Insulation4Less review: Plasterboard

I ordered some boards for a renovation.

When first delivered they had put their fork through the bottom 2 boards completely erupting them and then placed a pallet on the top full of adhesive which has marked the wall surface of the top board and the board was for taping and jointing.

After sending 3 emails which were ignored I finally got a response due to messaging their sales team. The response was to trim the boards…

I phoned and explained this was not possible due to the significant damage and under the consumer rights act they need to replace them, I was then told the boards would be replaced early this week.

Aiden then emailed me to explain that they would be delivered on Tuesday. So we travelled to the renovation property after getting an emergency day off work but by midday we had not even had a tracking notification. We Called the company who said that there had been a problem with deliveries that day and so it would be delivered by 10am the following day. At around 10:30 after travelling again to the house and another day taken off work I received a text cancelling the deliveries which I have screenshotted for evidence and again called and emailed to explain this was unacceptable.

To my shock this morning I recieved an email from Aiden McIntyre accusing us of cancelling the delivery yesterday despite the evidence I have to the contrary. I have now invoked my rights through the credit card and charged back the money as I will not pay for goods delivered damaged due to driver error and am fully aware of my rights on this. After having left the house due to being told the order was cancelled we actually saw Wayne the driver from the previous week heading the opposite way from the house down the East Lancashire road despite the company informing us he had broken down, a photo is attached and retained as with all evidence