IncrediMail
Reviews and Complaints

I struggled getting yahoo's leftovers off my computer but there was an actual site I went to and it worked. Incredmail is now on there and they've seemed to have blocked anyway of deleting them. What do they gain by doing this crap? It's not like I would re-load their program because I'm stuck with them. It should be mandatory that these sites be red flagged to warn others that they don't play fair. I feel Incredimail is desperate to promote their program and have to use these tactics so people will use them. The Smiley Center deletes professionally with no leftovers.
So, how does one delete the leftovers of Incredimail? I have a nice google page done up and Incredimail seems to think there better. Not!

RicRho

I WANT TO GET INCREDIMAIL OFF OF MY NEW COMPUTER! I KNOW THERE IS NOTHING WRONG WITH MY COMPUTER!

THANK YOU
VONDA MITCHELL

I need explicit instructions of how to get incredimail off of my new computer altogether!
I have e-mailed you guys several times and have had absolutely no response!

Vonda Mitchell

We at IncrediMail understand your frustrations and would like to try and help. We also encourage you to share any feedback with us at this link (http://www.incredimail.com/english/contactForm.asp?deptSelect=1 )

IncrediMail is unable to provide technical support over the phone. We invite you to visit our extensive self-service area (http://www.incredimail.com/english/help/faq.asp?lang_id=9). You may also send an email to our customer services department at Support@incredimail.com. Requests are usually responded to within 24 hours.

Thank you for considering IncrediMail™. And please visit us at www.incredimail.com to learn more.

The IncrediMail Media Team

I want this off of my computer...How do I do it?
Carole

Notifier butler Bob is operating jerky and fast.

0 Votes

Hello, I am expecting answers for jobs and my Incredimail does not work, I cannot ether receive or send mails. I am with Windows Vista and Incredimail 2.0, the last version. How can I be sure that you will see this comment since since there is no customer service email address of yours to send the message to, nor any phone numbers. My mail address is carl65@bellsouth.net and it's out of order.

Hello, I am expecting answers for jobs and my Incredimail does not work, I cannot ether receive or send mails. I am with Windows Vista and Incredimail 2.0, the last version. How can I be sure that you will see this comment since since there is no customer service email address of yours to send the message to, nor any phone numbers. My mail address is francine.heath@cgocable.ca and it's out of order.

Not able to send or receive e-mails

again why can i not receive and send e-mails it says Critical error # 28 - > EXP dATE EMPTY what does that mean

please advise

i sent out two emails for information and got nothing harold townsend eyeatthelake@yahoo.com

Incredimail fraudulently billed my card for a renewal and was not authorized to do so. Beware people!

Everything is screwed up. I just want unsubscribed, please

It is screwing my computer up

Yes, I am currently disputing an unauthorized charge to my credit card. How long can they stay in business doing this? Word needs to get out.

I reported a problem with IncrediMail an d they did a remote takeover of computer---I ended up loosing 35 years of saved work, documents, all stuff I had on WordPad that they never had to enter to begin with. The fix did not work, they had to do it again, they charged me $100.00--still didn't work I went through AVG as they had eliminated my security system, and they fixed everything. I am asking for my money back, though nothing can replace all the stuff they eliminated from my computer--not to mention there were things they had added that were never asked for and were a problem for the computer.

An amount of $19.95 was charged to my Visa Credit Card on 4/15/16. I Do not use Incredimail, nor has it ever been my telephone agent. The G2s-Incredimail=[protected] suggests that this billing is for a phone call to Canada, for which Time Warner Cable is my server.

I do not intend to pay for this bill. And would like it removed from my account.

I am trying to get hold of Incredimail billing dept. They are using the wrong credit card. It has been changed...If they don't use the right number I fear I will lose my program.

I would say you should have told the bank it was a fraudulent and unauthorized charge. That is the only way to get that fee reversed, and the only way it sounds like you'd get reimbursed for the charge at all.

I was using the free incredimail just fine, then decided to upgrade to Premium to get rid of advertisements. Now there is no stationary and no E cards which is one of the reasons I paid for a version
I AM SO UPSET AND NO ONE IS ANSWERING MY EMAILS
i have written so many times I can't count
Jacki

I guess I just want to say that I had an uneasy feeling about the way Incredimail does business. It was fun to use the features for awhile but I don't think the people I email are too enthusiastic about them. There are a lot of extras I suspect but I don't have time or energy to delve into them. I must learn to use my camera, camcorder, ipod, scanner, sewing machine, cell phone and cell phone. There just isn't enough time to do them all justice. I do LOVE the little pup with the ringed-eye. He makes me smile.

Now that I do have a contact URL, I will give the software a little more time to win me over. In any case, I do not want to pay for a renewal at any time.

I DO WANT TO GO ON RECORD AS SAYING THAT I DID NOT GET ANYTHING FREE!

