Interval International / IntervalWorld.com
Reviews and Complaints

I've had my week 2021 week Deposited since Spring of 2021. I've been awaiting an opening all last year [2022] and this year [2023] It will "expire" December 31 2023. I've looked at all II exchange resorts in Myrtle Beach and many of them will show availability until I try to use my chosen exchange and then suddenly "no availability" pops up. This has been an issue ever since II has taken over. I never had an issue depositing and exchanging my weeks before. I am currently attempting to exchange my deposited week from 2021 for a very specific week for this year because I am trying to coordinate a family vacation for myself and my children and their families. I am beyond frustrated at how much the fees continue to increase but the difficulties to deposit and exchange increase. I need this resolved so I can feel this timeshare is worth the cost!

II took 18,000 credits and 2 housekeeping tokens from my timeshare and no one can seem to resolve this!. I called on March 1... Not even a note that I called when I called again on March 6th (spoke to Dulce who would not give a last name and said she was with the Florida call centre and can be found because she is the only Dulce there). I have a reservation and it was 12,000 credits which I made and they took out. Then one the same day they took out 8,000 and another 10,000 for a total of 18,000 along with the 12,000 (This totaling 30,000). With all of this they took a total of 3 housekeeping tokens from my account with each credit withdraw they did. So a vacation for July that was suppose to be 12,000 credits with the exchange fee and 1 housekeeping token has cost me 30,000 credits and 3 housekeeping tokens. All these were done in on Feb 24th.

One of the worst travel companies I have ever dealt with. Online department customer service agent has an attitude with me "speaking" over her yet she is not listening to what my question is. How can you provide me with a response if YOU are not listening? Plus, nobody seems to know how to talk to customers. Disappointment that this company is supposed to be affiliated with my timeshare contract and it does not even work. Worthless.

Confirmation # [protected] Reservation# 177647 The Cliffs Club Princeville HI

I phoned to have a search for which I had to pay US$219.00 prior to it being done. I gave specific dates to coincide with a check in at a resort already booked beginning on the last day of my request. I received a confirmation and a couple of days later for some reason I checked the dates. They were for a week ending a full day before what I had requested. Today I phoned to ask that Interval's mistake be changed to the dates I had requested, since we would have had to find a motel or hotel for that one night. What happened then was my confirmation was cancelled and a "courtesy" request to refund my search. This was "pending" and not definite. I am now out of the week from the search results, albeit wrong dates, and so far I am also out the US$219.00. Consequently, I am being penalized both time wise and probably financially for an Intervalworld mistake. E026081159. PDF

To brief as I have lost all patience after I hung up on this IDIOT.

I called the 0344 number from my home in Doncaster DN3 1LY.

The person was SLOW, INCOMPETANT, HAD NO KNOWLEDGE, & SPOKE APPAULING ENGLISH.

Everything I asked, he stumbled, kept going quiet on me & failed to answer most all I asked of him. I swore in anger & hung up... without having the opportunity to give my feedback by "staying on the line" - this guy would not end the conversation following my continual attempts requesting a supervisor to call me back without further delay!

That never happened... surprise, surprise!

Grc & Am Hewgill

[protected]

Hello my membership number is 936 2611
I was unable to go 2 holidays because of last minute cancellation because of covid and changing of restrictions
I was told my membership expires 11/12/2021 which I feel is really unfair due to current situation of covid and quick changing of restrictions travel.

I feel that my membership should extend to allow me to use these holiday otherwise I feel wasted my money and was not able to get my money back. Clc extended me so I feel that I should have the same outcome and more understanding of the current situation when everything has become just unknown
Thank you
Silvana Madi
11/07/1982

I have called customer service and was told that I could not use my week. Because it expired but that was the time that Covid hit and I ended up being very sick and had Covid. I was working in the school system they were not allowing us to go out of New Jersey. And now they said that there's no way I could use my week. I feel this is unfair and I don't even know if I want to renew my membership. I understand you have policy during a world pandemic I feel you should be a little more understanding. Money as hard as it is and I'd really like to come down and use my week in WESTGATE vacation Villa . Thank you for listening to me Patty Siddons at [protected] thanks again and have a great day.

