TurboTax’s earns a 1.2-star rating from 523 reviews, showing that the majority of taxpayers are dissatisfied with tax filing experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
error/ irs rejected/ file corruption
Here is my message to TurboTax support person:
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to 01_Bianca M.
01_Bianca M: Thank you, Alicia Cain, for contacting TurboTax Consumer Group, may I have a moment to read your question?
Alicia Cain: yes
Alicia Cain: the email in which you emailed us is [protected]@yahoo.com
01_Bianca M: I understand you have contacted us because you want a refund because your return was rejected and you did it over?
Alicia Cain: yes and it was rejected because of the software issues
01_Bianca M: What was your rejection code?
Alicia Cain: Hang on I will get it
01_Bianca M: Thanks
Alicia Cain: Here are the details: The secondary taxpayer's date of birth on this return does not match what the IRS has in its files. The IRS receives this information from the Social Security Administration (SSA).
Alicia Cain: I was correct when I entered it
01_Bianca M: Ok
01_Bianca M: So the info on your return was correct and you were rejected by the IRS servers. This is not a computer software glitch.
01_Bianca M: When you send your return electronically the return go to the IRS computer servers and does not get to an IRS personnel till after the server accepts in
01_Bianca M: it
Alicia Cain: well how come when I tried to get back on turbotax it continued giving me errors and would not go to the file which we saved
01_Bianca M: What other errors are you getting?
Alicia Cain: It did accepted it then rejected it
Alicia Cain: it was accepted on january 28th then rejected on the 29th
01_Bianca M: The return can not get accepted then rejected. Im sorry. At the moment what is the status of the return>?
Alicia Cain: error 510
01_Bianca M: please give me a moment
Alicia Cain: We had to resubmit all the information over again and it said successful
01_Bianca M: ok
01_Bianca M: what version of turbotax did you use?
Alicia Cain: where do i find info
Alicia Cain: turbotax delux
01_Bianca M: ok
01_Bianca M: did you use online or disc?
Alicia Cain: disc
01_Bianca M: ok
01_Bianca M: The error of 510 is usually an error when you enter in a ss# incorrectly
Alicia Cain: my operating system is vista
Alicia Cain: it was correct I and my husband both looked over everything
01_Bianca M: Ok
01_Bianca M: If the IRS server rejected your ss# that is not a turbotax error
01_Bianca M: that would be an IRS server error
Alicia Cain: well how can you explain the software giving me an error every time I try to open up the turbotax file
01_Bianca M: What is the error you get when you try to open the program?
Alicia Cain: 510
01_Bianca M: Give me a moment please
The agent is sending you to http://turbotax.intuit.com/support/go/2130.
01_Bianca M: Please view this link
Alicia Cain: the e file was successful then rejected by the irs then
01_Bianca M: This link has a solution to the error and the probable causes of the error.
Alicia Cain: I was unable to access the file
01_Bianca M: I am very sorry about the issues you have been experiencing.
Alicia Cain: I am not the only one complaining I searched and found a lot of people with the same thing
01_Bianca M: Im very sorry about the error. This error is not very common at all but we do have a fix for it.
Alicia Cain: I cannot access the old file at all now I can only access the file we had to start over
Alicia Cain: we saved the file on a backup file too
01_Bianca M: have you viewed the link i have provided you?
01_Bianca M: You would have to save the return on a portable drive such as a usb drive
Alicia Cain: yes but it is not any help
Alicia Cain: why portable
01_Bianca M: Where did you save the file. Please disregard my commet about the portable
01_Bianca M: if you save it to a thumb drive or flash drive ti can cause corrution to your file
Alicia Cain: on my backup hard drive E:/ file
01_Bianca M: ok
01_Bianca M: awesome
01_Bianca M: Can you open your program ?
Alicia Cain: I can open the program but not that file
01_Bianca M: thats fine
01_Bianca M: So what you need to do is open the program then go to start a new return.
01_Bianca M: You will want to search for a .tax file and try to open the file in a new return on the program please
Alicia Cain: I have done that and had to resubmit the return and it was accepted my problems is that I had to wait longer it was a waist of money and time
Alicia Cain: I can open up the new status just not the old
01_Bianca M: I am very sorry. Did you use the program to efile the return?
