TurboTax
Reviews and Complaints

My refund the irs said when filed was correct but my refund for state wad a thousand dollars missing I want to know were my money is

downloads do not work properly. no refunds. no support. TOTAL RIPOFF! Stay away from this site!

Same thing happend to me over 7K missing that netspend says was sent back to the IRS but the irs cant find it 2 months later!

TBX, why would you used a net-spend per-paid card. It look like you have bad credit and can not get a regular bank account so the IRS can send your check to the bank.

According to Netspend customer service my refund was sent back to the IRS due to lack of proof of adress. If this is so then why does the IRS say it is not there and an advocate for the IRS states that you return unused portions of tax rebate funds rejected all in one large sum check and no proof of who's money it belongs to such as statement of amount and names of all returns sent in that one large check. How is the IRS suppose to know who's money has been returned to them and what amount is for each person tax returns are? This is a poor example of banking! This also causes hardship on families who are waiting for thier returns to be resent out by the IRS. Also the IRS has no clue who we are that had thier returns sent back to them nor the amount of money that is owed. What are we to do? What should you do to fix this problem to help tax payers recieve what is owed to them?

Please send your information to feedback@netspend.com and we will look into this for you.

Thank you,

NetSpend

Same thing has happened to me. I received $2, 000 dollars on my card and had over $1, 000 left on it. In the beginning of April I received an email stating that my account has been closed and to call this number [protected], I called that evening and was told that my funds were being issued to a check on the account by the middle of April, it is now April 29th, I just called the original number and they have told me that was not the department that deals with it and they transferred me to a line that was not working. This is ridiculous.

We are very sorry to hear that you feel this way about us.

Please send your information to feedback@netspend.com and we will he happy to address any concerns.

Thank you,

NetSpend

I used Turbotax to prepare my 2008 tax returns. I bought a house in September of 2008 and qualified for the first time homebuyer "tax credit". Turbotax failed to inform me that this is not a credit! That it is in fact an interest free loan that I have to pay back within 15 years. I didn't get any messages informing me or sign anything agreeing to pay this "tax credit" back.

Hi Jakki,

We are very sorry to hear about the unauthorized charges made on your account. There are several different ways fraudsters can gain access to your card information and we would like to assist you with this. Please send your information to feedback@netspend.com and we will get back with you.

We can assure you that your account security and your privacy are very important to us. We work to provide you a secure experience by using industry leading security technology and adhering to the payment card industry's most stringent standards for protecting payment card information.

Thank you,

NetSpend

It's a "Bait and Switch" tactic. You fill out all the information under the free option and it's only when you get to the end that they tell you you don't qualify for the free option because you had one capital gains transaction.

Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

Did you get your money yet? I closed my card after not receiviong it, I closed it on 2/17 and today 3/29 I still have not received my money, I am contacting an attorney.

I'm not really sure what to think at this point. I've used them for the last 5 to 7 years and only had a couple issues but that was because I forgot my password and didn't have a hard copy of anything.

This year because of my financial situation I had closes my account in Dec, forgetting all about how I was going to get my refund this year. I was going to choose the prepaid car bit now I'm not sure I'm confident enough.

I really wanted to get the Chase Liquid prepaid Visa card since that's where I used to bank. Problem is my driver's license.has been expired because I haven't had enough money to pay for renewal and I was pulled over last year for that very reason and the fine is $402! Geez, I just paid over $200 to get my 1998 Honda Civic which also had to be smogged. I've been living in my car for the last year it was either find a cheap place to live or eat. Without a beat I had to choose food. Los Angeles is just way to expensive to live compared to the average wages and I had 2 full-time jobs.

I 57 and don't have someone I can fall on for a place to sleep or ask for a small loan to get my license or just an ID. I have an original Social Sec card and my birth certificate somewhere but I'm afraid that won't be enough because no picture ID. What do they think. When my DL expired I no longer am the same person on that card with my picture which also happens to have the exact same name on Birth Cert and Social.

