CB Airlines and Air Travel IcelandAir Flight from Reykjavik to JFK

IcelandAir review: Flight from Reykjavik to JFK

Signature of Boca Raton, US

Nov 28, 2023 5:41 pm EST

Verified customer

Featured review

One of our suitcases did not arrive at JFK from our Sept 21, 2023 Icelandair flight #Fl613 from Reykjavik to JFK. I followed up with Icelandair (via email or phone) many times but the response was always that there was no status update or that they were still searching. This went on for 4-5 weeks during which time, I emailed a list of items in the lost bag, a description & brand of the bag, & any other requests they made. After about 5 weeks or so, I called to ask if they had concluded that the bag could not be located & the person who answered SEEMED to indicate that was the case. When I asked if Icelandair would then process the claim I filed, she said yes & would leave a note to have the person in charge of my case call me the next day, I didn't hear from her the next day or ever. I called again today & received the same response. The person I spoke with said she would leave a note with the same case employee. She also said there was no other phone # to call to complain, only via email, which didn't do any good, nor did the phone# I already called [protected], which also was useless. Suitcases can be lost, of course; HOWEVER, (1) how can Icelandair take more than 5 weeks to reach that conclusion; (2) how can Icelandair appear not to care & be so non-responsive when it was on an Icelandair flight that the bag was lost; & (3) why was I continually told I could only communicate via email or that same useless phone #?

Claimed loss: +/-$1,600

Desired outcome: Significantly improved responsiveness & being able to communicate with a responsible official. Reimbursement for the lost items. However, my ultimate desire would be to locate the lost suitcase.

0 comments

Add a comment

IcelandAir - horrible customer service 11

Resolved

IcelandAir - bad plus late service 3

Resolved

IcelandAir - delay and bad service

Resolved

IcelandAir - no reimbursement for a change fee due to death in the family

IcelandAir - cancellation fees 1

IcelandAir - Airline cancels flight but offers no refund

IcelandAir - Inconsiderate ground staff

IcelandAir - Lost baggage

IcelandAir - missing luggage

IcelandAir - Seating

View all IcelandAir reviews and complaints

IcelandAir Contacts

IcelandAir phone numbers

+354 505 0100
+354 505 0100

Click up if you have successfully reached IcelandAir by calling +354 505 0100 phone number 5 5 users reported that they have successfully reached IcelandAir by calling +354 505 0100 phone number Click down if you have unsuccessfully reached IcelandAir by calling +354 505 0100 phone number 17 17 users reported that they have UNsuccessfully reached IcelandAir by calling +354 505 0100 phone number

Iceland

+44 207 874 1000
+44 207 874 1000

Click up if you have successfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +44 207 874 1000 phone number Click down if you have unsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number

United Kingdom & Ireland

+1 (800) 223-5500
+1 (800) 223-5500

Click up if you have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number Click down if you have unsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number

United States & Canada

+32 80 076 029
+32 80 076 029

Click up if you have successfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +32 80 076 029 phone number Click down if you have unsuccessfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +32 80 076 029 phone number

Belgium

+45 33 702 200
+45 33 702 200

Click up if you have successfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +45 33 702 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +45 33 702 200 phone number

Denmark

+358 975 998 200
+358 975 998 200

Click up if you have successfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +358 975 998 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +358 975 998 200 phone number

Finland

+33 144 516 051
+33 144 516 051

Click up if you have successfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +33 144 516 051 phone number Click down if you have unsuccessfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +33 144 516 051 phone number

France

+49 69 299 978
+49 69 299 978

Click up if you have successfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +49 69 299 978 phone number Click down if you have unsuccessfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +49 69 299 978 phone number

Germany

+31 205 213 955
+31 205 213 955

Click up if you have successfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +31 205 213 955 phone number Click down if you have unsuccessfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +31 205 213 955 phone number

Netherlands

+47 22 034 050
+47 22 034 050

Click up if you have successfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +47 22 034 050 phone number Click down if you have unsuccessfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +47 22 034 050 phone number

Norway

+46 86 909 800
+46 86 909 800

Click up if you have successfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +46 86 909 800 phone number Click down if you have unsuccessfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +46 86 909 800 phone number

Sweden

More phone numbers

IcelandAir emails

sales@icelandair.is

100%
Confidence score: 100%

Support

IcelandAir address

Reykjavik Airport - 101, Reykjavik, Iceland

IcelandAir social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 21, 2024
View all IcelandAir contacts