Scoot Tigerair
Reviews and Complaints

Dear Scoot Air

My ticket PNR: X599WL

Name for passenger :

1.Kee Wee Hock

2.Chung Mun Fah

3.Kee Jun Yi

4.Kee Jun Yew

Flight detail :

Singapore to Jeju City

Wed 22 Nov 2023 05:30

Jeju City to Singapore

Sun 26 Nov 2023 13:35

Our family of four originally traveled to Jeju on (date) by Scoot. I purchased the ticket directly from the scoot official website and did not receive any special reminder from the airline to apply for KETA. Since this is also a new policy, we didn’t even notice!

Therefore, it is impossible to take off on time when arriving at the airport on the same day.

We also tried to apply for KETA immediately at the airport, but when we received the visa approval email at 0415am, the counter did not accept it, saying that the system had not received it yet, and we were not allowed to check in, making it impossible to complete the journey! This is an oversight, we kindly ask scoot to reschedule us for next trip.

Regards

Chung Mun Fah

[protected]

Where are we with this issue? I have sent all the info including all the time stamped check in/add baggage/seat attempts made to add baggage 24 hors prior to the flight, yet unable to. Not only that, HKT check in staff stated that other passengers experienced the same issue.

BETA SITE ISSUE. It is not 100%. Typical Beta yet there is no option other to use the Scoot site.

I expect this issue to be resolved promptly in a civilised manner. The customer service complaints department is extremely poor.

My flight details attached. If you are able to check, please note that the previous day to my departure I attempted to add baggage/seat multiple times but unable to due to SCOOT BETA SYSTEM GLITCH, then I was charged $268 which would normally be a ADD BAGGAGE $50 charge.

Regards, Chris Bray, [protected]

My wife ([protected]@hotmail.co.uk) has sent three emails to you and each time received a "we will deal with your complaint". Your references

S-2023-02-[protected]; S-2023-03-[protected]; S-2023-04-[protected]

We travelled to Sydney via Singapore on 10th January 2023 returning on 31st January 2023. Our outward journey was up to Singapore Airlines usual high standards but on the first leg of our return we were put on flight SQ8669 which was operated by Scoot Airlines. This flight was the worst flight we have ever experienced. There was no inflight entertainment for an 8 hour flight and we were only offered inedible food and a small can of water and this was only after it was established that we booked through Singapore Airlines. Instead of the usual distribution of water or soft drinks during the flight the attendants disappeared until just before landing in Singapore. My wife had a very sore throat through lack of water and the toilets on one side of the plane were out of action.

We look forward to your offer of compensation for this extremely poor performance. We would certainly not have travelled with you if we knew in advance that we would be palmed off on Scoot Airlines.

Booking Reference 66NFNE

On the 28 February 2023, I travelled on Scoot from Bangkok to Singapore on flight SQ 8559 and then transferred to Singaporeair flight SQ225 from Singapore to Perth.

Removal of legal (size and weight) cabin baggage.

Non transfer of checked luggage in transit.

Late delivery of checked and cabin baggage.

Details attached.

In February 2023 I was travelling with my wife on a joint booking reference from Krabi to Singapore return. We had one small case between the two of us which was small enough to pass the airlines dimensions criteria for cabin baggage.

The problems encountered were at the newly introduced automated check-in booths at Singapore Airport for our return flight. The automatic machine would not issue a baggage tag or our boarding cards. Apparently our one bag weighed in at 11kg but we were entitled to 20kg. We were thus requested to pay 60USD excess baggage but that request became an order and a threat as we were being denied travel by Scoot's duty supervisor. We had no such problems at Krabi airport when checking in for our outward journey.

During both the outbound journey and the return journey passengers were carrying large, and presumably heavy, baggage into the cabin which were so large and heavy that on both flights they were being helped by the airline's cabin crew to fit the bags into the overhead bins. One of the questions that I asked the airline therefore was why we were so victimised.

I submitted a complaint to the airline, with a request for a refund of the excess baggage charge, immediately on our return home. But more than two months later we have had no communication from the airline. I have tried the airline's online chatbot which turned out to be farcical. I have rung the local 'contact us' number at Bangkok, for which I was greeted with a lot of words in Thai, which I do not understand and even though the airline's website claims that the service is available 24/7 in both English and Thai it was only speaking in Thai and what sounded like an Indian language.

