TicketsatWork
Reviews and Complaints

I had a terrible experience with Tickets at Work. I made a reservation and throughout the booking process they quoted me one price. As soon as I submitted my payment information, however, they revealed a host of extra fees totaling hundreds of dollars. I immediately tried to cancel, but customer service gave me the run around for weeks, putting me on hold, disconnecting me, telling me they'd call me back but never calling, etc. I do not trust this site and will never use them again.

As someone who values great experiences, I must share my honest thoughts on TicketsatWork. After diving into various customer reviews, it's clear that the general sentiment leans towards dissatisfaction. Customers have expressed frustration with issues ranging from poor customer service to misleading information, leading to significant inconveniences. It's disheartening to see individuals encounter challenges with bookings, refunds, and overall service quality. While every business has its ups and downs, the consistent negative feedback raises concerns about the reliability of TicketsatWork. As a potential customer, it's crucial to approach transactions with caution and perhaps explore alternative options to ensure a smoother and more enjoyable experience.

I want to say I had an issues with my car rental appointment but Richard went out his way an help me with my situation. He went over and beyond with his customer service. Thank you so much for going beyond.

I saw a lower rate for a hotel I'd booked for December. I called ticketsatwork and they were able to rebook me at the lower rate, and they refunded my original credit card for the difference a couple days later.

Reallly impressed at how easy they made it and how knowledgeable the rep was.

I am extremely grateful for the time and attention Richard provided. He took time to listen and provide more help than I received from the ticketsatwork Customer Number. I have to be honest, I was never going to use ticketsatwork again, based on my last experience. Richard, changed my mind. He is awesome on so many levels. Thank you sir, for understanding my situation and giving me your condolences about my mother-n- laws death. You instantly lifted my spirits.

I posted my negative experience with TAW and how I've been contacting them for over 3 months to get a refund and have gotten NOWHERE! After posting here and on a few more sites, Richard S reached out to me directly to resolve the complaint. Richard was very apologetic, and agreed I should not have rec'd such bad customer svc or waited so long for a refund. On the phone, Richard processed my refund and sent me a confirmation via email. Afterwards a few days later he made sure to confirm I rec'd the $$! What awesome follow thru! I wish my whole experience could have been this way. Thanks Richard, I appreciate you and your 5 star svc!

I posted my negative experience with TAW and how I've been contacting them for over 3 months to get a refund and have gotten NOWHERE! After posting here and on a few more sites, Richard S reached out to me directly to resolve the complaint. Richard was very apologetic, and agreed I should not have rec'd such bad customer svc or waited so long for a refund. On the phone, Richard processed my refund and sent me a confirmation via email. Afterwards a few days later he made sure to confirm I rec'd the $$! What awesome follow thru! I wish my whole experience could have been this way. Thanks Richard, I appreciate you and your 5 star svc!

I can easily say this was the worst customer service experience I EVER had. I purchased tickets for a baseball game that we plan on going to during our family vacation in a week. We are meeting my fianc?s mother and sister during the vacation so we decided to all go to the game together. I needed 5 tickets total. In the section we wanted there was no quantity of 5 but there was a quantity of 2 and a quantity of 3 available in the same section and same row which we were ok with. I put both quantities of tickets in my cart and checked them both out at the same time so there was a total of 5 tickets in my purchase. I received the confirmation for my order and then received an email saying I received part of my tickets. I then called and explained I have an email saying I have my tickets but they haven't come through yet. I was advised that they will be coming to me and I should keep checking. Then later that evening I received an email saying that the quantity of 3 tickets I purchased were rejected due to high demand. I then had to call customer service again and explained what the email said. The representative advised this happens sometimes as it's a live site so sometimes someone else might of purchased the same tickets right before I did and it is first come first served. So I explained to the representative that the other 2 tickets are no good to me now because there were no other tickets in that section around that row available so I will need a refund for those tickets are you aren't fulfilling over half my order. He seemed to be understanding and advised we need to request the refund because they had already given my money to the third party they get the tickets from but because I haven't actually received the tickets in my email yet it should be fine and I should see the refund on my card in 5-7 business days. Under the impression, based on my conversation, that I was getting a full refund I told him I still need the 5 tickets because we still want to go to the game. I had picked a different section and asked if he can purchase them for me and he proceeded to do so. Never once explained that there was a good chance I wouldn't get my refund. The next day I received an email advising my refund request was denied. I called and the representative I spoke to this time did nothing but say tickets are final sale. I understand that this is the case, however I wouldn't be asking for a refund if their site didn't allow me to purchase 3 tickets that weren't available for purchase. I didn't just change my mind on the game or anything, I have 5 more tickets purchased for that game. I ended up asking to speak to a supervisor and that was a heated discussion because I felt they were doing NOTHING to try and help me whatsoever. The supervisor submitted the refund request again and I emailed in explaining my case as she advised me to do to only get another email the next day denying my refund AGAIN. I then called them again and explained my case to yet another person to get the same response with no help. I explained that clearly I'm getting no where and this was the worse company I ever dealt with. Since they had my money, wouldn't give me my money back and still hadn't even given me the tickets in question I had to advise the representative I didn't care who or what he had to do but I wasn't getting off the phone until I had those tickets in my email. They couldn't take my money, refuse to give it back and still not even provide the product I paid for. I was so sick of the run around. I finally received the email with the tickets after another phone call lasting over an hour.

