TicketsatWork
Reviews and Complaints

I spent 500 dollars on ski tickets on 12/28 after reading their offer by email. Their representative told me that I qualified for tickets at sugarbush.. I filled in information as requested. I received email with an attachment saying THIS is your ticket. They were lying. It was a voucher. In other words it was up to sugarbush whether they accepted it or not. Sugarbush did not accept the voucher for that date. I asked for a refund on1/29. They declined after ‘checking with their business partner.’ I asked for the name and address of the partner. The representative would not tell me. The representatives are actually meant to shield them from having to respond or from accepting responsibility for the money. This happens to a lot of people like myself, whose employers have signed on to ticketsatwork. How do I get my $500 dollars back?

They billed me for tickets on my Visa card and it stated my company as Cushman & Wakefield - 100 N. Tampa. I have never heard of them I live in Australia I did not buty them. ticket order [protected]- [protected]. I have reported the fraud to my bank in Australia. All I want is money refunded.

This what they sent first-Hello Debra,

Thank you for contacting TicketsatWork. I am writing to follow up on your previous inquiry regarding UNIVERSAL STUDIOS HOLLYWOOD - 1-Day General Admission (Corp). It is my pleasure to further assist you.

We are sorry to hear that both orders are unauthorized purchases. We understand your concern about your card being charged without your permission. Rest assured that this has been reported and we have canceled the purchase to issue a refund to your card. We also suggest reporting it to your bank to avoid future unauthorized transactions. We apologize for the inconvenience this has caused you.

We have received refund approval due to an unauthorized purchase. A refund of $205.34 each for both orders will be processed through the original form of payment used at the time of booking.

Please note, as TicketsatWork is a third-party facilitating a transaction between you and our partner, we must wait to confirm funds have been received before we can re-issue them to you. Please know these refund times will vary and usually take within 5 to 7 business days.

Thank you and have a great day!

Check out some of our most popular offers!

Exclusive 57% off Calm The #1 App for Meditation & Sleep -https://www.ticketsatwork.com/tickets/packages.php?sub=packages&action=view&id=2997

Save up to 40% on a 1-Year Sam’s Club Membership -https://www.ticketsatwork.com/tickets/packages.php?sub=packages&action=view&id=2418

*Please be advised that this case has been closed. As such, replies to this e-mail will not be received. We invite you to visit our Contact Us page, should you have any further questions or concerns related to this matter.

Best Regards,

Richelle Anne De Vera

Customer Care Representative

1.800.331.6483

Hours: 8AM – 10PM EST – 7 Days a Week Including Holidays

Then today I asked what was happening and recieved thisHello Debra,

Thank you for contacting TicketsatWork. I am writing to follow up on your previous inquiry regarding [protected]. It is my pleasure to further assist you. 

We understand that you want to cancel the tickets due to unauthorized transaction. I am pleased to assist you.

We have received refund approval due to request for cancellation and refund. A refund of $205.34 will be processed by issuing a check and usually takes within 3 to 6 weeks. We do apologize for the inconvenience as we have received a failure with processing refund back to original form of payment.

Please note, as TicketsatWork is a third-party facilitating a transaction between you and our partner, we must wait to confirm funds have been received before we can re-issue them to you. Please know these refund times will vary and usually take within 3 to 6 weeks. 

Thank you and have a great day! 

Check out some of our most popular offers! 

Exclusive 57% off Calm The #1 App for Meditation & Sleep -https://www.ticketsatwork.com/tickets/packages.php?sub=packages&action=view&id=2997 

Save up to 40% on a 1-Year Sam’s Club Membership -https://www.ticketsatwork.com/tickets/packages.php?sub=packages&action=view&id=2418 

*Please be advised that this case has been closed. As such, replies to this e-mail will not be received. We invite you to visit our Contact Us page, should you have any further questions or concerns related to this matter.

