HoWigs
Reviews and Complaints

I've had many wigs over the years. I'm 50 and don't want anything dowdy. This cut is a classic look. I'm an average-large size so I decided to get two of these in the Large. I'm also contemplating getting the wig because I like a mono top or part as well as a lace front. Wish it had rooting because I believe rooting makes it look more realistic.

The first time I put it on I got about 30 complements. A hair dresser loved it and asked me who did my hair. I told her it was a wig. Lol. I showed her the site she will and will tell people about you color streaks. Maybe sell more wigs. I would have give a 5 star but the top is weird little hairs sticking out everywhere and a little dark but oh well.

Had definite concerns this wig would not look good on in this color but couldn't quit looking at it everyday so I ordered it and I am so glad I did. This is just a fun fun wig. Have gotten lots of compliments from girlfriends and my boyfriend likes it too. My daughter says it was a good choice for me. Believe me if she didn't think so she would say so. I'm a happy girl!

I am doing my happy dance. Thank you HoWigs! My previous tries at wigs locally were a disaster - too big, too much hair and I looked ridiculous. My hair is thinning at a fast rate due to medication so I had to do something. The style is exactly how I once wore my real hair, so it all works. I was able to take it out of the box and immediately style it with my fingers - away from my small forehead - just like the pictures showed. So once again, thank you, for thinking of customers that fit my category of needs. I am going to order more!

I'm writing this review so that no one else falsl into the same trap that I did.

I was interested in buying a wig so I started checking online suppliers. I was shocked at the number of horrible experiences people had and all of the bad reviews regarding customer service and return policies. I decided NOT to purchase anything as expensive and personal as a wig online when I found HOwigs.com. I spent hours reading their customer reviews and was amazed that not a single person had written about a negative experience. That, in itself, should have been a red flag. I decided this was the company I wanted to deal with and I ordered not one, but THREE wigs!

When they arrived, I was disappointed in the quality of all of them but decided that it wasn't worth the hassle of trying to return two of them. I rationalized that I could wear them on vacation, to parties etc. However, the most expensive of the three (225 pounds) was totally unacceptable. It was bright red instead of dark brown. When I inquired about exchanging it, I was told that it was a custom wig and that frequently the color that they show on the internet is not actually the color a person receives. I was told I could reorder another one and try to get a better color match! After exchanging several emails with Celia in Customer Service, I decided to give up and swallow the loss. However, there are several things anyone who is considering ordering from this company should know.

First of all, they are NOT located in England as their website would lead one to believe. They may have an order center there but all of the products are shipped from China.

Secondly, you will NEVER see a negative review on their website because the lengthy one that I wrote was never posted. Therefore, if you order from them and are dissatisfied you have no recourse.

Thirdly, their refund and return policy is NOT as it appears. If you read the first three paragraphs, you'll be left with the impression that customer satisfaction is their top priority and they will do whatever it takes to make sure you are happy. This is NOT the case. If you go all the way down to the bottom of the page and read the section on Cancellations, you'll learn that it is impossible to return or exchange a "custom wig". The problem is that when you place your order, no where is it stated whether or not the wig is "custom."

Their last offer to me was 15 Euro which was such an insult I never even responded. If you are interested in ordering a wig online DO NOT under any circumstances consider ordering from HOwigs.com. They are not reputable or ethical and I can say that from my personal experience.

It took weeks to get it and yes I know you get what you pay for, but when the item finally arrives and it's not what you ordered,,, wrong style and color plus no shipping label's or instructions for returns I really got worried below is the proof of purchase and e-mails
Paid with
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United States
Category
Shoes
Transaction ID
6LG908811B371431S
Return shipping refunds
Request return shipping refund
For more info See Terms
Seller info
SZ TECHNOLOGY
***@emailcxs.com
Invoice ID
C***451. 1
Purchase details
UMIKAN | Synthetic Lace Front Wig (Hand-Tied) UMI1300$33.85
Total$33.85