Long story short I would NEVER EVER EVER recommend this company to anyone! I will be advising management at the company I work for as well that they should not promote this company to their employees. We pride ourselves on giving exceptional customer service and if management knew how bad this company was they would NEVER associate themselves with them or want to put their employees through situations like this. If I could give less than a 1 for rating I would.

ATTENTION! If you are trying to get a refund for anything that was purchased through TicketsatWork, do not bother attempting to request one from them! They will give you all sorts of run-arounds on what they need to do when you first ask, why the refund is taking so long when you call back in for an update, only in the end to tell you that you will NOT get a refund when you call again. Instead, go through your bank/card company, file a dispute with them and get your money back that way! You are guaranteed a greater chance of getting your money back with their support rather than TicketsatWork's alone! This happened to me not long ago. And my experience was very grueling and stressful from the get-go! I had to make a change on a purchase I had made months in advance. I realized the dates were incorrect. It would be later on that I learn that it was the fault of TicketsatWork for not booking the correct dates I requested and learning of others having similar experiences. I requested the change to be made and they made it at a substantial cost to me primarily due to their own fault and mistake they made from the very beginning. My card was charged the amount I was told over the phone. But the receipt for the change that I received along with the new itinerary showed a much lower amount (ALMOST HALF!) it cost to make the change. I thought I was fraudulently overcharged. I immediately called TicketsatWork back to see why my card was charged a different amount for the change but the receipt showed a lower amount. The customer service agent openly lied and said that I was charged the correct amount and the receipt was false. Not believing him, I requested a partial refund. He denied it immediately and threatened to cancel my itinerary and advised others would give me the same verbal warning should I continue to request it. I tried this same request with other customer service representatives keeping in mind what the first rep told me anyway and they all denied it without saying they'd cancel my itinerary. So, I decided to wait to until my itinerary was completed for me to make any additional efforts out of fear of it being cancelled since I do not take threats lightly. This time, however, instead of trying to request a refund through TicketsatWork, I went through my bank and filed a dispute stating I was falsely overcharged and requesting a partial refund. Within a matter of days of filing my dispute, I get a call from a TicketsatWork agent saying what I was charged was correct, the receipt was inaccurate and my dispute was bogus. She struggled to say the other half of what I did not see on the receipt was for "consolidator fees" that was never mentioned to me at the time I requested the change or properly stated on receipts I had received. I figured this was their intimidation tactic at play to cover their tracks in an attempt to make me cancel the dispute and get the money they were not entitled to back since my bank refunded me the entire amount I paid until an investigation was completed on their end. Sad part about this whole ordeal was I had to wait 90 days for a conclusion. Between those 90 days, there were efforts made by TicketsatWork to try and resolve it. But it would be on their terms and their ploy seemed illicit. They said they'd accept the loss of the partial amount I was disputing only if I would pay the amount that was owed to them in order to settle the dispute early. My bank advised me not to allow them to charge anything else until their investigation was done and recommended I tell them to communicate any sort of resolution with them. For obvious reasons, my bank was more trustworthy than TicketsatWork so I told the TicketsatWork representative all of that but she and her manager pathetically rejected that proposition and said they will only resolve it on their terms and said they will charge my card again without consent to settle the dispute (which legally they cannot do by the way). We came to an impasse and I was forced to wait out the entire 90 days to get a resolution. Out of precaution, I requested that my bank issue me a new card number and dispose of my old one to prevent any fraudulent charges since again, I do not take threats lightly. Towards the end of the 90 day wait period, the TicketsatWork agent I had been dealing with since opening the dispute tried one last time to have me resolve the dispute "once and for all" on their terms but I rejected. I got the resolution I wanted thanks to my bank and from there on, I vowed never to do business with TicketsatWork ever again It is truly disappointing and shocking to see the enormous lengths they went to try and minimize their role in everything that has happened, not own up or take accountability even in the slightest and intentionally slow down any attempt to get a resolution for the dispute quickly! When the dispute was settled, my bank sent me a statement that TicketsatWork provided in response to the dispute and it was full of lies, pity statements and a clear misunderstanding of what I was disputing. They ought to be ashamed of themselves! They are a horrible company to do any business with. I hope by reading what I had to unfortunately endure, you'll reconsider any current and future transactions with TicketsatWork!

