Instyler
Reviews and Complaints

Thanks for the warning, I was going to order them for my grand-daughter, but I have changed my mind! Thanks again

These people from Instyler are crooks!

I bought their buy-one-get-one-free package and the super shine and style kit for $164.90 on June 3, 2010. Then 60 days later these insatiable thieves started to charge drain my money from my card for some unwanted hair products.

My credit card company immediately called me and I was told that Instyler would automatic sign up anyone who ordered from them, and this charge will "continue" forever if you don't catch it!

Do not buy from Instyler! Buy from other stores if you want the hair iron so badly. Once they have your credit card, your endless headache begins.

We were contacted by telephone whilst on vacation, asking to confirm our shipping address for the Instyler product. As we had ordered no such item, I told them to cancel the order and that I would be spiking the order with our credit card company.

Today, about a week later, we received the Instyler. I am tempted to send it back "Refused", but after reading these comments hereon and elsewhere, I think that I'll be contacting the Postal Inspector Office and taking that route.

This is the first time that anything like this has ever happened to us, in over thirty years of ordering by mail, phone and computer.

I was sitting here with my credit card out and ready to order after seeing an informercial. I just want to thank everyone who has posted here. I "bought it" hook, line, and sinker. Then I remembered "buyer beware" and decided to check it out. Without this sight I'd be out a great deal of money for a crappy product. THANK YOU

I loved the product so I ordered 2 more. I got a call from a third party company (I suppose) and they told me my instyler would be delivered and I told them I already got it. They proceeded to tell me that I was a "special" customer and I would be sent this special stuff like a gas card and charge my credit card $1.00 but after a month if I stayed with the program I would be charged $24.00 a month. I tried 3 times to tell them I didnt' want it and they pushed so hard that they told me that the minute I get it in the mail I could cancel it by calling the 800 number. I am a pushover to a point and rarely complain but I sincerely tried very hard to say I don't want it! They still insisted that all I had to do was cancel it as soon as I got this "stuff" in the mail. Now I have to watch for junk mail like a hawk to find it so I can cancel it at the first opportunity. I called the customer service line for instyler and talked to someone that sounded like a 17 year old boy that didn't have a clue what I was talking about. I emailed and left info in the comment section on the instyler site. I think the product is awesome but it's the greed involved in "unselling" that ruins this for me. I hope the ones I have last a long time because I just don't even want to give this company my information anymore.

I got mine at www.DirectTechStore.com for $59.99 and had no problems.

Thank you ! I've been trying to reverse charges since last Dec (2008) I have yet another charge on the 14 of this month (March 2009) ... The worse customer serivice I've ever seen in my 45 years of life! Try and call the company and was on hold for 95min! Now I have to cancel my card just to get them to stop!

completely agree

Thank you all for sharing your expereinces, I saw the commercial this morning and was already to buy it online, after reading all the negative comments, I decided not to trust the company. Thank you everyone for sparing me a headache!

I got mine at www.DirectTechStore.com and had no problems. Paid $59.

I am advocating for my sister, who is going through the same old..same old as the previous posts. What a scam! They claim she is three days past the date on which they could have issued a return number, which would be based on a non-existing tag with a number on it... even though calls were made before that and no one from their company ever called back, as they had said they would, and one number was busy continually for hours each day. Even if they ever "let her" make the return, they will keep her shipping and handling, as well as her having to pay for the return shipping, which we will have to get a receipt for, since otherwise, I am sure they will say it never arrived. She has burns all over her head and hands now, and sadly I am passing on the story to try to help other innocent buyers. STEER CLEAR OF THIS COMPANY AND PRODUCT.