I asked through the chatbot for someone of authority to call me but that has not happened.

The airline is non-contactable!

On 11 Apr 2023 i was traveller to BKK with 15pax (from 3 different booking Ref, 1 of the booking have children so we unable to proceed for Manual Check In), i was no issue when check in at Singapore Airport, but when we want Depart from BKK to Singapore on 18 Apr 2023 (Flight TR611) at Suvarnabhumi Airport the staff Name of Khemmachat S. (Male) is very rule to shout on us that we cannot group check-in like this, the way he talk is totally very rude, that why on the spot i want take of his photo but he shout on me and warn me that i dun have the right to take his photo, well since he said that then i directly ask for his write in a paper of his name, at first he was refuse to write his name to me. that was really make me very speechless how come a airport staff can refuse to give his name to customer, end up i keep asking for the third & four time only he write in a paper to me. airport customer service ask me lodge the complain report at the counter on 21 & 22 but when i reached there the is Singapore Airline Counter service crew that telling me that scoot dun have complain counter at here. so i was decide go back Singapore to write in email to scoot itself.

Cos all of us buying the "Board me first" so we can boarding in the flight first, when we proceed to boarding time the same crew helping me to checking on my boarding pass, he suspect i take video which i did't. how come a service crew can suspect a customer like that. after i boarding in the flight and seat in the place of row 26, this airport staff Khemmachat S. still come in the flight to my seat to intimidate & threaten to me infront of so many passenger and other service crew with the word that :"you are not allowed to take my video to post on social media, if you do that my company will take action to you. "this is the word come out from your service crew name Khemmachat S.

until i show to him my handphone album that i didnt take any video only he go off with never give any apologies at all.

this is not the first time i bought scoot airticket, but this is the first time i meet such ridiculous staff, and i really feel disappointed with this experian. how come you all can hirer this kind of staff? i doubt that if really i alrdy take video and post to facebook of any social media of this crew bad service, scoot will take what action to me?

Hello My name is Kelly Groenesteyn, I recently flew Scoot air from Hanoi to Melbourne with a layover in Singapore. My PNR is D9DG3T, my flight was on February 26th TR301. I tried to check in online and the online system would not work for me, I tried to upgrade because I knew that my baggage would be overweight. and that also would not work for me.

When I arrived at the airport the customer service agent informed me my bags were over weight and that there would be an extra charge, I believe she quoted me somewhere around 600 dong I was happy with that, Shortly after that a man who I assume was management came and talked to her and said that it would actually be 6,500,000 dong to which I was not happy with. He said that if I paid cash he could do it for 3,500,000 dong. I felt I had no choice so I went to an ATM and took out the dong and handed it to him. I was not given a receipt and I feel like the money went directly into his pocket. Is this a policy of Scoot to reduce baggage costs for a cash payout, seems not right to me.

Booking Reference: G5PVNS

Flight TR6 (Scoot 788-TRD). SIN to OOL, seat 41K. 17 Feb 2023.

This was a 8h night flight, my seat was in the last row at the rear of the plane.

It couldn't recline at all because there was a wall right behind it.

When I booked this seat there was no mention of this: I.E.: "Non reclinable seat".

All other times I flew on a similar seat with other airlines there have always been enough space behind such a seat to recline it, so I didn't expect this.

The flight attendant offered me another seat in the middle of the center row which I declined as I needed and had booked a window seat.

TO SELL NON-RECLINABLE SEATS ON A LONG-HAUL NIGHT FLIGHT, WITHOUT ANY WARNING, IS SIMPLY UNACCEPTABLE.

If this is not resolved without delay, be assured that I will take it further to the Airline Customer Advocate (ACA)...

Denis LALLOT.

Hi my name is Linta, I am registering complaint on behalf of my mother Salomy Augustine. She booked up and down ticket in November and February. Booking reference number was I8K2TZ. She was unable to catch the flight in November and due to some circumstances, she was able to fly in February. When we contacted scoot for rescheduling, the ticket was already cancelled. Scoot didn’t informed us before canceling or didn’t asked us for confirmation regarding the return trip. Other two tickets was also booked with the return ticket and we lost so much money. We are really fed up with this and we had huge amount loss.