Alicia Cain: yes only federal we mailed the state
01_Bianca M: Thank you.
Alicia Cain: If I cannot get a explaination for this I will never use your software again
01_Bianca M: What do you want an explanation for please? I have already sent you a link that will solve the error when you try to open the file and why your return was rejected.
Alicia Cain: false advertising
01_Bianca M: About what?
Alicia Cain: another customer lost
01_Bianca M: Have a good ady
01_Bianca M: day
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
The complaint has been investigated and resolved to the customer’s satisfaction.
accuracy guarantee class action suit?
Has anyone else out there been a victim of Intuit TurboTax's "Accuracy Guarantee" and "Audit Support" vaporware? I was audited by the IRS for my TurboTax 2007 return. The result was approximately $3300 in penalties and interest. The specific problem was that the TurboTax product asked for and accepted 1098 mortgage interest twice in its program, doubling...
Read full review of TurboTax and 29 commentsbe careful
Buddy of mine did her taxes with Turbo Tax, and there is an option at the end to have the Turbo Tax fee (approx. $15) taken automatically out of your tax return. She almost did it, but caught something in the fine print that she would have been charged an additional $15 by Household Bank for providing the service... :eek: Gotta watch those Household people, they're already up to their eyeballs in problems with refund anticipation loans and high interest rates, etc
The complaint has been investigated and resolved to the customer’s satisfaction.
double your income
On the 4th of February 2008 I transmitted my Turbo Tax e-file and noticed that it was not what I had printed and saw it doubled our income. I called Turbo Tax and was told to have the IRS reject our submittal. I called and the IRS - very nice - said we can't do that. They suggested we wait and file an amended form, but give them (IRS) a chance to review our file.
So the next day they accepted our submittal and I printed off the file. It showed that we were getting back $4438 instead of the $9330. The Turbo Tax form now shows we had a back tax bill of $5600. So I have been waiting for a $4438 refund and today the 4th of March finally got through to the IRS - Nice People- and they found our 1040 package and said we were in the BALANCE DUE stack with us owing them $15, 500 and wondered when we would be sending in the check? After explaining the situation to the lady she informed me of the following. 1) Since it is a balance due 1040 they will not look at those forms till after April so they can get everyone’s refund out first. 2) After they go through the Balance Dues they will go to the amended forms and process those - probably June or July and it will probably be 8-10 weeks after that. 3) We should expect a notice of our taxes due in June with a penalty and interest date based on our original filing of February 4th. 4) Penalties and Interest will start and they will be charged to us till we can get this straightened out. 5) Refund - maybe by the end of the year. 6) We need to call the Taxpayers Advocates Service for help.
Although the support at T Tax has been good the lack of knowledge seems to be the biggest problem. They also haven’t really taken this as a problem of their software so far. They requested I send my CD back to them so they can evaluate it and refund my cost. I think I will hold onto my software. Also we will not use T Tax for our amended forms.
Turbo Tax had me go through their support center – but since I didn’t have a letter from the IRS it won’t take it. I did file a claim with them and we will wait to see what happens. I feel they really need to be more sympathetic. If this had happened to someone who had lost their job, maybe losing their house or looking for a quick refund to buy food - they are out of luck.
We will wait and see if Turbo Tax does respond but – BEWARE it could be a problem for someone else. As a side bar I have used T. Tax for the last five years and it has been a great product. I now have gone to Tax Cut and I really like it – it seems easier to use more “user friendly”. The older T. Tax products were easier to use than the new ones.
Just got a respond from T. Tax. Here it is.
Thank you for submitting your claim under the TurboTax Accuracy Guarantee. Your situation does not require the detailed analysis which is performed for Accuracy Guarantee claims, and as such you can have your questions answered more quickly by calling our Technical Support Group.
To contact our Technical Support Group, please go to: https://turbotax.intuit.com/support/contact/
We look forward to working with you! Your satisfaction is our aim.
