Changi Airport Group
Reviews and Complaints

I returned to Singapore via OZ751 on Sep 2022 26th 11pm. I had a box which was about to clear the exit, two female security officers picked on me and rudely request I put the box into a x ray machine. They ignored a few foreigners before me with much more suspicious items, and as usually, pick on locals to scan. I asked the security officers to help scan as the box was heavy and they stood there and said that is not their job. I said if you want to check, then come I can open the box for you to check, it is a bicycle. I also indicated I have photographic film which will be ruined by x ray. I evened opened my bag and asked them to do their job, They started yelling as if I am a criminal, and said will send me to the office if I do not put my film into the x ray machine. Come on! Is this North Korea? I asked them to check and they refused to check and just want me to put everything thru the X ray. I took down the names of the two rule staff who appear to sound like Malaysians. Singapore terminal, always target Singaporeans and welcome anything from other countries? What a display of tyranny in the open airport!

My wife and I travelled SQ321 from London, arriving at you on Fri. Sept 16, approx 06-00. we have travelled through the airport a number of times, and we consider the airport exceptional ! however, my wife had wheelchair assistance pre-booked for her arrival, but the service was appalling/ disgraceful !. my wife ( margaret Satchell ) has a number of vertibrea out of place/ injured in her spine, leaving her unable to walk very far without severe pain ( she is on daily morphine ) however, on arrival your staff had not enough wheelchairs so was made to walk to the concourse without help. we were then left there unattended for more than 35 minutes before a cart arrived. during that time she was i tears, of pain, plus had to walk by herself with on a walking stick, to the toilets. Again, no assistance and at one time was nearly knocked over.. when we arrived at the holding area the responnse to my wifes pain and tears was " sorry, we are busy, but its okay now... IT WAS CERTAINLY NOT OKAY !

The only assistance was a young lady from shopping assistance who went out her way to help in every way, even paying for our drinks, before our flight onward to Australia

I"m, sorry, but your staff section were not only ill prepared, callous and unsympathetic, a blot on your good reputation, and totally useless !

Mr D Sachell ( and my wife Margaret )

On that day, i was cooperative, everything on me with traces if metal was deposited into my bag.

All i had on me was a tee shirt, bermudas and my shoes. I do not recalled the metal detector ringing.

The security officer(SO) signaled to me for physical pat down. The pat down was disgusting, the SO was literally rubbing my body, thats not all, he even went to touch my private part and press bottom...

I demand an answer for this, how can a professional trained SO rub the body of a passenger like this? I have never been treated with such disrespect before, it gave me the feeling that i have got raped.

Please check the video footage. Details as below;

Flight:TR45

Flight Time: 9.45 HRS

Gate: D37

I was at T3 Taxi stand directly from exit belt 42 at 1430hr on 12th July 2022. We were being ushered by an old uncle to lane 8. I went there and checked the price is more expensive than the regular taxi and walked back to the queue. The uncles were confused and I explained that I wanted a regular taxi and 3 of them paused and gave me a dirty stare. The tallest man came and ask us "what is this?" in a very rude tone. (why we do that). I explained I need a regular taxi.He said you have so many luggages and I need a big taxi. I only have 2 med and 1 large and they could fit into a regular taxi in Thailand. Then he impatiently said he will get us one.

On 290622 I went to drop my mom at T1 gate 4 for Indigo airlines. Due to some construction there where wooden planks laid out in the middle of the check in area. My mom (55+) was crossing the plank to get to sitting area. The plank was so badly placed without any tape or covering that her sandle got stuck, a cabin bag in her hand got stuck and she fell face down. She got 3 cuts on her face-2 on forehead and 1 on lips. Her face was swollen and bleeding.

We went to raffels medical at T3 where I had to pay 100+ for her check up and treatment and she flew with injury and pain. She will fly for 12+ hours in this condition due to the negligence of Changi for mismanaging construction at T1.

My mom was flying alone and we all were worried for her safety on the plane in case her injury and pain gets worse. She is old and at this age we are very worried for her to travel in this condition. Since she is a tourist in Singapore she had to leave the country.

Hi I'm writing in regards of my delayed luggage

I was flying on the 13 06 from krakow to Frankfurt and then on 14.06 22 from changi airport to Brisbane. I have checked in both of my luggage cabin and big one I received reference number for both. On 15 06 when I landed I have received txt message from Singapore Airlines as follows We apologise that your baggage ([protected], [protected]) has been delayed, and will be delivered on SQ235/15 Jun 2022. Scheduled arri

val is on 16 Jun 2022, 06:55 at Brisbane Intl. Do check latest information with arrival airport. A delayed bag report (BNESQ36026) has been created. Please check your email for details, and approach the Airport's Lost & Found office for customs declaration. Singapore Airlines

Then I received email next 2 days that my luggage is still not found.

