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I purchased a gold necklace from ItsHot.com. It was advertised as Solid 14kt gold. The jewelry I received
was fake.. ItsHot.com is running a scam.. I have provided the contact information for two professional individuals in two different brick and mortar jewelry stores who both inspected item and determined it to be fake. The inspections were performed in my presence at both locations. I personally checked the item with a magnet and became concerned when some of the beads were attracted to the magnetic field. The seller advertised the item as "Solid 14ct Gold" and 14kt is not affected by a magnet. I proceeded to have the item (Rosary Necklace) tested in 2 separate locations. 2/26/12 item tested at Aransas Pass Pawn & Jewelry Store, Contact(Tim)@[protected], 1045 W. Wheeler Ave. Aransas Pass, Tx. 78336 The inspection was performed in my presence and revealed six (6) fake gold filled 8mm beads. 2/27/12 Item tested for second time at Aman's Jewelers, Contact(Charles)@ [protected], La Palmera, 5408 SPID CC Texas. Jeweler indicated Six(6)of the 8mm beads are fake gold filled beads & strongly attracted to a magnet. Quoted me $36.00 ea for 8mm Solid 14ct Gold Beads & $199.00 to remove fake Beads and replace with Solid 14ct Beads, restoring the item to what the Seller Advertised. Total is $415.00. Seller has refused my refund and I have filed an ebay dispute.. Beware of ItsHot.com.. Check your gold with a magnet, check your diamonds with a tester and stay away from ItsHot.com they have stolen from me by replacing 6 gold beads with fake gold filled beads. Now they refuse my refund.. This is clearly fraud..
Update...
ItsHot.com contacted me and is in the process of correcting the situation.
I will update accordingly.
The complaint has been investigated and resolved to the customer's satisfaction.
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I have been in your shoes. I bought +1000 dollar watch which was advertise as a genuine high quality diamonds. Turned out it was fake. Some stones were really bad quality diamonds while other were glass. I contacted them and they told me send it back via insured carrier and we will return it with %15 deduction on price (stocking fees)!
They also told me that they sold the watch as it as from the manufacture and they didn't know it had glass in it!
Will I guess you pay for what you get . This is the first and last time I'm going to buy an item from those scammers.
A $1000 watch would never have diamonds in it.. U couldve got a nice gold watch for 1000 tho 😶
lol, what is itshot.com posting fake follow ups with a different user name the day after the complaint was posted, thinking nobody would notice the different username? lol
I've been sold a bogus ring to the dumb thing about they sent me a "certificate" which contradict the invoice completely I bought a 14k gold ring the "appraisal" said it's 10k it felt to light so I sent it to two jewelers and they said it's sliver. This people ripped me off and I demand the proper item or my money back!
### I just bought a luxerman 1.25 diamond watch before reading all these posts. They contacted me and siad they don't have it in and will take a week but gave me other options. Is there something I should be worried about? I hate scams, if they try and f*** me ill go to great lengths to get them for it
Iam soo! glad I read this post... seems to me itshot turns out to be itsnot! glad I we have not! paid a dime! thanks 4 saving me a headache!;)
I've worked with ItsHot in the past on an expensive custom piece of jewelry. I had some issues initially because the piece was not made to specification and they were slow to respond, sure I was upset at the time BUT... THEY DID RESPOND and when they did they corrected the issue very quickly and overnighted the piece back to me so I would have it in time AND paid ALL of the shipping fees. The finished piece is perfect, absolutely stunning and constantly gets compliments. There are no issues with the quality or authenticity of the item. Things don't always go perfect, it is unfortunate when they don’t but my experience is they made a mistake and was more than willing to correct it and ensure the customer was happy. As long as they are willing to resolve complaints and use their issues to drive improvement in their business processes, I would continue to work with them. I posted a complaint when this happened to me but I think it is also important they are given credit for resolving issues!
Yea every other jeweler is lying but you, huh? How dishonest of you to claim that all other jewelers are lying as if you are competition to them. You don't even have a store lol. Plus jewelers charge to check the authenticity of diamonds/metals, so why would they lie? There are way to many red flags here. And to think I was actually saving up to buy a few of your watches smh. Con artists.
As I read Its Hot .com is right, you need to go to an certified appraisal, not an jeweler they don't know they sell but don't have a clue if it is diamonds or gold, they sell only there product, I have contacted in regard the fake jewelry, but now I be looking to buy from them, because they would be out of business if they do by law, that simple ! use common sense . don't believe garbage talk !