Respectfully,
TurboTax Accuracy Guarantee
More information: The Accuracy Guarantee group is only available to respond to customers who have been assessed penalties and/or interest by a taxing authority. For further information about submitting a claim under the TurboTax Accuracy Guarantee, please visit http://support.turbotax.intuit.com/cgi-bin/turbotax.cfg/php/enduser/ag_faq_page.php
Well I guess that answers my questions.. Anyone have a good lawyer? I did what they told me to do..
[protected]@embarqmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing happened to us, but with the online service...did not get a CD.
Very poor! Not only should they refund our purchase price, but the cost to have ammendment done elsewhere, fees and interest due to the IRS, AND interest for having our refund tied up for several onths when we should have had it back in 10 days!
Has a class action suit been started yet?
turbo tax did the same thing to me... doubled my income making it appear that i owed $10, 000.00 plus ...when I am really owed a refund of $7300.00
I spent all day (from 10am to 1pm) on line with their tech support... Poor guy tried everything... ...the end result.. I couldn't amend my return because the figures that I originally input were correct...
I spoke with the IRS.. downloaded a 1040x.. made the corrections and sent it off in the mail today...There may be a time gap between them looking at my ammended form.. cause they hold off on that .. and them sending me a bill.. cause they don't hold off on that...
so... buyer... BEWARE
bad service
I e-filed my taxes through Turbo Tax on 1/16/2009. On 1/18/2009 my taxes were wrongly rejected because of an erroneous error code. Turbo Tax has known about this problem for at least 2 weeks and has failed to warn any of their customers. There are numerous false error codes causing taxes to be rejected. Turbo Tax keeps allowing people to pay them and file without any proactive action on their part. When I contacted them for a refund I was directed to a page which indicated that my $50.00 payment was non-refundable.
The complaint has been investigated and resolved to the customer’s satisfaction.
this is my typing to a turbotax customer service rep. above.
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to 01_Bianca M.
01_Bianca M: Thank you, Alicia Cain, for contacting TurboTax Consumer Group, may I have a moment to read your question?
Alicia Cain: yes
Alicia Cain: the email in which you emailed us is scottcain12@yahoo.com
01_Bianca M: I understand you have contacted us because you want a refund because your return was rejected and you did it over?
Alicia Cain: yes and it was rejected because of the software issues
01_Bianca M: What was your rejection code?
Alicia Cain: Hang on I will get it
01_Bianca M: Thanks
Alicia Cain: Here are the details: The secondary taxpayer's date of birth on this return does not match what the IRS has in its files. The IRS receives this information from the Social Security Administration (SSA).
Alicia Cain: I was correct when I entered it
01_Bianca M: Ok
01_Bianca M: So the info on your return was correct and you were rejected by the IRS servers. This is not a computer software glitch.
01_Bianca M: When you send your return electronically the return go to the IRS computer servers and does not get to an IRS personnel till after the server accepts in
01_Bianca M: it
Alicia Cain: well how come when I tried to get back on turbotax it continued giving me errors and would not go to the file which we saved
01_Bianca M: What other errors are you getting?
Alicia Cain: It did accepted it then rejected it
Alicia Cain: it was accepted on january 28th then rejected on the 29th
01_Bianca M: The return can not get accepted then rejected. Im sorry. At the moment what is the status of the return>?
Alicia Cain: error 510
01_Bianca M: please give me a moment
Alicia Cain: We had to resubmit all the information over again and it said successful
01_Bianca M: ok
01_Bianca M: what version of turbotax did you use?
Alicia Cain: where do i find info
Alicia Cain: turbotax delux
01_Bianca M: ok
01_Bianca M: did you use online or disc?
Alicia Cain: disc
01_Bianca M: ok
01_Bianca M: The error of 510 is usually an error when you enter in a ss# incorrectly
Alicia Cain: my operating system is vista
Alicia Cain: it was correct I and my husband both looked over everything
01_Bianca M: Ok
01_Bianca M: If the IRS server rejected your ss# that is not a turbotax error
01_Bianca M: that would be an IRS server error
Alicia Cain: well how can you explain the software giving me an error every time I try to open up the turbotax file
01_Bianca M: What is the error you get when you try to open the program?
