Menu
For Business Write a review File a complaint
ICQ Customer Service Phone, Email, Contacts

ICQ
Reviews and Complaints

www.icq.com

Learn how the rating is calculated

1.5 10 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ICQ Reviews 13

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ Review: Frustrating Interface & Confusing Sign-Up Process

because this is just too frustrating. The interface is confusing and not user-friendly at all. I don't understand why anyone would use this when there are so many other messaging apps out there that are much easier to use.

However, once you do manage to sign up and add your contacts, the messaging function works well enough. It's not anything special, but it gets the job done. The video and voice call options are also decent, although the quality can be hit or miss depending on your internet connection.

One thing I do appreciate about ICQ is the ability to customize your profile with different themes and backgrounds. It adds a bit of personalization to an otherwise bland app.

Overall, I wouldn't recommend ICQ unless you have a specific reason for using it. The sign-up process is a nightmare and the interface is confusing. There are much better options out there for messaging and video calling.

Read full review of ICQ
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ: A Relic from the Past or a Nostalgic Chat Experience?

ICQ, man, it's been around for a hot minute. Back in the day, it was one of the first chat systems out there, along with mIRC. But let me tell you, those conversations were easy to log. And when Skype came along, people were all about that P2P protocol, thinking it would be more private and all that jazz. But honestly, I don't think that's true anymore. Nowadays, I hardly ever come across anyone who still uses their ICQ account. It's like a relic from the past, you know? But hey, if you're feeling nostalgic, go ahead and give it a try. Who knows, maybe you'll find some other old-school chat enthusiasts out there.

Read full review of ICQ
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ Review: Spammers, Scammers, and Totalitarian Chat Staff - A Big Headache

So, I gotta say, ICQ ain't all that great. There's a couple things that really grind my gears about this site. First off, you can't even edit your profile online. Nope, you gotta download the ICQ Program just to make any changes. What a hassle!

But that's not even the worst part. There are spammers and scammers all over the chatroom and ICQ in general. I mean, I've never seen so many shady characters on a website before. It's like they're just waiting to pounce on unsuspecting users.

And don't even get me started on the Chat Staff. They're like Politically Correct Totalitarian Dictators, always bossing people around and censoring anything they don't like. It's like they think they're the rulers of the internet or something.

Honestly, I can't think of a single good thing to say about ICQ. It's just one big headache. Sorry, but that's just the way it is.

Read full review of ICQ
Hide full review
  1. Pros
    1. Robust encryption for secure chats
    2. HD video call quality
    3. User-friendly interface & design
    4. Cross-platform messaging app
    5. Wide range of chat features
  1. Cons
    1. Outdated user interface
    2. Low market share and visibility
    3. Strong competition from modern apps
    4. Limited innovation and features
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ's New Account Validation Process is Excessive and Invasive

I've been using ICQ since the year 2000, and I gotta say, it's been a pretty reliable program for me. I recently tried to set it up for a customer to use as an inter-office chat, but I ran into a bit of a snag. Apparently, now they require you to send a text message to a cell phone in order to validate a new account. Back in the day, all you needed was an email address, which seemed pretty reasonable to me.

But now, they want me to send them FIVE mobile numbers? Are you kidding me? I'm not about to send my personal information to Russia, which is apparently the hacking capitol of the world according to this article I found on Time.com. I mean, come on ICQ, what are you thinking? I understand the need for security, but this seems a bit excessive.

Overall, I still think ICQ is a decent program, but this recent change has definitely left a bad taste in my mouth. I'll probably still use it for personal chats, but I don't think I'll be recommending it to any of my clients anytime soon.

Read full review of ICQ
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ Review: A Blast from the Past, But Not Worth the Hassle

I remember back in the day when ICQ was the go-to site for chatting with friends and family abroad. I recently tried to reconnect with some old pals, but boy was I in for a surprise. First off, you gotta download the software, which is a bit of a hassle. Then, when I tried to log in with my old number, I was out of luck. Apparently, if you don't remember your old number, you can't use it to retrieve your lost password. So, I had to start from scratch and get a new number. This meant that I lost all my old contacts, which was a bummer. I mean, what's the point of using ICQ again if you can't connect with the people you used to chat with? It's no wonder that Facebook took over so easily.

Read full review of ICQ
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ Review: Terrible Connection, Unfriendly Interface, and Major Privacy Concerns

ICQ is a website that I would not recommend to anyone. The connection is terrible and the interface is not user-friendly at all. Privacy issues are also a major concern with this website. I have been using this app for a year now and I have had nothing but problems with it.

Yesterday, I was shocked to find out that all of my calls and messages logs were saved on their servers, even the ones that I had deleted. This is a major violation of privacy and it is unacceptable. They claim that they will only use this information when needed for security issues, but who knows what they are really doing with it.

