Changi Airport Group
Reviews and Complaints

I recently had the pleasure of experiencing the BeRelax Spa services at Changi Airport, and it was truly a rejuvenating experience. The tranquil ambiance, professional staff, and top-notch spa treatments made my layover incredibly relaxing. I highly recommend taking some time to pamper yourself at the spa before your next flight. It's a perfect way to unwind and recharge during your travels.

I arrived by AI 382 from delhi to singapore and had requested a wheelchair

The wheelchair staff Prakash was absolutely rude and refused to take me as he wanted me to wait 30 mins before every wheelchair passenger was brought out. I kept telling him and another staff member that I am in extreme pain but he would not listen and starting abusing me in the local Hindi language calling me all sort of names. He also went ahead and just left me in the wheelchair and started calling some Aunty refusing to take me anywhere. He left me in the middle of the entrance and left.

Have never seen such an abusive staff who was downright making racist comments and also came very close to physical abuse.

I was at Gate F59 earlier than expected and politely i asked the white hair lady what time is the boarding time which i was wronged to ask as i should be asking what time the gate is opened for security check instead. As a fellow singaporean instead of replying in a much polite way i was given a reply : i should ask the cabin crews or airlines directly and not ask her in an annoying way. What kind of attitude is this ? Was i being rude to her to enjoy such a reply ? I was wronged to ask but should she be more positive enough and not be sarcastic towards to me and or any passenger ? What kind or service we have in Singapore ? A total shame to any fellow Singaporean.

Eminent big black baggage 🧳 lost on 5 nov 2023 at Changi airport , I was flying with batik air on flight no ID 7147 from Medan to Singapore , I had made a report to lost and found, then next day I called them bc I got no news about my baggage, they keep telling me to wait they still got nothing, then the next day I called again, they still give me the same answer.

So I arrived at Singapore with nothing, all of my things are in that baggage, very important,please take an action for this Case

1st Oct 1:40pm T1 gate D42, service man interact with my wife very un professionally. My wife who is a PR holding PRC passport, don't know English and no knowing the gate is for other flight, trying to check into the boarding gate, was stop and guided out by the screw but with a Bad attitude when direct her out of the boarding gate waiting area. She is offended but do not way to make a scene out of it, choose to take a snap at the crew to lodge the complain.

Date: 11 Aug 2023

Time: 8pm

Location: T1 Door 2, Basement 1, Pick Up point.

A vehicle with number plate SME 4047J

drop off a passenger and park/waiting there for more than 8-10 mins. (please kindly check your CCTV). There's a signboard stated clearly that "No waiting at all times".

Why there's no officers there to ensure smooth traffic. This car is obstructing others incoming vehicles.

We would like to hear from you.

Hello,

I travelled from Japan Kansai airport to Bangalore India via Singapore airport on July 20,2023 (PNR SD7XPZ, flight SQ 508 from changi on July 21, 2023).

I had checkedin my luggage at the Kansai airport. Post my immigration and security, I purchased alcohol at the Kansai airport. I asked the shopkeeper if they would give me the sealed bag but they said it wasn’t required.

I travelled with the bottles to Singapore. At Singapore security check, they disposed all my bottles quoting sealing the alcohol to be an international travel rule.

Kansai allowed me to travel without any seal and that wasn’t an issue at all despite it being an international airport. While I do understand the rule, the Japan airport did not seal them. I requested the Singapore staff that I will seal it at the airport or they can have custody of bottles till I reach Bangalore but they refused to cooperate.

While I do understand that it is an international rule, this needs to be followed by all international airports. Japan did not give me a bag and that wasn’t really my mistake.

We don’t get to travel international too frequently, I purchased it as a gift and it was all thrown in thrash without any mistake of mine, I wasn’t offered any solution or help.

I would request you to look into this matter and compensate me for my loss, these were expensive products!

Regards

Rashmi

Today, at around 14:20, my parents and I arrived in Singapore. For the passport we went to the automated gate, we noticed a number of visitors had troubles with the automated gate. There were 2 Japanese elderly couples being shouted loudly, "GET OUT" by a female immigration officer as they had to scan their passport again and didn't understand English so they just stood with a blank face and didn't move. The female immigration officer kept shouting so rudely to them, "I said GET OUT!" while pointing at them. My father had to help explain slowly to the Japanese lady that she needs to get out from the gate and I could hear the lady tell her husband in Japanese, "I don't understand what the officer is saying" I understood her because I speak Japanese.

