TurboTax’s earns a 1.2-star rating from 523 reviews, showing that the majority of taxpayers are dissatisfied with tax filing experience.
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bait and switch
I was filing 2010 taxes for my 21 year old who had under $8000 income and no deductions, property, etc. We used the free version last year for 2009. Using last year's login it automatically switched us to the Deluxe version, charging $29.95 before it would let me file federal or print. (We chose not to file state with them because of the extra fee.) There was no warning or indication that this would occur. Is this bait and switch legal? How about a class action suit against the company?
selling personal info
I used Turbo Tax last month. It was suppose to be free but I was upgraded to the deluxe and paid 29.95. ALmost to the end was a form to fill out giving them the right to "share" your information which means sell. I did not fill this out. I did not authorize them to sell, give away, or lease my personal information yet since the day I pused the send button and I was lost in cyber space for about 5 minutes I have had one virus after another on my computer and numerous calls from the Gallop organization and numerous calls asking me to update college applications, surveys, and deep breathing with no one talking. Enough is enough. Someone make them stop this possible deception.
software refund incorrect
I am Disability Pension, I have $12, 000 in Pension and only one thing to deduct, Rent $6, 000.00 so you can see that I am poor and not qualified to do income taxes. I purchased Turbo Tax, the basic and choose Interview method, which was easy, you just answer questions. But my life and welfare depend on the $330.00 refund that I get every year without doubt. The rent I tried to enter by overriding F3 and it still came up Zero and Zero refund. If I did not have a friend who told me that I needed to manually go into the forms section and tick off something that said I had rent to deduct. I would have submitted this and got no refund. There will be millions of people in my situation and maybe REVENUE CANADA knows about this and purposefully does this so unsuspecting people get no refund that may pay for necessary items in an already poverty situation. It is pathetic. I was online for 25 minutes with INDIA with someone who could not even understand me. I called some long distance place that I could not afford either to try to explain this to them. The software is defective. The interview should say, tick here if you have rent to declare or property tax credit. In my opinion. This is complete robbery and CANADA REVENUE AGENCY IS PROBABLY IN ON IT.
PATHETIC CRAPPY GOVERNMENT THIEVES.
customer service
I did my taxes online with Turbo Tax and was charged extra money than stated. I was told an amount I would be receiving and when I got my refund check it was a 1/4 of the amount stated. I called their so called customer service line and it rang for quite a while. Then I waited on hold for 25 minutes before the line disconnected. The recorded messages states how important "we are" and that they will be with you in a minute or so-then they disconnect. I actually still haven't spoke to a "live" person and can't get through to the IRS either. Everything is automated but doesn't answer any of the "complaint" or "error" topic's that I need to discuss. This company is horrible! Don't make the mistake of giving your bank info. as they take your money but don't follow through with great service as stated. How do I really find out what to do in my situation?
I fill with turbo this year for (2014 filling) and they stated it was 34.99, when I was done filling total cost was $106! What a rip-off!
does not work / bait and switch
I thought I would try it because my daughter uses it. She has very simple return EZ and this year mine is pretty straight forward also except turbo tax online cannot get it processed even though all the information is correct and their fix it program is useless, their help icon is no help, their support is worse, but if I wanted to pay another $40 they could guarantee me it would go through. For such a simple process turbotax sure makes it difficult. I would be far better off paying a tax professional $70 to e-file or do the return myself and mail it.
I would never use this company again and will spread the word as far and wide as I can that this is a fraudulant company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here's a slice of "dialog" from the "help" site at Turbo Tax...
Please wait while we find an agent to assist you...
You have been connected to Vishnu K.
Vishnu K: Hello Tony.
Tony Jones: Hello
Vishnu K: Thank you for contacting TurboTax, previously QuickTax. How are you doing today?
Tony Jones: I am disappointed.
Tony Jones: I would like to have the free returns for my sons...
Tony Jones: that Turbo Tax promised with Premier.
Tony Jones: Can you authorize that, or do I need to speak to a manager?
Tony Jones: [Time passing...]
Tony Jones: hello?
Tony Jones: [more time passing...]
Tony Jones: are you there?
Vishnu K: Tony, please let me know how many returns have you used?
Tony Jones: 2 - my wife's and my own
Tony Jones: I was promised 12 returns, and have always done my sons' returns without having to pay extra.
Vishnu K: Are you getting any error while you are preparing more?
Tony Jones: This year, after I paid $117, now you want more money for my sons returns
Tony Jones: No error - just I have to pay extra in order to see the T1 or submit the file to CRA
Tony Jones: It is not right.
Tony Jones: I feel betrayed and deceived.
Vishnu K: Please let me know how many returns are available according to the "Return Counter Summary?
Tony Jones: where do I find that?
Vishnu K: Please open your TurboTax program.
Tony Jones: ok... one second...
Vishnu K: After opening click on 'view' at the top and select "Return Counter Summary? Please check 'Returns available' and 'Returns used'.
Tony Jones: I don't see 'view' at the top...
Vishnu K: Could you please let me know are you using TurboTax online?
Tony Jones: yes
Tony Jones: and when I am in Premier, and I start a new return for my son, it makes me choose "Student' and then I am in Student...
Tony Jones: and I have to pay more...
Tony Jones: how do I do my son's return in MY premier?
Vishnu K: Tony, I am sorry you chose wrong program.
Tony Jones: Well, how do I get into the right program?
Tony Jones: It promised me "12 returns"
Tony Jones: How can I trust Turbo Tax again?
Vishnu K: No, in TurboTax online you need to pay for every individual account.
Vishnu K: And in TurboTax desktop/CD version you get "12 returns".
Tony Jones: Where does it say that in the promotional material? It doesn't.