I would never use ticket at works again for hotel. They messed up our reservations three during our vacation. We called to complain about it. They gave us a gift card that did not work. We try to book a room for one night. With the gift card, they put us on hold on a off for 8hrs. Supervisor was very rude hung up on us a number of times at the end of the day. No solutions, they did not care about their service. They gave us. It's a sad, sad shame. My company uses the service for its employees.

Thrifty Orlando didn't use my car rental reservation I booked 2 months prior. Paid it in full. Get to the car rental place and did not realize they charged me for a completely new reservation. Told to deal with tickets4work.com who did not provide a refund for something they charged me for that I did not get. This is thievery. I want my money 1 way or another... whether it's to jam up their customer care till I feel whole again. I will take 10x the amount in their time till I get what is right.

They literally stole my money! My flight got canceled an hour before I was suppose to leave, and I was going to miss my connecting flight I called ticketsatwork and they said I need to call the hotel to get my refund I called the hotel and they said I need to call ticketsatwork and ticketsatwork told me I can’t get a refund even though my flight was canceled and wasn’t going to make it to my destination. They said they will get a hold of me in 72 hours, no call or email. I called them back and waited over an hour again on the phone with them. They said they will try again to get my money back and will call me in the next 72 hours, I called them again and they submitted another claim and still haven’t heard back from them it’s insane! Do not use them they will steal your money, I think they are a fraud company.

I’m so upset and hopefully we get rid of this program at my corporation and go with a third party that’s respectful and doesn’t steal from employees who work hard. I purchased plane tickets at work to travel for a cruise I had July 17th through 21st. I put in the correct dates (no doubt about it) and hit submit. Unbeknownst to me, I was actually booking with another third party called trip planet. When I submitted the order it spit out a whole different departure date with a big NON REFUNDBALE attached to the confirmation and the WRONG ARRIVAL DATE of July 27th (not the 21st) with the same. I tried for days and days to get ahold of these people and they would never answer. On the day I was returning for vacation I tried to see if the airline would assist me in sealing the tickets as we were many miles away from home and they advised me due to them being a third party I would have to deal with them but they should give me a refund as the tickets would be unused. So this meant WHAT for me? To get home I had to pay an additional $900 for myself and my husband to get home in the correct date. When calling Tickets at Work inside the airport they immediately put me on hold and transferred me to trip planet, I stayed on hold 2 hours and then someone hung up on me. Called back another hour just for them to say I can’t speak with a supervisor they will call me back in 2-3 hours. Days went by, no call I called back to speak with a supervisor who’s as very rude and disrespectful and he told me he would call back in 1 business day. 3 business days went by and I had to call back (still no call back) I again asked to speak with a supervisor I was told I COULD NOT and also they were not providing me a refund and hung up. I’ve called tickets at work again who has said they cannot help me and I have requested to speak to the Office of the President and they have advised they don’t have one. This is insane and inhumane to treat anyone like this. Im doing further research on the corporate offices and who to connect with. I have a unused ticket that can’t transfer, be credited or refunded I lost out on and also $900 additional dollars I had to spend and ruined my vacation. I even sent copies

Of The receipts for the additional plane tickets.

I am yet again trying to dispute the above referenced Order number. I place the order on June 21st for 1 ticket in row 12. I specifically asked for row 12 as I already had purchased 4 tickets in row 12 and wanted to have the ticket close to those seats.

When the email came on July 4th it confirmed yet again that my ticket was in Row 12, however when I opened the email and proceeded to download the ticket on July 6th it showed row 10. I called Tickets at work immediately, after being on hold for 45 minutes I opted for a call back. 3 hours later since I hadn’t gotten a call back I called back. I explained the situation and since there were no reasonably priced tickets I asked for a refund. The lady said it could take up to 72 hours for a call back. I explained that I need to no on the 5th as the game was the 6th.

