ID True
Reviews and Complaints

I used IDTRUE to look up one felony. I paid $9.95 for the lookup and then I received a billing for the next month which I paid. The next month I received another bill. I called IDTRUE AND THEY CANCELLED THAT CHARGE ONLY. Now I received a charge on mu Discover Card for the other $38.95. Please issue a credit for that charge of $38.95. thank you for your help.

Elzie E Docter Jr.

I got this thing out of curiosity and it worked great at the first, until at some point it said I was disabled from my account for "fraud" for nothing. This happened a few days ago and I am still locked out! I have tried calling customer service but no one answers or if someone does answer after trying for an hour, then say nothing of value because they don't know what to say. Do not waste your time

On June 19th I was trying to find a person on ID TRUE . I found all the wrong information . I called right away to ID true customer service to cancel my credit card payment which was $9.95. The customer care specialist apologized to provide the wrong information on website and said your money is refunded and no more charges on credit card and he gave me the confirmation number 350241. Unfortunately he did not do his job the charge of $9.95 from June 6 is on credit card on the top of that ID True charged me on July 6th $38.95 . which does not make any sense . Please refund my money $9.95 +$38.95= $48.90 as soon as possible. These charges are unauthorized
issue me the refund . I know only phone number and website.
Phone [protected] and website www.idtrue.com.

Contacted via phone 5 minutes after signing up online. Cancelled the account. Was told that if not for the call then automatic credit card deduction every month. This is not obviously noted on the site. They refused to refund the original charge of $9.95 stating it was a "SETUP FEE" which is not noted on the site.
i explained that it would be good business practice to refund the charge as good customer service. Rep refused.
I said i would block the charge on my credit card anyway. Why risk negative reviews? Rep didn't care. Said I would be charged anyway. Could care less.
This site is a scam.
This site does not work.
I am a landlord and work with several background check sites. This one is one to avoid.
ID True is nothing but FALSE and a scam.

The other reviewers are right. This company not only refuses to deliver reports but they NEVER remove your information. They are a sleazy scam just like the other people search engines. They have duplicate profiles of everyone on their site. Their "opt-out" feature does nothing. Your idtrue "profile" will still appear in google searches and on idtrue's site as well. Calling them is a waste of time, they pretend supervisors don't exist there and play dumb. There IS something you can do about it and you don't need to hire a lawyer. You HAVE to contact your state's attorney general or governor's office which will have a consumer complaint division. There you just have to type in the complaint and the state will investigate. You also NEED to submit a complaint through the FTC at https://www.ftccomplaintassistant.gov/#&panel1-1.
The FTC and state governments will file a lawsuit against those idiots when enough complaints are received by their offices. They did it with directv among others and it was only because enough people spoke up. Idtrue doesn't care that stalking victims requests to opt out are ignored!

Run away from http://www.idtrue.com. I have registered on the site and agreed to pay the membership, but they were too impudent. They started to charge my account several per month and these sums weren’t for the membership. I have no idea why they have stolen money, but it was impossible to stop it. I cancelled my card and only after that this disorder stopped.

Don’t deal with the company www.idtrue.com. I gave my card number to these people, but they charged me and haven’t sent any information, which I asked to. I only checked account and noticed two bogus charges, after that I tried to get refund, but it was useless. I blocked my card and need this sum back, but you need to be more careful.

This company is a total fraud. They are a new online personal data mining site that collects data on you, true or not, and posts it on the web promising people they will sell the "dirt" on anyone. There is no opt-out and they often have aliases listed that are not even the same gender as the person. They have an 800 number but that is ONLY for sales who will admit they cannot even get responses from [protected]@idtrue.com or (their legal) [protected]@idtrue.com They are cowards who steal money and will tell you to read their terms of service they DO NOT GIVE REFUNDS even if they charge you for not cancelling a trial. They are completely private under GODADDY (WRITE TO [protected]@GODADDY.COM TO COMPLAIN) and they are bottom feeders. STAY CLEAR OF THEM, DO NOT GIVE THEM A PENNY AND DO FILE A COMPLAINT AGAINST THEM--they do not have the right to sell our identities with false information attached to them. YOU CAN COMPLAIN HERE TO THE FTC, IT TAKES 5 MINUTES MAX: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc These rogue companies HAVE TO BE TAKEN DOWN.

Don’t try it. I used the website www.idtrue.com in order to get more information about one person. But they told me to confirm the card and I did without any thought. After that they took money from me and that’s was all. They didn’t provide any info. The company is dishonest and they steal money from their users. So, people beware and don’t give them your card info and number.

Scam, scam, scam. I ordered report from www.idtrue.com, but they took money and provided total crap. This report was really useless, as well as the grammar and language was really poor. I wasn’t happy about it, but these jerks decided to fool me again. They started to steal money from my account. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.