Place booked was supposedly good for June. I was given a certificate that when I pressed redeem it did not bring up the full menu and only allowed the same lousy choices you give on your free certificates. I called and they said I could not make the exchange for the full menu online, only by phone. So I lost the place I
wanted to go to in Manhattan. I even tried to book it in exchange for my 2022 time share and phoned and asked if it could be switched to my certificate. No. No no. Go to Cape Cod in the winter or how about some other off season location. Because you have a computer glitch that does not allow me to access the full menu perhaps you should allow me to request 3 destinations and allow me one should it arise. I feel ripped off and cheated. You accepted my funds for a booking cancelled due to Covid and now please offer something equitable in return. I am a front line worker who is recovering from a TBI and give my clients my best. How about you go the extra mile for me and play fair.

We booked Ft Myers Fl. for the week of Aug 8th at LEH Resort Conformation#[protected] I booked it the first week of March 2020 our member # is 100909. I called to change the date of our trip and was told that I would have to pay the transfer fee of $208.00 again when I tried to change it again using another representative I was told I would have to pay $59.00. Being the reason for making the change was the pandemic. Why do I have to repay the transfer fee again. Our home base is Atlantic city at the flagship hotel. All we want to do is leave the reservation open until we can re book the trip after the pandemic gets under control. I have COPD and a quarter lung missing and cannot afford to be exposed to covid 19. I have read many complaints about this online so I am wondering if the may be a class action lawsuit about this. Please advise what I can do about this. I live on a fixed income and cannot afford to pay extra transfer fees because of something I can not control. I can be reached at [protected] or email at [protected]@yahoo.com

Thank you for your assistance.

Vincent Esposito

Interval international's customer service is horrible. I have been trading with them for 16 years. I travel regularly, and my membership with interval has always been active. That being said, I had two weeks booked this summer (2020), one in aruba and one in miami. Beyond my control, the covid-19 pandemic happened to the world. My flight was canceled by the airlines, and they refused to fly to aruba until mid-august. The resort in miami said that they were open but that none of their amenities were open.. No pool.. No gym.. No restaurants.. No shops.. Nothing. Essentially I can spend a week there in my room if I want.. Which makes no sense. Why would anyone want to do that? I was given no option to reschedule. Florida isn't even open, and there is no care or concern for my safety. I have to choose to vacation and put myself at risk or deposit my week, have a 59-day window to book again and pay another trading fee of over $200. The resort in aruba is closed until further notice.
I called interval international hoping for some compassion, understanding, or something to see if there was a way that I could book at the same resort next summer, deposit my week etc. I called in april... My vacation in miami was in june, and my vacation in aruba was in july.. So I was not waiting until the last minute. Interval internal customer service told me that because they were only making accommodations until the end of may for members that they would not be able to help me. My options were to deposit my weeks, have a 59-day window to book next time and pay the trading fee of over $200 for each week again. Or I could wait to see if they extend the refund accommodations. If I wait, they said that I run the risk of it not being extended and only have a 30-day window to book next time and would have to pay over $200 again. The customer service representative said that the aruba resort was scheduled to open before my vacation, so if I did not go, that would be on me. They did not care that it is in my best interest to stay home to protect against potential exposer to the virus. No concern for my safety at all. I either book with an airline that is flying to aruba since southwest isn't, and I spend a week again amid this pandemic, or I deposit my week, have a 59-day window to book next time, and I have to pay the over $200 fee.
Either way, I am out of luck. It amazes me that everyone else in the world is willing to work with people and make arrangements that would otherwise not be an option. However, interval international is still business as usual. No compassion. No regard for their members. If I did not have to use this company to trade, I wouldn't. This is no way to treat customers or do business. They should take notes from southwest airlines, who goes over and beyond to take care of their customers. During this pandemic, southwest airlines refunded my flights and gave their customers additional perks and rewards because of the public's inability to travel. They cared enough to decide to protect their customers. I am sickened at the greed of this company and their lack of concern for their customer base.