Best Regards,

Cathleen Oyao

Customer Care Representative

1.800.331.6483

I bought tickets thru Tickets at Work for Elton John in Phoenix, AZ in March, 2022. The concert was Nov. 11, 2022. After a 7 hour drive to get there one ticket scanned and the other did not. The box office told us the seats had been sold to another person and they were not responsible since it was a third party sales. I immediately filed a complaint Tickets at Work that night. I still have not received a refund, an apology and only get told they are looking into it. I am out 636$ that was paid to Tickets at Work. Do not purchase anything thru this site!

I am very disappointed on their cancellation policy. It is clearly stated that you can cancel the day of check in and I emailed them a day BEFORE my check in date for cancellation, but they did not honor it. They reason out that it's the hotels discretion and their request for refund was denied. What's the point of putting out your policy if you can't keep it! And the worst part is even a partial refund for 2 days reservation, you cannot get anything because THEY failed to reach out to the hotel on time. Please, if you value your hard-earned money NEVER book your hotel thru tickets at work! They will make you do their work by asking you to reach out to the hotel to get a written approval for refund. (Obviously the hotels will not give one because you did not book to them directly. I went this route but of no help). Tickets at work dont take any responsibility of getting your refund or even simply keeping what is written on their policy! Avoid booking thu TicketsatWork if you can.

On 9/25/22, I booked a hotel stay in Baltimore through TicketsatWork. The booking was confirmed on 9/25 with a cancellation policy including free cancellation until 9pm on 9/29/22. At approx. 8:50am on 9/28/22 I cancelled the booking due to a poor weather forecast (Hurricane Ian remnants) in Baltimore during our stay. This cancellation was made and confirmed on 9/28/22 at 8:50am, 36 hours prior to the free cancellation deadline.

Right after receiving this confirmation, I emailed questioning why I would receive a voucher rather than a full refund. I received a general response back at 8:58pm on 9/28/22 that they were still working on it and that I would hear back within 72 hours.

At 6:54am on 10/2/22 I emailed noting that it had been 72 hours and I had not received an update. I received a response over 15 hours later at 10:07pm on 10/2/22 that my refund request had been denied, blaming the hotel and stating the request was "inside the penalty already".

In short, I booked a room under a cancellation policy that guaranteed free cancellation if cancelled by 9pm on 9/29/22. I cancelled and received confirmation on 9/28/22 at 8:50am, over 36 hours before the free cancellation deadline. It then took four and a half days for them to tell me that I would not receive a refund.

Given their 72-hour turnaround time on emails - and the fact that multiple agents handled this request - I highly suspect that my cancellation request of 9/28/22 at 8:50am was not communicated by TicketsatWork to the hotel by the free cancellation deadline. Even if it was communicated with the hotel in time, I still made the booking with an expectation of free cancellation by 9pm on 9/29/22.

Based on reviews I have read since making this booking, this appears to be a regular practice by TicketsatWork.

I purchased airline tickets and booked a hotel stay for September 8-11. Unfortunately, one person is our party of 3 tested positive for COVID and we called immediately to determine options and next steps. Not only were the representatives unable to assist which I now see is because they make a business of stealing peoples money, they advised that they would submit a request to have the dates rescheduled due to the positive covid test. We obviously did not want to travel with COVID and endanger the lives and well being of others and we were told to wait for a response. I insisted that we get some answers right away in case there was an alternative, i.e. someone to travel in our places, etc. However, no one got back to us or helped us. I have called 4 times and spoken with 4 different people who were all unable to help. They basically said to call the other parties directly (hotel and airline) which I did. And both the hotel and airline advised that they could do nothing since the booking was done through the third party company , Tickets at work. They said they could not access nor revise or edit anything since it went through them. Not to mention, three of the four representatives were very nasty and would not transfer me to a supervisor. On my final attempt, a "supervisor" got on the line and hung up on me. This company has me fighting to a total of $1,600 which is completely unacceptable. I did not even request a refund initially, as we were still willing to travel at a later date. However, after this experience, a full refund is appropriate. I will continue to pursue as I do not have $1,600 to throw away. If I need to contact legal counsel, or the BBB, I will do that as well. I will also report this third party to my company which is probably one of the largest, to dissolve this relationship as I see several other horrible reviews with this company. I wish I had known prior to booking but trusted based on the relationship with my employer. I expect to have this resolved immediately.