On 10/21/2018 8:17 PM, wrote:
Hello, dear customer,
Sorry for your dissatisfaction with our product.
As for the rule of Paypal, you need to return the item to us, and pay for the freight, this fee may beyond 10 USD, received the money after we received the item.
So to avoid those troubles, How about accepting a compromise to keep the item and gain a partial return?
Beside accepting a partial will cost a less period than returning the package.
Please let us know your decision, we will process accordingly.
We are really happy to serve you. As you know, we need a good reputation, cause we need to make money to support our family, so please don't make dispute on Paypal. And don't worry about the after-sale service, If you have any questions, we are more than happy to serve.
Seems to me that if I complain to pay pal they wouldn't have given me a partial.
On 10/22/2018 8:54 AM, wrote:
Please send me the return address or at least the web site why can't i exchange
On October 24,2018, at 6:38 PM, wrote:
Lvchuang Yungu 309High-tech North six RoadNanshan District, Shenzhen cityGuangdong province, China
(518000)
Dear Buyer,
Thanks for your message.
Please return it to the following address:
Lvchuang Yungu 309High-tech North six RoadNanshan District, Shenzhen cityGuangdong province, China
Please note that you have to pay the shipping fee. Please provide us the return shipment number.We will full refund you after receive it.
If you have any questions, please feel free to contact us, we are more than happy to serve.
Have a nice day!
On 11/1/2018 12:22 AM, wrote:
How about 40%?
Please let us know your decision, we will process accordingly.

On 11/5/2018 10:17 PM, wrote:
Do you agree we refund you $5 as the compensation?
Dear customer,
Thank you for your understanding and replay.
Thank you for agreeing to a $ 13.54 refund, we will give you a refund in 7 to 15 business days, and will send a email to inform you after refund. And you don't have to give it back to us
Please note that don't make any dispute on Paypal, or we can't refund you for the money is frozen.If you made, please withdraw it so that you can received your money early.
Thank you for you again.If you have any questions, please feel free to contact us, we are more than happy to serve. Have a nice day!
Best regards

I have sent several e-mails to cancel orders but have no confirmation
that this has been done. I have been trying since end of April .

cancellation was requested within an hour of ordering TB 210429A9188 as I was unaware that the order had gone through.

I cancelled o/n TB210429A3042 because I was stressed out with having no
confirmation of cancellation.

Well I am confirming what is written below by others since it is happenig the same thing here!

Do not buy on this site, until you want to make of your life a nightmare!

[censored]ty wig with no refund back, they propose to refund 20£ out of 110£ I have spent and plus with a "you will find a occasion to us it" hylarious!

N'achetez pas chez eux, vous allez le regrettez ce sont des voleurs!

I ordered wig and had to email then agine cause it was not here.when it did get here the color was not of the picture had no gray at
all in it some kind of yellow crap
the whole thing smelled so bad .i took it out held it placed it right back in box it came in never tryed it on was sick
of the way it looked like halloween wig
email company.next day wanting full refund and why
Daisy emailed me said i look good in it and please keep and color fine etc
as i told her in next day how od i look good in it since it was never tryed on
no i wont keep want full refund
next day
Daisy said they couldnt resell it and i should keep as extra and will give me 15% off
i then had enoug
told Daisy i would go to my bank attonery general and more
as the site said refunds welcome
i want it totally refund where do i send this back

what wasnt she understanding this was not couston wig
not my problem what her comapny did

i want my refund no more emials
address and my money back

she wont give me any infromation on where to send it
address is condo in ohio i looked that up when
i sent email to MRS KAREN
telling her i want refund and NOY EMAILS FROM DAISY

this has gone on 4 days now i sent pics on first email as ask to do
i have kpet all emails from me to her

the amount am asking is total of 80.00.

i want back and ship the pieace of garbage back to Daisy or aks MRS KAREN
I have all infrom from start to finsh with this place

reading complaints everybody has met Daisy

wont let me send pics says to large

Do not order from this company, you will regret it! Horrible customer service. I placed a wig order on February 26th. When I requested the status of the shipment, I learned that it would take at least 3-4 weeks for the product to be available for shipment. The company failed to communicate this delay on their website and at the time the order was placed, therefore I requested an immediate cancellation and refund.

