Intercargo
Reviews and Complaints

i arranged an international shipping using this service, only to be told that i selected the wrong description of goods/type of cargo, therefore would have to pay a surcharge ofo £25.secondly, i received an email stating that the courier i selected does not supply to P.O BOXES and yet they gave me a quote and i paid for this service before hand. There is no information on their website to clarify their courier restrictions, like you get on similar websites., when i asked the agent that this is something the consumers ought to know before booking, he did not respond. i decided to cancel this order because i was not happy by with the ambiguity of the service.
However in order to cancel, i would also have to pay £25 as a cancellation fee. when i asked the agent for their cancellation policy, he did not respond to my email, i had to phone him on the next day only to say " he didnt know what the cancellation fee was" or where i got the imformation that their website that it doesnt mention anything about a cancellation fee. he still did not send me a copy of the company policy claiming that the website is "new".

i said i would be complaining because i wasnt satisfied with the service, intercargo are quick to take payment from consumers and yet they adjust their quote to add more fees, and cancellation fees in order to trap consumers into carrying on with their service at a higher rate. i have now reviewed some of the reviews from this company on other forums and i did not come across a single positive review. SAVE THE STRESS AND DO NOT USE!

Once I had an issue with their costs they refused to issue a refund.
I had to file a chargeback with my credit card company.
Shortly after I found out that my credit card number was being used to buy things that I never authorized.
I'm in the u.s. and the charges were made in u.k.
Coincidence? I don't think so.
I strongly believe that a dishonest rep from intercargo uk has used my credit card or gave the credit card info to smebody who used it.
I would strongly advise against giving these guys your credit card info! beware!

Intercargo are by far one of the worst shipping companies I have ever had the displeasure of using.

I used them to ship two flat screen TVs (air freight).

First I was promised that the delivery will take 7-10 working days from the drop-off date and boy was I wrong. Not only did they misplace my shipment in their warehouse but they also forgot to send me a packaging list to fill out which I was only notified about after 3 WEEKS of my initial drop-off.

During that period I was in constant contact with them asking what the delay was, and Luke on the other end of the line (he always answers the phone and has no clue on how the company works by the way ... completely useless) and not once was the packaging list mentioned until I spoke to a manager (Zia) who was avoiding me for days until I pinned him down! He accused me for not filling out the packaging list form, let me repeat this ... he accused me for not filling out a form that was never sent to me in the first place thus blaming me for the delay! But he compensated that by expressing the shipment after the form was emailed to me and emailed back to them as a good will gesture ... now notice the express order I mentioned just before, that also took 10 days for the TVs to arrive.

Drop-off date 23-Mar... received 26-Apr ... total delivery time 34 days

Conclusion: AVOID AT ALL COST, better to go for a reputable company and pay a little extra than go through the hassle, unprofessional, non-existent customer care, unresponsive team that is intercargo.co.uk

I used Intercargo to send 3 pieces of luggage from the UK to the US. Their service is terrible. They never respond to any emails you send them and will not give you any answers to your questions. They kept asking for a copy of my passport, which I had already sent 3 times prior. They kept telling me they cannot send my luggage without the passport copies. After finally completing paperwork, they admitted that my luggage was sent to the wrong place and was put in storage. I continually called and emailed Intercargo, but they did not do anything until a month or so after contacting them, after countless emails and international phone calls made on my part. It took me 4 MONTHS to get my luggage, when it should have taken only 2 weeks. I asked multiple times for a refund, but they did not do anything for me. I sent multiple emails to the manager, and even wrote a letter and mailed it from the US to the UK. NO RESPONSE. Overall, using Intercargo was one of the worst experiences I have ever had. I WOULD NOT RECOMMEND THEM TO ANYONE!

I contracted the company at the end of march 2011 and today Í'm still waiting for my luggage to arrive. I contract a 7-10 days service and it passed more than a month . Very poor service

Intercargo charged our credit card and then, despite promises to pick up packages, failed to pick them up. After numerous telephone conversations and more promises the whole company started to look like a scam so we cancelled the payment with our credit card company. The company did not return calls and did not communicate with us in a responsible manner. Do business with these people at your own risk. Do not make cash payments. If the parcels have been picked up there does not seem to be any way to track them.