Changi Airport Group
Reviews and Complaints

I just landed form EK 354 from dubai in 18 march and it took us forever at the immigration. There is only 1 queue for special assistant lane. And im with 2 young kids. Very disappointed with the service. Had to queue over 1 hour with 2 cranky kids after a 17 hours flight from london. The normal lane is faster than special assistant lane! Should have open more lanes for special assistant lane!

Date of Incident : 12 Mar 2023

Time of Incident : 1427

Place of Incident : T4 pick up area

Details:

I'm a private hire who was there to pick up passenger. My passenger claimed that they are on wheelchair and would require longer time to arrive. In order not to congest the traffic, I was waited at rear side near door 1. In just less than 5 mins, there's this certis officer name Santera Selvan is extremely rude and disrespectful to chase me off in his inimical attitude. Despite listening to any explanation, he insisted me to leave or he will issue summon. As my passenger is already reaching, I refused to do so and he proceeded to take a pic of my car plate. He continue to throw his rage even in front of my passenger. I feel so ashamed for a tourist to witness the entire scene. I fully aware that there's a waiting time limit at the pick up area, however I do hope that your staff can be more professional and understanding in situation like this. As much as I understand there's certain rules and regulations to be followed, we shall not forget about the basic manner for being considerate. Hope you can re-educate your staff to be more polite and benevolent as he carry the first image of Singapore.

Dear Sir/Madam,

File Reference: BWNSQ20090

I would like to make a complain to Singapore Airlines regarding my baggage delay. I arrived in Singapore at 1.00am T1 with Japan Airline (JL711) January 19, 2023 and flying out Singapore Airline (SQ148) 9.00am to my destination Brunei. I did my baggage transfer from Japan Airline to Singapore Airline at T3 transfer counter and was been advised confirmed.

When arriving at my destination (Brunei) 11.10am January 19,2023, my baggage did not arrive with me. During that time, I work with Brunei lost and found counter, the same day they found my baggage still in Singapore lost and found counter. There are two flights between Singapore and Brunei daily. Brunei lost and found counter work hard to get my baggage in, finally it arrives January 21, 2023, night on Royal Brunei Airline BI424. We received on January 22, 2023, at 2.25pm.

During these 3 days, without my clothing it is disappointed for my Chinese New Year. All I need is explanation from Singapore Airline.

Thank you.

Mr. WONG, Lay Kong

30/1/2023 MH 0605 to SIN

Connecting flights QF2 to Sydney then QF137 Sydney to Christchurch (final destination)

Due to limitations of the cabin space, my hand carry was taken away and I was told the staff will pass to me when I go out from the plane. When I arrived Changi T1, I was told to get the hand carry luggage at the luggage claim,,they don't bring up the hand carry to me but I m in transit. Later he told me to go Transfer C, again I was asked to go out clear immigration and to take the hand carry bag but I do not have the time. I made a claim in Christchurch Airport but no news as at to date. Malaysia Airlines confirmed that there is one uncollected bag in Changi on 30/1/2023 via MH 0605. Can please help n looking into it.

I purchase from the duty free on 19Jan amount of 300+. We tries to use the ichangi for the point however the lady said system is down. So asking me to email with my receipt. I did on 20 Jan . And received from JEWEL that they have forwarded to CAG as this is not their purview.

I waited but till 31 Jan still no reply . With high hope on CAG I tot they will just credit. I check my point transaction nothing shown. And I send another chaser on 31 for someone to reply and till today 6Feb. My email was completely ignore.

World class service indeed.

I arrived in Singapore from Taipei on SQ879 on 27th December. Me and my mom waited at the baggage claim area for an hr+ even before the baggage came to us.

The service staff said that there were no more baggage after the 1hr mark which made us panic.

I went to the lost and found counter to report lost baggage. After 10mins whole filing a report the baggage appeared.

The service staff said only the airport police security will know why it's delayed.

Here is the question: Who will know when my baggage is delayed? And who is responsible for this inefficiency? An efficient country and I can't even understand why we waited so long for just 1 bag? I don't even know who to complain to.