Vishnu K: http://turbotax.intuit.ca/business-tax-software/home-and-business-online.jsp
Vishnu K: You may see the CD/download and TurboTax online.
Tony Jones: Oh you mean this... "Additional/spousal returns for TurboTax Premier and Home & Business are priced at $16.99 each for the 2010 tax season."?
Vishnu K: Yes.
Tony Jones: In the tiniest print at the bottom of a LONG scroll-down page.
Tony Jones: I see.
Tony Jones: This is how Turbo Tax does business.
Tony Jones: This did not happen to me with QuickTax
Tony Jones: I feel it is dishonest and deceptive
Vishnu K: Tony, I am sorry, you need to use TurboTax desktop version.
Tony Jones: The CD version clearly advertises "New! 12 free returns" then because I have a Mac, I must use online version, but it does NOT say "Watch Out! With this version you have to pay every single time!"
Tony Jones: I cannot - I run Mac OSX, I just converted from Windows.
Tony Jones: So now you are punishing me for owning a Mac?
Tony Jones: Deceptive, bait-and-switch practice.
Vishnu K: Tony, you are using Mac then you only use TurboTax online.
Tony Jones: I KNOW! DON'T TELL ME SOMETHING I ALREADY KNOW!
Tony Jones: WHAT I AM SAYING IS THAT THE ADVERTISING FOR THE DESKTOP VERSION PROMINENTLY SAYS FREE RETURNS...
Tony Jones: BUT THE ONLINE VERSION DOES NOT PROMINENTLY SAY "NO FREE RETURNS'
Tony Jones: IT IS DECEPTIVE AND DISHONEST.
Vishnu K: Because desktop versions and CD versions are not compatible with Mac.
Tony Jones: What is the matter with you? Do you not understand that this is not why I am complaining? I understand that Mac doesn't run the desktop version.
Vishnu K: Okay.
Tony Jones: My complaint is that the two versions do not make the same offer, and they conceal the difference between the two.
Tony Jones: so a mac user gets lured into the online version and then has to pay more for the same service.
Tony Jones: it is DECEPTIVE and, in some jurisdictions, it is UNLAWFUL.
Tony Jones: So now, get me a manager, please, Vishnu K.
Tony Jones: get me your boss.
Vishnu K: Tony, my boss is not available here.
Tony Jones: What... you work unsupervised? There is no manager present? I find that hard to believe.
Tony Jones: I ask you again, please get a supervisor into this window.
Tony Jones: [...time passing...]
Tony Jones: Hello?
Tony Jones: [more time passing]
Vishnu K: Yes, I am here...
Tony Jones: [...and more...]
Tony Jones: ok
Tony Jones: so - where to from here?
Vishnu K: I was looking for him, but I am sorry he is not available here.
Tony Jones: I understand you are probably unable to help me. So now I would like to speak to someone who has the authority to escalate this issue.
Tony Jones: Come along, now... I am sure there is a manager. You must know by now that the internet is full of "Turbo Tax rip-off" sites, people are upset and I am one of them.
Tony Jones: Vishnu please just put the manager on your desktop.
Vishnu K: Tony, I request you please come over phone. We will provide you the best solution about this matter.
Vishnu K: Please...
Vishnu K: I am providing you the contact...wait.
Tony Jones: ok... I'll wait for a phone number and I will call you.
Vishnu K: Okay..
Tony Jones: and Vishnu, please do NOT give me Intuit Canada's 1-877 number...
Tony Jones: I have been around that rose-bush already, and it is not useful. Just a voicemail loop.
Vishnu K: 877.440.4288
Tony Jones: And where does that take me?
Vishnu K: Please come over-phone to resolve this issue soon.
Vishnu K: To our support team.
Tony Jones: I am calling... it is technical support only
Vishnu K: yes.
Tony Jones: ok...
Tony Jones: hold on...
Vishnu K: Okay.
Tony Jones: he will get his boss, to give me a refund
Tony Jones: he says... we will see.
Tony Jones: I know I'm not the first person with this complaint.
Vishnu K: Are you still on phone.
Vishnu K: ?
Vishnu K: Tony, I hope we are still connected.
Tony Jones: yes
Tony Jones: sorry
Tony Jones: this other fellow is running back and forth with his boss...
Vishnu K: Okay.
Tony Jones: Now his boss wants to know where I saw "12 Free Returns"...
Tony Jones: here we go again.
Tony Jones: How much do you think your customers enjoy this kind of thing?
Vishnu K: I know, but I am sorry the website clearly states that you would get 12 returns for desktop/CD versions.
Vishnu K: I can imagine your frustration because you paid for that service which was not useful to you.
Vishnu K: But why did you pay? TurboTax online does not ask you for pay until you not prepare for Netfile.
Vishnu K: Are you still on the chat?
Vishnu K: I am sorry but I must close this chat in order to assist other customers. Please try again when you have more time and we will be happy to assist you. Thank you for Contacting Intuit Canada and have a great day.
Thank you for using QuickTax. You may now close this window.
Your session has ended. You may now close this window.
SOOOooo... there you have it. Basically, the chat session ended because I was on the phone with another support guy (also in India). I asked for a refund and was told it was non-refundable. I pointed out that everything is refundable, it just takes a credit to my Visa card. He eventually agreed to escalate my dissatisfaction to "Level 3" - a revealing term in itself. I now have to wait for an email and a callback. The last chap did acknowledge that the web is full of complaints about Turbo Tax and "That is why I am escalating your situation to Level 3".