I purchased a watch from them for a Christmas gift. The watch is cheaply made and one of the buttons popped off. I ItsHot said to send them a picture of the problem and they will address it. In order for me to get a replacement, I have to ship them back the watch at my cost with full insurance. I also have to pay for the replacement watch to be shipped to me, assuming they approve the original watch is defective. How do I know they just won't try to repair the watch and send back the same one which is no good. Also the shipping cost to send the watch back and get a new one puts all the risk and expense on my end. I do not recommend anyone buying for this shady New York business. You are better off finding the item through Amazon, and dealing with a bigger business that has much better customer service.
I bought a watch from Jennifer itshot.com she sent me the watch. Within three days the watch came apart. The leather is fake. She was extremely rude to me. She hanged up on me. She is one of the most rude person I have ever encounter.
We purchased a diamond pave band ring from It's hot.com. I've had the ring for three short years and already had 5 stones fall out. I just picked my ring up from the local jeweler who replaced a stone for me and asked me where I got it. I told him it was purchased through the Internet. I was told the diamonds in my ring are VERY poor quality with many of them being cracked, cloudy and full of inclusions, none of which would not have happened from normal wear and tear. He told me in all his years as a jeweler he's never seen a ring with such terrible diamonds. Such a disappointment. The one time a stone fell out during the first year I shipped it back to get it repaired and it took WEEKS to get it back.
I bought my custom made pendant DT from ItsHot... Ps yall did a good job, tho I never thought I'd see it, cus it took so long to get it, but am glad I have it now, everything is real, tho u gotta understand, if u pay a good price the quality will be better, u can't expect a piece for 150 to be good... Lol
or the diamonds for that matter, if the piece is made with 10ct n 10K then it's much better, I mean, It's not he best u can have, but see the bigger u go on the karats like 18-24 the softer the material will go, so I mean 10K is good I think it's even cheaper or maybe not, I bought my chain for like $7 000 but as I know it's worth $10 000 everything is legit! NOTHING FAKE WITH IT!
I just did a new design that I sent em, I know it will turn out good, tho this time I'm only gonna spend like $3 000 so I mean it's not gonna be as big as this piece obviously lol
Pz
Danny Taylor
Just made purchase with its hot jewelry got gold chains the chains suppose to be solid gold 10k stamp on jewelry is 10k gs that stands for gold shell or gold plated taking items to jeweler to get tested if fake I'm driving to there shop with all paper work an putting them out of business an bringing lawyer everything will be posted on there Facebook page an on there shop with videos
Bamm tested chain it's gold 10k GS is just makers mark don't know what it stands for not gold shell or gold plated could be gold standard, gold solid, or just initials not sure jeweler made deep scratch several places on chain tested each spot nothing fake I have to say it'shot.com has done excellent job very fast no bull great customer service thanks it'shot.com for best prices an quality service
I purchased both mine and my partners engagement rings from this site, was extremely concerned at first as took a long time for them to respond to any questions. I live in Australia so had quite a few concerning sizes etc. i had to pay seperate shipping for both items as the gents ring was out of stock in the size I required. when mine arrived it was absolutely gorgeous. The only fault was even after using their measuring guide it was still over 2 sizes too large, but I just got it resized at a local jewellers. I always get compliments on my ring from customers.
after receiving mine too large I realised my partners would more than likely have same problem, I contacted them straight away to ask for smaller size and was no issue at all. Was sent out straight away.
Have had the rings over 6monhs now and still no faults. we both work in hospitality and they are holding up extemely well.
I just bought a joe rodeo 3.15ct dimond watch and I dnt kno if it's real I asked its.hot.com and they said it was then I typed fake joe rodeo watches and this came up i haven't even worn the watch yet kuz I dnt Wana wear something that isn't real ..I did take the watch to a jewelr to change the steel band to a leather one wen I got it but I refuse to wear it ..I also went on the actual joe rodeo website and that watch I bought isn't even on their site? I Wana return it back but after reading another customer troubles I think I'm going to sell it i paid some where round $900 with taxes for it and ima sell it for $600 so I'm losing a watch and money..sux. and i also read reviews on the watch and it said just the bezel was real diamonds but the inside was Cz like wtf if I would've known that I would have never bout it..I bought the gold pearl face 3.15ct joe rodeo. I'm really disappointed that all the dimonds aren't real..I feel like a sucka and I lost money.