Booking No :- J9DE2T (17feb 2020) I made booking for me and my friend by using my card Number and my scoot account number, Due to Covid-19 travel suspended so scoot customer support team said we refund voucher and received also but they return voucher on my name and my friend name but my friend not plan for travel so as I asked to return my amount or provide voucher on my name they said can't return. I used my scoot account and my credit card now they said no option to return amount.

Flight SQ323 AMS-SIN January 22, 2023 10.25 local time and TR264 SIN-SUB, January 23, 2023, landed at 09.30 local time.
After waiting for more than 20 minutes, it turned out that the luggage belong to me and one of the other passengers was not found.
We had to wait for 45 minutes because the lost and found Scoot representative on duty was only 1 person and he handled a passenger who needed special services.

After that the staff helped us make a lost baggage report through the Property Irregularity Report Form by taking photos of documents such as boarding passes, baggage tagging, passports.
The staf told us they would contact us when they found the baggage, and that if we wanted it delivered to our door there would be an additional fee.
Left with no choice, I left the airport around 11:00.
I returned home to file a loss report on [protected]@ctplc.com.
And got the following email reply :

Dear Sir/Madam
We acknowledge receipt of your email and your claim is receiving our attention.
However, please note that due to the recent high volume of cases/claims received, we seek your understanding as it may take longer than usual for us to respond to you.
We apologise for any inconvenience caused. Your forbearance in this matter is greatly appreciated.
Yours Sincerely
Charles Taylor Aviation

And seeing the number of lost luggage complaints on social media, I already feel that my luggage is really lost
Access to the scoot baggage recovery site http://www.flyscoot.com/en/baggage-recovery does nothing either.
Until now I have not received any news from Scoot.
I also trying to send email to Singapore Airlines lost and found hoping my luggage left in singapore.
They were more better to respond but with vague answers because they said January 24, 2023 and I tried emailing back no reply till today.

Dear Ms Selvi,
We have forwarded you bag to Surabaya on TR264/24Jan.
Best Regards,
Khalidah Fathiah
SATS Lost & Found
My disappointment is that I booked my flight through Singapore Airlines and saw many lost luggage incidents since last year but Singapore Airlines still directed my flight use Scoot.
I am very satisfied with the service of Singapore Airlines compared to other airlines but for this case I am not satisfied.

I gave feedback on my Krisflyer Member account about this.

Our flight [P8HDxx] to NRT on 16 Nov 22 was rescheduled and give option for full refund to MOP if we choose not to take the rescheduled flight.

We have called in on 4 Oct 2022 to opt to cancel and choose full refund. Total 5 calls has been made and today the 6th call and they said their refund team will email me whether what mode of payment. Till now after 30 business days still have not received any email or call from the refund team. Is this how efficient for a SG airline to operate to hold passenger money and not honouring their promise? we have to pay another airline and incur double credit card payment. Scoot should compensate me more than 100% of the ticket and the inconvenient caused.

We arrived at the airport for our flight from Melbourne to Singapore scheduled on May 4 at 21:45. When we arrived, we could not find the flight on the departure boards. There were no scoot representatives available to help us. We had to ask a member of airport staff who said that the flight was cancelled. He informed us that there were many other passengers who had experienced the same thing and had not been informed. We did not receive any information about a change of flight. There were no Scoot staff available to assist us and we were not able to reach via phone as we were on hold for a long time before it just cuts out. We had to return to Singapore to arrive in the morning of Thur 5 May. We were advised by Singapore Airlines staff to book on the Singapore Airlines flight on Thurs 5 May 09:35, and then they would change us to the flight departing at 23:35 on Wed 4 May, which we did at a cost of SGD 2791 for a one-way ticket. They changed the flight to the flight departing at 23:35 on Wed 4 May. Scoot have so far not responded to a request for compensation. Every time I ring their hotline, they say it has been escalated and to wait. It is now Mon 23 Sep, over 3 months since the flight they changed without telling anyone.

When i booked with Scoot, i was sent the itinerary (Dion Thomas, UBZI9D, Sydney-Athens-Sydney) with, of course, specific days and times of my flights. The time & flight number of my return flight was changed (from TR723 @ 16.10 to TR713 12.30) and i was not notified, which departed about 4 hours before the original scheduled flight, so i missed it.