Alicia Cain: 510
01_Bianca M: Give me a moment please
The agent is sending you to http://turbotax.intuit.com/support/go/2130.
01_Bianca M: Please view this link
Alicia Cain: the e file was successful then rejected by the irs then
01_Bianca M: This link has a solution to the error and the probable causes of the error.
Alicia Cain: I was unable to access the file
01_Bianca M: I am very sorry about the issues you have been experiencing.
Alicia Cain: I am not the only one complaining I searched and found a lot of people with the same thing
01_Bianca M: Im very sorry about the error. This error is not very common at all but we do have a fix for it.
Alicia Cain: I cannot access the old file at all now I can only access the file we had to start over
Alicia Cain: we saved the file on a backup file too
01_Bianca M: have you viewed the link i have provided you?
01_Bianca M: You would have to save the return on a portable drive such as a usb drive
Alicia Cain: yes but it is not any help
Alicia Cain: why portable
01_Bianca M: Where did you save the file. Please disregard my commet about the portable
01_Bianca M: if you save it to a thumb drive or flash drive ti can cause corrution to your file
Alicia Cain: on my backup hard drive E:/ file
01_Bianca M: ok
01_Bianca M: awesome
01_Bianca M: Can you open your program ?
Alicia Cain: I can open the program but not that file
01_Bianca M: thats fine
01_Bianca M: So what you need to do is open the program then go to start a new return.
01_Bianca M: You will want to search for a .tax file and try to open the file in a new return on the program please
Alicia Cain: I have done that and had to resubmit the return and it was accepted my problems is that I had to wait longer it was a waist of money and time
Alicia Cain: I can open up the new status just not the old
01_Bianca M: I am very sorry. Did you use the program to efile the return?
Alicia Cain: yes only federal we mailed the state
01_Bianca M: Thank you.
Alicia Cain: If I cannot get a explaination for this I will never use your software again
01_Bianca M: What do you want an explanation for please? I have already sent you a link that will solve the error when you try to open the file and why your return was rejected.
Alicia Cain: false advertising
01_Bianca M: About what?
Alicia Cain: another customer lost
01_Bianca M: Have a good ady
01_Bianca M: day
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Turbo Tax has a disclaimer in the paper work, after they complete the tax papers at the very bottom of the page where the preparer's ID goes, they print a statement to the effect that YOU are a self preparer YOU did the return even though TURBO TAX actually did it, WITH the info YOU provided them, I am saving my credit card statement where it shows I paid TURBO TAX to prepare MY taxes, so if I do have any problems they are going to be equally liable for any mistakes they may have made on their part.
e-filing a joke
I paid for TurboTax and e-filed my return on the 27th of January and was promised a date of February 6th when my return would be direct deposited into my bank account. After calling the IRS on the 11th because I still had not received my return I was told that the bank that the return goes through, the Santa Barbara Banking and Trust had submitted my return too late and the IRS had placed a hold on it til the 18th. It is now the 18th of February and I still have NOT received my return. I called and was informed that an error had taken place sometime from my e-filing it and the bank holding it for too long. GREAT! Now I get to wait an additional 2 to 6 WEEKS for my return to be processed and deposited into my bank account. E-filing is a joke and TurboTax is just as bad. 8 to 14 days, yeah right. I'm on my 22nd day and I get to wait up to 6 MORE WEEKS! And the only information that I can readily find on my return is the acceptance date and time stamp on the 27th after it was e-filed through TurboTax. This step by step, easy process that they claim is a joke because I have never had so much trouble just trying to get my return deposited into my bank account! Mailing it in wouldn't have taken this long!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. I clicked to print & mail and then changed my mind & wanted to E-File. However, when I tried, it would not let me, eveb though it read, if you change your mind you can still E-File, go to the end of this page for instructions. But at the end of the page it is blocked out so you cannot get to do so. THIS IS REDICULAS NOT TO HAVE SOME PHONE SUPPORT TO GET WHAT YOU PAID FOR. KEN ROBINSON
I E-filed and the software charged my credit card, but never E-file and now it want to charge my credit card again before the software will try another E-file. The support web site doesn't have any phone support!
unauthorized charge to my expired credit card
I cancelled my autonewal for turbotax and recieved an email that confirmed the cancellation and confirmed that my credit card would not be charged. one month later my credit card was charged.
