Menu
For Business Write a review File a complaint
International Sports Sciences Association

International Sports Sciences Association review: Issa's elite training program

E
Author of the review
6:19 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased ISSA's ELITE Training Program on 01/04/24. Before agreeing to the terms I specifically asked the representative if there was anything else I would need to pay for in order to get the certifications advertised. I was told there was not. They offer a money back guarantee which I had also inqured about. After purchasing the program it came to my attention in order to qualify for the money back guarantee I had to take the NCCPT test which was included 1 time free, but there is an extra $79 proctor fee for this test that was not discussed or disclosed when making the purchase. I called back the following day and spoke to another representative who informed me that I would be charged a 10% fee for cancelation. She told me she would escalate me to a supervisor as she herself could not wave the fee. I waited and instead of transferring me to her supervisor she actually transferred me to the person I originally purchased the program from. He told me there was no way to avoid the proctor fee as it was done through another company. During our call he hung up on me and did not return my call. The day I purchased the program he called me multiple times and was in constant contact with me. I found this unpleasant as well as unprofessional. I did more research after the call and found out ISSA purchased NCCPT. I am confused as how they cannot wave this fee or why I was not told I must take this test in order to qualify for the money back guarantee or at the least informed there would be an extra expense to get the advertised certification. This experience has made me not want to get certified through the company or promote them in the future by earning their certification. I spoke with another representative today and requested to speak with a supervisor. While I was waiting for a response from the supervisor she explained to me the salesman does not sell the NCCPT test so that's why he didn't inform me about it. She also agreed with me about the lack of transparency in disclosing the NCCPT information. She told me I qualified for a full refund because it's been less then 7 days since my purchase

and that she would be in contact with me if for whatever reason I was denied my refund because she couldn't get ahold of her supervisors. She then told me her supervisor would contact me tomorrow regarding my refund for my down payment that I was denied due to "administrative fees" after saying I qualified for a full refund. I told her I believe there should be more transparency during the sale in order to inform customers of the extra investment required for the NCCPT proctor fee.

Claimed loss: $49

Desired outcome: Full refund including down payment.

Confidential Information Hidden: This section contains confidential information visible to verified International Sports Sciences Association representatives only. If you are affiliated with International Sports Sciences Association, please claim your business to access these details.

0 comments
Add a comment

More International Sports Sciences Association reviews & complaints

International Sports Sciences Association - I joined ISSA several months ago to become a personal trainer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
International Sports Sciences Association - Date of transaction: 08-16-2022 Value of transaction: $ 1 (Invoice # *******)Nature of transaction: Salesperson from ISSA (**********************
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
International Sports Sciences Association - I signed up for the personal trainer certificate in April 2021
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. International Sports Sciences Association Contacts

  2. International Sports Sciences Association phone numbers
    +1 (805) 301-6034
    +1 (805) 301-6034
    Click up if you have successfully reached International Sports Sciences Association by calling +1 (805) 301-6034 phone number 0 0 users reported that they have successfully reached International Sports Sciences Association by calling +1 (805) 301-6034 phone number Click down if you have unsuccessfully reached International Sports Sciences Association by calling +1 (805) 301-6034 phone number 0 0 users reported that they have UNsuccessfully reached International Sports Sciences Association by calling +1 (805) 301-6034 phone number
    +1 (800) 545-8111
    +1 (800) 545-8111
    Click up if you have successfully reached International Sports Sciences Association by calling +1 (800) 545-8111 phone number 0 0 users reported that they have successfully reached International Sports Sciences Association by calling +1 (800) 545-8111 phone number Click down if you have unsuccessfully reached International Sports Sciences Association by calling +1 (800) 545-8111 phone number 0 0 users reported that they have UNsuccessfully reached International Sports Sciences Association by calling +1 (800) 545-8111 phone number
    Marketing Manager
    +1 (800) 545-4772
    +1 (800) 545-4772
    Click up if you have successfully reached International Sports Sciences Association by calling +1 (800) 545-4772 phone number 0 0 users reported that they have successfully reached International Sports Sciences Association by calling +1 (800) 545-4772 phone number Click down if you have unsuccessfully reached International Sports Sciences Association by calling +1 (800) 545-4772 phone number 0 0 users reported that they have UNsuccessfully reached International Sports Sciences Association by calling +1 (800) 545-4772 phone number
    +1 (855) 478-0340
    +1 (855) 478-0340
    Click up if you have successfully reached International Sports Sciences Association by calling +1 (855) 478-0340 phone number 0 0 users reported that they have successfully reached International Sports Sciences Association by calling +1 (855) 478-0340 phone number Click down if you have unsuccessfully reached International Sports Sciences Association by calling +1 (855) 478-0340 phone number 0 0 users reported that they have UNsuccessfully reached International Sports Sciences Association by calling +1 (855) 478-0340 phone number
    More phone numbers
  3. International Sports Sciences Association emails
  4. International Sports Sciences Association address
    11201 N Tatum Blvd Ste 300 PMB 28058, Phoenix, Arizona, 85028-6039, United States
  5. International Sports Sciences Association social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
International Sports Sciences Association Category
International Sports Sciences Association is ranked 4 among 21 companies in the Fitness and Exercise category