anapali Beach resort. The invitation's details a 2 bedroom, 2 bath villa on Ka'anapali beach for $99/night, double occupancy for a 6 day, 5 night stay. Obviously, their motives are to sell time share units and we were willing to listen to their vacation package.

My wife and I were excited about the offer and called to make our reservations. When talking with the salesperson, after confirming the date we wanted was available, she continued by quoting the per night price of $198. I paused and asked her to explain the $198 per night price, as that amount was double the listed price on the invitation.

I was then told by the salesperson that the price on the invitation was wrong and that the actual price was $198. I explained that I was only interested if the price was $99/night and I was bothered that they would not honor the price advertised. I asked to speak with her supervisor and she was very clear that she would not escalate the call. I could only speak with her.

A couple of days later, I called Hyatt corporate and spoke with a man who told me they've received other complaints about the same offer, but his hands were tied and they would not honor the $99/night offer.

We have vacationed at Hyatt hotels all over the country and have stayed there many times for business travel; I've always had good experiences. This bait and switch tactic has soured us on Hyatt and I doubt we'll stay there again.

If Hyatt wants to do the right thing, they will stand by their offer.

Purchased Deeded Ownership Week...12 years ago! Now my purchased week is not available for me to use!
Phone calls to supervisor never answered or returned!
Very poor Customer Service!

Raising points on a property sounds terrible and fraudulent. Hilton's new properties might have higher points for current/previous owners, but haven't seen current properties raise points, and I think they would have a rebellion. I think you have a complaint, cuz they have totally diluted your ownership promise. Again, one thing if it is a new upscaled property, but current property...hmmmm

To amend or clarify exposing this small level distributor it is an absolute falsehood when My Hyatt Masudi states ask for references. I offered retail references repeatedly and he declined stating that we do not need references in the prepaid business. This should have thrown up a red flag for me. He never would want references and now I know for the future to realize someone who does not references before starting with our company. He had an agenda in the beginning obviously and wanted to create a story to put his small operation on the map at our expense. Our company gladly provides retail store owner references nationwide and we have excellent references and that should tell anyone who is looking to use a company everything they need to know about how a company operates and their business dealings. Hyatt Masudi from 3b wireless is absolutely not telling the truth. I was very busy Christmas week and did not notice he is a distributor and had a distributor website with not much to offer on his site and was trying to give our business a black eye and promote himself and company which has no reputation that we would have known of and did not know him till he contacted us. Anyone that does not ask for references to us is suspect and will not be serviced by our company in the present or future.

We were charged at the Hyatt Hotel, Key West, Fl. a resort fee - $14 per day. We ordered thru Hot Wire - October 21, 2009 - Reference Number - 6jzbnhoo -$406.15 - Donald R. Smith, 515 W. Dickens Ave. Chicago, Illinois. Resort Fee? What is that? When I paid Hotwire no mention of Resort Fee...Please give me a refund. thank you, DRS [protected]

i bought a standing lamp shade was broken and the bulbs didt work got a slight shock not happy with this would like a refund or a better safe floor light

We stayed at the Hyatt Wild Oak Ranch 2 weeks ago, and attended the timeshare presentation. We agreed to buy the lowest point package but since we are Canadian needed to go back home to transfer the funds. We purchased the introductory package for 2500 and in the meantime were told that once we transfer the 10, 000 the intro package proce would be applied to our timeshare. And we would get all the "incentives" for both. When we got home, we were told that the 2, 500 we just paid would not be applied. And that we needed to pay $10, 000 more. And that we signed a contract and couldn't get out of it despite being charged way more than agreed upon and lied to. We have tried calling for a resolution for 2 weeks now and just keep getting transferred and no one calls back. NEVER deal with these SCAMMERS

The new owner of Hyatt is Interval and they are crooks.

I have owned a week at Hyatt Windward Pointe for 12 years and have N.E.V.E.R. BEEN ABLE TO GO ANYWHERE I EVER WANTED TO GO! I keep having to come to Key West! Not so great year after year. I am here now. I just tried to book Sedona for May of 2019 (a year from now) and was able to get only so far because although the room was available, when I got to the last page of finalizing the reservation, the site flashed ERROR. I kept trying and trying. Last night and tonight (May 11, 2018) Finally, it said there were no longer any available rooms. I HATE HYATT RESIDENCE CLUB. THEY ARE LIERS AND CON ARTISTS! If you buy in, you will be sorry. You can't even GIVE THESE THINGS AWAY, so just take your $20, 000.00 to $45, 000.00 and throw it out the window. Or go to Vegas and gamble it away. Do something that makes more sense then wasting it on a timeshare. You'll be stuck with the ever increasing maintenance fees, that they try to justify when I ask about it. Well I wonder...!250 x 52 x #of units (100? they don't know) = $6, 500, 000.00. Yes, that's SIX MILLION, FIVE HUNDRED THOUSAND DOLLARS every year for maintenance. My God; just what kind of maintenance is needed on this place? They can't even replace the 12 year old towels. The doors were hung so badly you can see sunlight all around them. The money is going in Hyatts pockets, not into the Windward Pointe. And it's all about the money. They got my money and are laughing and saying 'screw you, you get NOTHING now'