ADVICE TO OTHERS: IMMEDIATELY ASK FOR "LEVEL THREE". GOOD LUCK EVERYONE!
hidden fees and misleading rush of refund
Ok Turbotax is ridiculous and I fell for their gimmick again! I guess with the year passing my mind went foggy on the hidden fees and misleading line of ### that says "get your refund in as little as 8 days!" My total bill for filing was $58.00 ad that's because I owe state taxes- ootherwise I'm sure it would have been more. I used the online version with 'free' federal returns. Their disclaimer says refunds in 8 days if you file the 1040 EZ, 1040A, etc. which I did- now 17 days later and I still do not have my refund! I'm a single mom, student and my kids B-day is in February. I depend on this refund for survival until a day when I won't have too...I'd rather have my money fast and pay a little extra then to be promised fast and free service and then ramrodded! No more Turbotax ever!
Sorry allowed- not aloud
hahaha! Geez I'm aloud to complain- I filled out the 1040A and yes I checked the email and my refund was postponed due to delays. Not everyone is in the same boat, don't hate because I'm a single mom.
Get y0ur refund in as "little" as 8 days! You stated 8 days if you filed form 1040EZ, 1040A, etc. Which form did you fill out and did you request direct deposit and received a confirmation of the direct deposit? This 8 days would only apply to 1040EZ and 1040A, not 1040 long form. So there is no etc. applicable. Also, TurboTax sends you an email that allows you to check on your refund status. Did you pay attention to that? I got my refund within reasonable time from the IRS website. The IRS website stated my refund was to be mailed last Friday and I received the following Monday.
Do you not understand that "as little as 8 days" means that is the quickest you can receive your refund, and not a guarantee for how long it may really take?
And every that td577 said as well.
refund/ bank info
i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers... i will be looking closely at turbo tax and may file false advertising charges with every agency who are watchdogs for such a thing. i don't want to see people making a comment who don't anything about this, for then your intelligence will show all who enter this site.
i filed my taxes on 1/21/2011 and when i was done i noticed that there wasn't a web page for bank information...6 hours i trying to locate this web page only not being able to find that damn bank info page. i spoke to 4 csr's who have given me almost nothing to find the bank page...with turbo tax it seems like you can't get the refund direct deposited using the free edition...that fact is last year..i received my refund direct deposited in 8 days...not so much this year...now i have to trace down my refund that i filed with turbo tax as the BIGGEST HEADACHE..so beware tax filers... i will be looking closely at turbo tax and may file false advertising charges with every agency who are watchdogs for such a thing. i don't want to see people making a comment who don't anything about this, for then your intelligence will show all who enter this site.
The complaint has been investigated and resolved to the customer’s satisfaction.
[protected] OFFICE OF THE PRESIDENT TURBOTAX
screwed up direct deposit/irs will now send hard check
I wanted to report that Turbo Tax had a major glitch in their system for people who used the program and had their refunds direct deposited to their account. Turbo tax is trying to keep this quiet but it’s a major problem. Basically everyone who wanted to have their refunds direct deposited is now going to be getting a live check from the IRS. Turbo tax did...
Read full review of TurboTax and 40 commentsfraud
Do not use the debit card service. I was due to receive $200 with their Direct Deposit service. The card came and with a quickness but had no money on it. This is after they charged me nearly $79 all ready bringing my return even lower from $280. I was charged so that this magical plastic pos could show up in the mail even faster because there would be " NO HASSLE AT ALL!" according to turbo tax. What a scam. Now I am waiting on hold and have been for a half hour after searching for 2 hours just to find the "talk to a representative" option on the call service. This will be the last year I use turbo tax what a b.s service now. This is fraud with with tax money...
The complaint has been investigated and resolved to the customer’s satisfaction.
I love turbo tax, but I would never go any route besides direct deposit.
I've been using turbo tax for years and always use direct deposit. The software is easy and accurate.
stay away at all costs
I am beginning to wonder who owns Turbo Tax.
I have always had a professional preparer, but when the price climbs to $425 prep.for a single mother who owns nothing, I tried Turbo Tax.
I used it in 2006. Easy. Simple. Cheap. In May 2008, I was then audited for 2006 and put through months of penalties, fees and add on's, and was told I would have won, but the time limit meant I had to simply pay up. What time limit you might ask? The one that passed by waiting months for the IRS to dialogue, then respond.
I paid the extortion on a credit card.
Now, I get another notice of an audit for 2008 taxes.
That was the only other time I used Turbo Tax.
It shows I did not list $32 for an interest checking account (understood) and my $900 return from the state the previous year. Was this the stimulus that it never asked about, from Bush?
Are you kidding me?!?
I filed what I had, as it asked it of me.
What good is an audit guarantee if during the slow, dragged out BS, time limits are missed, penalties apply and interest?
I AM A SINGLE MOTHER! I have never been one to lie, cheat or steal.
I recommend this product only if you love to fight for years in a way that makes you feel helpless and hopeless.
I recommend this product only if you already know what needs to be asked, so that if it misses something, you are aware.
I now know why people work under the table.
No turbo Tax for me. It is a guarantee to me, alright: a Guarantee for an audit!
I used free service
i filed my taxes with the free edition of turbotax.Now my account shows im being charged not only from turbotax but also from santa barbra tax group.when something says free it should be free not 100.00 dollars of hidden fees im disabled and on workmans comp i cannot afford any HIDDEN FEES to make a rich corp richer you people scam the hard working americans out of the little money we get i hope your fat pockets burst and you go bankrupt do not take one dime of my money for your scams i have a bank account with direct deposit that does not cost me 90.00 to utlize i will be reporting you to every bbb and news agency i can think of how would you like to be robbed by a person you do not know.i am a vey dissatisfied consumer and taxpaying citizen of my great country corp. like yours r the reason our economy is failing thanks for nothing but being ripped off and robbed feel free to contact me if you have the courage to face one of your victims!