The three hours came and went all the way to Friday. We did not use the ticket! I received an email stating that I “purchased row 12 instead of row 10” That is correct I purchased row 12, but you sent row 10. You sent the wrong row! Yet you refused to refund the money.

So, I called again Friday and tried to explain to the lady again the situation and she couldn’t understand the dilemma so I asked for a supervisor. After 10 minutes on hold I was told no supervisor was available and I will get a call back within 1 hour. That did not happen.

On July 10th I received an email stating that I selected to upgrade my seat…….What? No, I most certainly did not upgrade my seat. I ordered for row 12 and you did not deliver row 12. We are arguing over your $20 mistake. I do not see why you can not admit your mistake and refund the $20.

On July 14th I had to make last minute flight reservations for a funeral. After I submitted my credit card info I received a “booking confirmation” that stated I will receive my E tickets shortly in a separate email. My flight is july 21. On july 18th I still had not received any other emails from tickets at work so I called and waited for 30 min for someone to answer and only to be told that they had a technical issue and couldn’t process my credit card correctly so they never booked the tickets NOR DID THEY NOTIFY ME THAT MY REQUEST WAS CANCELLED and proceeded to try to rebook but for $500 more than what I had originally been quoted.I asked to speak to a supervisor as this flight is extremely important and not my fault and was told that there was nothing a supervisor could do for me. I will now lose my rental car fees, hotel fees as well as my grandfathers funeral. Thank you tickets at work. I will make sure everyone knows about my experience.

I purchased 5 Disneyland and Sea World tickets right before COVID hit. I was going to take a vacation during Spring break. COVID hit and everything shut down. I called Tickets at Work for a refund for unforeseen circumstances and the parks being closed for the unforeseen future. I have been fighting the company for 3 years as they keep telling me that the tickets are non refundable. They do not have a policy for circumstances like COVID to provide people, especially us healthcare workers, with a refund. I am out over $700 in tickets that are now invalid.

I booked airline flight through this company to Disney in January 2023. The airline, Frontier unexpectedly cancelled the flight a few weeks later and issued my refund back to tickets at work. I called tickets at work and was able to get partial refund for roundtrip tickets but they refuse to refund the other part which totals almost $600.00. My husband and I have been calling them every week and sent several emails with the airlines confirmation saying they have my money. They kept telling us to wait 5 to 7 business days to get the information and then today tried to say they never received the refund and I have to call the airline. They refuse to issue my refund and it has been 4 months. Please help. They refuse to give me my money back!

On April 27th, 2023 @ 3:01 pm, I booked a reservation at Marriott Hotel - New Orleans in the amount of 701.99. Unfortunately, I am unable to keep the reservation. I contacted Tickets at Work via telephone to request a refund. I spoke with two representatives that stated they would send a request for cancellation to Marriott because prior approval would be needed by the hotel before any refunds could be issued. In less than 24 hours, received an email stating that my request was denied by Marriott.

I then contacted Marriott Hotels directly, spoke with a senior rep., and emailed my concern. I received a reply from (Sal E.) who explained that since the reservation was not booked directly with the hotel, Tickets at Work, would have to contact Marriott Hotel directly and speak with a manager to have the reservation REFUNDED.

I then replied via email to Tickets at Work explaining that Marriott DID NOT DENY my request and relayed the information that was told to me. I received an email from Andrea Vite requesting a written refund approval from Marriott Hotel. I forwarded this information as requested and have not received a response from her to date. Instead, I received another excuse stating my request was denied. Marriott Hotels CLEARLY stated a DIRECT PHONE CALL was needed. THAT'S ALL! I replied again via email and asked if the Marriott Hotel Manager had been contacted via TELEPHONE and received NO RESPONSE to my question.

Today, the excuse has changed. I received an email from Doreen Adao stating the ability to process a refund is based on Marriott's discretion as "Tickets at Work "is being charged in full". This is the reason for my complaint. I have received emails from: Doreen Adao, Kham Villeza, Charito Jr. Nino, John Paul Borja, Yargelyn Mejia Mendez, and Andrea Vite. NO ONE has contacted the Marriott and spoken with a manager! I have only received the runaround. Unacceptable! I am requesting a FULL REFUND as Mariott CLEARY has no problem with my request.