I noticed on my Visa account that over 50.00
had been charged to my Visa account.
This is a mystery to me I have never ordered
anything from incredimail even thoough I enjoy
very much my free incredimail service.
Could you please look into this for me. Again
this should not be a charge to my VIsa account
Also I do not recall giving my visas # to anyone
on line. Thankyou Mrs. Donna Bray
16 Hampton Court,
St. George, Ont
N0E 1N0 .

IncrediMail
Report4 HaNechoshet Street

Tel Aviv 69710

Phone: [protected]

Industry : Business Software & ServicesEmployees : 148Exchange : NASDAQ

Hard to find a phone number because Incredimail is located in Israel.

We at IncrediMail understand your frustrations and would like to try and help.

IncrediMail XE™ is 100% free. If you are ever asked to “pay to download IncrediMail XE™”, please alert customer support at this link (http://www.incredimail.com/english/contactForm.asp?deptSelect=1). We do offer a premium version called IncrediMail Premium available for purchase. The premium version offers additional features and services, but by no means are you required to upgrade to this version.

If you signed up for auto renewal, your subscription will automatically renew each year. If for any reason you would like to discontinue use, simply email us at Support@incredimail.com.

Thank you for considering IncrediMail™. And please visit us at www.incredimail.com to learn more.

The IncrediMail Media Team

They keep retriving my e-mails and transferring them to their website and I did not sign anything or agreed to anything and I am very upset about this. please do something about it. It is been very disturbing as I do not want their service, as I have one already. Something should be done immediately.

aneita@hughes.net Please help me solve this situation as soon as possible.

I have Incredible mail on my desk top which I do not want, please uninstall and put Yahoo back on my desk top.

Incredible mail does not work. I'm not able to speak with any one. They do not provide any support. I woul like to get my money back. They work only fix information via internet.

Have tried to take incredible mail off the computer. Only want yahoo. Please inform how this can be done.
thanks

I have not be able to log on to my incredible mail site, so I can read or send my mail . Please help. Thank You

Everytime I receive email I have to sign in with my ID & password.

when i am sending a email and hit the @key i get ".if i want the @ ihave to hit the "key. this happens
with key 2. when i hit key 3 i g et a pound sign not #. i am using windows 7. could this be the cause.
thank you

I liked your program until today. All of my emails are frozen. I cannot delete them or move them to file folder. My work has stopped completely. Please help. Bk

I, too, liked this program until today. My emails are frozen. I cannot delete or move them to a file. Everyting stopped dead. Please help. Bk

I do not want incredible mail

Please help me get rid of incredimail there is no contact for them please please please help.

IncrediMail: MY E-mail Address: kydsmoma19@aol.com
My AOL ACCOUNT DOES NOT COME ON, I have to find it now and click on it to go back to what I once had, BUT when I delete the E-mails on my AOL Account, it shows that they are deleted, BUT when I close the AOL Account and shut off my computer, I restart with Enternet Explorer and YOUR PRODUCT, IncrediMail pops right back up again and when I go to my MAIL, it goes back to your product, NOT MY AOL Account...I WANT MY AOL BACK AGAIN, through my ENTERNET EXPLORER...PLEASE, GET THIS OFF OF MY COMPUTER AND RE-IMBURSE MY CREDIT CARD. I AM AT A LOSS and I'M AT MY WITS END.
Get this damn product off of my computer and my credit card. I am very leary of your business not having a telephone number to call, FOR customer complaints. This is NOT the way to do business in the 21st Century. I have E-mailed you and I was told that my Credit Card would be adjusted and it hasn't been. I was also told the you would REMOVED YOUR PRODUCT OFF OF MY COMPUTER. You have not done that. This was ALL TOLD ME IN A RETURN E-MAIL 6 DAYS AGO. NOW, what do I need to do to get you to rid my computer of this lousy product? My E-mails are ALL SCREWED UP and I CANNOT DELETE THEM. WHAT ELSE DO I NEED TO DO? PLEASE HELP ME!
HOW CAN I DELETE THIS LOUSY PRODUCT FROM MY COMPUTER...I NEED TO KNOW. MY COMPUTER IS ONLY 4 MOS. OLD AND YOUR PRODUCT HAS TOTALLY MESSED UP MY WEBSITES. I HAVE HAD IT! You better let me know something real soon, because I'm starting to think that this is ALL A BIG SCAM OF WHICH I WILL REPORT ! I DO NOT BELIEVE THAT I AM RECEIVING ALL OF MY E-MAILS, MY HUSBAND ISN'T RECEIVING THE E-MAILS THAT I SEND TO HIM, AND I CANNOT DELETE THE ONES THAT I AM RECEIVING WHEN I CHOOSE TO DELETE THEM. SOOOOO RE-IMBURSE MY CREDIT CARD AND DELETE YOUR LOUSY MERCHANDISE...THIS IS MY SECOND E-MAIL TO YOUR COMPANY CONCERNING YOUR PRODUCT. NOW WHAT? DO SOMETHING!
My IncrdiBackup ----------- Code is: IM_BACKUP - [protected]-[protected]
My IncrediMail Plus --------- Code is: IM_PLUS - [protected]-[protected] = COST TO ME: $25.95 (Charged to my Credit Card)
My Gold Gallery (1Year) -- Code is: IM_GOLD - [protected]-[protected] = COST TO ME: $19.95 (Charged to my Credit Card)
My Emoticon SuperPack --- Code is: IM_SUPERPACK - [protected]-[protected] = COST TO ME: $9.95 (Charged to my Credit Card)
$55.85 TOTAL CHARGED TO MY CREDIT CARD
RE-IMBURSE MY CREDIT CARD $55.85...AND...GET THIS PRODUCT OFF OF MY COMPUTER!
IT NEEDS TO BE DELETED SOME WAY OR OTHER. LET ME KNOW HOW!
MY REGRETS,
EVA L. MCATEE
kydsmoma19@a0l.com