Same problem...Says free...simple filling...single, no deductions, one W2. Get right to end, then BAM..$60.00. WTF? How did this happen. They are playing the odds. $60.00 or start over some where else. I don't think there is a "free" service. I did this last year, same thing. So this year I read every small detail. Made sure I did'nt check any boxes that say I agree to a fee. Nothing says $60.00. Everything says free. By the time you've spent an hour doing this your like "OK, F##k it take the damn $60.00. Should be a class action suit filed.
cannot cancel account/horrible company
Other than TurboTax having minimal and useless customer service, an all around horrible product that you can get most other places for a fraction of the price and continuously send you emails even though you never agreed to recieve any- you cannot delete your account. You cannot cancel your membership. I wanted my PERSONAL information out of their database...
Read full review of TurboTax and 6 commentsreturned refund check
THEIR WARRANTEE IS A BIG JOKE AND THEIR REFUND POLICY IS FRAUD
I purchased Turbo Tax this year from Office Depot as I have in the past.
This year tho the program would not install on my computer. After several FAILED attempts. I decided to return the software to them as instructed on the box.
One March 25, 2017 I recieved a check in the mail from Intuit in the amount of $97.21 for the cost of the software purchase and salestax which I had paid. I deposited the check on 3/29/10, only to be informed by my bank on 3/31/10 that the check had been returned to them as non collectable and that the amount of the deposit along with a $15 returned check fee had been charge to my account.
I am now not only out the cost of their software but also the bank fees and they WON'T DO CRAP!
Well we are from Canada and have moved to the US part way through the year of 07. We tried the basic Turbo Tax for the US and it does ask about being from and earning in another country. Then it gets to points that make us sound like we are US citizens working out of country and coming back. We couldn't find the right way around this. I have done online chat twice with the person having no knowledge on how to do this. Then 2 hours on hold and then the tech couldn't figure it out either and he just hung up. I did online again and they said I would have to go through the phone hold again. 2-3 hours. The disc is in the trash. The Canadian tax form had the places for the US income and was easy.
today 1/19/2017 completed my business 2017 taxes in 3 weeks and now Turbo Tax has lost all records of it. I used them 5 years now and they say I only signed up for the service today 1/19/2017. They have absolutely no records of my returns and act like I just started the 2017 return today.. Funny how they charged me $121.00 last december 2017 for it. If they can't keep your records safe how can you even trust them with their security. You can't even call them about it. I used to reccomend them but never again. Save yourslef some time and money
I tried Turbo Tax for my taxes. First of all they state that this is a free filing, then they add for the State, then the Federal. I e-filed my files and they were rejected. Turbo Tax advised me to follow these steps to correct my mistake with my federal file:
To make corrections follow these steps:
1. Open TurboTax and select the "Deductions & Credits" sub-tab located under the Federal Taxes tab.
2. Select "Explore on My Own" on the screen titled Let's Find Your Deductions and Credits.
3. Select "Update" next to the Making Work Pay Credit located under the You and Your Family section.
4. Select "Continue" on the screen titled The Making Work Pay Credit.
5. On the screen titled "Government Benefits" make sure to answer the question accurately.
6. Lastly, and most importantly, make sure to select the "Continue" button on the bottom of each screen until you come back to the Your Deductions and Credits screen.
The problem is, there is NO screen called "Government Benefits'? I contacted them by phone (after waiting on hold for 1hr, 30 minutes and 96 seconds). Darlease from Turbo Tax was RUDE and did not want to help me. She put me on hold several more times. Was unable to answer why this screen was missing and then told me it was MY fault for checking the wrong box! She told me to start all over and this time check the correct box and this will not happen again? I will NEVER use Turbo Tax again! OMG!
the irs released my returns and turbo tax is holding my money if they thought someone else was trying to steal my taxes they could have sent me a check they will not give me any information on my money being sent to me and told me i have to just wait i hope someone can find a good lawyer against this company and me nor my family or friends will ever use turbo tax again i will blog evrywhere i can all over the internet turbo tax needs to b shutdown thwy are thieves...
11:01 AM
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You have been connected to 13_Raquel M.
11:24pm
Jullie: Hi
13_Raquel M: Hello Jullie, thank you for contacting TurboTax, please allow me a moment to read your question?
Jullie : I am trying to figure out if some people can get a credit on a hybrid?
13_Raquel M: I'll be with you shortly.
Jullie : ok
13_Raquel M: Thank you for holding Jullie. I understand you need to know how to take the deduction for a hybrid vehicle?
Jullie: yes
Jullie : Here is my question...
Jullie : I bought a hybrid in 2017 but I never got a credit..because the government were out of money.So are people getting the credit still?
Jullie : Can someone buy a hybrid and get a credit now? or is there a way to get my credit now?
Jullie :There is a form in turbo tax for this. This year and filled it out..but they did not give me the credit.
Jullie : Is the state issuing credits now? To anyone?
13_Raquel M: Hold please while I check for you.
Jullie : ok
13_Raquel M: Thanks
13_Raquel M: I'm checking my resources, I'll be with you soon, ok?
Jullie : ok
13_Raquel M: Thank you.
13_Raquel M: I went to the IRS website at www.irs.gov and typed in hybrid deduction and a list came up with several vehicles.
Jullie : ok yeah?
Jullie : I already did all that OK?
Jullie : Here is my question ...
Jullie : I bought a Toytota Prius in 2017 new..ok?
Jullie : and
13_Raquel M: Ok
Jullie : I was not allowed to get my credit because the government was out of money to pay it ok?
Jullie : so..in Turbo Tax this year
Jullie : there was a form ...
Jullie : and it was to claim the car again ...
Jullie : I did it, but they did not give me the money ...
