iBoats
Reviews and Complaints

I recently made a purchase on iBoats for a skeg to fix up my boat. I was really excited to get it before Memorial Day, so I placed my order about a week before the holiday weekend. I received a confirmation email for my order, but after a couple of business days, I still hadn't received a tracking number. I tried calling and emailing the company, but I didn't get any response. The next day, I still hadn't heard anything, so I decided to cancel my order and buy the part from a different supplier.

Luckily, the other supplier was able to get the skeg to me in time for the holiday weekend, and I was able to mount it on my boat. However, I still hadn't heard anything from iBoats. Then, out of nowhere, I received an email with a tracking number. When I checked the tracking information, I realized that I had contacted iBoats well before the shipping label was printed. I was really disappointed because I had used iBoats before and had a good experience.

Now, I'm stuck with the extra skeg and I haven't heard anything about getting a return authorization number. I'm really disappointed with iBoats because I had high hopes for them. I've used them before and had a good experience, but this time was a letdown. I hope they can improve their customer service in the future so that other customers don't have to go through what I did.

I recently made a purchase on iBoats for 10 plastic inserts for my square aluminum pontoon top. The cost of the parts was reasonable at $35, but I made the mistake of not calculating the shipping cost to Canada. To my surprise, the shipping cost was a whopping $350 for a single package shipped from New Jersey to Ontario, Canada. On top of that, I was hit with a brokerage fee of more than $50 at the border. This brought the total cost of my purchase to about $435 for ten small plastic parts weighing about a pound.

Feeling frustrated, I decided to look for the same parts at a local marina. To my surprise, I found the exact same parts for only $32 total. I was shocked at the huge difference in price and couldn't believe that I had spent so much money on shipping and brokerage fees.

I reached out to iBoats to explain the situation and was initially offered a $25 gift certificate. However, I was still dissatisfied with the high shipping cost and decided to escalate the issue to a manager. After investigating the shipping fee of $350, the manager refunded me $47.

Overall, I was extremely disappointed with my experience with iBoats. I cannot recommend them for international purchases due to the high shipping costs and additional fees. It's important to do your research and compare prices before making a purchase to avoid any unexpected costs.

I gotta say, my experience with iBoats was not what I expected. I ordered a bimini top from them, but when it arrived, it was the wrong size and color. I followed their instructions for returning it, but the problem is they only do returns and customer service by email. And let me tell you, it takes them 3-5 days just to get back to you.

So, I had to wait another 3 weeks for them to make and ship the correct top. And that's assuming they get back to me in 5 days and actually send the right one this time. It's crazy that it's going to take over a month just to get this resolved.

It's pretty clear that this company doesn't prioritize customer service. They only seem to care about making sales. And that's just not right. If you're thinking about ordering from iBoats, I'd say beware. Their poor customer service makes for a pretty crappy company.

I recently made a purchase on iBoats for a seat pedestal on [protected]. I paid a little over $110 for it and received an email stating that the seat would ship on [protected]. However, I did not receive any further information from iBoats after that. I tried calling them numerous times and even sent questions through their website, but I did not receive any response.

After a few days of waiting, I decided to talk to their representatives on the phone and eventually canceled the order. They told me that it would take a couple of days for the refund to hit my card company. However, I did not receive any refund until I called their number again. This time, I was informed that the company that they get the pedestals from had until August 12 to ship the pedestal.

As of now, I still haven't received the pedestal or a refund. I am extremely disappointed with iBoats and their lack of communication. It seems like this company is fraudulent and I will not stop until I get my pedestal or my refund. I hate thieves and I will pursue legal action if necessary.

I hope that iBoats will take responsibility for their actions and provide better customer service in the future. It is important for companies to be transparent and honest with their customers, especially when it comes to online purchases. I would not recommend iBoats to anyone and I will be sure to share my negative experience with others.

So, I was in a hurry to get a hitch and I ordered it from iBoats. I paid extra for the 2nd Day Air shipping, but they sent it via standard Ground. I was pretty upset about it, so I called and spoke with a manager who told me I could refuse the package since it was their error. I did what he said, but now they have refused the package on their end. I tried to call customer service numerous times, but no one answered. After waiting on hold for 5 or so minutes, the system asked for my phone number for a "call back." When I entered it, it abruptly told me goodbye, and no one called back. I sent three emails, but none of them have been responded to.