I have a Westgate 3 bedroom property during Christmas week and the choices the past couple of years have dwindled down to squat availability. Its egregiously horrible for the accommodations certificates. The choices given are all 2-3 star properties and everything is off season brutally cold weather resorts. But if you want to ski those choices arent put into the selections. Ive had my timeshare since 2002 and I now want to get rid of it. Whoever has taken over the leadership at Interval International needs to be fired. Anything of value is only put into the getaways and you are charged up the ying yang to go. This company is no longer a timeshare trade, its a clearinghouse for Interval to make big $$. We as owners paid the $$ and continue to do so thru maintenance fees and we are allotted spit to chose from. Its all become a bait and switch. There are dozens of locations which are no longer offered to us to pick, like Hilton Head and Hawaii and more upscale resorts thru the US and Europe. All of these resorts are pilled into the getaways at pricing we cannot afford. When we bought we were assured all of these resorts existed ----- Now we are grossly cheated out of all of them~!

Dear Mr/Mrs,
Thanks in advance for your considerations.
We got our week exchange at Porto Sokhna resort, unfortunately!
It's our second night and we already wanna leave that terrible place, starting from our arrival, we arrived at 18:00 and we were shocked that the reception was closed! We called the management and they replied to us by a very rude way that the reception staff have a food break and they will open at 20:00 so we had to stay at the street for two hours with my mum which has a lot of health issues. Then when the receptionist arrived at 20:00 he made the check in for us at 22:00 as the room was not ready!
The biggest shock that we discovered that they give us a room in the water front resort which doesn't have any amenities and even not considered as hotel apartments with no stars even! Shockley again we discovered that the staff of the hotel are in the rooms next to us.. Of course no towels card, no housekeeping, no pool access for the pyramids buildings which we supposed to be staying there!
We already have friends coming from interval and timeshare staying at the pyramids buildings, actually not only our friends all timeshare apartments are in the pyramids building and it's not our first time at Porto so we know our rights very well, the management of Porto didn't deny that we have to be staying at the pyramids buildings but they told us that it's a mistake from the interval Cairo office and the office has to send an email to the resort to move us from water front to the pyramids buildings.
I dunno if we will have to spend another 24 hours at this staff housing but we are hoping that you might solve this problem asap as my mother is very disappointed and getting more health issues as the place is very bad and she even can't go to the beach as it's 30 min. Walking, and a lot of stairs from the place we are staying now.. ithey destroyed our holiday which we always waiting for. So will be great if interval world considered our complaint and move us to the pyramids building immediately, doesn't matter which floor or which apartment. Just to be near all amenities and the beach and simply to get the services and the rights written in our contract.

Thanks and regards

Interval makes a lot of marketing effort to sell you their membership and get you to deposits your valuable weeks with them . Once that is done, the service I am getting as been getting form bad to TERRIBLE over the years.
1-Interval tels you to deposit your week early to increase your chance of getting want you want. I notice today that my week ending in August 2019 will only show one pages of results while the same week in Paris ending in 2020 will give me 3 pages of results: the customer rep just explain me that the longer a week sits in a request, the less is value is ! My bad for agreeing to release my weeks so early.

( By now I gave to Interval 2 summer weeks in Paris a year and a half ago, but when I want to use the equivalent week credited their value is gone ! 2 pending request for about 10 locations on 3 different dates and NOTHING to get in return unless I settle for cheap hotel that's not even worth the cost of membership and exchange fees).

2- Because my weeks are in Paris, a location with a very high demand, Interval offers me a bonus week for each week I deposit except that they keep adding limitation to the way (time, & place) I can use those weeks. As a result I haven't been able to use any of those bonus week for years now.
Interval keeps increasing the fees and giving you LESS AND LESS FOR YOUR MONEY. A real rip off but ... they are nearly the only one so sadly they can afford to treat us like that.