Jullie : My actual return was only 16.00. wihtout adding the car, my retur was 500.00. The money for the car was a lot more. So why does Turbo tax say different totals?
Jullie : So...my question is...are there people still getting this dedcution?or should turbo tax take out the form?
Jullie : Is this form still good?
Jullie : Can people still get the hybrid deduction?
Jullie : Not me..But can any new person...can they go out and buy a hybrid this year and get the deduction?
13_Raquel M: Did you use the interview screens?
Jullie : huh?
Jullie : I typed in my questions all over the place
Jullie : I tried to call ...
Jullie : I got an automated service...
Jullie I think that perhaps turbo tax may be in error and should take the form off, so people dont try to use it and have problems...
13_Raquel M: In the program, there is an interview mode which walks you through the return by asking questions.
Jullie : yes
Jullie : I did that ...
13_Raquel M: Would you review that section please because it seems that all of the questions were not answered?
Jullie : If the government is issuing credits on that same car for other people..then I am need to know... Are there people who can go out and buy this car and get the credit for it.?
Jullie : No, I won't look again. I already did and can't find the info.
Jullie : I dont hink you understand my question
Jullie : Do you understan what I am asking?
Jullie : I am asking if someone, -anyone can go out and buy a hybrid, let say, this year and at the end of this year, they can get a credit..?
13_Raquel M: Please hold.
Jullie : I never got a credit...I was supposed to get 2500.00 on my tax return back in 2017 for buying this car..I never got the refund..my question is asking you if people can still get that refund if they buy this car.?...Ok I will hold
13_Raquel M: Thanks.
13_Raquel M: Ok, Julie, thank you for your patience. You would need to go over your answers to the interview questions. We have no way of accessing your tax return.
Jullie : So you cannot tell me if the form shold be there or not?
Jullie s: Can u have a manager call me?
13_Raquel M: At this point, no I can't.
Jullie : U have not answered my question ...
13_Raquel M: The message came from a manager.
Jullie : So what...? turbo tax can't help me?
Jullie : I need someone at turbo tax to tell me if the form is good or not ...
Jullie: It has nothing to do with my persoanl taxes...I just need the question answered.
Jullie : Do u understand what it is I am asking of you?
13_Raquel M: Hold please while I relay that message. I understand what you're asking.
Jullie : Do understand my question?
Jullie : I need to know if any person can buy a Toyota Prius and claim it for taxes, because you have the tax form for the car, ready to fill out here in Turbo Tax...
Jullie : ok
13_Raquel M: Thanks.
Jullie : Sure.
Jullie : So, re-cap..Turbo Tax has form inside for people to fill out...It is a form that allows people to claim the hybrid car on their taxes.OK? If this form is not good, then wy is Turbo Tax using it? Does that make sence? Will you ask the manager that question please?
Jullie : Thanks...
13_Raquel M: I'm getting the answer now.
Jullie : Ok, thank you.
Jullie : Also, can you tell me the name of the manager please?
13_Raquel M: Ok, does the form you're referring to have a number?
Jullie : You know, when we started this conversation, it was about one and a half hours ago..my question is still not answered..
Jullie : I will go and look ok?
13_Raquel M: I do apologize I'm relaying messages at this point.
Jullie : ok..I will go and look for the form number ...
13_Raquel M: Thank you
Jullie : Tt says "Alternative feul vehicles credit"".It has no number ...
Jullie : Someone else has a comment on a 2106 form, but I am not sure if that is the correct form number ...
13_Raquel M: Ok, I'll let them know.
Jullie : I dont think you are going to be able to anwser this question for me... Can you have a manager call me tomorrow?
Jullie : I want to know if the governmet is giving refunds to people for this car or not. ..Turbo Tax has the form in file ready to be filled out and has accepted it.
13_Raquel M: I'll ask
13_Raquel M: I let them know, waiting for a response.
Jullie : Ok, ... If they can call me tommorow, or send me an email, and then we can talk, I need them to explain this to me. Thanks ...
13_Raquel M: Let me see what they've said please.
Jullie Edwards: The time now is 1:02 Pm Thanks for being here :)
Jullie Edwards: ok
13_Raquel M: Thank you so much for your patience. To our knowledge all of the forms in the program are good.
Jullie : OK.. and who would I contact about this form?
13_Raquel M: One moment please.
13_Raquel M: Ok, there is no one person to contact about the form. The resource to check would be the website for any documented updates on any forms, and you contact a customer service agent for any further questions.
13_Raquel M: Again, I apoogize for the inconvenience.
Jullie : You mean a service aganet like you?or someone else?
Jullie : Its ok..., I know it is not your fault ...
13_Raquel M: Yes, another agent like me.
13_Raquel M: I understand your frustration.
The time now is 1:14 pm
they've had my money since 01/25- and i haven't rcvd anything i've called these people and my info was valid on 01/30 and i've been told my card was going to be unlocked asap.. my card is still blocked and i've just fax my info over 3 times and no money and they're refusing to send it to the irs
you'll have to send them a copy of your id, ss and bill
thanks for using turbo tax
your replacement card will be issued in 14 days
the fee for the replacement card is 14.95
the reactivation fee is 29.95
thank you
TURBO TAX IS AWFUL, SOMEONE SHOULD STOP THIS COMPANY FROM BEING IN BUSINESS. I WAS ON HOLD FOR OVER AN HOUR AND THE PERSON ON THE PHONE COULD NOT UNDERSTAND ME OR SPEAK PROPER ENGLISH, THEY WERE IN INDIA!