Hello everyone, I will make short I wish to buy a product in your shop via the internet first of all know that I am French is it possible for you to deliver in France, I must confess that I am A bit reluctant to read all the negative messages here, I would like a reply from Itshot'com here is the product I want to buy
DESIGNER DIAMANT semi-mount NECKLACE 15.03 CT 18K GOLD.
If the delivery is possible in France in this case would it be possible to change the format of the necklace because I am the proud owner of two magnificent sapphires the one size emerald the other size cushion and I wish to raise one of My two stones on this magnificent necklace.
Waiting for answers
Good day to you and hello from France :) cordialement
I bought this bracelet from its hot in New York December 24th 2020 and they emailed me the certificate because they forgot to send it with the package. The diamonds are not real but the web site and certificate states it is. They are getting sued for fraud. I paid over a $1000 with shipping and duties. If they wanted to get away with this they sure did screw themselves by sending a certificate stating SI-1 diamonds. Im disgusted and am quite frankly looking forward to shutting them down. I can only imagine how many fake jewelries they have sold to other people. Don't mess with a Canadian
The code of the item that I bought is 420001 and the order code is F-784001-AH. The ring that I received is different from the one that is shown in the video of the item at itshot.com. in the video you can see that the center of the ring is higher than the center of the ring that I got. The diamonds are smaller too. In the pictures on the website the prongs on the small diamonds are white gold even though the ring is yellow gold, but in my ring that is yellow gold, the prongs on the small diamonds are yellow gold not white gold. One of the diamonds is not well set. It is set not straight. One of its edges is higher than others and it will screch your finger if you move your finger on this diamond, it also stuck on my clothes when I move my hand. This bothers me and let you think that this diamond will fell off after some times. The guy that helped me with the order, Arthur Bennett, promised me that I will receive a SI diamond ring but my appraisal says that my ring has SI-I clarity diamonds. I told him that it was very important to me to receive SI quality diamonds like he promised to me but this didn't happen. The ring that is shown in my appraisal is not the exact same ring that I received. It is same model but not the same ring. This is why I will not give 5 stars Itshot.com but I will not give 1 star either because I like this ring alot. It is thick. As far as I can tell the stones are real diamonds, they are shiny. No diamonds has fell off until now. i have almost two months that I am wearing it.
I love that majority of the negative comments are from people that are not verified customers and with nothing to show. I myself am not. However, I am here doing my research before purchasing. It really hinders others trying to do the same when there are false statements given.
With everything I have looked into there is an actual legitimate brick and mortar location. Not only can you look up their location, but there are pictures online of the inside of their store. I also have a friend from New York and has been to their store.
Yes, there are items listed for sale that are not in their store. Some of their items are made to order, and custom ordered. Once the order has been placed, and so much paid, itshot will place the order with the manufacturer. It does not mean the items are fake. This is simply common sense to sizing, type of jewelry (yellow/white gold), any custom requests, etc.
I have called and spoken with their customer service several times with questions and they have been extremely helpful. I do appreciate the simple fact that every complaint made has a response. For those that say those are fake follow-ups, it sure does not seem to be the case when they not only respond with particular details, but said customer is responding to those particulars.. no question or doubt there. On the Better Business Bureau page majority of claims have been resolved, according to the CUSTOMER.
Also, just in hopes this may help someone. As an avid shopper of jewelry, I have purchased several diamonds all from larger "trusted" known retailers, from Tipton's, Zales, Kay's, etc and have went to other jewelers to have an "appraisal" . Beware. Itshot has a point when sending your jewelry to a lab for good reason. Depending where you go, especially your local places (highly recommend not going to pawn shops), they CAN lie about the quality and authenticity of your jewelry. Not saying they all will, but absolutely can. For many reasons, but mostly in hopes to gain your trust, and benefit themselves in some way. There was a scam here with a shop that cleaned and repaired jewelry and when doing so would remove some of the real jewelry metals and diamonds and would incorporate fake replacements. Look for red flags taking your items in to be fixed and cleaned, and told that your jewelry is not real...
Also, I would buy jewelry from Amazon with caution. Not all jewelry is actually sold by Amazon, but third- party sellers. Though they guarantee authenticity, not all have certification and will get by until caught. Some are honest, but we fail to read the fine details about the product.
I'm sure it'shot is not perfect as any business. However with any business it takes legitimate reviews. I will follow-up hopefully as a verified customer!