Indus Travels
Reviews and Complaints

I have just finished my third tour with Indus and I am excited to take many more! This tour was Safaris in Kenya, a helicopter flight over Victoria Falls, and a pleasant end of tour stay in Cape Town South Africa. The trip was hugely enjoyable, the experiences priceless, and value for the money unbelievable! Thank you Indus Travels!

Just returned from trip to Ecuador (Galagops Islands) and Peru...despite having 10 flights service great and only one delay...hotels excellent, meals excellent which were included, tour guides were great..spoke perfect English easy to understand and so very Knowledgeable..so enjoyed all..Peru and Ecuador so beautiful..would have loved to spend more time on Isobel Island..

I booked a trip with Indus travels for Spain date April/2020 It was postponed and rescheduled for April/2021 That trip was cancelled and no refunds as per their terms and conditions. I contacted *** and they helped me go through the Proper Way to get my full refund My nightmare with Indus Travels is over. Hope this information helps you get your full refund no matter how long it has been.

Indus travel trip to India (Majestic India) in the fall of 2019 was very enjoyable. Some communications with the office could be at times slow, but trip was great. A very good value for the money. The tour operators *** were wonderful. Staff was amazing and so friendly. Hotels were outstanding. Tours and day trips were well organized and I got to see so much more than I thought i would. Would highly recommend.

Travel arrangements and accommodations were 5/5. We were centrally located; close to shopping; everything ran smoothly and nothing but praises for Indus Travel. All questions were answered quickly by friendly staff. We have traveled over 40 countries and our last trip (Feb. 2020)was the first time booking with Indus. We will not hesitate to book with them again. We are already recommending Indus Travel to all our friends and family.

We took a tour with Indus Travels to South Africa. It was the group of 6, we came back on Nov.23,2021 . The trip was planned for 2020 and due to pandemia postponed . My husband was worry but everything was superb. The transportation was a comfortable van, the hotels couldn't be better. The guides and drivers were knowledgeable, professional and helpful, and our safety was always a priority. Definitely we would recommend the Indus Travels .

We just returned from Indus' Taste of Portugal tour. We had a fantastic trip and everything went as planned. Our tour guide Sophia from the local travel agency in Portugal (Lusanova, contracted by Indus) was one of the best guides we have ever had. We had 5 fantastic days of touring and free time in 8 cities. The hotels and included breakfasts in 3 cities were top notch. The sites we were taken to were of on all travel sights top lists of places to visit. The transport to and from the airport were problem free. This was the perfect tour for us and I can't recommend Indus enough. This is our 3rd Indus tour and we are anxious to book a 4th Indus tour, once this pandemic clears and trvel is again safe. Thank you Indus for giving us so much travel joy!

We booked a trip for April and due to Covid-19, we moved it to Sept. 2020 and now we have decided to move it to April . Indus has discontinued our original tour and offered a similar tour. We have a balance outstanding as our original tour was more expensive than the new tour. However, after 10 days of requesting a change in date to 2021, no change has been made. The sales consultant says the same thing everyday, that the change will be made by end of day. This is not a complicated change. We have paid our full amount and the level of customer service thus far has been abysmal. In addition, I received an invoice to re-book our tour which was not what we requested at all and a charge of $175! We are not getting any straight answers to our questions about re-booking our tour and this has been extremely frustrating. After this experience, I would not book with Indus again. Their handling of the Covid situation has been terrible.

I am appalled at how Indus Travels is currently handling the situation for trips that have been booked and paid for months ago, but they have had to cancel due to the coronavirus. A group of four of us booked in early September to go to Ireland on April 13. Indus is refusing to provide a refund, or even a credit to use at our discretion for a future booking. Instead they are offering to switch us to a fall date, and honour the price we've already paid, or we can delay by a year and go next spring (our preferred time to visit Ireland) but we will have to pay $300 more to do so. And they will of course keep all of our money for this trip for that entire time. I have previously had very good experiences travelling with Indus, and have recommended them to many people, but their attitude towards this situation has left me feeling like they really don't care about their customers. In fact, they are offering full refunds for anyone who booked after March 1 - a time at which the world was already coming to grips with the COVID-19 pandemic, and travellers were beginning to understand that they should re-evaluate whether to go anywhere. But they will not offer the same courtesy to those of us who booked months ago when there was no indication the trip would need to be cancelled.

We and another couple booked a trip to India in October for May . We paid in full. Their website at that time said that we could get a full refund in the event of major itinerary changes. It also said they would not be booking our flights until 60 days before departure. We were so excited. Then the pandemic began. Travel was restricted and the Canadian government told all Canadians to stay or return home. No flights were booked. Indus tried to force a date change on us saying they were willing to offer us one date change anytime in the next 12 months which we didn't want. We wanted the date we booked and asked for a refund. They said they weren't cancelling the trip even though travel was not allowed and that we had to take an alternative date or nothing. We chose nothing. They didn't even offer to refund our flight money which they didn't even attempt to book. It would have been a welcome show of faith. No, they just changed their website regarding refunds and kept our money. It took us over a year to get our money back from our credit card company but we got it no thanks to Indus who fought the credit card refund too. So now they don't have any of our money for that trip and they have no prospect of our money in the future when we travel again. Beware of this company. They will say anything to get your money and do nothing to help you if they need to give it back.