Please note: If you try to cancel an order before the item is even shipped, the company will use all means not to cancel or refund your money back. As of today's date, I am still disputing the charges with my credit card company. Save yourself the hardship and time, do not purchase products from this company or website.

I placed an order with this company, and cancelled in less than 24 hours via email to the contact address. No response. After 48 hours, I received an email stating that the wig had already shipped. I instructed "daisy" to contact the shipper and stop the order. No response. Another email, stating they could not stop the shipment. Since the timeline for shipping was included on the invoice, the wig would not ship for >10 days, so this was a blatant lie. Another email from "daisy", we'll give you 10% off to keep the wig. No thanks! I should have read the reviews about this company, trust and verify should be the motto for anything coming from china. Do not purchase anything from this company!

I have sent many e-mails to this company asking to return my product. Their site says to e-mail them before returning items. Once the e-mail is submitted a message is displayed onscreen saying that they will respond within 12 hours. I have since sent an e-mail requesting a contact number - no reply.
People who order from this site order for personal reasons, the company should recognise and be sensitive to these issues.

I spend hours trying to chose the style and color of a wig that I felt would work for me. I wanted human hair, so the price seemed reasonable. I received the wig 7 weeks after my order on May 22, 2019. I ordered a color that had light and dark pieces in the human hair wig. I received a pure blond # 26 color. It was awful looking. I can't tell what type of hair it is but it is not human hair. I sent pictures of the wig to the email address. I had to convince them that I would never order a totally blonde wig. The wig looked like an old dolls wig. The emails came to me at 11:00 at night which alerted me to the fact that the company was not in the US. After many emails back and forth they said if I sent them $20 that they would make another one for me and give me the address where to return the wig. I almost sent them the twenty dollars but I thought that I would be throwing good money after bad money. I lost almost two hundred dollars. I am 67 and on a fixed income. I couldn't afford to lose more money.
They are a dishonest selling trase.

I ordered two wigs to the tune o $228.00 received September 27th. I read the return policy which said I could return once contacting customer service. They use the generic name LUCY on their responses ask for pictures of the product and the order number but when you try and e-mail their customer suppport it is not received. I told them I want their correct maily address to return and all they say is do not mail to the address you have or it will get lost. I sent pictures of the wigs and a complete explanation I have cancer thought I needed the wigs but my heart and kidneys will not allow me to get chemo therefore I will not lsoe my hair. They have opted for surgery ad radiation. I have co-operated fully. They are scammers and their product trash. I bought through CIBC Visa and have faith they will return my money and recharge this company. At least I hope. Carole Gibb [protected]@shaw.ca Their Order # TA180904A5450

Here is my recent correspondence to this horrible, business scam. And i'm not done! Not by a long shot. (fyi: I will not be using my $15 to order another of their wigs. And I resent how they have treated us all like [censored]!)

From me:

Subject: returns & refunds

Ordernumber: ta180501a7541

Message: this is the most horrible wig I have ever seen and I have already packed it in the original box and will be sending it back to you for a full immediate refund. I should have looked at the negative comments about your products before I ordered. If I don't hear from you in a timely manner, I will find a way to place a very public comment online about the unacceptable quality of your products. The only way this wig could be used would be for a bad halloween costume. The wig is in its original state and is packed in the original packaging. I would like to receive assurance that my money ($145) will be credited to my credit card immediately after you receive it. Please don't sell these awful wigs to anyone else. There are so many of us emotionally suffering from chemo or other reasons for hair loss, and it's just cruel for you to take advantage of us as we try to make the most of a very personal situation. I will appreciate hearing from you at your earliest convenience. Immediately.
Katherine lawson

From howigs:

This is how you falsely described the "sleek lace front wig" on your website.

