TurboTax
Reviews and Complaints

So here's the story of $ spent. Buy turbotax preimer (I have rentals and need preimer) $69.00
Pay for an out of state tax form you need to file for that state - $45
And then... When you try to e-file they want an extra $44.99 to e-file. But of course they never tell you that until you buy the first cd to begin with.
When you call to get info about it, the tech who's opporating out of their home finally answers (after 30 min. Wait) her the phone equipment is so bad you can't understand half of what she's saying... Then she either hangs up on you or the call is dropped! And... Because i've used tt for 7 years I have to get it each yr. Because of being able to transfer a lot of data from the previous year. Never again!

I have spent 3 weeks and multiple hours on the phone with TurboTax representatives trying to get my pasword reset. No one knows what to do.
When I try to use their password / user name change app nothing happens. I am supposed to get an email with a code. No email ever shows up.
Yesterday a rep got me to a cite that is supposed to be the tech department. She promised me I would hear from them by 8pm. No one ever got back. On another issue, I needed to pay for my business state tax forms. I continually stated that these were state forms for BUSINESS. She charged me and then sent the for for Individuals. I can't deal with these people anymore!

I have been using Turbo Tax for years and have never had a problem until this year. When I login to my account (after I have filed), it says my payment should be here 3/8/21. Here it is 3/16/21 and crickets...When I email, they tell me it is on it's way. I haven't called yet but I plan on doing so tomorrow but from the reviews I have seen, I'm not expecting anyone to answer. I also have not received a stimulus payment. I can't remember how I chose to receive my refund but I think it may have been on their debit card because for some reason I couldn't have it deposited into my account as I have in the past. When I login to my account, it is very confusing and I can't figure it out. Just frustrated as hell. Lesson learned...H&R Block from now on.

RE: Case # [protected]
Income Tax associated with Split Income is not allocating properly which was reported on March 9/2021. Todate this problem is not fixed.
Go to form T1032 to see that the spouse which is receiving the split income has not allocated any income tax

I am beginning to wonder if this program was verified before release.

This is the SECOND problem I have encountered. On March 5/2021 I called to report that the RRSP contribution LImit was not being carried forward (problem solved 3 days later)

I have used TurboTax (TT) for several years and had never had any problems. However, this year, in filing my taxes and my family taxes we had problems. This was due to the stimulus entry in your application. I entered both entries as requested, but I feel that when this portion was programmed into the actual return it was not done correctly. I completed my return, got "Low Risk" error, and I completed and sent. It should be noted that my return, as well as all my families, are simple since as we are all retired. Well I sent my returns back in January. IRS is working my sister's return, from which has adjusted for $600 and will being mailing refund within 2 or 3 weeks. My return is still being reviewed and it is also being adjusted by $600. I still have 3 more returns that or in the process of being looked at. I have other friends that have used TT and filed their taxes in February and have received their return in less that 1 and half weeks. I could of gone on site and used the free tax filings, but I felt more comfortable with TT. However, when I called your office to report this problem; this refuse any apology and stated it was used error. I feel that this is not right, and disappointed with the application and now service. Looking forward to your response.
Tom Guer

I have had nothing but problems trying to file a state return electronically. The turbotax system doesn't accept credit cards and I was told to speak with Technical Support. Unfortunately, I couldn't get anyone on the phone. I was on the call one day alone for 2 hours and still on hold. The tickets I opened are:#[protected], [protected](not able to process credit card payment and today's case, can't file state tax return and select take out of state return. [protected] (Note:Someone just came back and informed me you can't deduct your filing charge for state from your refund even though I have more than enough to cover the $40 dollars)

I have been a turbo tax user since 1999, never have I spent some many hours on the phone trying to get your product to work (aka pay for a state filing)

Also I had to purchase premier because no one could tell me when deluxe was avaliable.

I signed up for tax preparation and spent parts of six weeks sending them data for a return. As near as I can tell they did nothing. When I complained, they closed my file without any notice to me. Afterwards, I spent 1.5 hours talking to nice people that could not help me. They promised to assign another person and did nothing afterward. They are incompetent.

Last week I completed my 2020 Tax return. TurboTax Announcement:. Gratulation! And did not return my product until I paid $120.00 even though I had selected the free version.

Then they found 2 small errors after closing but gave me no option to go back. Finally, with the help of one agent I got back, fix the errors on a form not used and got again to "Ready to file" .

...but not before to pay $120.00 again. - I need to file the tax return now before the deadline,

Please help!

On February 12 of 2021 I got onto my Turbotax account, which I had not been on since the 2020 tax season. When I logged on it said "Congratulations, you have filed your taxes." But I had not entered any information or even started filing my taxes. I called and called and no one could give me an answer as to why or how this happened. So now my taxes are filed without me EVER filing them. Beyond frustrated with Turbotax and will NEVER be using them again.