Bull! I have owned this piece of crap for 12 years and have N.E.V.E.R. BEEN ABLE TO GO ANYWHERE I EVER WANTED TO GO! I keep having to come to Key West! Not so great year after year. I am here now. I just tried to book Sedona for May of 2019 (a year from now) and was able to get only so far. The room was available, but then on the last page of finalizing the reservation, the site flashed ERROR, that I had to pay part of next years maintenance fee or something, but then it wouldn't let me pay it. I kept trying and trying. Last night and tonight (May 11, 2018) Finally, it said there were no longer any available rooms. I HATE HYATT RESIDENCE CLUB. THEY ARE LIERS AND CON ARTISTS! You will be sorry. You can't even GIVE THESE THINGS AWAY, so just take your $20, 000.00 to $45, 000.00 and throw it out the window. Or go to Vegas and gamble it away. Do something that makes more sense then wasting it on a timeshare. You'll be stuck with the ever increasing maintenance fees, that they try to justify. Well I wonder...250 x 52 x #of units (100? they don't know) = $6, 500, 000.00. SIX MILLION, FIVE HUNDRED THOUSAND DOLLARS for just this one resort! My God; just what kind of maintenance is needed on this place? They can't even replace the 12 year old towels. The doors were hung so badly you can see sunlight all around them. The money is going in Hyatts pockets, not into the Windward Pointe.

Don't Do It! We have been owners for YEARS (over 15 years) at the San Antonio Wild Oak Ranch, and NEVER able to stay anywhere other than that location. When we purchased ours, we were told hey were planning on expanding to all of these amazing locations...nothing. They haven't expanded AT ALL. Same booked up locations with no expansion. We were talked in to a horrible week with the promise that "you can always change it and go anywhere with your points". Don't believe it. No you can't. Our reservation requests are NEVER fulfilled. Its the WORST timeshare SCAM that I've EVER SEEN. HIGH MAINTENANCE FEES THAT CONTINUE TO INCREASE YEAR AFTER YEAR! Paying well over $1K per year to date. DON'T DO IT. IF YOU WANT ONE, I'LL SELL YOU MINE SUPER CHEAP JUST TO GET OUT OF IT!

Just attended a session on how Marriot has bought Hyatt and you have to spend more money to buy into the new point system. If there is a class action lawsuit. Pleases count me in. Hoping one of the owners is a lawyer and will get this ball rolling. Legacy owners should be grandfathered into this system. This is not right.

I agree.. we currently have 2 deed weeks at Sedona (2000 points) and approx. 940 Portfolio points . The sales department is wanting us to trade-in our 2 deeded weeks to Portfolio points. It sounds good but our loan payment goes up, total points are decrease and the maintenance fee increase 700 dollars. We are concerned about the trade-in. Any suggestions?

I am ready to just give my timeshare away. They voted no support or dogs can come on property. we always travel with our 5 pound dogs. Our property is Wild Oaks Ranch in San Antonia bi-annual. we have never stayed at our property since we bought the time share. Very limited trading power. we pay $1, 200 every 3 years. only $460 of that is maint. I have enough issues to be in a class action suit. I would glady give this timeshare to anyone...

I have been trying to use our 2020 Kaanapali Maui Hyatt Residence points, they call it COVID points!, for the last 8 months. Every time we call, they say there’s no inventory available as obviously they are trying to force the owners to either use their points at their less desirable locations or even better for them to have owner forfeit their points, as they will expire by the end of 2022. Arriving at the resort this week, I see almost half the resort is empty and they are escorting renters to rooms while owners are kept outside waiting with no clear response to a window on how to use their paid pints from 2020. Communicating with their reservation desk is an impossible task as they don’t even bother to look for inventory and their first response is there nothing they can do for you! I waited for over 45 minutes to talk with a supervisor and at the end I was told I had to drop the call since I had stayed on their line for too long! Even after you get a chance to talk with their “senior leaders”, they do everything possible to mislead you so you give up on your request. I hope somebody takes on a legal action against their corrupt practices and leadership and bring some order back to Hyatt.