Hair style: wavy
Cap construction: mono top, lace front, capless
Approx. Color: 10
Material: synthetic
Hair cut: bobs
Length: 12.5"

This wig is an assymetrical wavy layered bob. The wig feature a 100% hand tied wig with a smart lace front for ultra natural multi directional styling. The wig weighs 99 grams. Bangs 10.5", crown: 12.25", sides: 9.5", nape; 5.75"

Advantages of monofilament top lace front wigs
Monofilament wigs offer you a cap that is soft to the touch. Basically see through and very hard to detect. The monofilament weaving allows each strand of hair to move freely and more naturally. The top area of this wig has been fully hand tied so that the appearance is as natural as possible. It is a monofilament piece, which means that wherever you part the wig, it will give the impression that the hair is coming from your own scalp.

There is an additional feature of a lace front. This is the ultimate for a natural hairline, creating an undetectable finish. Trim to your requirements to make it completely personalized to you.

Here's the wow factor! Here are open wefts on incredibly slim strips of stretch material that actually mold to the shape of your head. Within an hour, this wig will memorise the contours of your hea

From me:

Complaints - things that are false advertising and reasons I want a refund immediately

The wig I ordered is apparently"julianne"by jon renau, a well-known wig designer and maker. The exact same picture featured in your advertising is actually jon renau's property, and was"counterfeited"by your company. I will be sending this counterfeit, fake advertising to him after I hear from you and how you plan to handle this.

HTTPs://WWW.wiggalaxy.com/products/julianne-by-jon-renau

It's not an asymmetrical wavy layered bob. It's a messy, bunch of bad fake, very synthetic hair that's not even close to the color I selected.

It's not hand-tied.

It doesn't have a smart lace front. There is nothing to trim. Please see pictures!

It's not capless. See picture. There are no wefts, but there is definitely a poorly constructed, cheap cap with only one clip!

The color isn't even close to the picture on your website. (see picture)

It's not a bob. It's a mess. I haven't measured the length of the hair. It really doesn't matter since it's such a poorly made wig and has so many obvious things wrong with it. The length isn't really even a factor.

The hair in the so-called"monofilament cap"does not move freely because it's not hand tied. Some of the"hair"is stuck together. It looks like some of the horrible"hair"has actually been glued.

There is only one wig clip in the back of the wig.

I expect a full and immediate refund for your very inferior product. You are apparently purposely misleading your customers. I wish I had read these reviews before I ordered from you.

https://www.sitejabber.com/reviews/howigs.com

Apparently the positive reviews on your website are all done deceptively within your company, making it"false advertising."

I will be adding to these negative reviews and contacting the better business bureau (https://www.bbb.org/consumer-complaints/file-a-complaint/get-started) to make sure your company loses all its business on the internet if you don't immediately refund my money including the amount it will cost to return this horrible"wig." you should really be ashamed of yourselves for causing so much unhappiness to so many hopeful customers. I wish I could personally delete your website. My background is advertising and marketing, so trust me, I know what to do.

I hope to hear from you as soon as you have a resolution. I'm ready to return the wig but I would appreciate it if you would include the cost of shipping both ways on the refund you provide.

From howigs:

Hi,

Thank you for your cooperation, and we have received your pictures.

The wigs will deform because of the extrusion in the process of transportation. Please don't worry, it's not affecting the normal usage.

You can wash it before using it, then comb this wig and arrange your wigs hairstyle, and make it look natural. Or you can take it to a hairdresser, just a trim.

Could you please try it once again? Or you can also keep it as an alternative wig?

We would like to offer you a discount of 15% for your next order.

Thank you very much!

