IP2Location’s earns a 2.2-star rating from 6 reviews, showing that the majority of users are somewhat dissatisfied with geolocation data services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Accurate IP Geolocation Tool with Great Potential
As someone who values precise IP geolocation data, I must say that IP2Location has proven to be a reliable tool. The database is extensive, and the information provided is generally accurate. While some users have reported occasional discrepancies, the majority of my experiences have been positive. The ease of integration into various platforms is a definite plus, making it accessible for businesses of all sizes. I appreciate the multiple granularity options available, allowing users to tailor the service to their specific needs. Overall, IP2Location shows great potential for those seeking detailed IP geolocation insights.
-
Pros
- Accurate geolocation data
- Comprehensive IP database
- Easy-to-integrate APIs
- Supports IPv4 and IPv6
- Free tier available
-
Cons
- Limited Data Points: IP2Location may not offer as diverse or deep data sets as some competitors, potentially impacting insights.
- No Free Tier: Unlike some competitors, IP2Location does not provide a free access level, which could deter small-scale users or developers.
- API Rate Limits: The service imposes rate limits on API calls, which could restrict high-volume users or applications needing extensive data access.
- Focused Solely on IP Data: The company specializes in IP-related data, lacking broader cybersecurity or IT infrastructure solutions.
IP2Location Complaints 5
Never ever again
More than 80% of the Locations on this Database are Miss-Leading or just wrong located automatically. I don't really know how they have got customers like EUROPOL, they're just a piece of nothing.
I hope this company does learn from their mistakes. I would never use it and I'm just trying to contact the service to un-subscribe IP2Locations.
Replied
Not impressed
I'm very disappointed with ip2location service. This program shows a lot of incorrect information. I saw a lot of positive reviews about this service and decided to give it a try and I regret I did that. I paid for their database and all the information I got was incorrect and there were a lot of mistakes. I have no idea what was going on, but unfortunately I can't say anything good about ip2location.
The complaint has been investigated and resolved to the customer's satisfaction.
For your information, IP2Location partners with major ISPs to maintain the geolocation database. It is currently being used by many users including 1 out of 5 Fortune 500 companies. We have received many good reviews from independent researchers worldwide. The latest one is a 2016 research report from established University (http://referaat.cs.utwente.nl/conference/24/paper/7519/comparing-the-accuracy-of-ipv4-and-ipv6-geolocation-databases.pdf) where we scored top in the IPv4 accuracy compare to other competitors. If you have concern with the accuracy, users can also evaluate our database first using the free IP2Location LITE database and then further upgrade to commercial edition which has higher accuracy.
We are looking forward to help you to resolve the accuracy issue reported.
Useless and wrong info
I paid $200 for the access to the database from the website www.ip2location.com. It was real blah-blah, ‘coz this database contained a lot of useless info and was total waste of time for me. I tried to contact the customer services, ‘coz I thought maybe they could help me, but the rep simply ignored me and didn’t provide any info at all. I wonder if there are other people, who had the same experience. Let’s share views about this website.
Hi Circi,
My name is Kim from IP2Location.com. We have been in business since 2002.
It looks like you have problem with our services. We reply our customers within 24 hours during office hours. Therefore, we might not receive your previous emails.
Can you please drop me an email at support@ip2location.com with more information regarding your purchase and issues? I would like to investigate and help you to resolve the matter. Hope to hear from you.
Regards,
Kim
Is IP2Location Legit?
IP2Location earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for IP2Location. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
IP2Location has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
IP2Location has claimed the domain name for ip2location.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Ip2location.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ip2location.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for IP2Location have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up IP2Location and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Ip2location.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- IP2Location protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The registrar associated with IP2Location has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
Their database is waste of money
Don’t pay money to the scamming website www.ip2location.com. I paid them money, but their database was total scam. It contained only fault info and nothing else. I paid about $180 for it, but I was really disappointed in it. Also when I asked the support agent to help me, I heard only fake promises and blah-blah. Stay away from this scam and post comments about your experience with them.
Hi Relloto,
My name is Kim from IP2Location.com. We have been in business since 2002.
It looks like you have problem with our services. However, we do not have any products costing $180. Can you please drop me an email at support@ip2location.com with more information regarding your purchase and issues? I would like to investigate and help you to resolve the matter. Hope to hear from you.
Regards,
Kim
Their database was fake and nothing worked
I only wasted money on the website www.ip2location.com. I paid and got nothing from them, but these jerks continued to provide fake promises and told me only lies. Their database was fake and nothing worked. I wanted to get their help, but they only told me to ait, ‘coz they had a lot of stuff to do. I wonder if there are other people, who had the same experience. Please, share your views about this website.
Hi Nes821,
My name is Kim from IP2Location.com. We have been in business since 2002.
It looks like you have problem with our services. Can you please drop me an email at support@ip2location.com with more information regarding the complaint? I would like to investigate on this matter and help you to resolve the matter. Hope to hear from you.
Regards,
Kim
About IP2Location
Here is a guide on how to file a complaint against IP2Location on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with IP2Location in the 'Complaint Title'.
4. Detailing the experience:
- Provide detailed information about your experience with IP2Location.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint against IP2Location on ComplaintsBoard.com.
Overview of IP2Location complaint handling
-
IP2Location Contacts
-
IP2Location phone numbers+60 4640 2380+60 4640 2380Click up if you have successfully reached IP2Location by calling +60 4640 2380 phone number 0 0 users reported that they have successfully reached IP2Location by calling +60 4640 2380 phone number Click down if you have unsuccessfully reached IP2Location by calling +60 4640 2380 phone number 0 0 users reported that they have UNsuccessfully reached IP2Location by calling +60 4640 2380 phone number
-
IP2Location emailssales@ip2location.com100%Confidence score: 100%Supportsupport@ip2location.com99%Confidence score: 99%support
-
IP2Location address70-3-30A D'Piazza Mall, Jalan Mahsuri, Pulau Pinang,, Bayan Baru, 11950, Malaysia
-
IP2Location social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all IP2Location contacts
Recent comments about IP2Location company
Useless and wrong info
Nuwber
10 reviews
Smihub.com
1 review
PeopleLooker
12 reviews
If Eye Ever
8 reviews
Nitrado
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.