To make it even worse, which could have alerted me to the change, i couldn't or wasn't allowed to do an 'on-line check-in'. Not sure which.

Needless to say i missed it and now had to book and pay for another 1-way flight back to Sydney, at an additional cost of AUD$1661.68 on Scoot as well.

I am seeking to be refunded the above-mentioned amount.

Officer In Charge

Case Officer

Complaints Board

Greetings.

REGRET THAT "CEDR" WOULD NOT TAKE UP THE MATTER.

SO I AM SUBMITTING A FORMAL COMPLAINT TO YOU.

Thank you very much for your email Confirmation of Acceptance of progressing the case email dated 10 May 2022 about the Airline Scoot - A sister concern of Singapore International Airlines (SIA) operating their flights from Changi International Airport Singapore to London Gatwick International Airport "LGW" (without the details of departing and arriving Gatwick Terminals) transiting at Suvarnabhumi International Airport Bangkok and the returning Scoot flights TR 753 and TR 752 respectively.

It is a normal Itinerary detail that is provided by all Airlines to PAX so that

passengers may make the drop-off and pick-up arrangements respectively.

Scoot - Tiger Air Part of Singapore International Airlines (SIA) - This particular service operation reportedly started in the latter part of March 2022. According to my research, Mr Choon Phong Goh (a Singaporean native) is the sitting CEO of SIA and also Scoot Airlines.

According to my research, Scoot is claiming to be a pioneer of class one long-haul budget airlines, but the cost of such budget is sick and tired passengers that are travelling on this airline.

My name is Mohammed Swaleh, a British national, age close to 70 years old.

An avid Premium Class Traveller, Height 6' tall and a long-standing member of Singapore International Airline (SIA) Loyalty Programme Krisflyer under the membership number [protected].

Scoot Airline is one of the airlines that shared the SIA Krisflyer Loyalty Programme and is also Star Alliance's member.

It is understood that SIA and Scoot have my complete travel profile in their data file/folder including my registered address and ALL my preferences while travelling on Star Alliances Group Airlines.

My Loyalty to Krisflyer Loyalty Programme is at least 40 years old and I have retained the highest tier of Krisflyer membership earning complementary Premium Class travel at least a dozen times around the world. Krisflyer membership is also shared with the Star Alliance programme.

In the proceeding paragraphs, I will edit the Sequence of Events leading me to write to your esteemed office my Several Complaints/Grievances about Scoot Airlines and their parent company SIA. The Scoot Airline and or their parent's company SIA did not fulfil their business obligation to write a final response to me regarding my several complaints.

When acknowledging my Complaints, Nicole of Scoot said that they are in the process of improving the services that I reported.

I informed them by way of an email that I shall be left with no alternative but to submit a formal complaint to Aviation Regulators but my Notice DID NOT make any difference

I thought that SIA and Scoot are regulated by CEDR because the business and operations are nonetheless conducted in the United Kingdom.

I am copying the Email references and dates I received from SIA and or Scoot.

None of the responses met my initial and follows up enquiries.

In addition to Krisflyer membership number [protected], I am also one of the loyal members of the British Airways (BA) Executive Club members under their membership number [protected]. BA Executive Club is also a member of the One World.

I am also one of the members of the following Airlines Loyalty Programme and made an extensive travel/use of my membership:

1) Emirates Skywards EK100291063

2) Virgin Atlantic Flying Club [protected]

3) Oman Airlines Sindbad WY129545264

4) Etihad EY [protected]

5) Plus Plus many other airlines.

Summary of Complaints:

1.1.

Due to Covid 19, I stopped travelling from 15 March 2020. That was my last travel following Covid Travel restrictions.

1.2.

My travel prior to this date 15 March 2020 was extensive and not only extensive but in Premium Class not only on Star Alliances but on Airlines with several other Loyalty programmes as well.

1.3.

I have not had the access to my Krisflyer online account [protected] logging in option for some time and I requested SIA (Krisflyer) and Scoot to assist me to get this done but, my several email requests were neither acknowledged or acted upon including by the sitting CEO Mr Choon Phong Goh.

Redge of Contact Centre Executive Singapore Airlines Limited conveniently sent two emails dated 30 May 2022 and 1 June 2022 throwing the balls into the Court of Scoot disregarding the issue of my Krisflyer online account number [protected].1.4.