Now my mother had troubles with the automated gate as well, a male immigration officer tried to assist her, my mother commented, "this gate is so much trouble" and suddenly the same rude female immigration officer answered my mother, "then don't come to Singapore!" which my mother replied, "you watch your mouth!" we all got emotional and started shouting at her. I screamed at her, "if we don't come to Singapore you wouldn't have a job [censored]!"

The male immigration officer tried to calm us down, I demanded for the female immigration officer's name but he just stayed silent and refused to give it to us.

The rude female immigration officer seems to be Malay/Indian with glasses on and a ponytail. The male immigration officer seems to be Malay, but my father saw his name tag and it sounded like a Filipino name.

It's so stupid to have so many automated gates and seeing your immigration officers get all frustrated when visitors don't know how to use it. They are not helpful either and instead, extremely RUDE. Your officers need to understand that not every visitor speaks English nor do they understand technology very well, not every country has the same automated gate system.

Now, let me warn you, I remember that female immigration officer's face. If I ever see her again in CHANGI I will scream at her again for being rude to my mother.

Check your CCTV and I hope you reprimand that rude female immigration officer. Definitely not a very nice way to welcome visitors to Singapore.

We have come to Singapore so many times and this is the first time I've encountered such a rude immigration officer. Like I said, if I ever see her again, I will scream at her. I will forever remember that rude officer.

Do better Changi! You are one of the best airports in the world yet you employ such rude immigration officers, what a shame.

It brings such a bad reputation to Changi, might as well change the tagline to "you are not welcome to Singapore!"

My name is Mr. Nisarg Dodhi and I was flying back from Singapore to Mumbai on 2nd July 2023. My Air India flight no was AI - 343 and PNR no was 532EXD.

During my travel in hurry situation I had kept one of my mobile phone in luggage bag in a switched off position as it was not working properly.

When I landed Mumbai and emptied my bag I didnt find my mobile phone inside it.

It is very high possiblity that my mobile phone is been taken out of the bags while security check of bags.

Hence I request you to kindly look into it and help me to get back my mobile phone as it contains useful data and information.

Awaiting your swift action in this regard.

Kindly revert on email id - nnisarg.[protected]@gmail.com

I am writing to express my extreme disappointment and dissatisfaction with the treatment I received from one of your check-in agents (Ms. Hema) at Changi Airport Terminal 2 departure during my recent flight with Malaysia Airlines. Not only was I subjected to age discrimination and also body shaming, but my return back flight seat was changed without my permission and she insisted to do a check in back as well since I am coming back on the same day. Informed her that I will do my own check in at Kuala Lumpur and I actually came back with the emergency seat that I had paid for initially.

In Kuala Lumpur there was no issues about me sitting at the emergency seat and am still 54 years old in the evening. I have frequently travelled (the last was barely 2 weeks ago) where I had no issues sitting at an emergency seat. I prefer to pay for the extra leg room seats and when unavailable will purchase emergency seat.. This incident has left me deeply dissatisfied with the level of service and respect I received from the check-in agent at Changi airport representing Malaysia Airlines. How did she forcibly change my seat and she also called someone {assuming must be her superiors to get approval) and how could she change my coming back seat without my permission? The blatant body shaming and age discrimination I encountered are not only morally reprehensible but also against the principles of equality and fairness. Therefore, I request Changi Airport that takes pride in excellence to step up and do a thorough investigation to the matter