I now have to jump through hoops to talk to a live person to cancel the charge
I will never use an intuit product again
The complaint has been investigated and resolved to the customer’s satisfaction.
I am going through the same exact situation right now. I'm contacting the State Attorney Generals Office and the BBB just to make things more of a hassle for Intuit and TurboTax
identity theft
I used Turbo Tax on-line for the first time, at the very time in April 2007 to do my 2006 taxes... And now as I just approached the deadline yesterday (April 15, 2008) to do my 2007 income taxes the same way on-line through Turbo Tax, I came to find someone had stolen my identity and filed my taxes for me back in January of this year. To top it off at the twelfth hour yesterday, I was dealing with the WORST Turbo tax customer service, on the phone for three hours straight (the majority of the time on hold), and then they finally told me to go mail my taxes, after I paid, after it was already past five o'clock to make a local mailbox. I had to drive 60 miles, and I told the rep a million times if we wasted all this time to get no where, and they then tell me to go mail my taxes when it is already too late, that I would be even more upset. The guy assured me it wouldn't happen, that the outcome they were seeking was solely in my favor, and they'd be able to get my taxes electronically to the IRS. It was all BS, they were just trying to find ways to not look responsible for the situation. Worst experience ever. What I have ahead of me now is even more daunting. I'd never use Turbo Tax again, and even more so because of the way their rep, Marshall Anderson, very rudely handled the situation. Someone has all my personal info because of their security problem. And their security department was supposed to contact me first thing this morning and never did...
Hello,
Last week I was checking my emails on g-mail and there was an ad serves ad stating Receive a GUARANTEED $2, 642 on your next Federal Tax Refund!I used Turbo Tax last year so I thought why not check it out knowing that it was probably untrue. It was just a link to Turbo Tax.
After thinking about it I got really mad knowing that I was not the only person that was duped. This is not a fair practice and companies that use this type of marketing should Be fined the maximum. The economy is bad enough without big companies scamming people during tax season. This is wrong and I think the people should know a bout Turbo Tax and the scams the Try to get away.
It could have been one of Intuit's affiliates abusing the affiliate program. Unfortunately, Intuit has no control over the operations of other companies. Perhaps you could forward the email you received to Intuit directlyand they can determine if it was actually sent from them or not.
By the way, I do not work for Intuit mor do have a relation to them.
I wish you the best and a prosperous future.
Let me give you all a piece of advice: Don't use TurboTax. Do yourselves a favor and file your taxes some other way. I used them for the first time this year and it was a nightmare. I owed some money to the state and followed their online prompts to set up a monthly payment schedule. When I looked in on my checking account two days later, the state had taken the whole lump sum causing me to have a $52 overdraft fee. If you have a problem don't waste your time calling TurboTax or Intuit. They don't care and won't help you if it looks like they might have made a mistake.
never again!
I have used Turbo Tax for years. This time I used easy pay and that was a mistake. I had to fight to get my money from H&R Block Bank. I'm sure they collected a lot of interest on all of the money they held onto. On my forms they changed my bank info to theirs. I never gave permission for them to do this.
I just found out since H & R Block CHANGED my bank info on my forms when I used Turbo Tax and easy pay, my rebate check will have to be mailed LATE. The IRS will try to deposit it into the bank on record and when it is refused/returned (I'm sure after they hold it for awhile) it will then be mailed much later. Could be after JULY. I should have gotten it the 2nd week of May.
TURBO TAX... NEVER AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am not getting any help. Says it was accepted by efile with Turbo Tax and I keep calling IRS-no live person-just keeps saying processing. I paid for this? Next year going to do it the old fashioned way. What is it these days-everyone is rude, normal to get shorted in a drive thru, people will not step aside and expect you to move in the stores. No ONE cares about the consumer. Wake up and be sure to vote this November. Have to fix from the top down!