If you value your privacy, I would strongly advise you to delete this app. I am extremely angry about this and I think that ICQ needs to do better. It is disappointing that a company that has been around for so long would have such terrible service and disregard for their users' privacy.

Read full review of ICQ
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

ICQ Outdated and Insecure: A Review of ICQ Messaging App

ICQ is a messaging app that has been around for a long time. It was one of the first messaging apps that people used to communicate with each other online. However, it has not kept up with the times and is now outdated. The app is slow and clunky, and it is difficult to use. The interface is confusing, and it is hard to find the features that you need.

One of the biggest problems with ICQ is that it is not secure. The app does not use end-to-end encryption, which means that your messages can be intercepted by hackers or other third parties. This is a major concern for anyone who values their privacy and security.

Another issue with ICQ is that it is not very popular anymore. Most people have moved on to other messaging apps like WhatsApp, Facebook Messenger, and Telegram. This means that you may have trouble finding people to chat with on ICQ.

Overall, I would not recommend using ICQ. There are much better messaging apps out there that are more secure, easier to use, and more popular. If you are looking for a messaging app, I would suggest trying out one of the alternatives mentioned above.

Read full review of ICQ
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ Review: A Reliable and Simple Chat Program That Stands the Test of Time

ICQ is like the OG of internet chat systems, I remember using it way back in the late 90s when there wasn't anything else around. It was the go-to for people who played online games, because there wasn't any "chat" available in the games themselves. So we would use ICQ to play games like chess online and be able to chat with our opponents. It was pretty basic, but it got the job done.

AOL bought ICQ at some point, and it hasn't been as popular as it once was. Yahoo IM pretty much beat them in terms of popularity, because they had all these cool emoticons and other fun features. But ICQ is still a great program, and it's still around after all these years. It's kind of like an old friend that you don't talk to as much as you used to, but you still have a lot of good memories with.

One thing I like about ICQ is that it's really simple to use. You just download the program, create an account, and you're good to go. There aren't a lot of bells and whistles, but that's kind of the point. It's just a straightforward chat program that does what it's supposed to do. You can send messages, share files, and even make voice and video calls if you want to.

Another thing I appreciate about ICQ is that it's available on pretty much every platform. You can use it on your computer, your phone, your tablet, whatever. And it's all synced up, so you can pick up your conversations wherever you left off. That's really convenient, especially if you're someone who's always on the go.

Overall, I think ICQ is a great program that's stood the test of time. It might not be as flashy as some of the newer chat apps out there, but it's reliable and easy to use. If you're looking for a simple way to stay in touch with your friends and family online, ICQ is definitely worth checking out.

Read full review of ICQ
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ 10: A Virus or Cyber Attack on My Computer - A Frustrating Experience

I've been using ICQ for a long time now, since it first started. But lately, I've been having some serious issues with ICQ 10. It's like a virus or a cyber attack on my computer. I used to use version 8.4, but all the older versions stopped working when these guys took over. And now, ICQ 10 keeps installing itself on my machine without my permission or even asking me. It's really frustrating.

What's worse is that it installs itself while I'm still using version 8.4. And if I have the installer for version 8.4 in any of the normal places, like the Downloads folder, ICQ 10 will erase it. So now, I have to keep the installer in a totally unrelated folder on a jump drive just to keep it safe.

Honestly, I feel like my system is compromised at this point. I'm going to talk to a tech-savvy friend of mine to see if she knows how to get rid of this bull$#*!. It's just not worth the hassle anymore.

Read full review of ICQ
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

ICQ ICQ Account Activation Woes: A Disappointing Experience

I just made a new ICQ account and boy, was it a hassle! I only used a valid email to activate the account, but since then, I haven't been able to access it or use the ICQ messenger. I even changed my password, but it still wouldn't let me log in. What's up with that?

I have a few questions for ICQ. First of all, why should I have to get a new password for a new account? That doesn't make any sense to me. Secondly, are they being deceitful by not telling users that they need a working cell phone to receive a code? I mean, come on, ICQ, give us a heads up! Thirdly, do they really require a cell phone to activate a new account? And lastly, why doesn't my new password work?

I've sent multiple complaint tickets to ICQ about my junk account that doesn't work, but so far, no one has been able to help me. If anyone from the ICQ team is reading this, I want your name and email address so I can get some real answers.

On a side note, I found some interesting information about ICQ on Wikipedia. Apparently, using ICQ may cause security problems because it was purchased by a Russian investment company. This means that the Russian secret service may be using ICQ to spy on people. Yikes! And to top it off, ICQ is often used for spam and unwanted advertisements. Not cool, ICQ, not cool.

Overall, I'm pretty disappointed with ICQ. I just wanted to make a new account and use the messenger, but it's been nothing but trouble. Hopefully, someone from ICQ will see this review and help me out.