At this point, I am pretty frustrated because they have hundreds of dollars of mine, but since no one answers phones at the company, or returns calls, I have no way to get it back. I decided to file a complaint with the BBB because I don't know what else to do.

However, I did discover something interesting. If you hit after the system answers, you can then get to the company directory. If you hit 527, you will be sent to the voicemail of Jason, who is in charge of service. He doesn't actually answer the phone, but I will be leaving messages on a regular basis until someone calls me back.

I do understand that the "pandemic" has caused staffing issues, but if you cannot stand behind your sales, then close up shop until you can. It's not fair to customers who are relying on your company to deliver what they paid for. I hope they get their act together soon because I don't want anyone else to go through what I am going through right now.

I recently made a purchase from iBoats, and unfortunately, my experience was not a positive one. I ordered a 21 pound slide anchor, but when the package arrived, it was an empty box that had been torn open on the side. To my surprise, there was nothing in the box except for a balled up empty clear plastic bag. It was clear that the plastic bag packaging had been balled up and put back in the box after the anchor and cloth anchor storage bag were removed. The torn open box had been put back together to look like it had not been tampered with. It was evident that the package contents were stolen, not simply lost due to shipping damage. I watched UPS deliver the box on Ring and went to the door and picked it up immediately, so I know it was NOT stolen after delivery. It had to be either iboats or UPS employees.

I tried to contact iBoats customer service, but it was a long and frustrating experience. I was on hold for 37 minutes before getting a representative. After about 30 seconds of discussion, I was placed back on hold. I held again for another 12 minutes. After another 30 seconds of conversation about a refund, I was placed back on hold. Finally, the rep came back and claimed they would have to go through a dispute process before issuing a refund. This took a total of 55 minutes just to find out they aren't going to do anything about it. Luckily, I paid through Paypal, and I've filed a claim with them as well as through UPS.

Overall, I would not recommend purchasing products from iBoats. My experience was frustrating and disappointing, and it seems that their customer service is not up to par. I suggest finding another retailer for your boating needs.

I recently bought a Solas Prop for my 50 HP Honda from iBoats. The prop was shipped on 05/21/2018. However, I was disappointed to find that it had an awful whining noise. I immediately contacted Solas and iBoats, even before 30 days had passed. But, iBoats refused to take the prop back as it had already been placed on the motor and in the water. How was I supposed to know about the noise before that? Thankfully, Solas agreed to take it back under warranty.

When I contacted iBoats for the return procedure, I received a response from Skye Vasquez, their customer service representative, which was not very helpful. She stated that they were unable to accept any returns once the propeller had been placed in the water or the engine had been run. She suggested that any warranty issues would have to be solved through Solas directly.

However, Solas agreed to take the prop back and recommended that I call iBoats to let them know that I had talked to Solas and that they would take it back as a warranty. But, when I contacted iBoats, they told me that they only handle warranty issues within the first 30 days of ordering the product. This was confusing as the dates clearly showed that it had not been 30 days yet.

I am extremely disappointed with iBoats' customer service. They do not seem to care about their customers and do not deserve our business. I will never buy anything from them again.

I gotta say, I'm pretty disappointed with my experience with iboats. I placed an order over a month ago and I still haven't received my product. I've tried calling and emailing them multiple times, but I haven't gotten a response. It's like they don't even care about their customers! And to make matters worse, the tracking number they sent me doesn't even work. What a joke!

At this point, I'm pretty fed up. I've had to dispute the charge with my bank just to try and get my money back. It's a real shame that it had to come to this. I was really hoping to get my product and have a good experience with iboats, but it looks like that's not going to happen.

Luckily, I was able to find another company to order from and they were able to get my shipment to me in less than a week. It's too bad that iboats couldn't do the same. I would definitely recommend avoiding them if you're looking to order anything online. It's just not worth the hassle.