Am not receiving my e-mails hoe can I correct this am connected to broadband

I am not receiving e-mails how can I correct this problem nolaharrison@clear.net.nz

cancel the order please!

i cannot send or receive email and i would like to cancel my order.kirlandpaklady@aol.com

I downloaded Incredimail into my PC and to my disappointment it does not work! Wonderful emoticons but the whole set up is a bleeding SCAM! Keep away from Incredimail!

I am able to send e-mails but unable to receive any e-mails. Please
help me to fix this problem

Click on the left end of the toolbar and then delete it.
Or go to control panel click on add/delete then find item, high light it then delete.

To whom it may concern:
I have tried to download letters, I was able to get some, not too many. But, my major complaint is when I send an email to a friend, Like the cabin in the snow on dark blue paper. I used yellow for the message. I rec'd an email back from my friend, asking me not to use yellow because she could not see the writing on WHITE paper, she did not receive what I assumed I had sent. Navy paper and dark yellow paper. Can you please tell me why that happens, or if that is how they receive it what is the point of having colored paper? Please get back to me, I really love incredimail and would like to continue using it. Thank you
Helen Desjardins

What got me upset was the fact that I felt assured that the PayPal logo was a fairly safe assurance that these people had a product that was safe to purchase... I downloaded their free software, and was somewhat amused at the options. So I paid the $ 19.95 for there Incredimail Premium...

From prior experience when purhasing "virtual programs" off the net, you usually get a registration code within a reasonable period of time. Since the monies were taken out of my checking account and transferred to Incredimail, I assumed I would be getting an email which would allow me to be free of the advertisements that accompanied my emails... After 5 days, and no response and 6 emails later asking where is my code ...not a single reply came forward other then 1 email apologizing for the delay and assuring me that if I sign up for the Premium program it would benefit me in my business ventures... That of course is what I already had paid for 5 days earlier...

I filed a dispute with PayPal, and they were kind enough to refund my monies in 24 hours after they Googled "Problems with Incredimail" Shocking, what these people do to unsuspecting customers... Its somewhat of a tragedy as the product is probably good, but the service is atrocious, and the support is non existant.. Its a rip off, and PayPal I hope has indicated that they will no longer allow there logo to be used on Incredimails websites...

We at IncrediMail understand your frustrations and would like to try and help.

IncrediMail XE™ is 100% free. If you are ever asked to “pay to download IncrediMail XE™”, please alert customer support at this link (http://www.incredimail.com/english/contactForm.asp?deptSelect=1). We do offer a premium version called IncrediMail Premium available for purchase. The premium version offers additional features and services, but by no means are you required to upgrade to this version.

If you signed up for auto renewal, your subscription will automatically renew each year. If for any reason you would like to discontinue use, simply email us at Support@incredimail.com.

Thank you for considering IncrediMail™. And please visit us at www.incredimail.com to learn more.

The IncrediMail Media Team

I think there is something wrong with Incredimail service.I use it for years.It was very great to have IM.This year I bought on 25 th October 2009 JFP with credit card.The money have been drawa from my account, but no wya to get the code of activation.What is going on, I have no idea.Wesley

I am having so much trouble with incredimail i have written to them about receiving hundreds of emails every day which are all ole e mails i have deleted and still they keep repeating them again and again i am disabled and find it so frustrating having to spend ages waiting for them to download and then deleting them this week it has happened every day two hundred and forty odd emails each time i have had no answer from them is there anything i can do to get it sorted.