Just as a heads up, it may not have been an incorrect filing that made your taxes kick back out of the system. This year there was a delay in the IRS accepting some of the forms. If you itemize it can cause them to reject the tax forms and you can try and send them in after 2/14/11. This is when the IRS should start accepting those chosen forms. Hope this helps and if Turbo Tax isn't helping, I have always used the H&R Block site, if you call your local office they can walk you through some of the more confusing forms with out ever leaving your house.
fraud
As a long-time user of TurboTax, at least 11 years, I have finally had enough. This year I was only able to e-file three returns (five are supposedly included in the price) before the software cut me off, saying that I had already filed five. Customer support said, "sorry, we hear that there is a problem with that but there's nothing we can do other than...
Read full review of TurboTax and 4 commentsrefund
TURBO TAX recently gave me the run around and told me to buzz off. It was very disappointing. I had herd some good remarks about the TURBO TAX and decided to give them a try when my bank had a link to there page. I saw the words free and jumped. I was soon adding this fee and that for an upgraded service. No problem. If it works, right?
I get through the program and I have been green lighted by each section to move on to the next as they showed no error or cause for concern. When I hit "FILE ELECTRONICALLY" the online program quickly told me it could not file because of 5 or so errors never previously reviled even though the program said otherwise. My money had already been removed from my account. I looked around for a contact number and tried all of the other proper channels to try and correct my errors to know avail.
The number. I call and I get an automated system but the website says that there will be a live operator and to copy a number down referencing my case. I call again 6 more times thinking I called the wrong line. Every time I reached and automated service never mentioned before and was very very confused.
I called my bank that I got the link from knowing that they had my back. They understood my issue and called the number I gave them from the TURBO TAX site. They miraculously go through to TURBO TAX. I was very unhappy. I have been wasting my time with this company TURBO TAX, I thought. I spoke with the REP from TURBO TAX and he said if we did the right things, he as an expert would be able to remedy the situation and if not I could get a refund. We tried this and we tried that and nothing worked. He had very little background or knowledge of this site or TURBO TAX in general. I had to leave for a dinner engagement so I told him to please just refund my money and this was obviously not working out. He refused saying that he wasn't allowed to refund the money do to his limited time researching the problem. He was just covering for his own and TURBO TAX incompetence. I ask to be transferred to his superior and he was very matter of fact at that point, making sure to tell me that because my needing to wrap it up after a lengthy search there would be no money coming my way.
The Superior. TURBO TAX is out for one thing and that is TURBO TAX. She told me I was lying when I said that the previous "expert" told me I would receive money back. She didn't know he mentioned a credit in his email to me and swore up and down that she was sitting right next to him and he never said anything about money back.
All I wanted was my money which was promised me by the so called tech expert. I have been duped and my bank representative even said as she was dialing the number to TURBO TAX that she had had an experience that left a bad taste in her mouth with them as well.
I hope you all never use TURBO TAX.
Take Care.
Richard
p.s. below is the email from said tech expert explaining how I would not get money back after his incompetence
"Dear Richard Caporiccio,
Thank you for contacting TurboTax Help and Support. You called requesting assistance regarding the following issue:
Due to the customer not staying in front of his computer he wants a refund for the product because it wont work for him i told him that i will not give him a credit unless i have time to fix the errors for him and he was pushing me off the phone because he had to leave and since he left his computer i wont nor anyone give him the credit
These are the actions we took to assist you in resolving your issue:
Due to the customer not staying in front of his computer he wants a refund for the product because it wont work for him i told him that i will not give him a credit unless i have time to fix the errors for him and he was pushing me off the phone because he had to leave and since he left his computer i wont nor anyone give him the credit thank you for calling Turbo Tax and have a great day
You may receive a survey from us through e-mail in approximately 24 hours asking you about my performance on today's contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey.
Thank you,
TurboTax Customer Service
http://www.turbotax.com/support."
The complaint has been investigated and resolved to the customer’s satisfaction.
Does any one know what phone number I can call to file a complaint with turbo tax - I dont own a car or a home right now and all I wanted to do was a simple return - and it kept wanting to charge me the extra 20 bucks for a Deluxe Return! if I didnt need my taxes immediately I wouldnt have went through a tax agent. My total cost came to clost to 100 bucks. and im [censor]ing livid!
I also tried Turbo Tax but since I always have to file Schedule D and my taxes are somewhat complicated, they wanted to charge extra for this form and that form. I do them myself WITHOUT Turbo Tax's help. Sometimes if you enter a figure incorrectly, it is almost impossible to go back to that page and correct it. I just deleted the whole mess and decided I would NEVER use them.
green dot or cb&t bank
Do not use the Turbo Tax Refund Card!!! I had my refund deposited onto a refund card by Columbus Bank & Trust doing business with Green Dot/Turbo Tax Refund Card. It clearly states they will mail the card to the address on your tax return. After 3 weeks of waiting for the card to arrive, I called them and was told the address was a very old address that I...
Read full review of TurboTax and 29 commentsrefund
I had that same issue, i was charged for something that was suppose to be free. And now, A whole month or so has passed, and i am yet to receive any of my money!. i would like to know whats going on. I have tried the tracking number the site has given me and it says no record found, tried my last name, ss, and 4 last digits of credit card, no record found.i have e-mail messages from them saying it all went through fine, all accepted, why is it not letting me track my money, in fact were is money even really being sent.if there is a law suit against this, COUNT ME IN! cause this is outrageous.