I bought a strainer from iBoats.com for my boat in August. One of the mechanics suggested it and it cost me over $250. Unfortunately, due to some delays with other parts, my boat couldn't be hauled out until mid-October. When the boat yard finally got around to looking at the strainer, they determined that it was too large and didn't even use it. I tried to return it by sending an email to iBoats, but I never got a response. So, I had to send some pictures in to them and they are refusing to take it back. It's really frustrating because in this day and age, with all the shipping delays and everything, you would think that they would be a little more understanding. I definitely won't be buying anything from them again.

I gotta say, I was pretty disappointed with my experience with iBoats. I was in need of some parts for my boat, and I thought I'd give them a shot. They made it seem like they could get me what I needed, but boy was I wrong.

It took them a whopping three weeks to even get back to me, and when they did, I got different answers from different people. Talk about confusing! And to top it all off, my parts supposedly got lost in shipment. Yeah, right.

I had ordered three things, but in the end, they only had two of them. Or so they said. I ended up having to cancel the order altogether and wait for my money to be refunded. What a hassle.

Honestly, I wouldn't recommend ordering from these guys. They seem like a bunch of online con artists to me. Save yourself the trouble and just order from China or something. At least then you know what you're getting into.

I gotta say, I had a bit of a mixed experience with iBoats. On one hand, the folks I talked to on the phone were super nice and seemed to really know their stuff when it came to the products they sell. But on the other hand, I had some serious issues with getting my order sorted out.

I spent what felt like forever on hold, and even when I did get through to someone, they weren't always able to help me out. I was promised follow-ups that never came, and in the end, I had to go elsewhere to get the missing part I needed. It was a real bummer, especially since iBoats has some great prices and a ton of awesome products.

All in all, I'd say that if you're willing to take a bit of a gamble on the customer service side of things, iBoats might be worth checking out. But if you're someone who really values prompt and reliable support, you might want to look elsewhere.

So, I was looking for a propeller for my boat and I stumbled upon iBoats (iboats.com). I found an "In Stock" propeller that I liked and I ordered it on 6/2/20. I was happy to receive a confirmation e-mail saying that it would be shipped on 6/4/20 and that it would arrive on 6/11/20. However, my excitement was short-lived when I checked the status on 6/8/20 and saw that it had not shipped yet. I was worried and I sent several e-mails to the company, but none of them were returned. I even tried to call them, but I got a worthless phone tree and no one answered.

It's now 6/14/20, and the item still hasn't shipped, and my e-mails go unanswered. I am very disappointed with the service I have received from iBoats. If I could get a live person, I would cancel the transaction. I am frustrated because I needed the propeller in a timely manner, and it seems like I won't be getting it anytime soon.

I would advise anyone who needs their parts in a timely manner to NOT do business with this company. It's a shame because they have a good selection of products, but their customer service is lacking. I hope they can improve their service in the future, but for now, I will be taking my business elsewhere.

I recently made a purchase on iBoats and while I did receive a confirmation email, I never received a shipping email. I tried calling their customer service line to inquire about the shipping status, but unfortunately they only accept emails for shipping issues. I have now sent two emails and have yet to receive a response. It's frustrating because I have no way to cancel the order and it feels like I'm being held hostage waiting for my package to arrive. I understand that mistakes happen, but the lack of communication and customer service is unacceptable. I won't be making any future purchases from iBoats and I plan on reporting them to the Better Business Bureau. Hopefully, this review will help others avoid the headache of dealing with this company.

I recently made a purchase on iBoats, and unfortunately, my experience was not a positive one. I had bought an item and paid for shipping, but when the delivery date came around, the item was nowhere to be found. I was quite disappointed and decided to call customer service the day after the delivery date to inquire about the situation.

To my surprise, I was informed that I had to pay an additional $268.93 for freight shipping, on top of the shipping I had already paid for. I was taken aback by this news, as the customer service representative I had ordered from should have informed me of this or at least asked me about it. Now, I am left with the decision to either pay the difference or cancel my order altogether.

What's worse is that other companies that were having a sale on the same item are no longer offering it at a discounted price, and the item is now more expensive. I find this to be quite unfair and a poor way to conduct business. I am extremely disappointed with my experience and will not be recommending iBoats to anyone.

Overall, I believe that iBoats needs to improve their customer service and communication with their customers. It's important to be transparent about any additional fees or charges that may arise, especially when it comes to shipping. I hope that they take this feedback into consideration and make the necessary changes to improve their business practices.

