International Education Research Foundation [IERF]
Reviews and Complaints

IERF#S22-03953

Name - Irene Atieno Ochieng

Phone :O720845844

City: Nairobi, Kenya

Street: Adams

Apartment: Woodley Court

I have not received my document yet, many months down the line since you claimed you had sent them, I later receive an email from you that you did not indicate my phone number, yet while requesting the details so that you could send them back, you provided a provision for phone number which you chose not to indicate, how would it not be clear that I had not instructed the phone number to be indicated yet I had put it together with the address, as you requested. it is not possible for any organization, to reach the owner of the parcel, without a contact, even if they were to deliver to my house they have to call first.

Kindly follow it up with the organization you sent the parcel with as the sender of the parcel, were it that I was sending the documents to you and you had not received it, am sure you would have told me to follow up with the organization I sent it with so you can do the same, there is no way the same organization you received the parcel from can not deliver the parcel back to me. kindy this documents are very important.

please I have received a job interview and I need to go with the documents next week monday.

had I known earlier that I wouldn't get my document back I wouldn't have chosen your organization, I really regret.

I'm very unhappy with the services offered by this company. Their charges are ridiculously high when compared to other companies, but the services they offer are pathetic. First of all, they don't answer their phones. On rare occasions I got hold of someone, they are rude and provide conflicting information and hide some facts about their Unfair, Evil and stupid policies. Their services are also very slow!
Secondly, I had used their services in the past and I wanted to get the records from them to use after two years. They Informed me (via Email) that they don't send the documents after two years (this is their policy that they NEVER told me before). This is wrong because other services send documents even after 10 years. Additionally, they wanted that I send them the copies of original diplomas and transcripts again, which I had sent earlier. I really doubt and wonder How on earth do they keep the records in the 21st Century?

If you want to avoid the hassle, just don't use their service or just be aware of what you are signing for.

Only response for months by IERF:
"We have forwarded email to your university and are waiting on their response".
How many emails sent in 6 months - only 2...after which IERF staff and evaluator just waiting around and waiting.
August 01, 2012 when I summited my online application and called up IERF to confirm receipt. At first got very fast and friendly response.
February 05, 2013 is when I demanded for a refund and only got refund of the 24 hour rush service I had applied for on August 01, 2012.
Just by those two sentences abov you can tell how IERF takes customer service and their consumers priority. Just hopeless...all office staff having to speak to more than 5 or so staff members upon follow up.

International Education Research Foundation (IERF) was used to obtain credentialing for my husband who received his training in physical therapy in the Philippines. IERF received all the necessary documentation to complete his application on January 4, 2011. Their website lists three months as the time frame for evaluation completion. It has been nearly six months, and we have yet to receive his evaluation. The numerous attempts my husband made to inquire about what was taking so long were met with the same lies & excuses (i.e., "We've had an abundance of applicants and are training new staff.) I could feasibly accept that "explanation" had it been a few weeks delay--but, his report is three months overdue! I finally called IERF myself today to argue my husband's case. We have five children, and my husband's livelihood has been at the mercy of IERF. We were to have relocated to Texas in May but were unable to do so because of the incompetence & negligence of IERF. Now, my family is suffering. Where is their compassion toward their fellow man? IERF is not the organization in reality versus what they purport on their website. I also suspect that my husband was discriminated against because of his thick accent & nationality. This is totally unacceptable and warrants further investigation by the government.

I received an incorrect foreign education credential evaluation service from IERF. They cannot be reached by phone, only by email after ordering (and paying) a service. After receiving my official report 3 weeks after initializing their services they did not assign me the degree that the institution I studied at equate my european education with and which was accepted as a master's degree by an accredited university in the US before being admitted to their doctoral program. Pointing that out to them was useless. They are convinced that a ghost office with a fancy website seems to know better than an actual academic institution. They did not want to re-evaluate and left me with a useless transcript evaluation report and out of $200. Do not use their service. These official transcripts equivalency evaluation services are scams!