This is not acceptable on what merit Airlines send me a txt stating my luggage will be sent and then it's lost

Contacted Singapore Airlines call centre spoke with Angie she says you don't have any information in the system

I'm expecting to resolve the matter asap this is official complaint as behaviour like that is not acceptable for reputable Airlines understand mistakes but you should be able to track both of my luggage down especially when they were scanned with numbers

I had a lot of gifts and personal items in my luggage which are very important for me

You guys are absolutely not professional calling you is a nightmare and I will never use your services again you don't treat people with respect

How reputable Airlines are not able to find someone luggage

Please contact me asap

[protected]@gmail.com

Me and my family (including 1 children under 6 yo) landing at T1 at june 8, 2022 11:30 pm, we have a late dinner at Four Fingers resto (close to the snoozing area) until 1am in the morning.. and then because my 6 yo children are tired and need a sleep, we stay at the transit area.. airport security came at 3 am, and forced us out of immigration, even though I already showed that I have a hotel booking on 9 June 2022, I only need 3-4 hours to give my child time to rest because his body condition is not fit. they didn't want to care, and kept forcing me to wake my son who was fast asleep. I even asked: is it a crime for me to stay at the airport for 3 hours? I don't bother other people anyway. They still didn't care and took us away, took all our passports as if we were criminals. we were seen by everyone in the area as if we had committed a grave sin. I've been to Changi Airport more than 20 times in my life, and after this pandemic I just realized that covid19 has actually hit the hearts of airport staff. due to being forced to wake up at 3 am, my child has a fever in the morning due to lack of sleep.

Thanks to Mr Nabil to meet us to discuss and I would like to highlight the etiquette and behavioural of the staff on the floor and this arrogance to be more controlled on behavioural aspect.

I am sure that the airport team can take care how yo behave with travelogues and ultimately we are ur business .

My flight was on AI 381 departing on 30th May

The security check took away from me a key holder that travel. with mr for 10 years atound the world and it does have a big sentimental value. Including many many times in Changi airport and never a problem. But the secuity just decided that is not allowed now! After many flights!

The name of the secury officer is: Selvakumerreiy (#145487)

I will take a picture of my boarding ticket and the security officer information

Dear Sir/ Madam

Recently I arrived in Changi by AI346 with my mother who is 86 years and a wheel chair passenfer.As she is visiting after 2 years and her LTVP has expired she had to go thru the manual immigration clearance . The Wheelchair helper took her thru the last lane which I was told is for infants and Wheelchair passengers The immigration line was too crowded and she had to wait for about an hour before she could clear the immigration What I noticed was the line was being used by all, not necessarily people with infants and was taking more time than the other regular lines . I do realise the rush after re opening of the borders But for aged people especially in wheel chair there has to be a priority lane for immigration .

Rude behaviour of the lady security official at gate A16 sq221 flight to Sydney from Changi on 29th April 2022 boarding at 7:40 PM. I’m star gold alliance member thru virgin Australia and showed her the detail on my phone of my membership and she pushed me back insisting it’s still not started. I waited for the announcement and again (2nd time) went to the queue and she tried the same push back to lodge me out of queue. She was very loud and it was embarrassing. I argued on my membership and she very loudly stated that ‘OK GO GO GO’ and frowned as if I’ve committed some big mistake. Everyone stared at me in a discriminating way at the entry point. I have never encountered such behaviour in Singapore. I don’t need apologies but would definitely like to share feedback for her to improve behaviour towards passengers. It was my right to board after call for star gold members. My velocity membership is [protected] (Harit Iplani) status gold. She is a short height lady guard and wear eye specticals and has short hair. I wish her good luck for future and hope she take this feedback positively. I’m writing this review before taking off (within 30 mins of this episode)

Hi changi airport team

i have a complaint and need your help to resolve my problem with changi airport recommends , they have been very difficult and they have been giving me a very very bad service which i don’t think they should do.

short detail,

i have rented wifi router to KL last feb10-28 at terminal 3 changi recommends counter , and paid $94.50 , when i reached malaysia during that point of time the router wasn’t working at all despite how many times i tried. i quickly try to reach out to them through watsapp/ email and even call the number but no one responded. When i reached back sg last feb 28, i approached the counter and the staff asked me to to fill up the refund form and wait for 2 weeks for refund , after two weeks no refund was made so i tried to email watsapp call but still no respond . tried to connect to their fb page and finally someone replied . BUT UNFORTUNATELY. since March till now going to MAY , they have been promising me to refund my money back and keep telling me that it will be transferred to my account . I AM very disappointed with their service that until now they still giving promises that never happen. pls help me on this matter , because honestly i don’t believe anymore on their promises . and i don’t trust any words they say

Hi,

Your staff at Changi Recommend T1D has been unattentive to customers and does not speak even a word. Using phone (i can see he is on facebook) and just use his computer while i stand infront of him for like 10 mins. He was fidgeting with the printer which i presume is broken down. Please do something about your staff it is infuriating. Occurrence at 2.30-2.45pm, 17 Apr 2022.

Hi, I am a airport pass holder and would like to feedback about tables not being wiped clean by the respective outlets mentioned. I dine in daily at all the terminals but must stress about this hygiene issue. Please take a ground walk and see for yourself as tables are not wiped clean, food residue of another diner on the tables.

As we are stressing about hygiene which is very basic and not difficult to apply. This will also reflect on tourist transiting changi airport.

Best regards.