I have used turbotax since year one. 2009 tax year was my first really bad year. It is impossible to get a live customer service voice to resolve issues or address wrongs. I did an e-filing and was rejected by Federal Government 3X. As a result, I contacted IRS directly and they informed me to file by regular mail. For my trouble turbotax charged me $19.95 for a Virginia State tax e-file. I was unable to use this electronic system for my State, since the Federal return, if rejected, automatically rejects the State return. DO I GET MY MONEY BACK FROM TURBOTAX OR EVEN A CREDIT FOR NEXT YEAR'S SOFTWARE. THE ANSWER IS NO. THIS, IN MY OPINION, IS A FRAUDULENT RIPOFF. WHEN YOU GET NO SERVICE YOU SHOULD NOT HAVE TO PAY FOR IT. I THINK THIS COMPANY HAS BECOME SO MONOPOLISTIC THAT IT HAS LOST ALL CONSUMER AWARENESS OR CONCERN. BEWARE OF THIS COMPANY. IF YOU CAN FIND AN ALTERNATIVE, DO SO.
BRUCE, LYNCHBURG, VA
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to 01_Bianca M.
01_Bianca M: Thank you, Alicia Cain, for contacting TurboTax Consumer Group, may I have a moment to read your question?
Alicia Cain: yes
Alicia Cain: the email in which you emailed us is scottcain12@yahoo.com
01_Bianca M: I understand you have contacted us because you want a refund because your return was rejected and you did it over?
Alicia Cain: yes and it was rejected because of the software issues
01_Bianca M: What was your rejection code?
Alicia Cain: Hang on I will get it
01_Bianca M: Thanks
Alicia Cain: Here are the details: The secondary taxpayer's date of birth on this return does not match what the IRS has in its files. The IRS receives this information from the Social Security Administration (SSA).
Alicia Cain: I was correct when I entered it
01_Bianca M: Ok
01_Bianca M: So the info on your return was correct and you were rejected by the IRS servers. This is not a computer software glitch.
01_Bianca M: When you send your return electronically the return go to the IRS computer servers and does not get to an IRS personnel till after the server accepts in
01_Bianca M: it
Alicia Cain: well how come when I tried to get back on turbotax it continued giving me errors and would not go to the file which we saved
01_Bianca M: What other errors are you getting?
Alicia Cain: It did accepted it then rejected it
Alicia Cain: it was accepted on january 28th then rejected on the 29th
01_Bianca M: The return can not get accepted then rejected. Im sorry. At the moment what is the status of the return>?
Alicia Cain: error 510
01_Bianca M: please give me a moment
Alicia Cain: We had to resubmit all the information over again and it said successful
01_Bianca M: ok
01_Bianca M: what version of turbotax did you use?
Alicia Cain: where do i find info
Alicia Cain: turbotax delux
01_Bianca M: ok
01_Bianca M: did you use online or disc?
Alicia Cain: disc
01_Bianca M: ok
01_Bianca M: The error of 510 is usually an error when you enter in a ss# incorrectly
Alicia Cain: my operating system is vista
Alicia Cain: it was correct I and my husband both looked over everything
01_Bianca M: Ok
01_Bianca M: If the IRS server rejected your ss# that is not a turbotax error
01_Bianca M: that would be an IRS server error
Alicia Cain: well how can you explain the software giving me an error every time I try to open up the turbotax file
01_Bianca M: What is the error you get when you try to open the program?
Alicia Cain: 510
01_Bianca M: Give me a moment please
The agent is sending you to http://turbotax.intuit.com/support/go/2130.
01_Bianca M: Please view this link
Alicia Cain: the e file was successful then rejected by the irs then
01_Bianca M: This link has a solution to the error and the probable causes of the error.
Alicia Cain: I was unable to access the file
01_Bianca M: I am very sorry about the issues you have been experiencing.
Alicia Cain: I am not the only one complaining I searched and found a lot of people with the same thing
01_Bianca M: Im very sorry about the error. This error is not very common at all but we do have a fix for it.
Alicia Cain: I cannot access the old file at all now I can only access the file we had to start over
Alicia Cain: we saved the file on a backup file too
01_Bianca M: have you viewed the link i have provided you?