I just had 3 exchange weeks along with my platinum membership expire without any notification. My client number is 5843399. I talked to 2 very nice ladies regarding the issue, but with no resolution. It seems that if I want to extend the weeks I have to pay a fee and there was another fee if I wanted to give one on the weeks to my daughter. I gave her a week last year to come to Florida but because Hurricane Irma hit the resort she could not use the week, and she had to pay a fee to return it to stock. It was a natural disaster, she didn't cancel, the resort was closed. I have already filed one review on another site and it was not flattering.
The only resolution I want is the 3 week restored, no fees, since I OWN the weeks and if you would like to keep my membership, I need an answer very soon.

Resort Sea Club IV was absolutely awful. The only thing good about this resort is the view of the ocean. The rooms had window ac unit above the bed. The room was first stuffy and muggy then chilly enough to need a light cover/sheet. Then hot again. I cannot believe I bought my timeshare as a better way to travel these accommodations were absolutely awful. The manager got back to me only after I posted a message on Facebook. And said he needed to "educate me on traveling and staying in Florida". that all the hotels were bought up as timeshares and they are merely slight upgrade hotels. The rooms were very nice but to sleep with an air conditioning unit above the bed is not even healthy! And besides that I have stayed in Florida many many times and I have never stayed in a room with a window unit above the bed. I believe some sort of restitution should be offered because this resort is definitely not a "better way to stay".

8/2/2018 maureen smith ( me ) received letter saying my banked weeks were put on hold. Made first call to resort, no operator available, called accounty dept. Noanswer, called operator again, and got recording saying unavailable, called front desk and transferred to accounting, operator said probably at lunch, left msg for nancy velez no call back.Called again to mrs velez and no response, so no service what so ever. Why? no one answers phone, only recordings no call backs, this is not what i call customer service and our fees are going up while our customer service going down, i understand puerto rico has suffered from the hurricane but that doesn't negate a telephone call.

I recently processed an exchange through interval internationals website. I made payment, but received notice in the mail that the exchange was cancelled. After calling Interval to find out why the exchange had been cancelled, we learned that it was not confirmed through our home site.

My mother and myself called the home site to determine why it was not confirmed and were told we did not have an exchange no. Now this seems incorrect considering in order to book online with Interval, we had to use the exchange number provided to us on Intervals Web page. Once I explained this to the customer service rep, she put me on hold to review the account and exchange no. and was able to align her findings with my concern. She was kind enough to contact her supervisor and issue my mother and I a new exchange number. However; once the refund processed from the original cancellation and we contacted Interval to re-book, we learned that we lost our original requested week, due to no units being available to accommodate our family size. Because of this and our schedules, we then had to request a week that is three weeks ahead of our original travel dates. We decided to go ahead and book the week.

Due to an unexpected illness a July 28 travel date seemed to be less like. Therefore on July 23rd I called to see if I could pay to add E-Plus to my account and move the dates. The young lady on the phone was very accommodating, however was not able to assist me due to the 24 hour window being expired. Once I explained to her why we ended up with these dates to begin with, she then escalated my ticket with hopes of assisting me. This was mistake no. 1. Roman came to the line and the call was going smoothly until I asked for information to file a formal complaint. Roman directed me to the customer support page. The issue with this is Roman works in Customer Service. Essentially, he was redirecting me back to himself or his group. I asked Roman for a formal address where I could mail a formal complaint. Roman then sent me to the E-mail Us link on the customer support page. I then re-explained that I was in search for an address where I could mail a formal complaint. Most companies have a complaint department that handles these request. He said "oh" and then stated "[protected]@Interval…". I said no, that just takes me back to your group whom we've already determined could not assist me further than cancelling my exchange, extending my week and me now have to pay Interval a THIRD time to book the same vacation. Roman then gives me the following number to call. 1.800.722.1797. Now, we are getting somewhere I thought. Roman just didn't understand my request the first three times I asked Roman, I thought. Mistake No. 2. I called the number which is the number for Interval Internationals Executive office. This is a problem because unless you have an extension to enter, you are told to hold and then you receive a busy signal. I called Interval back again and asked the representative who answered the call to send me to the complaints department. MISTAKE NO. 3. While the rep was very understanding and polite, when the transfer picked up, it was ROMAN. I explained that the number he provided did not work for me and I needed a new number. He told me the number had been working all day for everyone else they gave it to. Maybe he gave them the extension or maybe the office was closed, I don't know. He stated he would send a ticket to Technical Support to determine the issue. I asked him was he going to transfer me to them. He said no, he would submit a ticket after the fact. I asked; how would I know once the ticket was completed, would someone call me, would I get an email, or anything. He said no, I asked to speak a supervisor. MISTAKE NO. 4. Roman asked me to wait on hold so that he could put a supervisor on the line. I wait and nothing. He comes back to the phone only to tell me there is no supervisor available but he plays the role of a supervisor and could assist me. I tell Roman, that I am happy to wait and he tells me at this time there is no supervisor I can speak with. I explain to Roman that this is ridiculous and that filing a complaint should not be this difficult or cause one to have to go through this many circles. I explained to Roman the measures I would take if he did not let me file the formal complaint. Roman said Ok.