Kenneth

[protected]@hotmail.com

HP [protected]

I was transiting through Singapore airport on my flight to Paris af0257 on 9 feb , I was accosted by your extremely disgusting character who confiscated my expensive vape, he also took my lighter and my passport and took photos of it (illegal) , there is no problem transiting any airports with a vape other than yours , I can only think that it’s a scam whereas these cheap foreign labour you chose to use can sell these items on . I want to file a formal complaint against this horrible little jobsworth , and want either my vape posted to me or refund the amount

I was planned to travel from Singapore to india with indigo airlines. While booking ticket I was requested for wheelchair since I went a surgery a week ago. While boarding the airport staff asked me I need wheelchair, I told that I went a surgery then they ask me fitness travel certificate. I said I’m for to travel. They don’t agree n disallowed me to board. Moreover have 20 mins to close boarding, they ask me to get a fit cert with airport doctor which is in terminal 3 since it was early in the morning their is no transportation to that terminal. I don’t have choice, I went to see doctor. I already suffered by pain and not able to walk. It was totally ridiculous behaviour by staff their. Kindly do a needful for me. It was totally disappointed and like a torture.

The recommends team didn't help with top-up or any other requires, nor do they answer the phone call or e-mail! I want to make a complaint for the team about the bad service attitude and extremely low work efficiency all the time! Once we received this SIM card, not any instructions or notices we could get from the team at all, it was a impolite and irresponsible behavior to all visitors coming to Singapore!

We were flying on a VTL flight SQ108 from Sg to KUL when I inadvertently slid my passport incorrectly into the reader. This Security Officer got all riled up, shouted and humiliated me twice, asking me if I was from China. He sarcastically commented that this mistake is only made by Mainland Chinese. These stereotypical remarks are a verbal assault towards the Chinese nationals. It is also disrespectful and reprehensible behaviour by your staff towards a senior citizen. You might want to consider looking into the mental condition of this bigot before he inflicts further damage to your reputation.

Letter Review for reference
26.12.2021

Greetings to
CHANGI AIRPORT TEAMS AUTHORITIES

Just for a clarification propose,

I have informed the feedback teams regarding of the transportation,

For occurrence incident took place on (25 November 2021 till now 26 December 2021,
Regarding to file the complaint of inconvenience pick us Staffs going for a PCR at Terminal 4 was such unpleasant and unprofessionalism experience. / Therefore there is no signage or stand to mention where is the pickup point is as I understand Omicron new variants causes us many inconvenience that the buses we might be missed or not scheduled for transportation picking up us to the point.

I want to highlight this as many airport workers are very unhappy with the issues.

As any unexpected circumstance delay happened will affected to every safety ambassadors/staffs we will need to wait the transport buses, the drivers shouldn't expected that to wait for us before leaving and not just left us unattended while the workers are queueing for the bus. Some workers said how come pick up is at Door 6 not via 7. Mixed up with Dino Shuttle as well as Staff Bus.

Deepavali/ Christmas Eve / Christmas Day especially are the very pack periods that workers are working very hard and you guys must think of us to provide a convenience by just not taking good care of us.

Thank you.

Mr Justin

I would like to highlight my unpleasant experiences that I had encountered whilst I had arrived Singapore Changi Airport on 8 December 2021. I can arrive by a VTL flight from Melbourne to Singapore at 0515hrs via terminal 2. I had expected to be guided and led through as what was told to me via emails and that was never the case. Upon arrival, there were no clear instructions on where the customs was and I had walked all the way from Gate C to Gate A. I had stopped and asked the Airport staff, who were sitting and using their mobile phones instead of assisting me. I was rudely told to go to Gate B and go down. I was appalled by the rudeness and commented that why wasn't there anyone to guide through passengers. When I arrived at Gate B, I was addressed by the staff as a male, and she was unsure that I arrived by a VTL flight and didn't even know where I should go for the customs clearance! I decided tp try my luck, and went down with all the misguidance and mis interpretations given by the staff. Everywhere I went the airport staff, were busy using their phones, instead of helping people. Utterly disgusting and disappointing! When I went to baggage claim, my bags were thrown onto the floor and when the staff saw me getting and struggling with the bags, refused to even help. There, again, no one was there to guide me to the Covid swab area when it was told to me in emails, that there will be people everywhere to help me. I had to look out for signages to guide me and they were so misleading. Again, no one to ask for help. All these created so much of frustrations and time. When arrived at the Swab area, again I was addressed as a man. When I proceeded to the taxi area, I told the staff clearly that i wanted a city cab or comfort cab. As there was none there, the staff told an Indian guy, who was diverting passengers and told me to rake the Mercedes Benz cab. I said no and requested what I had mentioned. To that he said there are no City Cabs and Comfort cabs ANYMORE, nowadays? Really? In Singapore? I'm a Singaporean. Then, he told me very rudely that they don't accept cards. I was like since when and he was talking politics to me and I was like I just arrived and I'm seriously not interested in gossips at that time. I'm really very unhappy and disturbed by how I was treated in Singapore being a Singaporean. It was really a very unpleasant experience and I do want a reply based on this soonest.