CB Airlines and Air Travel IcelandAir Travel september 30, munich - reykjavik resulting in loss of 2 connection flights for myself and my husband

IcelandAir review: Travel september 30, munich - reykjavik resulting in loss of 2 connection flights for myself and my husband

Verflixt of Fairbanks, US

Oct 19, 2023 9:51 am EDT

Verified customer

Featured review

October 19, 2023

To Whom it May Concern,

I use this format to contact you as your company‘s „ flight disruption “ page does not allow for this specific input.

Also, attempting to call has been proven outmost difficult as being the “111th caller in cue” is not acceptable.

Also, the option for call back places the customer at a most difficult spot, as call back time is unpredictable.

To the matter of my concern:

On Saturday September 30, 23, we missed 2 connection flights (Reykjavik- Seattle and Seattle-Fairbanks) due to late start and arrival of flight with

Booking reference 2X3QMB.

Therefore myself, Martina Adam-Mariutto, and my husband, Fabio Mariutto, request compensation according to your Compensation and Assistance brochure we were given by your staff.

We and many other customers lost their connection flight to Seattle. This was avoidable through several factors:

The flight left Munich late, and Icelandair knew for 4 hours that the flight will be arriving late. The plane to Seattle was still at the airport upon our arrival in Reykjavik, but the powers to be decided that the doors while be closed.

Consequently we also did not get the next flight to Fairbanks, Alaska. We arrived more than 24 hours after our scheduled arrival.

Additional points of dissatisfaction:

We booked the flight manykjy months ago and selected and PAID for seats that we desired.

1. On the way to Europe, our seats were suddenly changed - no explanation given.

2. At time of departure from Munich, I was informed that I have no assigned seat Reykjavik - Seattle but would be on Standby.

? Why did we additional for seats that we did NOT get?

3. The delay Munich-Reykjavik could have been avoided. We were close to 4 hour prior to departure at the counter but the counter was not staffed until < 3 hours to departure. At this point, 1 staff member was present and started to work the que. She called x2 for assistance as the line of passengers became very long. Eventually a 2nd staff showed. Surely those conditions aided to delay the flight.

Therefore I am requesting compensation for myself and my husband for the missed flight connections (x2 for each of us) as well as the reimbursement for the fees we paid for the seat assignments we had originally booked of for the total of 4 (2 per person) lags.

Thanks for your consideration.

Martina Adam-Mariutto

Desired outcome: Please contact me by email [protected]@yahoo.com

0 comments

Add a comment

IcelandAir - horrible customer service 11

Resolved

IcelandAir - bad plus late service 3

Resolved

IcelandAir - delay and bad service

Resolved

IcelandAir - no reimbursement for a change fee due to death in the family

IcelandAir - cancellation fees 1

IcelandAir - Airline cancels flight but offers no refund

IcelandAir - Inconsiderate ground staff

IcelandAir - Lost baggage

IcelandAir - missing luggage

IcelandAir - Seating

View all IcelandAir reviews and complaints

IcelandAir Contacts

IcelandAir phone numbers

+354 505 0100
+354 505 0100

Click up if you have successfully reached IcelandAir by calling +354 505 0100 phone number 5 5 users reported that they have successfully reached IcelandAir by calling +354 505 0100 phone number Click down if you have unsuccessfully reached IcelandAir by calling +354 505 0100 phone number 17 17 users reported that they have UNsuccessfully reached IcelandAir by calling +354 505 0100 phone number

Iceland

+44 207 874 1000
+44 207 874 1000

Click up if you have successfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +44 207 874 1000 phone number Click down if you have unsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number

United Kingdom & Ireland

+1 (800) 223-5500
+1 (800) 223-5500

Click up if you have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number Click down if you have unsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number

United States & Canada

+32 80 076 029
+32 80 076 029

Click up if you have successfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +32 80 076 029 phone number Click down if you have unsuccessfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +32 80 076 029 phone number

Belgium

+45 33 702 200
+45 33 702 200

Click up if you have successfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +45 33 702 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +45 33 702 200 phone number

Denmark

+358 975 998 200
+358 975 998 200

Click up if you have successfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +358 975 998 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +358 975 998 200 phone number

Finland

+33 144 516 051
+33 144 516 051

Click up if you have successfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +33 144 516 051 phone number Click down if you have unsuccessfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +33 144 516 051 phone number

France

+49 69 299 978
+49 69 299 978

Click up if you have successfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +49 69 299 978 phone number Click down if you have unsuccessfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +49 69 299 978 phone number

Germany

+31 205 213 955
+31 205 213 955

Click up if you have successfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +31 205 213 955 phone number Click down if you have unsuccessfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +31 205 213 955 phone number

Netherlands

+47 22 034 050
+47 22 034 050

Click up if you have successfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +47 22 034 050 phone number Click down if you have unsuccessfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +47 22 034 050 phone number

Norway

+46 86 909 800
+46 86 909 800

Click up if you have successfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +46 86 909 800 phone number Click down if you have unsuccessfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +46 86 909 800 phone number

Sweden

More phone numbers

IcelandAir emails

sales@icelandair.is

100%
Confidence score: 100%

Support

IcelandAir address

Reykjavik Airport - 101, Reykjavik, Iceland

IcelandAir social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024