I cannot get a support person on the phone(no number available but site says Help by chat(a computer which gives directions(path) that does not work and "call for help does not have a phone number listed...but says call back pacific time but there is no phone number listed!@!I cannot complete my taxex OR run off copy i have completed sos far.I am desperate without a 'support phone number as promised
I received an underreporting letter from the IRS for my 2017 taxes in May of 2017. The funny thing, I allowed a friend to use my turbo tax and she too received the same underreporting letter for 2017. I contacted IRS and they explained that the amount I claimed on my retirement income was different from what "I reported." I went back into Turbo Tax to see if I had entered the wrong information and I didn't. I checked the form that was submitted and the entry was different. I am angry because I have never owed IRS. I am always careful when dealing with my returns. Now I owe almost $2600! Why did it take so long for IRS to find out about this under reporting. I was convinced there was something wrong with Turbo Tax or the IRS system in 2017 because I had never heard of so many people in my inner circle having problems with their 2017 taxes. Now, seeing others in the same situation I know I am not alone! I agree, I hope a class action is filed!
I've used TurboTax for many years and not had any problems. But now that I've been "bitten" - like the rest of you - I'll never use it again.
Although Turbotax claims to be "experts" in state tax laws, they screwed up my 2017 state tax return big time because of my 401K contributions. In PA, believe it or not, 401K contributions are counted as TAXABLE income (I didn't know this until after this Turbotax fiasco). But I worked in Delaware - where 401K contributions are tax EXEMPT, so my adjusted gross income in DE did NOT include these 401K contributions, i.e. this amount was subtracted from my gross to arrive at my adjusted gross income. But Turbotax never checked. So, when I filed my PA tax, Turbotax just took the adjusted gross income amount from DE and plopped it into the adjusted gross income line for PA. So I end up owing taxes on more income than was reported - plus penalties and interest for 3 years!
In my opinion, Turbotax is "worth it" until you're one of the ones affected by their incompetency, and then it's not anymore. Beware!
I filed my taxes on the very first day that the irs accepts refunds. I received my turbotax card in the mail was able to use it for 4 days on the fifth day I was in the store with my family when my card was declined so I call into turbotax card to find out what's wrong so they tell me there is a security issue on my account and they wanted me to fax in some personal information so 10 days later I faxed my information 3 separate times they still can give me know information or with the for you got my account I suggest to anyone never ever use turbotax card I will never use their business again and I suggest to anyone never use it they are scamming me and hundreds of other people out of their money I'm contacting the news stations a lawyer in the irs. I still don't have my money and I'm waiting for them to release the hold
Turbotax screwed up and admitted the error: "Based on the terms of our Accuracy Guarantee, Intuit will reimburse you $3, 431.00 for the interest/penalties you paid to the Internal Revenue Service . Please allow us 2 to 3 weeks to process the check. " But they NEVER SENT THE CHECK. I've emailed them several times and they refuse to respond. Do not use, they are liars and crooks.
Wow I got my check before the 4 weeks as up...didnt have to even call back
I just got am e-mail saying Your check is in processing
currently. Maby thats good news did you get one of these emails. he at least e-mailed me back .. what do you think?
So you did get a check from them? Because I have the same letter and And they e-mailed me saying the would send a check in 2-3 weeks its only been a week . When they send my e-mail they wanted me to reply with confirmation of my address they would sent our check? did they ask you that..How long did it take for you to get it back and did they send It reg Mail? Please let me know what happend.. Thanks
After months of complaining and screaming, we received the check. I want people to realize we had to work VERY HARD and threaten to sue (I work in legal and the financial industry). It was only after quite a bit of effort from me proving they made the error did they finally agree. Then, they did not send the check as promised and the fight started all over again. NOT a good ethical company!
did you get the check?
privacy issues/customer service issues
I have used Turbo Tax since 2002 and have had no issues until today, February 24th, 2010.
I called Turbo Tax customer service today to speak with someone regarding a serious situation, regarding receiving someone else’s private information, such as name, address, credit card information, and turbo tax information including confirmation #’s. I was worried that if I got her information then did someone else, maybe this same woman, get my information. In my shock I called turbo tax to try to find out how something like this could have happened.
After going online and entering in my information and then receiving a incident number then finally getting a hold of a person I explained my situation and then immediately asked to speak with a manager. Once I got a hold of a person after waiting on hold for a manager for over 30 minutes I found out that I was just put back in the call center que. I thought I got a manager but then I realized that it was just another call center associate, she stated her name was Melanie. I explained to her that I needed to speak with a manager immediately because I had already been on hold and I thought that I was waiting for a manager during this time. She told me to hold once more, this time without music, thank goodness! All she did was mute me so she could still hear what I was saying, I knew this so I muted her on my phone. She came back on and explained to me at 50 minutes into the phone call that it would only take the manager about 5 more minutes to be able to talk to me. So I was then put on hold AGAIN, this time put on hold with music (but this time no automated voice telling me thank you for waiting on hold someone will be with you shortly…..haha I think not!).
At 1 hour and 15 minutes the music stopped playing and I thought that I was hung up on, but I waited to see if the hang up sound (eh eh eh eh-worst sound ever) would come up and it never did. So I waited some more……. She finally came back at I hour and 25 minutes and explained to me that I had to go to the website and go to the technical support area to have this worked out. At this point I am going to lose my cool. So I asked for the supervisor/manager/basically any superiors name so I could follow up with this later. Melanie refused to give me a name of a supervisor and then told me that she was speaking to a group of people. Fine then, I said I just want one person’s name that you were speaking to. She then proceeded to tell me that she was speaking to the internet and that I would need to contact escalation issues through internet services. I told her that I was refusing to hang up the phone until she gave me a name of a supervisor or allowed me to talk to supervisor about the issue. I asked for her name again just to make sure, but she said nothing. This is when I said, Melanie is it (then got irate and started yelling ) this is b.s., I cannot believe that I am having to go through all of this just to straighten out a mistake that I did not make! After that she muted me. I intended to wait until she hung up herself because there was no way that someone from Turbo Tax’s call center in India was going to treat me like I don’t deserve the proper customer service without me putting up a fight. At 1 hour 38 minutes and 32 seconds, my husband got on the phone and said “that it was fine if you want to mute us because I have worked in a call center before and I know that your call summary will show that you have been on the phone with one issue for over an hour, that is when she finally hung up at 1 hour 38 minutes and 32 seconds. Crazy! I refuse to work with Turbo Tax again after this absolutely asinine headache! However, you better believe they will be receiving many letters regarding this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
turbo tax this year is bad you can never get a hold of the customer service reps i have been on hold for over an hour and never got my card so i do not have my refund i will not be using turbo again.
e-filing/customer service
I've used TurboTax in the past and it always has been pretty easy and hassle free. Not this year.