I shopped at WH Smith for 70 singapore dollars. I paid her 100 singapore dollars. But later she asked about if I had changi account...I was busy for a while and then after 10 minutes she refused that I had given her money.

My flight timing was very close so I gave another and sid my payment without fuss.

Iam very sure if CCTV is checked, truth can be verified.

I bought several packets of curry rendang spice mix manufactured by Tean's Gourmet that had cleared international transit. However at Gate D36 when boarding my connecting flight to Sydney, an Indian man who scanned my bags again, spoke in his Indian language to a female colleague to recheck my hand luggage bag and instructed her to take out these processed food packets without any clear explanation in English to me. All this while they communicated in their Indian language that made me feel very uncomfortable and suspicious over their intention to do so. There is no notice pasted anywhere that state processed food stuff cannot be checked in.

It is most annoying that they never speak in English to me as that Indian man choose to communicate in his Indian language throughout this whole experience and his voice sounded so intimidating as if he wants those spice mix for himself. He was VERY rude in his behaviour towards me and my mother.

Dear Singapore airport My name is David, as of November 29th I was departure at Laos airport back to USA and had a connected flight at Singapore airport by Singapore airline. I bought a wine opener with sealed bag at Laos airport. so when i was at a Singapore airport Security gate the supervisor told me that I can’t take it to the airplane For security reasons because of the wine opener has a tiny point that can be hurt if anything happened So I had to Threw them away. So my questions, first, why Laos airport selling stuff that couldn’t be carrying into the airplane?. Why I couldn’t take the wine opener that had sealed bag? Beside inside the airplane they Serving steel spoons and forks? The forks it self can also cause someone to gets hurt if anything? So I lost money and times over stupid policy.

I ordered pork rice at the Hong Kong Sheng Kee noodle house located at T 4

on 24 Dec 20200 at about 12:45 pm. I am struggling to use the electonic food ordering panel for about 5 mins. I finally give up and just press one item and finally can go thru. When the food was served, I share with the middle age staff that the system was not user friendly. the saff of the stall just tried to hint to me that I do not know how to use the system in a rude manner. I was shocked that was the customer service in Changi airport. there is always a better mean to present the answer rather that offensive reply in both tone and body language. Btw, the food wad lousy . the pork is not fresh. I only ate one spoonful and give up again.

Hi my name is lienard maxime my flight was cancelled by air asia departing changi to denpasar and return in 2021 and till today never get refund of this flight however struggling everyday with the company.( 2 tickets)...can you help me please.thanks a lot

How a so corrupted company who stole so many people can fly on changi airport? I m so disappointed please help me

My mail: [protected]@yahoo.fr

December 14th. 5.20 PM. The security officer at the gate servicing Thai flight TG408 dosnt know and respect TSA rules and regulations. I carried an expensive bar soap used for shawing. This is clearly allowed according to TSA. I had this soap in a solid container with a volume of 150 ml. This confused the security officer and he claimed that because the old cream container had a volume of 150 ml - then I was not allowed to carry it on board. I demonstrated that it was a solud soap and no cream - but because it once was used for a cream - then he claimed that any object in the container would always be a cream! He was beyond reach! So never recycle packaging! With other words if you would put eg jewellery in a cream container he would steal that as well. It was very unpleasant to talk with the person as he had no interest in listening and was rude.

this is regards to the staff at the security check in of flight jetstar 513 to bangkok on the 7th of December at gate C17

upon walking through the scanner to take my belongings, the staff firstly flung the tray with my rolex in it. It now has a slight scratch, on top of not being apologetic, she pretends to put the watch in her pocket with a smug face. Thereafter she takes the second tray with my other belongings in it without checking causing my belongings to scatter all over the floor.

this is very unprofessional in a security setting.

On 30/11 we returned on TR677 from Chiangmai. At the luggage belt (20 I think) only a few seats were available. Yet 3 Certis guards sat down, taking up sitting space while passengers had to stand and wait.