o Whom It May Concern

I am a Marriott owner in the Grand Vista Resort in Florida. I have been with Interval since 2005 I believe. I am very unhappy with the service Interval Provides.

I seem to NEVER get the resorts that I request. Unfortunately over the past 5 years, my husband has had many surgeries and we were unable to travel. In between surgeries, we were able to go to St. Martin 2 years ago. Many many times I requested places and they never ever came through.

Last week I used my home resort at the Marriott Grand Vista in Orlando. I requested the Marriott Grand Chateau in Vegas for July 21 to 28, however I just fell and torn my meniscus and patella. Everything is MONEY with your company. I dont normally take the insurance because I always go on the vacations when the seem to go through! I called today to ask for a replacement because I cannot go in July 21, I have to have the surgery.

They were kind enough to extend my week however, this whole thing with 59 days in advance is nothing but a scam. No resort anyway in the world will be available 59 days from submit. For example, since I can drive in a few weeks, I asked if I can have the resort in Wildwood NJ... Now he tried and its booked. Now think about airfare. You get a good rate you cannot book plane fair 59 days in advance. I have booked Florida 7 months in advance, I have booked Aruba 9 months in advance. the earlier you book airfare the cheaper it is.. SO now if I only can request a resort 59 days in advance with NO GUARANTEE that I will get it, how do you expect people to get airfare?

I feel this whole 59 days is unfair and nothing but a way for the consumer to loose the week. I have 2 weeks for my 2017 due to expire 3/2019. Again do to health reasons I didn't deposit early cause I didn't know if we could go anywhere? So now cause I deposited it late, you are now say that I cannot request anything until 59 days before the check in date. So now I have 2 weeks I cannot request, which I know every place in the world will be booked, and now this replacement week, same thing.

Chances are that these three weeks I will loose. I pay over $ 1400 in Marriott ownership fees, Marriott dues, Interval dues. that is a lot of money and most of the time I cannot even use the weeks for all different reasons. The most stupid reason and a Hugh rip off is this 59 days in advance. You give me a list of places that will take me 59 days in advance and get me cheaper Airfare and I will go to them.

I once waited 2 years for St. Lucia, and didn't get it. If it is that hard to get, take the place out of our book... you are wasting money and time for us to get another area! I have a request for St. Lucia again, lets so how many years I have to wait.

I have sent this complaint to Marriott Services because you really need to revamp this whole 59 day rip off policy. I am thinking of selling the timeshare due to this waste of money...

I do not feel it is fair that I can only request 59 days in advance for my 2017 2 weeks, nor this replacement week. I want what is fair, and I feel this is a very unfair scam.

Please see what you can do to lift this 59 days rip off so that I can today request another place within the year. I can pay the extension for the weeks that expire 3/2019 that will give me 6 more months, but I do not feel it is fair that I can request 59 days because you are setting us all up to fail... Call 10000 resorts 59 days in advance and you tell me how many will have a room.. Maybe Newark NJ !