I have been trying for a week to get a double charged atm withdraw off my balance the phone number is 3 ads that it makes me listen to then the third one asks you to buy insurance 5 times then it says press pound when you press pound it hangs up if you answer any of the three ads it sends you to an emergency center selling neck monitors and is no help
The chat rooms say they are there to help to ask your questions then just sit there and never answer the questions asked and this chat is closed pops up on the screen. I have dealt with many Visa card centers this is unprecedented there is no way this is a legal way to handle customers i also have posted in the chat rooms about it with the 2000 other people who all have problems as well with no hope of getting them fixed all I need is a simple transaction voided it is so obvious I had 12 dollars left and it made my account negative 170 dollars and change no atm would have given me any money with a negative balance if that were the case TurboTax will be bankrupt in weeks from all the atm withdrawals not sure who or how but someone please help me here thanks

I have used H & R Block in previous years for free, I have a simple return as always. I wanted to try Turbo tax this year, BIG mistake. After I entered all info, they were going to charge me $40 and then another $ 40 for state! I do not understand why they charged me $80 for returns that should be simple and free? I would rate Turbo tax a Big 0

Worked 3 hours on my return, saved it, and when I tried to continue working on it the next day and clicked on my return it said File is corrupted, try again or start another return.
I reluctantly started another return, saved it after entering only a few items, then tried to open it and got the same message...File is corrupted, try again or start another return

I had used TurboTax before to do my Self Employment taxes.
But this year after spending hours doing them, at the end it gave me an error message re a Line 18 re Deferring Payment.
I had said NO to deferring payment (I double checked) so why was I even getting this error?
I spent hours on their forum looking for the answer.
All I got were "workarounds" of THEIR ERROR, THEIR BUG, instead of an actual FIX.
I ended up deleting my taxes and starting over.
Same error the 2nd time and I was careful to say I did NOT want the tax deferral even though I knew I had said it the 1st time as well.
Long story short, I tried to contact them and all they did was refer me to the workarounds. A workaround when dealing with the IRS? No! I want it done RIGHT, no crazy workarounds allowed!
In the end I HAD to do the workaround or else do my taxes a THIRD TIME somewhere else!
Now I am worried my return will get rejected or flagged or audited by the IRS which would be a big hassle and more time wasted AND my not getting my return quickly as hoped.
IN the end I just had to submit my return and hope for the best.
I WILL NEVER USE TURBOTAX AGAIN!
I have lost all confidence in their product, and also their customer service/Help dept is horrible. They just refer you to people who work for free, not employees of theirs.
You just CAN NOT make mistakes like this (have a bug that you expect your clients to work around!) if you are involved with doing people's Taxes!
UNACCEPTABLE!
[As you can see below, the answer to the question they were asking me regarding a form I said NO to (not wanting to defer any of my taxes) is complicated to answer and that's what I was paying THEM for! Waste of time and money!)

Filed 2020 tax on Feb 10th or 11th with Tamatha. Haven't heard from since. No phone call or email. I don't know status or amt of refund. Nothing. Can't find Turbo tax phone no. I need SOMEONE to contact me ASAP. THOMAS HERMAN [protected] email [protected]@yahoo.com I'm very disappointed with Turbo tax this year. Last year and beyond, I filed in twenty minutes, I saw the amount of my return as I filed, received confirmation within 2 days. This year zip. Waiting for response.

I received e-mail on 2/1 stating that my return was transmitted at 5:42 am PST. It is now 17 days later and I have not been notified that my return was
accepted or rejected by the IRS. It is impossible to speak to a "person" at Turbo tax. I do not believe my return was transmitted because other family members using the same product, e-filed after 2/12 and their returns were accepted by the IRS within hours.

Called to inquire about the refund advance card and after getting the callback from waiting in phone line it was some lady in her home with loud music on and someone swearing in the background, I said hello numerous times and no one responded. I then tried calling another service number of theirs and have now been on hold for half an hour.

On 2/15/21, I was completing my 2020 tax returns. After the website had been advertising for a $40 return (federal) and additional $40 return (state), I was charged $90 and then an additional $50. I did not received or request any additional services and would like a refund for the difference.

$40 +$40 = $80
$90 +50 = $140
Refund = $60

Thank you,
L.Marshall

I used Turbo Tax Deluxe to file my taxes. My federal return was rejected because a social security number was left off of the form. I have gone thru Turbo Tax's automated system to 'fix it' and there is no way for me to fix it. The problem is embedded within Turbo Tax's software. The software is not transferring the SSN correctly. I have tried getting help online and thru the automated systems and it has failed miserably. After waiting nearly an hour for what was supposed to be less than a 30 minute wait, I received a call form Turbo Tax. However, the representative could not help me with this very basic problem. So she tried to transfer me. In trying to transfer me she hung up on me. Now I have to log back in and request another call. I'm now told the wait will be 61 minutes. Turbo Tax's system is obviously very flawed. They are charging clients for services that they cannot provide. This is, in essence, theft.

I will never use Turbo Tax again. I have used them for years. First of all, when I went to EFile, after paying, it gave me a bogus message asking me to clear cookies, change browsers, delete history, etc. After working on my computers for hours, I found a response telling me "sorry, it's our error you need to delete your state return and reenter". I did this and then it wanted me to pay again I called Intuit, stayed on the line for 30 minutes and never got an answer. He told me he would call me back and never did. I called again and had to wait another hour for a call back only to be told "sorry we have a problem and you just weren't billed for your state tax" and need to pay again. I had my receipt and she tried to tell me this was only for federal even though I was at the point of submitting both returns. Let me tell you, never use them and I sure won't again. This was the most bogus gouging I've ever experienced. No one offered to reimburse me for the hours I tried to correct their program error. Just wanted more money. $80 for a simple return. Really?