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TurboTax review: Don't use, pick another company

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1:55 pm EDT
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I have used Turbo Tax for many years, with no problems. This year will be my last. There was a major glitch with their system this year. It kept putting amounts in for things I never used. I did not make an RRSP contribution in 2024 but it kept telling me I did. The first time I tried to file I got locked out of the CRA. I then did another filing but didn't use autofill, and printed off my return and mailed it in. Of course this meant I had paid twice. I have been trying for 3 weeks to get a refund of $23 and have submitted 2 refund requests with no response from Turbo tax. Their customer service is horrible. It seems once they get your money they then ignore you. So between a glitchy system and lack of customer service they have lost my business and will be using UFile next year.

Recommendation: stay away from using Turbo Tax

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  2. TurboTax phone numbers
    +1 (520) 901-3280
    +1 (520) 901-3280
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    +1 (800) 446-8848
    +1 (800) 446-8848
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  3. TurboTax address
    2700 Coast Ave, Mountain View, California, 94043, United States
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    Mar 26, 2025
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