I recently made a purchase on iBoats for an outboard hydrofoil and I must say that I was quite impressed with the speedy delivery. However, I was a bit disappointed when I received the package as it was not in the new and unopened condition that I was expecting. Instead, it was quite clear that the package had been opened before and then stapled back together. It was obvious that the product had been returned by another customer.

I must say that I was not pleased with iBoats' attitude towards this issue. When I contacted them about the matter, they simply told me that there was nothing they could do unless the product was defective. I found this to be quite frustrating as I had expected a new and unopened product, and not a returned one.

To make matters worse, I am now hesitant to even open the package as I fear that it will be even more difficult to return if I find that the product is not up to my standards. I believe that iBoats should have been more transparent about the condition of the product in their advertising. They should have clearly stated that it was an open package product.

Overall, I must say that I am quite disappointed with my experience with iBoats. I do not think that I will be doing business with them again in the future.

I recently made a purchase on iBoats for a small part that cost me $11.00. I was charged $15.00 for shipping and my credit card was charged on May 13th. However, when I checked my iBoat account, it showed that I had never placed an order. This was quite confusing for me as I had an invoice and my card statement showing that they had charged my account. I tried to contact them through phone and email, but unfortunately, no one has gotten back to me yet regarding my order.

I must say that the customer service from this business is quite disappointing. It seems like they don't care about their customers at all. This experience has left a bad taste in my mouth, and I don't think I will be using their services again. I will also be letting all my boating friends know about my experience with iBoats.

It's quite sad that all of this is happening over an $11.00 part. I understand that it may not be a big purchase, but it's still my hard-earned money that I spent on their website. I am quite disappointed with their lack of communication and customer service.

Overall, I am sorry to say that I had to rate them a one star. I don't think they even deserve that rating. I hope they can improve their customer service in the future, or else they might lose more customers like me.

I had a really bad experience with iBoats (iboats.com). They messed up my order and lied about having the parts I needed. When I asked for a refund, they refused to give me my money back. I had to go to the Florida Attorney General's office to get them to refund my money. It was a huge hassle and I wouldn't recommend using them.

Instead, I would suggest using Marine Engine.com. They are fantastic! They have parts for older motors and they actually have the parts in stock or they will tell you upfront if they don't. The people who work there really know what they are talking about and they even return emails and phone calls on Sundays! I don't work for them, I'm just a satisfied customer.

I have three older boats and I was desperate to find someone who had the parts I needed. I tried using Boats.net, but they were a bunch of losers. They were a god-awful company and I wouldn't recommend them to anyone.

Overall, I would highly recommend using Marine Engine.com instead of iBoats. They are reliable, knowledgeable, and have great customer service. Don't waste your time with iBoats, go with Marine Engine.com instead!

I ordered a 6ft bimini top and they sent me a 4 ft. Then told me all the numbers mattch up . They don't even have an option for 4ft on there website. When I asked for a return and swap for the correct one I was told itwould be %25 restocking fee. No way. Then it changed to %15. Still no way. I see alot I f issues with them and I won't use the. Ever again.

I ordered a new prop for our boat and they sent the wrong one. I called them and they gave me the runaround and told me to send pictures which I did. A few weeks went by and I called and e- mailed them and finally they told me to send it back for a refund. I paid 20 dollars to send it back and I did not hear anything for another couple of weeks after I called and e- mailed them again. They reported that they were unable to locate it in their warehouse . I sent them the tracking number more than once and I keep sending them e- mails. It has been more than a couple of months getting the run around. I am very disappointed with this place and will never buy another thing from them again. Worst customer service I have ever experienced!

I purchased 2 gallons of bottom paint from iboats. After a couple of weeks it was finally delivered, I reached to understand the delay and was told it took 8 -10 days this was day 14. When the paint arrived the boxes did not look damaged from the outside. I brought boxes into house and opened. Both boxes had damage to paint cans. I picked up one of the gallons and found it was leaking and dripped on floor and rug. I ran to the kitchen to get bag to set paint in and also got paint on dining room table. I had communication with iboats and they agreed to reimburse for paint but said it was my fault paint got on floor and table so that was my problem. This is what I get for dealing with a 2nd tier company I would never had problems with the Defenders and West Marines. Live and learn...