I booked a hotel in Florida and Hurricane IAN got stronger to CAT4 storm. I called to cancel my trip as I am driving with my family to Daytona Beach and will face the storm wether when we get there or on the way. It is very risky to drive and it will be just boring to sit inside a hotel for your stay without any fun. ( what is the purpose of a vacation then). when I called, The rep said you are 2 hours late for free cancellation and I have to pay $230 penalty as I am late 2hrs.lol. I said ok, let me then change the date so I avoid the storm (knowing that I am moving my date by 1 week, not by too much). they said that they cannot do that unless they cancel the 1st reservation and open a new one. a disgusting way to make you pay the late fees again. Others like Expedia , Kayak... they allow that with no penalties. They are doing that just to rob you. Be careful. I cancelled thew trip and they send no cancellation email so I asked for the cancellation number, The rep said that they don't offer cancellation number.and he was going to credit me the rest of my money in a voucher form, I said "hell NO". they have a fishy business and they don't know how to make a client. I am reporting them to my company so they review what they are doing and I hope they cancel any business with them. As far me, I am not using them anymore in anything they offer or anyone related to them.

My family and I were trying to but Disney tickets from tickets at work. They advertise $20 off each ticket. We were going to get the 2 day 1 park per day with Genie plus which was listed at $272 per ticket. We find out that at the end they add a $16 taxes/fees to each ticket. Which means you only save $4. And you don’t get the tickets immediately. You have to wait 48 hours and then book them separately on the Disney website. Not worth the hassle. How is that even a good deal? When we compared it with the actual Disney site, they didn’t add a fee to the ticket cost and you got the tickets booked and set up immediately.

On 09/17/22 at 1:56 pm I tried to book a hotel at Clarion Hotel concord/Walnut Creek my chosen dates are 10/21 - 10/24. Now, this is where the problem comes in, the system is not taking the dates I chose. The dates in the system is already set up for 09/24/22 - 09/27/22 when I change those dates to my chosen dates it changes back to 09/24/22 - 09/27/22. I tried using different devices such as a lap top, tablet and 2 cell phones I experienced the same problem with all of the devices. I called customer service she said no once called to report a glitch. They will take reservations over the phone but u have to have the company code on hand.

Terrible customer service! Do NOT purchase with them unless you are 100% okay loosing out on your money. We booked a hotel & ended up having to cancel due to child getting covid. Hotel confirmed it could be canceled and nothing would be charged. The hotel even emailed ticketsatwork along with a screen shot showing nothing is charged. Its been two weeks & i am still fighting ticketatwork for my refund. they are complete crooks!

We booked through ticketsatwork for SeaCrest Resort. They have a 100% satisfaction guarantee and we definitely were not satisfied. The room stunk and you could not breathe, the door would not lock, fruit flies in the sink, the carpet was nasty, no shower curtain, looked like mold on ceiling, and other very unacceptable things. This was detrimental to our health and my kids and I could not breathe. We left and the resort said they would give a refund, but ticketsatwork went through Expedia and we would need to reach out to them to get our refund. Ticketsatwork will not give me contact information for who I need to speak to at Expedia since this is who they went through. Ticketsatwork has been giving me automated responses about updating me every 72 hours (which they don't, but give the same message if you email them). This is unacceptable and I have never experienced anything like this before and I am truly appalled considering it's supposed to be a discount program through my job.

