Imperial Car Computer Exchange / Imperial Auto Services review: Wrong pcm will not refund fully

We had purchased a PCM in July 2023. When it arrived two weeks later I opened the package and it was spray painted with black heat paint and had dents in it. After visualizing the component I had it checked and found out that it was the wrong program for my year vehicle. According to their policy they charge for programming fees or return fees. But the problem is that they sent me the wrong product. Nowhere near policies do they make corrections for that. I did have it returned in the same condition it was shipped within the 5-day period expecting a full refund. I am still continuously fighting for that. I have received only half of a payment returned their PCM that they programmed wrong and they still come out ahead. Basically they're stealing from their customers. They refuse to give names and numbers to those to help you to get this straightened out. The lady reception is absolutely refuses to help. There's one guy that answers the phone also he refuses to help. They forward me to their billing department and I'm finding out those same two people are dealing with the billing department. So the chances of me getting my full refund are slim to none. I still have no proper PCM had to order somewhere else. They keep over $250 of my money because of their mistake. The PCM was $513 and some change. This is not a good way to conduct business. I would suggest not dealing with them at all get your PCMs from a junkyard or a dealer Don't trust these people.