I've talked the Denise in the product area and she kind of talked me into buying the products. She said they will not take my money until products are shipped. I called the next day and the rep said that my order is being processed and I can't stopped my order. This was March 16 I beleived that I made the order. Today is March 20th and I have one order out. My products is not shipped out yet and I want to stopped the order and can't get in touch with customer service, which thier time says 5:30 am Mon-Friday and I called before 7am and they said that thier office is closed and called back the normal business hours which she said from 5:30am to 5pm. They are full of it. The rep told me to refuse the package If I don't want it. If my products haven't been shipped yet why I can't cancel my order. I will have my account changed and they won't mess with my money. Stop calling these people of ordering. I will close my account soon as I get my things. They are liable to go into your account. Georgia girl.

Instyler telemarketers are giving "bait and switch" info to secure sales and upsale customers. I was told I could keep the 2nd one that they are sending for free, even if I returned the product. They told me to give it to a friend. I asked them why would I do that if I wasn't satisfied and they replied that Instyler is so committed to spreading the word about their products, that they'd want me to pass it on if it didn't work for me...afterall, that's what I paid the trial fee for.
In any event. I tried the product and didn't like it. Tried it again and again, thinking I was doing something wrong and still didn't like what it was doing to my hair. When calling back to return I was relentlessly upsold again with other offers so they wouldn't lose me, including knocking over $45 dolloars off my bill. (go figure that one!). After 15 minutes of pleading with me to keep it, I finally said this is enough and they finally gave me a return number and instructions, which included returning BOTH instylers. When I called back to speak to a supervisor to inform them that I had been baid and switched, they took no responsibility and told me that I wasn't telling the truth. I will report their company to as many agencies as I can so others are not taken advantage!
FYI: The product they sent me also did not have the upgraded computer chip I paid extra for and it broke after only three uses/attempts. DO NOT BUY THIS PRODUCT OR GIVE THIS CO. ANY OF YOUR BUSINESS!

my instyler shuts off every time i close the brush section to the rotating part

The Instyler was given to my daughter for her 17th Birthday. Nov. 23, 2009 and fell apart while she was useing it on January 27, 2010 Gee Wizz what a rip off. Customer Service is not very helpful... they don't care. They already have your money so in other words SCREWED Big Time! I would think they would rather keep a million happy customers That would order a new one every two years, for more profit, than screw people over and take there money and laugh in there face... Sad for me and VERY SAD for my daughter. I really wish they where a honest business. Paid alot for Instyler and would pay it again if IF it would last at least a year or longer... what happend to good ole' American Spirit !

i purchased this INSTYLER(the rotating iron) (as seen on TV) from TV ad in starting of November 2012 but now its out of order in just 2 month, and the number showed on TV is not answered by any body. neither their online customer help line is Satisfactory answered. they dint provide the proper bill of product.
how to deal with this problem?
i am very disappointed with this shopping. and will suggest to others to not to buy or purchase from this sites and TV promos.

i have ordered the instyler and i have just used it only onces and now the its not working .the electricity is not passing it...what to do now?

l bought a instyler but it is impossible to curl your hair without burning yourself on the dvd l received she makes it look so easy but what has she got hands of steel cause she touches it every time maybe they should supply apair of gloves to protect your hands it would take hours to do it its rubbish

The older model do not come with a saftey shield to protect user from burning your skin. I have many burn scars. The newer model come with a shield that they do not sell separately. They recall the older model for consumer protection and replace at no charge the newer model.

Hi

My Instyler brush is wore out and it need to be replace. Do I have to spend another $100 or more for another Instyler.
You really need to make the brush on the Instyler replaceable.

Thanks,
Robin

i was reaching out to value plus to cancel trial and cannot find website or no answer on phone to cancel trial. value lied and said i would receive free 50.00 card never received it. total scam and am not pleased and feel they will take money out of my account...STOP THE SCAMS...

i have ordered instyler and never received it. i had to go on the web to get a phone number. calling was totaly unbelieveable. i was tol my shippment should be at my adress on [protected]. i might want to check with my neighbors to see if it got delivered there. look, i am a foreigner but did not just came off the boat

This product seems like a piece of junk. I bought one and i am not happy with it. i cant seem to get anyone in customer service at Instyler to answer my calls and tell me how to get a refund. Does anyone else have one of these things? In the commercial it looks like it really works so easily.