Dont buy from here, I bought 2 tickets from here for a Stl Cardinals Game, while I was actually standing at the ball park.. Tickets at work was fast at taking the money.. I got the email with the tickets, did as the instructions stated and when they went to scan the tickets they said they had already been used 4 times and Im like uh how I just got these and showed them the email and everything, then they had another person at the gate scan the tickets and the same thing.. sothen they sent us to the ticket office for resolution and the guy was nice and tried everything and was like we cant validate the tickets, he went and checked the seats and nobody was sitting in the seats, so then he was like ok well they should be in the ballpark app which they weren't, had to validate my email addresses and set up a ballpark account and still no tickets there, and they couldn't validate the tickets even after seeing the email and they were like contact them and get your money back because these tickets cant be used, but feel free to buy some tickets while you are here so you can enter.. I called ticketsatwork and they were like we are sorry we need to contact the supplier. Give us 72 hours, needless to say they didnt contact me back so i called them, and they were like oh we haven't heard anything back, but here fill out this email about the incident.. which i filled out the email while i was on the phone and mailed it back, waited another 3 days called them back and they had the nerve to say they didn't get the email , so they resent the email and this time I copied and pasted everything from the first email so they could see the date and that it was indeed sent 3 days prior and sent it to them 5 times and they confirmed they got it.. was told to wait 3 more days and they would contact me,,, needless to say no one contacted me, so i called back.. this time they were like yeah we haven't herd from the supplier but we promise you will get a refund and hear back from us in 3 hours, I'm like ok,, waited 4 hours no email, I called and they guy was like yeah we still haven't heard from them but I've escalated this issue, give us 3 hours, 5 hours later I called them back, no response, so i called back again and this guy was apologetic and was like i am so sorry this is happening, i would be upset to, but thank you for being nice about the situation.. and he said give them 3 more hours... well I didn't hold my breath, so here it is 2:30 on Sunday 14 hours later and no email, so I called back and this time the girl was like well we cant give refunds we have to wait on approval from the supplier give us 72 hours lol... and I told her its funny yall are quick to take money but then when yall are in the wrong and need to refund money, yall have all these policies have to wait on a third party who doesn't respond to you all and I told her they have been pulling the same script for almost a month with the 72 hour thing and they never contact you back..And she just was like is there anything else I can help you with... so yeah, don't do business with them and I'm going to inform my employer that we need to cut ties with this company as well..

On Saturday, August 13, 2022, 5:40 PM, [protected]@ticketsatwork.com wrote:

Dear Jason,

Thank you for your recent Preferred Access order. Please note that this email cannot be used as a ticket/voucher. Your tickets must be presented on your mobile device to gain access to your event.

• Milwaukee Brewers at St. Louis Cardinals

Section: 127

Row: 9

Please note: Printed tickets will not be accepted. A mobile device is required in order to present your tickets.

Order Summary

TicketsAtWork.com Order #: [protected]

My husband had purchased tickets for a concert--Temptations Ain't Too Proud To Beg but the week we were to go he came down with Covid (doctor confirmed) my husband had to be quarantined. I got sick as well. I called for a refund. The next day I got an email stating we would not be getting a refund. I had hoped they would at least make allowances for Covid as that was beyond our control and we did the right thing by not going and exposing people to Covid.

The date for the concert 8/27/22 at 8pm.

Order Number: DET/25-48169

Very disappointed.

I used this organization to book a hotel for a concert at Foxwoods Casino. The concert was cancelled due to COVID of a band member. I contacted them on August 9th to tell them and was told there is not refund due to it being past the date to cancelled. Check in was to be on August 12th. I then asked to see if the reservation could be changed to September 29th instead. No ONE told me the outcome until today. They indicated they property declined the request. I contacted the property, The Bellisimo Grande Hotel, and they indicated that cancellations are accepted up to 24 hours prior to arrival. NO ONE from ticketsatwork cancelled the reservation or contacted them about the request to reschedule. This company is a scam and should be avoided by future customers.

I purchased 4 tickets, only to get them transferred to me the day before to realize that these were not tickets, but instead fast track tickets. Not only would they not refund this purchase, but the tickets for this concert were actually cheaper than these fake tickets I purchased! I had to spend another 136 on top of the 156 I already paid. After being told I would not get a refund, I decided to go ahead and try to use them only to get to the concert and see there was absolutely NO line! This is ridiculous. Plus, after getting these transferred to me, the face value was just 15 per tickets. Horrible customer service!