I am qualified to get a Scoot Birthday voucher due for my upcoming birthday on 19 Sep 2022, I requested the Scoot Birthday Voucher but because of SIA's ignorant approach to giving me access to my Krisflyer Online account, I could not book the Seats as per Scoot Booking Ref Number E43P5F.

Scoot informed me that I am only qualified to book my flight 10 days before my birthday.

Scoot did not provide me with the airfare for Scoot Plus discounting the Birthday voucher for the airfare exactly as per Scoot Booking Ref E43P5F

1.5.

In the proceeding paragraphs, I will write my experience travelling on the Scoot under Reference Scoot Booking number E43P5F spending for the so-called Scoot Plus class of £1,710.78 which I paid with my Amex Platinum Card.

1.6.

What is the VALUE of my business data profile if Scoot decides to change my preferences? I am not a budget traveller or Scoot cheap budget traveller but paid a hefty price of £1,710.78 the airfare that I paid was for Scoot Plus.

There was no fast track facility at London Gatwick Int Airport.

There was no business class lounge at London Gatwick Int Airport to accommodate Scoot Plus Passengers.

1.7.

Scoot changed my outbound flight TR 753 from 19 May to 21 May 2022 and asked me to pay a difference in airfare for my request to change the return flight to 21 June 2022 as well.

Scoot failed to provide me with the details of the Checking Terminal at Gatwick International Airport and despite my inquiry,

On one occasion I was given the INCORRECT Terminal Information.

As a result, I had to give away one of my suitcases back to my wife to take to home.

I bought the extra checking-in allowance to make a total of 40 Kg PLUS 5 Kg as the Krisflyer Member Totalling 45 Kg.

The actual checking-in bags were consisting of 2 and a total of 33 kg. (21 Kg + 11 Kg = 33 Kg) Travelling from North to South Terminal at Gatwick Int Airport on a Shuttle was not a choice/preference but Scoot made me carry 2 checking-in bags and a cabin bag on a trolley. I had to find a coin of £1 to get the trolley.

There were no Fragile stickers at the Check-in counter.

I was told by the Scoot Check-In Staff that Scoot has no such sticker to secure PAX checking-in bags.

1.8.

Scoot allocated me a Seat 2 C was not of my choice or preference in accordance with my data profile on my Krisflyer A/c [protected]?

The seat allocated to me was 2 C instead of 1 C.

What a mess? For a 6' tall man, the seat allocated to me is worth paying £1,710.78?

On Sunday 29 May 2022, I registered online my Seat preference for the returning flight Scoot TR 752 as Seat 1 C.

I did this because Scoot failed to check and allocate me my Seat preferences under my Krisflyer A/c [protected].1.9.

Scoot is very stingy and very limitedly provides a single meal on board the Scoot flight lasting for 12 hours plus.

On top of this, there was a notice that a PAX is not authorised to bring food and drink on board from outside.

Mr Choon Phong Goh (CEO) should understand that he was not subsidising PAX with his salary.

Covid - 19 was only an excuse, nothing but an excuse. I was one of the Scoot Plus Pax paid a revenue airfare of £1,710.78 for the return journey.

I am concerned about my fellow passengers in the Scoot Economy fare base.

For a 12-hour Plus journey, it must have been like a jail term for the worst grade jail OR solitary confinement.

1.10.

You may wish to check the price of onboard drinks and snacks.

Scoot is an Airline, not a retail food seller. Scoot is selling the snacks and drinks multiplied to 300% and in particular to those long-lasting Krisflyer members?

1.11.

Following is a list of Online Complaint Forms or emails that I submitted to Scoot on several dates.

This list is consisting of both telephone calls and online forms or emails.

Scoot and SIA should be able to verify the Reference numbers and dates.

I started communicating with Scoot Online and also SIA at the beginning of the Year 2022, details and references are given below:

- SIA - Angel, Customer Service Officer 4.2.2022 and 7.2.2022.

- SIA - Victor P, Customer Service Officer 8.2.2022.

- SIA - Rina, Customer Service Officer 23.2.2022.