I've been using Incredimail for my email carrier and I paid $49.95 for a Lifetime membership to their letters and emotions etc. I couldn't Download the letters that I wanted (stationary). So I contacted their Support. They in turn offered a suggestion that didn't work, so then they Had me click on this link that would download some information for them to Help me. It put something on my desktop and then I attached it to an email To their support. When I got done, out of curiosity I opened up this Desktop icon and found all my files and everything else that is on my Computer in it. I question the necessity for them to have all that? Can you offer any advice. Thanks, Phyllis Campbell.

please take this off my computer. I don't know how I really got this on but it has to come off . I can't get anything to work.

this is mark jorgensen, i want to canseal my system from u. please take it off my computor thank u.

I am almost 83 years old ( may 15, 1926) Since I sign in for Incredimail my computer got crazy ! I used to start by entering in Verizon, read some mail and then swich to MSN and got in my mail easly. Now I cannot get in MSN mail ...I can only start with your dammed IncrediMail ! It is always there, in front of my eyes like a nighmare ! I lost my MSN list of contact...where I belong to a group of 960 members ! I have heart problem and had a 3 bypass
surgery in 2005, I also have a fractured knee and I rarely go out . My only passtime and joy is to comunicate with my group but you robbed me of the last passtime left to me, I lost all the electronic address of my friends !
Please, have a conscience, remove me from IncrediMail, let me go back to my life like it was before...I beg you !
Magda Ascibahian

I was offered fre incredimail. Started downlaod; however it stopped ast a certain point & said your server Yahoo is not recognized plus are you sure you are connected to the internet. I am so fed up & disappointed as it looks so neat. Now I need simple instructionson how to get the Icon for Incredimail off desktop. The sooner the better, since trying to install it more than a few times everything else is slower on my computer. I do not understand much about computers. Could Incredimail delete this for me. I am ill & do not understand instructions. HELP SOON PLEASE

get this off my computer, I dont want it, take it off, CANCEL.

gosh that's hard to believe as i have incredimail and it works great. i never had a problem with it -sorry your having this problem

please cancel it

Incredimail started to download unexpectedly and now I cannot stop it and I cannot uninstall it.

I first go into the task manager and stop the 3 processes that reference incredimail and a 4 called cabarc.exe

once I have stopped these process then I can go into my program folder and delete the incredimail folder. Once I do all of this I can then go into the add remove section of the windows control panel and remove the program. If I do not take these steps first when I try to remove the program it gives me an error message.

I have searched through my registry and i cannot find any reference to incredimail but about once every two or three days the program will suddenly start to install itself again, but it never finishes installing it just sits there about 30% complete and never changes.

This first happened about 3 months ago and since then my Outlook email doesn't work. I have called and talked to my email server customer support and they have verified that all my settings are correct but something somewhere is stopping my email from working and the only thing is that it all started the first time incredimail started to download.

I would like to cancel this incredimail and get it off my desktop. I am not having much success in contacting them and don't know what to do.I can't get into my e-mail. I would like to get this resolved as soon as possible. Thank you.

Shelly Israel

How do you get in touch with incredimail to report problems? I have tried unsuccessfully for weeks. Anybody... can you give me some help?

A charge of £27.95 has been taken from my MBNA credit card account without any service or purchase being made.I therefore want this payment refunded immediately.I am disappointed in this companies activates.

I'm using Increditmail for quite some years, no complaints so far.
But now I've been charges with € 18.30 on the 9th of april on my Visacard.
I didn't ask for anything, I have not been asked anything,
I didn't recieve anything from G2S * Incredimail smilebox.com
I don't know what it is. Why am I being charged?
I want a refund of this payment.

i WANT To DELETE...REPEAT DELETE INCREDMAIL URGENTY

what has happened to your 8 ball pool . i love it, where is IT

At IncrediMail, we are committed to the improvement of the IncrediMail application as well as the satisfaction of our users. We value your feedback and will take it into account as our services evolve.

IncrediMail is unable to provide technical support over the phone. We invite you to visit our extensive self-service area (http://www.incredimail.com/english/help/faq.asp?lang_id=9). You may also send an email to our customer services department at Support@incredimail.com. If you are unable to send and receive email, we have created this online form (http://www.incredimail.com/english/contactForm.asp?deptSelect=1). Requests are usually responded to within 24 hours.

Thank you for considering IncrediMail™. And please visit us at www.incredimail.com to learn more.

The IncrediMail Media Team

I presume you removed Incredimail at your control panel's add/remove location. That's just the beginning! Go to My Computer and check your disk space on C drive. You should have AT LEAST 15% free space or your computer won't defrag. Go to hidden files on your control panel. Delete all "uninstall" files. That will clean up a lot of space on your C drive. You're just beginning. Incredimail leaves logos and files all over the place on your computer! Delete anything that starts with incredim. (yadda yadda) Delete all those orange logos, as many as you can find. Try your My Computer search function where the little dog comes out and type in "incredim", then delete anything it finds. Don't forget to look in "games" and delete the incredimail games. You're in for quite a siege. Good luck.
Betsy S.