People get away with none of those things so why am I, born in the United States, served in the Air Force and paid taxes every year and now that I'm in a tough spot I may not be able to get back the money I worked hard for only because they take too much out every year.

I need to go live off the grid after this.I just can't deal with all the ridiculous rules they keep putting on Americans to "Protect us from terrorist" and yet our lives have become the ones inconvenienced while the actual terrorist seem to go on their way unimpeded and laughing as they watch us getting fondled so we can leave or return to our own country.

Hey I'm not for building a wall or deporting everyone bit something does need to be put in place to improve weeding out the true terrorist and I'm not pointing at any one race or religion because even Americans have turned evil on their own country.

I'm not a criminal or drug addict and after my 3 years at my last job a young kid and ex-con passed my pay after he was there 6 months and I had over 20 years of construction and tools at one of the big box stores. Or the kid coming from Louisiana and took a greeters job and started at around my current rate.

What has this world come to? All this frustration and all over me wanting to get my hard earned money back so I can give it all back for fines and fees so they can have an active DL so I can actually prove that I am who I say I so I won't be mistaken for a terrorist who is so broke he couldn't cause too much damage.

I have to go before I lose my mind. Thanks for letting me vent, I really needed it. I honestly believe also that my type of situation is more common than most choose to believe. Heck I myself know at least 2 people having issues . Good luck to everyone.

Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

I filed my taxes and opted for the card as well. I got the card in the mail fortunately. Unfortunately Turbo Tax had laced the envelope with pubic lice which decended to my loins and began to wreak havoc. A week after this my card started floating in the air mysteriously and spinning round and round emitting a strange light. It was then that in a flash it had transformed into a Decepticon and began turning all of my electronic devices into living robots! I called the 800 number I had written down after the pubic lice incident and they informed me that because of the Planetary alignments and the Bush tax cuts that I would have to find a way to destroy the card before it was able to tear apart the fabric of space and time. I called Stephen Hawking and asked for his advice because this monster card had my money deposited on it, which it was spending wildly at gentlemens clubs and Putt Putt Golf. Finally the Air Force sent help and the card was blasted to bits along with my wife and house. Although I am sad about the wife and house, the card was destoyed before all of my money was spent.

STAY AWAY FROM TURBO TAX CARD They are the ones closing the accounts and reaping the benefits of thousands no millions of dollars in interest they we should be benefiting my account has been closed twice now I was paying for my fathers funeral expenses and low and behold card denied with a $10, 000. available balance some how there has to be a way to make them pay for the inconvenience and embarrassment they cause and if Joe blow tried something like this they would be arrested . their rules made as they go are something else that should be investigated. why is it that every rich enterprise wants to take advantage of already struggling class of people I hope they all burn in hell I don't know how they sleep at night !

Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

I have always used Turbo Tax to process my taxes. I have always been a happy customer until this year. The problem is, the Turbotax card in general. I went thru a divorce in 2011, and closed my bank account. When I processed my taxes, I had not established another checking account, so I opted for the pre paid card. The first delay was an error on my part, in moving I made a typo error on my address. I called Santa Barbara Bank and Trust and notified them, and submitted the proof they asked for. They accepted my documents which included social security card, drivers license, and notification from the USPS of the change of address with the correct address on it. Then I phoned the turbo tax card toll free number...What a joke!The first rep I spoke with told me he had all the verification and a new card was being shipped to the correct address. I called several days later to check the status and verified the card was mailed. I received text confirmation that the refund had been deposited, still no card. At that time, I called again; this time I was told the card was never shipped. I had to provide proof of identity. I faxed the same documents to both Turbo Tax and Bancorp. I was told by a rep at Bancorp, the documents were accepted. Only to find out a day later they were not. I opened a new checking account in my home town and asked if funds could be transferred and was told they could not because I was unable to prove my identity. At this time I was very upset. After faxing several letters and documents the security hold was finally lifted. I was advised by a bancorp rep to phone turbotax again to get card shipped. I was on hold for nearly an hour to be told they could not ship another card due to the computer system not allowing a card to be issued. So now I am really angry!After getting off the phone with TT, Bancorp called and I spoke with the rep who told me the I could transfer funds. My biggest issue is not proving the identity, but I should have been told with my first call. I have been insulted by reps, one in particular who stated that from my southern tone, she knew I was uneducated! Now, I am receiving text messages from TT giving me balances for two different cards. It is apparent to me, the employees were not trained properly and all the hold ups with getting the cards helps the tt company get more money. It costed another 4.95 just to get another card the computer cant create or so the rep says. For anyone who reads this, if you want to get thru to tt, call early in the morning, as there are no long holds. Note the name of the rep you spoke with. Card operations may be able to help you at bancorp. Open a local account in your town and next year, have the IRS deposit in this account. I can appreciate fraud prevention but the lack of the proper information is a reflection on how poorly tt and bancorp both operate.