- SIA - Ref: [protected] dated 4.4.2022

- SIA - Ref: S -[protected] dated 3.5.2022

- SIA - Ref: S -[protected] dated 7.5.2022

- SIA - Ref: [protected] dated 26.5.2022

- SIA - Ref: [protected] dated 26.5.2022

Scoot - Nicole _00D281F79m._5000K2Wtfgl:ref dated 23.2.2022

Scoot - Cynn _00D281F79m._5000K2XVYTf:ref dated 15.3.2022

Scoot - qhul _00D281F79m._5000K2XjJAe:ref dated 19.3.2022

Scoot - Nicole _00D281F79m._5000K2YDXuE:ref dated 6.4.2022

Scoot - Nicole _00D281F79m._5000K2YDXuE:ref dated 6.4.2022

Scoot - Nell _00D281F79m._5000K2YWLrJ:ref dated 3.5.2022

Scoot - Nicole _00D281F79m._5000K2Ywzqh:ref dated 15.6.2022

PLUS PLUS

Scoot Online Auto Acknowledgments.

Scoot [protected] dated 15.3.2022

Scoot [protected] dated 19.3.2022

Scoot [protected] dated 24.3.2022

Scoot [protected] dated 03.4.2022

Scoot [protected] dated 04.4.2022

Scoot [protected] dated 30.4.2022

Scoot [protected] dated 01.5.2022

Scoot [protected] dated 06.5.2022

Scoot [protected] dated 09.5.2022

Scoot [protected] dated 26.5.2022

Scoot [protected] dated 29.5.2022

Scoot [protected] dated 01.6.2022 and 03.06.2022

1.12.

I tried to find the Scoot Bangkok contact details through google on 9 June 2022. The page I am attaching herewith.

Both contact numbers were INVALID. The reason I attempted to call Scoot Bangkok is to check that the schedule for my return journey on Tuesday 21 June 2022 on TR 752 is confirmed and also to get the information about the Arrival Terminal at Gatwick International Airport so that I may book a Mini Cab to pick me up with my 45 kg of check-in luggage.

1.13.

Scoot changed my return flight Scoot TR 752 for Tuesday 21 June 2022 from 2.30 PM Thailand Standard Time to 10.05 AM Thailand Standard time without giving me a timely notice. I came to know this change of time through Scoot Notice for the Strike in London.

I was in a village outside Bangkok some 6 hours drive to Suvarnabhumi Int Airport Bangkok. I planned to travel out of the Village at around 5 AM on Tuesday 21 June 2022 to the Suvarnabhumi Airport but due to the last-minute information of time change

I had to abrupt my domestic road travel plan from 5 AM to 11.30 PM on Monday 20 June 2022.

The land transport was unavailable and I had to ask one of the village elders to help me to get to the airport.

My timing was messed up because of Scoot's non-advice to me about the change of departure time from 2.30 PM to 10.05 AM

1.14.

Scoot Itinerary was without an e-ticket number. Not even on the Boarding Passes the e-ticket transpire.

1.15.

The return journey on TR 752 was a messy one too.

Thank you.

Regards

Mohammed Swaleh

ps: Please send me a transcript of this complaint by email to my email address

[protected]@yahoo.co.uk

I booked a flight from Singapore to Melbourne on December 29, 2000 (Booking W6SBFC). For this I was charged $AU1350 (In "normal" times Scoot's charge for this route is AU$199). Despite the fact that, taking advantage of the lack of competition through border closures, the fare was exorbitant and they still maintained their budget airline, no fare refund policy. (By contrast, their parent company Singapore Airlines charged only AU$895 for the London to Singapore leg, with full cabin service and guaranteed refundability or changeability of dates.)

Because of the volatility of the situation with COVID I took advantage of Scoot's flight insurance option, called "ScootInsure". According to the website this would cover me in case of flight cancellation, journey cancellation etc etc.

Following payment of the insurance option I was emailed, not by Scoot or even ScootInsure, but by AXA, acknowledging my payment and forwarding the detailed policy document. It is important to note that previously there was no mention of a third party company, and no opportunity to view the policy document ie. until AFTER I paid the premium.

Subsequently, the UK variant of COVID hit the world and all travel between the UK and Singapore was banned, thus preventing me from boarding either the Singapore Airlines flight from London or the Scoot flight from Singapore.