Read full review of ICQ
Hide full review

ICQ Complaints 3

ComplaintsBoard
J
1:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ICQ ICQ Review: Reliable Chat App with Annoying Ads and Unhelpful Owners

icq.com got bought by some company in Russia. They don't speak English and they don't care about user problems. It's pretty dumb if you ask me.

But let me tell you, ICQ is still a pretty cool way to chat with your friends. You can send messages, make calls, and even video chat. It's been around for a long time, so you know it's reliable.

The interface is easy to use, and you can customize it to your liking. You can change the colors, fonts, and even add your own background. It's a great way to express yourself and make your chat experience more personal.

One thing I don't like about ICQ is the ads. They can be pretty annoying, but I guess that's how they make their money. It would be nice if they could tone it down a bit though.

Overall, I think ICQ is a good choice if you're looking for a simple and reliable chat app. Just don't expect any help from the Russian company that owns it.

Read full review of ICQ
Hide full review
ComplaintsBoard
C
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ICQ ICQ.com: A Disappointing Update - Bring Back the Old Version!

icq.com used to be the bomb! But now, it's like they're trying too hard to be something they're not. I mean, come on, why fix something that ain't broke? The older version was so much better, and everyone loved it. But now, it's just ridiculous.

I don't know what they were thinking when they made these changes. It's like they're trying to keep you going, hoping you'll eventually get used to it. But let's be real, we're not going to. It's just not the same.

I miss the simplicity of the old ICQ. It was easy to use and navigate. Now, it's all over the place. And don't even get me started on the new features. They're just unnecessary and confusing.

I really hope they listen to their users and bring back the old ICQ. Otherwise, they're going to lose a lot of loyal users. It's a shame, really. ICQ used to be the go-to messaging app, but now, it's just another one in the sea of many.

Come on, ICQ, do the right thing and bring back the old version. Don't lose what made you great in the first place.

Read full review of ICQ
Hide full review
ComplaintsBoard
G
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ICQ ICQ: A Blast from the Past, but Has It Lost Its Way?

ICQ used to be the bomb back in the day. I remember using the early versions like 98a/b and it was the best way to find new friends online. You could search for people by their gender, age, country, city, or town. It was so easy to connect with people from all over the world and make new friends.

But now, it seems like ICQ has lost its way. The newer versions just don't have the same features that made the early versions so great. It's like the new owners just don't understand what made ICQ so special in the first place.

I miss the old days when you could just hop on ICQ and start chatting with people from all over the world. It was so easy to find people who shared your interests and make new friends. But now, it's just not the same.

I wish ICQ would go back to its roots and bring back the features that made it so great in the first place. Maybe then, it could regain its status as the best way to make new friends online. But for now, I'll just have to settle for other social media platforms that don't have the same charm as the early versions of ICQ.

Read full review of ICQ
Hide full review

Is ICQ Legit?

ICQ earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds ICQ to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, ICQ is known for their high standards and safety. If you're thinking about dealing with ICQ, it's wise to check how they handle complaints.

ICQ has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of ICQ's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Icq.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Icq.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for ICQ have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up ICQ and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About ICQ

Screenshot ICQ
ICQ is a popular instant messaging platform that has been around since the late 1990s. It was one of the first messaging services to gain widespread popularity and has since become a household name in the world of online communication. The platform was created by Israeli company Mirabilis, which was later acquired by AOL in 1998.

ICQ allows users to send text messages, voice messages, and files to other users who are also on the platform. It also offers features such as group chats, video calls, and the ability to send stickers and emojis. The platform is available on desktop and mobile devices, making it accessible to users on the go.

One of the unique features of ICQ is its user ID system. Each user is assigned a unique number, which is used to identify them on the platform. This means that users do not need to share their phone number or email address to connect with others on the platform, providing an added layer of privacy and security.

ICQ has undergone several updates and redesigns over the years, but it has remained a popular choice for those looking for a reliable and easy-to-use messaging platform. Its user-friendly interface and range of features make it a great option for both personal and professional communication.

Overall, ICQ is a well-established and trusted messaging platform that has stood the test of time. Its continued popularity is a testament to its reliability, security, and user-friendly design.
How to file a complaint about ICQ?

Here is a guide on how to file a complaint against ICQ on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with ICQ in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ICQ. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against ICQ on ComplaintsBoard.com.

Overview of ICQ complaint handling

ICQ reviews first appeared on Complaints Board on Jun 19, 2023. The latest review ICQ Review: Frustrating Interface & Confusing Sign-Up Process was posted on Jun 23, 2023. ICQ has an average consumer rating of 1 stars from 13 reviews. ICQ has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.4
9 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ICQ Contacts

  2. ICQ emails
  3. ICQ social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  5. View all ICQ contacts
ICQ Category
ICQ is ranked 5 among 82 companies in the Online Communities category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.