01_Bianca M: You would have to save the return on a portable drive such as a usb drive
Alicia Cain: yes but it is not any help
Alicia Cain: why portable
01_Bianca M: Where did you save the file. Please disregard my commet about the portable
01_Bianca M: if you save it to a thumb drive or flash drive ti can cause corrution to your file
Alicia Cain: on my backup hard drive E:/ file
01_Bianca M: ok
01_Bianca M: awesome
01_Bianca M: Can you open your program ?
Alicia Cain: I can open the program but not that file
01_Bianca M: thats fine
01_Bianca M: So what you need to do is open the program then go to start a new return.
01_Bianca M: You will want to search for a .tax file and try to open the file in a new return on the program please
Alicia Cain: I have done that and had to resubmit the return and it was accepted my problems is that I had to wait longer it was a waist of money and time
Alicia Cain: I can open up the new status just not the old
01_Bianca M: I am very sorry. Did you use the program to efile the return?
Alicia Cain: yes only federal we mailed the state
01_Bianca M: Thank you.
Alicia Cain: If I cannot get a explaination for this I will never use your software again
01_Bianca M: What do you want an explanation for please? I have already sent you a link that will solve the error when you try to open the file and why your return was rejected.
Alicia Cain: false advertising
01_Bianca M: About what?
Alicia Cain: another customer lost
01_Bianca M: Have a good ady
01_Bianca M: day
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
I have no problem with turbo tax. You pay the 90 dollars for the year and file your federal tax, which you will recieve a refund within a week. Then you do your other taxes (state and local) on turbo tax and mail them in, which is free, instead, e file will cosy an extra charge.
I think this person meant Tax Cut, they are affilliated with HR Block, not Turbo Tax. My problem with Turbo Tax is they say Free federal file. but then hook you into a bank in Santa Barbara to do the paperwork for a FEE. So it's not free. AND the 8 day period turns out to be 20 days, at least, they say. We'' see. Theo...
tax refund scam
My 2007 income taxes were prtepared by an independent tax preparer. Thepreparer and I have learned that my federal refund was directly deposited (March 15) into the H&R Bank even though the preparer used my correct banking information upon initially filing my reurn.
Please Inform me a to how I can go about obtaining my refund.
Thank you,
Delore Forest
Fraud. I could not proceed with my taxes until I agreed to the additional fees for additional forms. I had to pay to have my refund deposited into my checking account when I didn't agree to have it deposited with a service provided by Turbo Tax. Fraud.
Turbo Tax, is a scam! Don't waste your money. Nothing is free as advertiseed. You have to pay for Federal, then pay for processing and then more money to file your state! Pay the money to have someone in your area do then,
what a nightmare!
I used turbo tax online to do my taxes myself. What a nightmare. Filing for federal was free, and state taxes is a little over $30. I lived and worked in New York and Mass that year and so it cost over $60 to do it myself. Plus I accidentally clicked "deduction maximizer" which charged me an extra $10. Ok. That was my fault. So total was $76. I dont own...
Read full review of TurboTax and 28 commentsinability to communicate with support!
The other day I needed to talk to TurboTax support for help taking advantage of a online discount through bank of America. At the start of the call they ask for your name and email address. That took 12 minutes. They could not listen to the letters I was saying, and say it back to me. My email address is short, 8 characters. I would say each character, say the "as in xxx" after each one, have them repeat it back to me. It took 12 minutes before I gave up and just said, yes, my name is Trabis Oahe. I travel a lot for work, all over the US and in other countries. I speak three languages. I work daily with six people from different parts of India. Its not that I have some crazy southern accent (I am from the pacific Northwest). Why must they use people on the phones that cannot communicate with the language. Next year I will not buy the product. The next year I may call support first and see if they cleaned up their act. Two years to fix your problem Intiut, or you are off my list forever.
I paid for the Deluxe CD, then when I filed my 2023 taxes there appeared a charge for the state filing, which it said one state was free. Then there was a $40 fee for who knows what. I indicated to them on their review they would not see me again, as I am a long-time user.
I will go with the free IRS filing program that is being developed.