I contacted Scoot and as expected, on two occasions they refused to pay the refund, However they assured me that it would be fine, because I had availed myself of the insurance option.

AXA, the third party insurer subsequently refused to pay because the exact circumstances of my inability to take the flight were not spelled out in the policy, but this is the subject of another complaint - against AXA.

My complaint here is ScootInsure and Scoot's marketing by, I believe false and misleading information. 1. No mention of AXA or any third party 2. Failure to provide proper information on policy coverage until AFTER I paid 3. Scoot's belief (or else false promises) that the policy covered journey cancellation through no fault of my own.

Without the risk avoidance provided by the insurance coverage, it is doubtful that I would have ever proceeded with the airline booking - too risky in a no refund situation. I believe that the circumstances warrant a full refund, regardless of their "no refund" policy.

Internally, I believe Scoot should review and change their ScootInsure methods to make the situation more transparent so that intended passengers know exactly what they are buying.

As for me, sadly as a former frequent traveller on FlyScoot, unless a refund is paid they will never see me on board one of their aircraft again.

On april 7th, 2019 I entered malaysia holding a scoot outbound ticket on may 7th, 2019. Immigration told me I needed to show a return ticket for an earlier date.
A person whom I first thought was an airport official walked up to me and using his own personal cellphone, put me in touch with scoot´s call center, telling me that I needed to rebook my ticket. He never identified himself as a scoot representative, I told him I needed to call my bank first since my card has a security block, but he ensured that we needed to solve the issue as soon as possible or immigration would send me back.

I tried to manage my booking through the website and contact my bank but the scoot´s representative who was in a clear rush, insisted we use the call center, so he dialed again and put me through using his cellphone. When the payment got declined (as expected) the call center representative told me to contact my bank and get back to them. I got an email saying that my booking was not complete and that *fares are not guaranteed until scoot confirms your booking and payment is made in full*

I finally got a fresh new ticket from scoot´s website and the problem was solved.

Three days later I contacted call center with a question about counter´s opening hours and check-in options, but they told me that I had a pending payment for myr $1, 600.00 ($400usd). They told me that my booking changes had already been made and that my original ticket was lost.

1) I never got a confirmation of these changes, I had to call to find out.
2) the information I received through email contradicts the information I get through the call center.
3) there is an extra myr $200 call center fee.
4) the original ticket was myr $700 and now they want me to pay extra myr $1, 600
5) the scoot representative who was there with me managing the situation knew all this and didn´t say anything. He knew it was easier and cheaper to just get a new ticket but went and arranged the most expensive and riskier option. He knew that the changes had already been made and advised to buy a new ticket instead of just finishing the current request. Also, he never identified himself as a scoot staff.

It turns out that the scoot´s representative was looking after his own and his employer´s interests because he just wanted to go home and wanted to get some sales. I found out he was not an airport official when we were both leaving the airport and asked him about his position. This type of behavior has to be known by potential customers.

I am requesting the original ticket I already paid for on may 7th, 2017.

I travelled on flight tr7 from gold coast to singapore january 21 2019. A extremely drunk man was allowed to board the plane. Numerous reports of this man was made to the cabin crew but still allowed to board. Once the plane had departed he became aggressive rowards other passengers. Spitting on them swearing. Intimating them. He was so aggressive he started attacking other passengers. Myself and my two daughers were sitting two rows behind but he moved and came and sat in front and started attacking the man that was seated there. At on stage he fell onto my daughter. The flight turned around and went to sydney. We arrived in si ngapore 1.30 22nd january/
Scoot crew were very unprofessional did not carry out duty of care.
I have messaged scoot numerous times concerning my disgust with this flight and there conduct. I have had no luck. I would like to be refunded for our flights. Also my daughters purchased visa for vietnam. I did not receive a visa or any refund scoot is the most unprofessional airline dose not seem to care at all about their customers.

My sister had taken a flight to Malaysia Ipoh by Scoot Flight. However, when she need to using self check in machine and found out that more than 4 machine is not working. Also, that machine can't verify her pass port as well and need to take long Q to look for the assistant to check in. We had asking to the Scoot staff about this problem and the answer is very disappointed "he don't know".
Please kindly consider of this issue.

Hope your will understand it was not only one people loss the time.

It was happening on 27/01/2019, 13:00pm

Thanks,
Shum