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Just like all of you I have been duped by this service also. My story is similar to all of yours so I won't bother to rehash it. I have written to CNN to complain about this service and hopefully these people will be nailed to the wall. My husband and I are now waiting for the IRS to make right what Turbo tax couldn't!

I filed my taxes on 1/17/12 via TurboTax(t.t.) accepted by IRS 1/19/12 I was told by t.t. return should be on card by 1/26/12. Well there were processing delays with the IRS beyond the control of t.t. I understood & waited til 2/1/12 for my return. I used my card that day to pay a few bills. On 2/3/12 I went to use my card at the store only for it to be declined. I was confused & figured it was a simple misunderstanding. I called the 800# & was told my card had been closed. I couldn't have been more p****d off by this. after waiting on hold for over an hour I was told I was a security risk & needed to prove I am who I said I was by faxing in signed Social Security card, ID & proof of address. I did so within a half hour. As a matter of fact I was still on the phone with them when I faxed it. I asked to talk to a supervisor & the girl said her supervisor Janelle would be right with me. I wanted to know why Turbo Tax or Bancorp didn't inform me of the issue? I have nothing to hide & would have gladly provided what ever info they would need. They email me with all kinds of offers etc...would it have been too difficult to keep me in the loop about MY money? I waited on hold for another hour...only to have Janelle pick up the line & inform me she had no more info then the other lady & she hung up in my ear. WHAT...could this be happening?...REALLY?

I called back waited for another hour was on the line with a young man that called himself Mario. Mario informed me they didn't know anything about this situation & they are just asking everyone to send in their documentation & wait the 5-7 business days for the issue to be corrected. He informed me that More then half of all refund cards were closed without notice to the card holders. I asked if he could put me thru to someone that could really tell me what is going on. He said yes he could & put me on hold for another 45 min then I was disconnected. The next day I called them back & got a recording saying they were not accepting calls & I should try another time.

I feel like I have been ripped off by Turbo Tax & Bankcorp. I am just glad I payed my bills before MY money was locked up. If you google search TurboTax card closed you will see this is not just a freak thing that happened to just you. This is effecting Thousands of already struggling Americans & I am outraged by this.

PLEASE PLEASE PLEASE speak out about this call the news warn others of this so they don't end up in the situation So many others are in

If anyone complains about Turbotax card to the better business bureau make your complaint on the issued bank that is on the back of your card which is Bancorp Bank. That is where your refund is sent to when the IRS is done processing it.

Yes, Peridress is really excellent website for purchasing dresses. I have bought a evening dress from Peridress. It is one of the most beautiful dresses I have ever seen. The quality of workmanship is very fine. The col, our is gorgeous. I can't wait to wear it and show it off! .. everything I've said here, goes for that dress, and so much more! peridress.com rocks!