Sincerely

Lucy

These people are scam! The pictures on their website are taken from legit wig companies. The wig you order won't even resemble the wig you will get from them. Don't even try to get your money back, they won't give it back. I sent 29 emails back and forth and nothing's happened. They wouldn't give me a return address, so I couldn't sent this terrible wig back to them. At one stage they offered to make another one, but wanted me to pay for postage which they offer for free on their website. Now I don't even get a reply to my emails.
Stay away from these chinese company!
Gaby weidlich

This is a real scam! I did not receive the order and they did not want to give me a refund! I asked first for 70% back and they said this is too much for them, how crazy is that?!?! They offered me 30% back, and then 40%. I asked paypal to help me and they did!

Don't order from them, the customer care is awful, I bet the products are awful too!

Please do not order from this company! You most likely won't get what you ordered, then you're stuck with it. I ordered one and the color was totally wrong when I rec it and they would not refund my money. You may need to spend a little more but go to a wig store where you can see what you're paying for. I have posted pics so you see the difference in color. I don't know about the style because since I new I wouldn't wear the color I didn't try it on. By looking at it it really didn't look like the style I ordered. Just be careful.

I have been scammed before and when I found out this wasn't a us company I wanted to cancel my order. I was told this was a us company twice by them. They wouldn't cancel it. More furious when I got my wig. What I got was not anywhere near what was advertised and ordered. It is not even wearable. They refused to let me return and told me to send it to a stylist to cut and fix it. I am out almost 400. Its not remy human hair as advertised. It's super thin, frizzy and definitely not what they described. Though they have a return policy they will not return or refund your money. They offered 10 percent discount on a new order. As if I would ever buy from them again!

Quality of my wig was absolutely terrible and nothing like I expected. I wanted to return it for a refund and was shocked when they refused to accept it back. That was my first experience with howigs and I will not buy from them again. I thought I ordered a real human hair wig but it looked so fake!
I have a problem with my hair and I needed that wig! But I can't use the one I received and I can't get a refund. I'm speechless and have no idea what to do.
I now have to waste more money and buy another wig.
I would not recommend this nasty company to anyone, please shop elsewhere!

I have lost my hair for some reason. I wear wigs for many years. I also buy wig from many companies. This time I bought a wig from howigs. I bought the wig in feb. 2nd. At the beginning, I don't know it needs so long time to produce. The customer said that it would take about half a month. It's the first time for me to wait for so long time. I really want to cancel the order, but according to their cancelling policy, I can't get full refund. So I have to wait.in the end, I receive the wig. I'm so happy I didn't cancel the order. The wig is so great. It is a beautiful, realistic wig! No one will know i'm wearing a wig! Hair texture, volume is perfect. I got this wig in dark auburn, beautiful color! I just hope they can improve the delivery speed. But I think it is a little difficult as all their wigs are custom made.

I want to warn everyone about this website howigs, do not buy from this online, quality of their wigs is absolutely terrible. When I received my wig I was shocked, because it looked so cheap and rubbish. It was super shiny and fluffy and it was not a human hair. My wig was 100% synthetic even though it was said "real human hair" and cost a lot. I wanted to return it for a refund, but they did not reply to my messages. Howigs is a terrible scam, please do not order from them. There is zero service and junk quality!

Do not buy from this company. They ship from china. I recvd a wig I ordered of was terrible! There are no returns. Ever. You are stuck with bad wig. Buy from an american company that allows returns. Qvc allows returns or exchanges all the time.

Do not buy from howigs!
I have ordered a wig from them and it was the biggest mistake i've ever made. When I found howigs I checked their site very carefully and found some reviews there. All reviews were positive and that was the reason why I decided to buy from howigs.
I ordered my wig and it took them forever to deliver. I did not get a tracking number so I was not able to track my order. No matter how many times i've tried to get a tracking number I did not get one.
Finally my wig arrived and I was very disappointed with its quality. First of all color was incorrect, it was way too dark and it was also super shiny and did not look like a real hair. I contacted howigs and asked for a refund and they said that it was not possible. They offered me a discount on my next order but I refused and demanded my money back. Then they offered me a bigger discount and I said no again. My next message was left without a reply.
Save you money!