IcelandAir
Reviews and Complaints

On Sunday July 29, Didier Argentin and Corinne Lecuivre have taken the flight FI555 at 2pm Belgian hou from Brussels to Chicago, through Rijkavik.
When arrived at Chicago, at about 6pm local hour, we were told that the luggage of Corinne Lecuivre would only arrive on the Monday morning, July30, and that we had to fill in a luggage description form at the Icelandair desk, where there was nobody during more than one hour...
We've called back Icelandair USA every day without success and have registrated a internet file on the Icelandair website.

Finally, we have got back our luggage at the Chicago airport, by insisting again, but only on August 2nd, when taking the flight FI854 back to Belgium...

Knowing that we stayed at Chicago for our most important annual congress, the AACC, my colleague Corinne Lecuivre had to purchase new clothes, make-up, ... in order to work on our SynAbs booth, which amount up to 460US $ :
@ TJMax : 58, 40$
@ Jewel Osco : 67, 90$
@ Nordstromrack : 91, 41$
@ Zara : 19, 80 and 222, 32$
AGGREGATE TOTAL : 459.83$

Date of incident: 7/9/18

Due to a death in my immediate family, I had to change my flight back to the US through Icelandair a day earlier than anticipated in order to be home for the funeral service. When contacting Icelandair, they did not charge me a change fee but rather charged me the full fair for a new one way ticket. This new ticket cost $776.20, which was almost the price of my original round trip booking.

Booking reference number: S59E2H

Original flight dates:
7/15/18: New York (EWR) - Keflavik (KEF), Icelandair FI622
7/21/18: Keflavik (KEF) - New York (EWR), Icelandair FI623

New flight dates:
7/15/18: New York (EWR) - Keflavik (KEF), Icelandair FI622
7/20/18: Keflavik (KEF) - New York (JFK), Icelandair FI615

Original Cost: $855.32 USD
Additional charge for change on 7/9: $776.20 USD

When explaining that the change was necessary due to a death in my immediate family and mentioning how most major airlines accept a death certificate and/ or other documentation as proof of the matter, they denied my request and said the insurance plan must have been purchased when the flight was bought in order to receive a refund. Given that a death is not someone anticipates when buying a flight, I did not purchase the insurance for my ticket. After speaking with several managers, no one would accommodate my request to receive a refund due to the fact that the insurance plan was not purchased.

My hope is that by filing this complaint, I will receive a refund for the cost of my ticket change that occurred on 7/9.

Relevant documentation is attached for Icelandair invoicing as well as proof of the death:
-Death certificate for George Kessler who passed on 7/9/18.
-Obituary for George Kessler confirming the service in his honor on 7/21/18. My name mentioned in family members as granddaughter.

We booked a round trip flight from Seattle, Wa to London with IceLand Air almost a year in advanced and took out trip insurance. The leader of our tour became seriously ill and had to cancel but because it is not me who is ill we get NONE of our $2, 000.00 back! No credit to use later nothing! We are retired and can't afford to lose $2, 000.00 but they don't care. Won't ever book with them again.

I purchased a $1200 ticket. I needed to cancel 2 months in advance. I got $30, yes, $30 back. Icelandair kept all my money and then will resell the seat to make twice as much money.
They do NOT charge a $200 cancellation fee with the remainder going toward future travel like the other airlines do.
They keep ALL your money.
You can get travel insurance, but there are many exclusions.
You should NOT fly this airline if there is any chance at all of you cancelling.

Last summer my wife and I flew home from Brussels to Toronto. Thanks to the inattentive Icelandair rep who checked us in our luggage got to Toronto a day before we did. He forgot to ask us where we wanted our luggage sent to. Incredible. The check-in job is not that complicated. So we spent a night in Iceland without luggage. The truly incredible part is that Icelandair customer service has not responded to either of my two emails after several months. Don't need the arrogance. Will never fly with them again.