15 May 2023 1830hrs approx. We arrived at Terminal 3 after a late checkout from our stopover hotel. Our flight to Milan was not until 2330hrs so once having checked into Singapore Airlines my wife and I wished to access the Plaza Premium Lounge in Terminal 2. What we weren’t sure about was whether we could do so once through Passport Control in T3. We approached the Information counter in the Checkin area and there was a group of people standing in front of the counter receiving some instruction. A young man asked if he could assist. He wasn’t sure so deferred to a woman with long dark hair of South Asian appearance. When asked if we could access the PP Lounge once airside she said that we could not but that we should use the Ambassador Lounge in T3. We went to the Ambassador Lounge which I would not pay to enter as it is not of a good standard. We have used PP lounges in Australia, Hong Kong and North America before and choose these lounges over other providers. What upset us after 4 hours, was when we went to the concourse and waited outside of Security to have our flight called we saw that there were signs directing transit passengers to T2 trains. We caught the train and found that 2 minutes later we were airside in T2 and about 30 seconds later we were standing at the PP lounge reception. This was now about 1 hour before our flight was to depart so no point going in. It was incredibly disappointing.

It happened on 6th May about 10am in the morning at Changi Airport Terminal 3 Door 8
I am a private Hirer driver, sending my guest for flight UB-002
She is a foreigner who is going back to her country
After alighted her at Door 8, I went to get her a trolley for her luggages.. and bid her goodbye
As I was leaving, she politely ask me if I could help her to take a photo of her at the driveway for remembrance
(As a limousine service provider, Can I say no to her?)
I agree to it..

As soon a I finish taking the pictures was about to leave, an elderly man start taking photo of my car number.. I asked why you take photo of my car number, he refused to answer me but show me his phone that he has taken and submitted
I explain to him that I was merely helping my guest to take photos
I demand his particular and he ignore and walk away from me
I don't know who is he as he is not in any uniform or any badge that can prove himself
Please try to trace back the recording at Terminal 3 to check if I am idling for no reasons.
I don't feel comfortable with this incident

I am a citizen of Hong Kong, I've been to Singapore many times because I like this city, but this time gave me a very bad experience. I arrived Singapore on 18/04/2023 by CX 2717 at around 15:25pm. When I went to the immigration check-in machine, some little problem happened, while I am thinking what I have to do, an immigration control officer standing next to the check-in machine, instead of politely assisting me to solve my problem, he yelled to me in an extremely rude manner "go out, go out, go out", made me very embarrassing in front of other visitors. I want to know is this the right way to welcome visitor to Singapore. Singapore immigration department need to teach and train those rude staff how to greet people.

My name is Alexandra Ustinova, I arrived on 04/14/2023 on flight ID-7159 from Jakarta for 3 days. I want to file a complaint against the immigration control officers. 1. I stood in line with the child and only then we were told that we need to fill out an immigration card 2. After we stood in line again 3. The immigration control officer was rude, spoke to me and my daughter dismissively. And then he yelled at us and sent us to check, although we did nothing wrong and were polite. 3. The staff brought my child to tears, although they saw that she spoke English poorly. I have never met more rude and dismissive communication upon arrival in the country, and I have been to many places, and no one anywhere communicated and humiliated so arrogantly. Even if employees want to check something, they remain polite and behave with dignity. You immediately at the airport show your unfriendly attitude towards tourists, women and children, this is very low. Have educational conversations with your employees! Even if the employee is responsible for safety, he must be polite and not enjoy power and humiliate women and children, this is mean and certainly not "progressive", this is savagery. You will never want to come to you again, but you probably do everything for this purpose.

alexa.[protected]@gmail.com

Terminal 1 row 10. staffs fail to manage Queue system and make whole group of passengers wait with no idea where to stand. (Between 12noon to 12:18 on 31st March)

And when ask, all staffs are busy having meeting. Even after their meeting, they don't bother coming forward to tell passengers where to queue.

For a number 1 airport in the world, I am so surprised to see such service. Worst, the supervisor just sit there and did not give any instructions to the ground staffs to improve the situation. What ashame of him to be a supervisor

Returning to Singapore from Japan via Kl on the 19th of March 2023 at around 2030hrs @ T1.

The staff is question is Apple (got it off her name tag). Her attitude is really bad and she lacks customer service skills.As a fellow Singaporean I felt angry with her lack of communications skills and the tone of her speech. She is in the front line and her attitude really gives us Singaporeans a bad name.my wife and I would have given her our 2 cents worth but we didnt as we dont wish to create a scene, knowing her kind of attitude, she would have given us a lashing.

I hope someone can address this to her or pull her out from the front. I really hope she can be reskill on her social skills.