Without permission Turbotax thinks changing my tax documents is being helpful. My partner did us and that is fine .
If you continue to send me anything , you think you have the power over us , you will face charges . I will call the police . You take control over my identity , tax information never. I might
be exempt , but if you screw up again you may go to jail . I can use any other firm that I choose to . I do not like you really but you have no right .
Each time you try , I will complain on you .
I did my taxes in February and it says the IRS accepted it . I do owe child support. So I don't expect the money . But it is August and the money hasn't moved at all since you guys said it was accepted by the IRS .lanae jones is my name ... Lanaejones39 is my user name
7/14/2023 2:40 pm est i saw 2020 amendment was rejected. transfered to John in tech. he belittled me, categorized me, made me feel I didn’t matter in the world. Said i got enough money, why 3 yr latr, I would owe -should be happy with amount
Can't even download the product, called their help number, talked to someone who had an accent that make him very hard to understand anything he said.
They received more money out of my federal than I did
It does not import ally tax form correctly
Sch K-1 Form 7203. It won't let me finish my return because it tells me their is an issue that needs to be resolved. It says "if line 10 is zero, then line 15 must be zero". On my form 7203, line 10 is zero and line 15 is zero.
They advertise a "free" service for uncomplicated returns. Because I had one capital gains item on my 1099R I was told I had to use the paid service. But this is after I had already spent more than a half hour filing out the free service forms and was ready to file - a clear "bait and switch".
TurboTax Reviews 0
If you represent TurboTax, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About TurboTax
One of the key features of TurboTax is its user-friendly interface, which makes it easy for even the most inexperienced tax filers to navigate. The software guides users through the tax preparation process step-by-step, asking questions about their income, deductions, and other relevant information to ensure that they are filing their taxes correctly.
TurboTax also offers a range of helpful tools and resources to help users maximize their tax refunds and minimize their tax liabilities. These include a deduction finder, which helps users identify all of the deductions and credits they are eligible for, and a tax refund calculator, which estimates how much of a refund they can expect to receive.
Another advantage of TurboTax is its ability to import data from other financial software, such as QuickBooks and Mint. This makes it easy for users to transfer their financial information into TurboTax and avoid the hassle of manually entering data.
Overall, TurboTax is a reliable and efficient tax preparation software that can help individuals and businesses file their taxes accurately and with confidence. With its user-friendly interface, helpful tools, and ability to import data from other financial software, TurboTax is a great choice for anyone looking to simplify the tax preparation process.
Overview of TurboTax complaint handling
-
TurboTax Contacts
-
TurboTax phone numbers+1 (520) 901-3280+1 (520) 901-3280Click up if you have successfully reached TurboTax by calling +1 (520) 901-3280 phone number 1 1 users reported that they have successfully reached TurboTax by calling +1 (520) 901-3280 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number+1 (800) 446-8848+1 (800) 446-8848Click up if you have successfully reached TurboTax by calling +1 (800) 446-8848 phone number 2 2 users reported that they have successfully reached TurboTax by calling +1 (800) 446-8848 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number
-
TurboTax address2700 Coast Ave, Mountain View, California, 94043, United States
-
TurboTax social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all TurboTax contacts
Most discussed complaints
inability to communicate with support!Recent comments about TurboTax company
Assist & Review
Tax Defense Network
16 reviews
LegalRaasta
21 reviews
Tax Relax
7 reviews
Creative Tax Solutions
1 review
![Santa Barbara Tax Products Group [SBTPG]](/images/business/48-48/122854/santa-barbara-tax-products-group-sbtpg.png){kind=small}
Santa Barbara Tax Products Group [SBTPG]
251 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I filed Fed and State returns which Turbo Tax walked me through. I was notified these were rejected after I had paid a fee that was over seventy dollars. The subsequent emails and instructions have been non-specific in getting me to the support staff and fix error page where my returns can be corrected and submitted. Due to ambiguity relating to how turob tax and intuit intends to fulfill their contractural commitment of getting my returns correctly submitted, I am believing that many of us in this same situation have been duped. Lawrence R. Swann and Eunitia Ann Swann