It's unbecoming of those young security personnel, dressed in uniform, to behave as such. Even if they were waiting to go on duty, they should rest away from public view.

I purchased 3 bottles of alcohol from duty free and the Singapore duty free store confirmed I could take it out of the box and place it in my carry on luggage as long as I have my duty free receipt to show security. I kept the receipt and when going through security they confiscated the 3 bottles away from me saying the bag was needed.

Another security person advised me that I could have just purchased another bag to place them in. But the security person that dealt with me didn’t bother to mention it.

I was given the incorrect information, not helped to try find a solution and the this experience spoilt my trip.

I’ve always only flown with and via Singapore and always supported them.

I am very disappointed and saddened by this event. Not a nice way to end my trip at all.

Date and time of incident

11/24/22 8:30pm

Istudio T4

ought iwatch se second gen (2022) the other night (11/24/22) at changi airport istudio T4 and was only able to unbox it upon arrival in ph yesterday at around 3pm.

I already message istudio thru facebook and messenger regarding my complaint but they have only explained the situation that their staff admittedly gave me an unsealed item intentionally.

The following are my complaint

1. The staff didnt bother to help me unbox the watch at the store.

2. Tha box of the main watch was tampered. Unsealed. See attached photos. I believe it is previously opened and was resealed using a double sided tape.

3. The free wrist bond box was fully sealed but was clearly not for SE second generation as it says iwatcg series 7 and of 41mm.

4 the watch it self has no plastic cover

Disappointingly they didn't offer anything to compensate for this neglicence. I am demanding for

1:1 return or any refund will doc but their social media platform has not nade any reply on this.

Frustratingly, I was expecting high service from istudio cause it is the only recommended store in CHANGI AIRPORT besides Apple Store. It is already a nightmare raising this concern as I am already in the philippines. ISTUDIO IN T4 knows very well that they a

Re dealing with transit passenger and should not intentionally sell tampered/unsealed items for that matter. I have paid in full expecting to get a brandnew item that was sealed but I had the opposite one.

I am not sure if this is the right agency but I hope you could help me with this problem.

n, this is negligence from their part hence the customer should not suffer from this.

Giving to me an unsealed unit, despite me verifying beforehand if the unit is sealed, is a form of deceit. Please be reasonable and be kind to facilitate my request 🙏🏻

Hi Good Afternoon,

On the the date of 16 Nov 2022, 13:15, I went to this stall no 2 known as Sin Ming Bak Kut Teh

I was just asking for an additional soup and the staff just raised his voice in chinese saying that he is busy ask me to come again and rush me away

I also noticed that the previous orders example 1001, no one take the order and the next order turn would be me 1002, he just change the meat but the rest of the set he would just give it to me

I know because I am standing right in front of him, he is a chinese national

I was surprised and shocked by the way both the Chinese male and female auxiliary staff spoke to me. They asked whether do I have ESTA and I told them that if I do not have I would not be getting my now ding pass. Both of them were very rude and unprofessional. They embarrassed me . They did not ask any Chinese Singaporean or any foreigners. The make staff was rude and wanted to picked a fight with me. I totally ignored him and his Indian staff pulled him away from me. I find this behavior inexcusable. Furthermore the Chinese female staff too was extremely rude,

My flight to Osaka, TR818 on 16 Oct, 6.25am at Gate D32.

I had my screen thru at custom around 5.10am, a custom lady poured my water away & my bottle accessory (filter) was also thrown into the dustbin.

I requested the lady to take the accessory from the dustbin & she refused to do so. The accessory is not even a restricted item. Why can’t it be giving back to me?

I need an answer from Changi Airport Management or Singapore Custom. It is either getting back my item or a compensation.

Thank you!

Taxi stand service crew/ in charge of queue can be polite and courteous to arriving passengers regardless of outfit etc.. at T1 Changi Airport arrival taxi stand , on 11/10/22 about 4.30 pm , shout embarrassingly at arriving passenger to guide ! Staff should be trained further to be patient, polite with integrity should be value added to Singapore’s hospitality