In past years, I have done enough supplemental freelance work to have to file self-employment income. Along with this filing comes a Schedule C form for miscellaneous self-employment income. I did not have enough supplemental income this year to file self-employment taxes, but based on previous years' filings through TurboTax, the software keeps insisting that I fill out a Schedule C form. I have no information to enter into the form, so I have tried to bypass it, but the "error check" keeps requiring it. After I bypassed it a few times, the software indicated that I am at a moderate risk for being audited because I did not report my (non-existant!) self-employment income. Because of this warning, I purchased audit protection for $39.95. I was then directed to the payment window, where my total payment to TurboTax was $151.85—much higher than I had anticipated, but I had to go to work and wanted to get my taxes done, so I entered my credit card information. After that, I clicked "continue" to e-file and was informed that I cannot file electronically because I did not file a Schedule C. Later today, at work, I signed back in and I tried to contact an expert, but I got a pop-up with an asterisk indicating that I agree to be charged $29.99 for the first 20 minutes of the expert's time, so I tried to figure it out myself. I then noticed a link on the sign-on page that said I could delete forms, so I deleted the Schedule C. It seemed like that would solve the problem. Nope; I clicked through everything again and the error check said I need to file my Schedule C. So I figured I would just print out my paperwork and file by mail. TurboTax didn't like that idea; it will not let me file until I pay AGAIN! It took me about 20 minutes to find out how to contact customer service (every time I tried to find a phone number or e-mail address, it made me enter a question and automatically produced answers that did not address my problems, or it tried to refer me to an expert consultation for $30. Arrgh! This is a nightmare. I wish I had just completed a regular 1040 myself. I have one income source and do not own a home or have children. This should NOT be this difficult or costly!
TurboTax indicated that I was ready to file and it took my payment information.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a similar expierence with turbotax and attempted multiple times to correct it. I also attempted for weeks to contact ANYONE within turbotax to have my questions answered as to why I couldnt efile. Needless to say I ended up printing and mailing my forms in. Until this past year I had always trusted turbotax andused it faithfully. After researching this company over the past year I can honestly say I will NEVER use this service again. I at this point am VERY concerned with a possible audit caused by their faulty software
software
I used H&R Block previously and thought I would try TurboTax this year - a big mistake! TurboTax actually read my tax info from last year but couldn't interpret the approach and forms that were used. Not complicated, my filing is the simplest approach to a self-employment as can be. But TurboTax took me down the path of, 'you need to buy the next step up software package', you need to call the 'pro'. To the point of finally gaving up, I downloaded the forms from the IRS web-site and spent the time doing it by hand.
I feel as though TurboTax is functionally very poor - except for getting as much money out of their customers as they possibly can. Do yourself a favor and stay away from TurboTax!
The complaint has been investigated and resolved to the customer’s satisfaction.
Just before transmitting my 2009 federal income tax return, TurboTax asked me to complete line 1 of my w-2. This is the line that contains gross income, etc. I had already entered this information, but re-entered it anyway because I thought it didn't "take" the first time. After successfully transmitting my return, I discovered that my income had DOUBLED! Instead of getting a refund, I now owed 4 times more than I was getting back. Had to file an amended (1040X) to straighten things out. From what I've read, I am not the only victim of this.
TurboTax Reviews 0
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About TurboTax
One of the key features of TurboTax is its user-friendly interface, which makes it easy for even the most inexperienced tax filers to navigate. The software guides users through the tax preparation process step-by-step, asking questions about their income, deductions, and other relevant information to ensure that they are filing their taxes correctly.
TurboTax also offers a range of helpful tools and resources to help users maximize their tax refunds and minimize their tax liabilities. These include a deduction finder, which helps users identify all of the deductions and credits they are eligible for, and a tax refund calculator, which estimates how much of a refund they can expect to receive.
Another advantage of TurboTax is its ability to import data from other financial software, such as QuickBooks and Mint. This makes it easy for users to transfer their financial information into TurboTax and avoid the hassle of manually entering data.
Overall, TurboTax is a reliable and efficient tax preparation software that can help individuals and businesses file their taxes accurately and with confidence. With its user-friendly interface, helpful tools, and ability to import data from other financial software, TurboTax is a great choice for anyone looking to simplify the tax preparation process.
Overview of TurboTax complaint handling
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TurboTax Contacts
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TurboTax phone numbers+1 (520) 901-3280+1 (520) 901-3280Click up if you have successfully reached TurboTax by calling +1 (520) 901-3280 phone number 1 1 users reported that they have successfully reached TurboTax by calling +1 (520) 901-3280 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (520) 901-3280 phone number+1 (800) 446-8848+1 (800) 446-8848Click up if you have successfully reached TurboTax by calling +1 (800) 446-8848 phone number 2 2 users reported that they have successfully reached TurboTax by calling +1 (800) 446-8848 phone number Click down if you have unsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number 1 1 users reported that they have UNsuccessfully reached TurboTax by calling +1 (800) 446-8848 phone number
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TurboTax address2700 Coast Ave, Mountain View, California, 94043, United States
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