Purchased flight tickets to Dubai in early September of 2022. Trip was scheduled for Dec 2022. Flight got cancelled by airline (Lufthansa) and up till now I have not been able to get my refund. I paid $1249 and as of today I still have not received my refund. Have placed multiple calls to ticketsatwork have spoken to dozen of agents and supervisors and always get the same respond "sending to the refund dept" when I request to speak with refund dept I am always told that dept is not customer facing. At one point I was told to send my bank statement to prove I hadnt received the refund which I sent to them. At another point I was told they had sent me a refund of $4484.96. How can I receive a refund of $4484 when I paied $1249. As of today I still do not have my money back.

This company should not be allowed to do business this way with no escalation path either online or on phone

I booked flights in Tcketatworks, the experience was terrible. I called Ticket at works customer center because I worried that my credit card hadn’t charge my transaction, and they said, “ Oh, the fare has increased, that’s why your booking hasn’t confirmed. Do you want to pay additional $300 to purchase this flight ticket?” without apology. It’s insane that they didn’t contact me about pending reservation, though I got confirmation email from them, and also i didn’t get it that I could booked with low price but need to pay additional fare. They said this is usual thing, it’s unbelievable. It takes too long time from purchasing ticket to issuing e-ticket, and that’s the problem. I felt very disappointed and they ruined the opportunity to get trust from customer.

March 2023 we purchased tickets for Spirit Airlines through TicketsatWork. Our flight from Las Vegas to Oakland was cancelled without a reason 30 minutes before boarding. We had to scramble around for a car rental as the next flight we were placed on, was 3 days after our original flight. We contacted Spirit and they refunded the money to Ticketsatwork. When contacting them Ticketsatwork, they initially said that they couldn't reach the "Refunds department" and that they would reach out in 24-48 hours, I'm still waiting for the call. I tried calling after 48 (business) hours but after being on hold for 1 hour, finally hung up. I emailed them only for them to tell me that the refund is only available in the form of a Credit Voucher! Such a horrible company! I'm beyond livid! You took my money and when Spirit gave it back to me, you just kept! Again, beyond livid! Very unprofessional! Never again!

I purchased 2 tickets to see Aladdin for my friends birthday. It was to be her 1st time to see a play. I got sick with an ear infection where I could not travel.

I called to see if we could change the tickets for a later date and I was told that tickets were non-refundable. I called Aladdin theatre and they said if I had purchased directly thru their Venue they would have given new tickets.

I explained to tickets at work and they advised me that I can call the day I would like to go and see the play and check to see if seats available. I do not have the flexibility to do that, I have to travel from Long Island to Manhattan and I would need to take the day off in advance from work. We are not looking for a refund, we really want to see the play. We just need replacement tickets. I have disappointed my friend and this ruined her birthday.

(order number [protected]) for March 8, 2023

I called less than 24 hours later when I realized the hotel they booked me for was an hour away from where I needed it. I explained the hotel came up when I typed in my location and it was an error on their site. Long story short they canceled my “no cancel non refundable” hotel without my permission and kept my $600. They then offered me a $250 CREDIT ?! We used them once before and had an issue and didn’t get our room and we made a huge mistake giving tickets at work another chance. DO NOT USE!

I reserved a car a month out, and when I arrived to pick up my car from thrifty, thrifty told me that they don’t take my visa, even though it was the same card I used to reserve and it had enough to cover the deposit. They sent me away and told me I had to deal with tickets at work to get my refund of $340. I called tickets at work and they said that I would have to deal with thrifty to get my refund. Many many calls back and forth to both thrifty and tickets at work, thrifty finally was able to cancel my reservation and authorize a refund, and yet I’m still getting emails that they have not been able to resolve my situation. So they took my money, I didn’t get a rental thru no fault of my own, and they seem to be giving me the runaround until I give up.

Good Morning, I called TicketsAtWork this morning speaking with one of the rudest REPS named Jasmine as she states she's not allowed to give out badge ID numbers or last names. I asked to speak with a supervisor and or manager. and she said it was none available, but proceeded to say they will tell me the same thing she is telling me. I was only to looking for updated information regarding my car rental. very unprofessional and rude, I want to make sure when I land that there are no run arounds since this a third party. my issue was still not resolved, with this company I had to go through the actual car rental place but they could not send me a updated email stating that the car seat i was requesting was going to be available when I come pick up the car. After this trip I will never book with this company again Jasmine needs to be properly trained when dealing with customers!