On 2/6 I paid $898.00 USD for a 50% deposit on a tour of South Africa offered by Indus Travels. Unfortunately, too much time had elapsed for me to seek a credit card refund of that amount by the time the tour cancelled due to Covid and Indus would not refund my deposit. Indus did offer me a voucher good for one of their travel products until July 31 which I reluctantly accepted. I recently tried to book a current tour Indus was offering to Mexico for $999 PP for May 11 using my voucher. To make a long story short, after several telephone calls I was told by Indus that the Mexico tours (Colonial Treasures of Mexico) had been cancelled due to Covid until July this year despite what the Indus web site says. Here's where it really gets interesting: I was able to book the exact same tour by the same exact Mexican land tour company, ***, for the exact same date, May 11, through ***, a subsidary of ***. *** So now I am left with what is apparently a useless voucher from Indus Travels who made it such a point last year to express their sincere regret for my cancelled tour and earnestly pledged to give me full value for my loss in the future.

Unethical business practices. Paid $817 for hotel upgrade but Indus refused to reply to email request confirming hotel was upgraded. Hotel listed differed from the website promo. Our trip was Mar 9-Apr 7 but emergency arose; we asked to change outbound flight hoping we could use 10-15 days of the $6000 flight/hotels. Checked Indus terms & conditions allowing for changes (charge a $100 fee + applicable supplier change fees). Indus stated outbound flight not changeable & declared we were cancelling - no refund. Called airline who confirmed changes allowed with $300 fees but Indus had to request change on our behalf. Indus refused, despite sending evidence from airline. Second call to airline they agreed to change our flight since Indus was refusing. Changed entire trip due to Covid 19. On advice of Reservations desk, contacted hotel back-end to request possible credit for later stay. Indus learned of flight change, cancelled hotel & called to tell me I was cancelling my trip & airline should NOT have made flight changes. ***. ***. The internet is rife with horror stories about Indus Travel yet ComplaintsBoard.com gives an *** rating. Filed complaint with *** This is by NO MEANS whatsoever an *** service company & ComplaintsBoard.com ratings are now 100% suspect. Note: Indus has since changed their terms & conditions on website.

due to corona-19 we are not travel or high risk to Travel. According to CDC. GOV not recommended

We booked a trip to Ireland through Indus Travels in Richmond British Columbia. It was a large group tour offered through or city's ***. We paid a down payment of $1000 in August. We paid the balance of $4798 at the end of February . The terms and conditions of their website stated that we would get a refund if Indus Travels cancelled or changed the trip in any way. They cancelled the trip due to Covid-19 and refused to give a refund. They said we could get a voucher for a trip that we would have to use by the end of May (which due to Covid-19 we still will not be able to use). Right after our trip was cancelled, their website was offering 100% refunds to anyone booking a trip that was cancelled due to Covid-19. Due to the fact that no one knows if we will be able to use a voucher to travel anywhere by May we disputed the payment through our credit card company. They still will not offer a refund. They are now claiming that we declined the voucher (which we did not) and they won't give us a credit for another trip or our money back. *** The person at Indus Travels that was our point of contact when we booked the trip is now on *** leave. When I call I am told someone else is handling our tour, but that person will not call me back.

Re: Tour with Indus Travel for April 19 to May 9. Paid in full. I want a refund in full with no penalties for the tour that will now not take place. The company says this trip is not taking place and is suggesting it is postponed. Therefore this extrapolates to cancellation. They will not admit to the trip being cancelled and refuse any refunds as per their own "Terms & Conditions/Cancellation Policy" that were current at the time of sale. Indeed these Terms and Conditions were altered/changed during the last week of March . The original Terms said in capitals: "OUR LIABILITY IN SUCH A CASE IS LIMITED TO A RETURN TO YOU OF ANY AMOUNTS YOU HAVE PAID US. If we make major changes prior to your departure". A postponement is a major change, since it is a denial of travel on the date specified. Indus Travel is offering a transfer for a future trip with penalties and fees (WHICH THEY WILL NOT DISCLOSE). I have indicated to them on several occasions that I require a full refund without penalties and that substitutions of any kind are unacceptable. Any reference to Covid 19 & its effects have no baring here since the contract Terms & Conditions I agreed to, have not been met. Indeed Indus Travel should be covered for liability insurance of their own to include pandemics, *** Indus Travel should not rely on client credit cards & travel insurances to cover any losses initiated by them. Indus Travel must realize that cancellation or acceptance of any new dates/trips by the client would result in the client's personal credit cards/travel insurance not giving reimbursement of lost funds, since the client would then be the one breaching the contract if the client were to agree to any change. I would like ComplaintsBoard.com Vancouver to make contact with Indus Travel with a view to providing me with a full refund without penalties/fees, per the original contract. Indeed changing the contract would be considered *** and unethical. Looking forward to your earliest positive response.