AA ticket was purchased on 8/13 and on 8/24 I notice the last name was incorrect. I called AA and they said Trip planet needs to make the change. So I called trip planet and they said AA needs to make the change so they refused to fix it. They stated i had to call with 24 hours of purchase. I call AA back and a different agent said the same thing that trip planet needs to make the change. BUYER BEWARE! DO NOT BOOK THROUGH TICKETS AT WORK!

We purchased 3 tickets and 3 express pass tickets for universal - my 15 year old had saved through the pandemic for this once in a lifetime trip - the day before we went into the park my daughter started getting a sore ear - we figured we would still go to the park and maybe with the excitement she would feel ok to enjoy the day. In less than two hours we had to leave the park and Uber back to the hotel. My daughter had to go to emergency and spent two separate nights at Orlando health emergency for her ears and a fever - our vacation was brought to a halt. I contacted cyst service - offering all documents and said I don’t require a refund just a re issue of ticket for another date in the future - and I got back in two emails was we have exhausted all avenues - sorry. They looked at no documents, if they did they would have been able to see proof and also that the pass had not been used - and I can assure a 15 year would certainly we be in all the rides. I purchased 3 - even though I don’t do many rides - so if I felt like doing a couple I could. Really poor distasteful service

I multiple times have spent hours at a time on the phone with them. I’m a disney employee and their site was made available to us. I booked a hotel stay for my parents to visit me in LA through the site. I learned later the only option they offered were non-refundable stays.

I’m now scheduled to work the exact dates they are visiting me and the hotel denied the request but said that would’ve done it if it weren’t for the contract. TicketsAtWork said they would have been happy to do it but the hotel denied the request. I have gone in circles and all I get offered are to make requests to some arbitrary internal board that ultimately says “no” and whom o can never speak to! I DONT WANT A REFUND I WANT TO PUSH THE HOTEL STAY BY A WEEK AND AM WILLING TO PAY A FEE. My parents are elderly and live across the country, I rarely get to see them and it’s infuriating that I’m being punished for using a service provided to me as a corporate employee.

Do not purchase any hotel stays from this company EVER! This has been a nightmare! We reserved a hotel stay in July and was told the room was unavailable so we booked another room through tickets at work and not only did they take the money for the room we stayed in they still took the money for the stay they told us was unavailable . They will not issue a refund OR GIVE US A CREDIT for a different stay . I have made numerous attempts to resolve this issue and no resolve. THIS COMPANY should be out of business, this is not how you treat customers who give you 600.00 of their hard earned money and cannot be issued a credit, refund or change of date...

SHAME ON YOU TICKETS AT WORK!

DO NOT USE THIS COMPANY...SCAM, SCAM, SCAM...

Paid for baseball tickets on 7/20/22(preferred access instant delivery) which I also paid for and tickets are supposed to be forwarded as soon as the tickets are paid for in full. Well that did not happen and wrote my first email on 7/21/022. Got a standard email back with a CARE refence number(6459238) on 7/23/22. Placed a call on 7/25/2022 and spoke to a Customer Care Representative and reported my grievance/complaint and Customer Care Representative said that it takes time, but I reminded the representative that I paid for preferred access instant delivery. There was no resolution with Customer Care Representative another CARE refence number was created( [protected]). Today (7/27/2022) I called and spoke to another Customer Care Representative, again, no resolution. This Customer Care Representative informed to create an account with MLB and to check to see if tickets were already in MLB account. Informed Customer Care Representative that tickets are supposed to be forwarded via a link/email from Ticketmaster, Seat Geeks, etc. as stated on emails from Ticketsatwork emails. This Customer Care Representative created another CARE reference number(6462565) and wanted to sell me other tickets while there has not been any resolution to my first complaint.