It was not my choice to have Turbotax has place part of my refund money into an Amazone gift card, now they are giving me run-around by saying that the process cannot be reverse. It was their mistake and they should correct it.I thing the whole thing it's a scam to rip people off

http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm
Everyone that is threatening legal action I would love to see what their attorneys are telling them. I bet it would make me roll on the floor laughing. xD

I also wanted my Tax Refund on the TurboTax Card, they emailed and said the Card would arrive on 4-5-2012, but it never arrived.
Waited a week to make sure it was not just late, and was told a new card would be issued, and they could Fed Ex the Card at a cost of $20. No, I told them, just mail the Card. Then, was told there was a "Reissuance Fee" of $4.95. Why, I asked, I never received the Card, why did I have to pay when they did not deliver the Product. Would not agree to the Fee, told them to cancel my account and mail me a check, will take 30 days. I am waiting for my Tax Refund.
DO NOT USE THE TURBO TAX REFUND CARD, YOU WILL NOT GET YOUR REFUND.

I HAD THE SAME PROBLEM, I'M CERTAIN THEY NEVER SENT THE CARD TO ME, HOWEVER I CALLED THEY CHARGED ME $24.00 TO SEND MY CARD VIA FED EX, I CALLED AND WAS TOLD THAT I WOULD NEED TO CALL BACK IN TWO HOURS TO GET THE TRACKING NUMBER, SAID THE CARD SHOULD BE DELIVERED TODAY 02/27/2012. I CALLED BACK WITHIN THE TWO HOUR WINDOW PROVIDED AND WAS TOLD THAT THEY WOULD CALL ME WITH THE TRACKING NUMBER. DOESN'T MAKE ANY SENSE TO ME HOW YOU CAN CHARGE ME TO RE-SEND A CARD YOU NEVER SENT, BUT FAIL TO PROVIDE ME WITH A TRACKING NUMBER. I WILL NEVER, EVER USE TURBO TAX SERVICES AGAIN. I HAVE NEVER, EVER BEEN THIS DISAPPOINTED WITH TURBO TAX IN MY 25 YEARS OF DOING INCOME TAXES.

I waited 16 days hoping my card would soon arrive. After contacting customer service waiting 45 mins theey tried to assure me thee card was mailed on February 3 to thee correct address...so possibly it was just a slight delay in thee ground mail delivery blah blah blah.. Yeah well its February 17th and I just checked thee mail and of course no card! So theis is my first and final time using theere Joke of a service! WARNING: DO NOT USE THE TURBOTAX VISA CARD Sincerly "Ticked off in Florida"

I am having the identical issue. I am supposedly to receive my card tomorrow. (been waiting since the 30th) please keep me updated on your case. I am interested in how they are handling the situation.

Oh you actually rec'd your card? Lucky you. I have my federal sitting on a card that is apparently lost in limbo. Re-issuing cards to people when the originals were never sent to begin with. Putting accounts on block for bogus security reasons. Requiring faxed SS#, DL's, etc which is a huge breach of privacy, especially since they friggin mailed it. Meantime weeks pass by and you have our money. Seems to me that holding thousands of taxpayers refunds, which collect interest, is a really good way to make some serious cash. These guys are complete crooks who offer no help whatsoever to the consumer who purchased their services. TurboTax/GreenDot, you have lost so many customer due to your sneaky practices. I will never use either company again. With the economy the way it is, to delay much needed refunds to people who worked hard all year is completely deplorable. There are complaints all over the internet. People are getting evicted, utilities shut off, and starving. There is no excuse for these bad business practices. I hope both companies get their a$$es sued in a class action!

We truly apologize for your experience. We want to assure you we are here to help. In accordance with IRS guidelines, you can direct your refund to your card; you cannot direct your refund to someone else's card (except for your spouse's account, if this is a joint refund). If we receive a tax refund intended for individuals other than the cardholder, the refund may be rejected and/or your card may be blocked, pending additional verification. For more details from the IRS about tax refunds, go to http://www.irs.gov/individuals/article/0, , id=164570, 00.html . Our intention is to investigate and make sure the refund is applied to the correct account. We understand this has caused a hardship for you and would like to assist you in resolving this issue, please send us an email to customer.advocacy@greendotcorp.com, provide your full name as it appears on your card, a contact number and the ticket number for your issue if you were provided one.