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1.7 35 Complaints
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Stauer Complaints 35

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G
10:27 pm EDT

Stauer 5 opal anniversary ring

I have requested a return label on 3 separate occasion and never received one. The ring is way below Stauers excellent quality items we have and still do enjoy with past purchases. I was asking for an exchange but I have changed my mind. Since I never got the return label I have worn the ring about 5 times and now the gold plating has come off all the way around the ring base and shows a tarnished silvery color. This ring is disgusting and I want a refund. Please send a self stamped envelope or return label, 4th request. I like style of ring but if they are all made this poorly I do not want to exchange. I'll return ring and you can refund me full price. The night we bought ring we took out the 1 yr. Platinum membership and so far that doesn't seem to mean much either. It was bought by my husband in December, his customer number is [protected], Randy Coil, email [protected]@gmail.com. Thank you, I would really appreciate a response this time.

Desired outcome: I'd appreciate a response. This is my 3rd communication on this matter and no one has ever responded. Full refund of $ 59.00 plus tax and shipping if shipping is applicable.

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4:54 pm EST
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Stauer Stone fell out of cross

I purchased a walking stick, ring and a cross from Sauers for my husband. First the walking stick fell over onto the carpet from leaning on the counter. The turquoise on top shattered! I took it to my jeweler and asked him to fix it since I hadn't purchased insurance thinking your products were well made. My mistake! My jeweler couldn't find a full piece to replace it so used ground turquoise cemented with resin to replace the tip. After the walking stick was repaired, the stone fell out of the ring. Again my jeweler was luckily able to reset it. Following that, a stone fell out of the cross. It is a small piece of turquoise cut in a tear drop. My jeweler is unable to match it or even find a replacement. I need to send the cross back to you so it can be fixed! This was a three piece set that cost more than it should having seeing the workmanship of the pieces! Please contact me for return instructions. Thank you, Gayle Balazs

Desired outcome: Repair or replace

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V
9:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Stauer Engagement ring

Received the ring on December 27th. Only had it a month and it started to tarnish on the band. I never put it in anything harsh to cause this. It's states it's.925 sterling silver but have big big doubts. I have had a right on for 3 years that sterling silver and I have never taken it off for anything and it's just like new. Also the stone is loose. My fiancee contacted the company and they stated they couldn't do anything about it since he didn't take the insurance. What a crock of crap. Sell this fake stuff and stick it to the people. I will never every buy anything from this company ever and will make sure everyone I know never does either. The jewelery they sell is terrible and they will not refund the money. I have bought rings from a bubble gum machine that was made better.

Desired outcome: I would love to have a response to this and a refund for the rings. Gladly sent them back and I will send pictures of you would like.

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Is Stauer Legit?

Stauer earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Stauer to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, Stauer is known for their high standards and safety. If you're thinking about dealing with Stauer, it's wise to check how they handle complaints.

We found clear and detailed contact information for Stauer. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Stauer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Stauer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Stauer.com you are considering visiting, which is associated with Stauer, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Stauer have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Stauer website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Stauer website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Stauer.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Stauer has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 35 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Stauer has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
ComplaintsBoard
J
4:38 pm EST
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Stauer The warranty on the skindivers watch I purchased for my husband, I did not receive the replacement the warranty promised.

I called and talked to someone in customer service who e-mailed me a return label since when I purchased the watch I also purchased a 2 year warranty. I used the label and returned the watch as it stopped working. I would like a replacement watch as that is what the warranty says.

This is for Steve McLaughlin. My name is Joan McLaughlin and the platinum membership and original order is under my name.

My contact number is [protected]

Desired outcome: Replace the watch per the warranty

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S
11:35 am EST

Stauer Refund from a ring that was returned

I ordered a ring for my mother. She was a faithful customer and VIP. The order was made on approx 11/2/22. She received the ring on approx 11/11/22. My mother passed away 11/14/22. I, her daughter and Executrix of the will, returned the item By USPS. Making sure it was weighed for correct postage. I received no tracking number for this item. That was on 12/19/22

After several phone calls, Emails etc. the Company says they have no way of knowing it was returned. The $88.16 she paid for this ring needs to be reimbursed

Desired outcome: Refund

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4:49 pm EST
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Stauer Tanzanite 5 Stone Ring amd paying for the ring

I could not find any other place to get a hold of anyone to talk to. In October

I sent the ring back after wearing it and after looking at it one day

the 2 tanzanite stones had fallen out. I have not heard from you

and wonder if you are going to replace the stones and send back the ring, as you are still billing me at the end of the month. I have tried calling you

people and am just sitting on hold. I have decided that this experience

has soured my feeling towards Stauer to buy anything else that I had wanted.

Please let me hear from you as soon as possible. I have e-mailed you

Thank you.

Eunice B.

Desired outcome: Repair the ring and return to me.

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8:58 am EDT
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Stauer Returned ring do to to missing crystal.

Purchased women's ring on 4/23/2022 order number W3944849. Ring arrived with missing crystal. Returned ring for a refund via US Postal Service 3 weeks ago. I have not been notified of a refund or any communication from Stauer. My name and address is as follows:

August Bruno

7994 Heatherglen DR

Mentor, Ohio 44060

Telephone # [protected]

Desired outcome: Please refund.

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Shirley Shannon
US
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Aug 30, 2022 3:32 pm EDT

I ordered a ring and it came right away, but didn't fit. I sent it back the same day USPS. It has been over a month and I haven't seen a refund on my discover account. $42.94 is still charged against my account. Please refund and take my name off your mailing list.

Shirley Shannon

ComplaintsBoard
E
9:21 am EST

Stauer item#26370/customer#[protected]

i order this item#26370, on december1, 2021 and it is today december28, an still i have not receive my merchandize, it is being 27 days i dont have what i buy to you, stauer, it is almost a month and i dont heve my product that i buy to you.please reply and tell me where is my item that i already pay your company and i dont heve recived my product.my confirmation number#W3887400

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Update by Edgardo Colon Velez
Dec 28, 2021 9:24 am EST

I am waiting for the item#26370,order on decenber1,2021,ordernumber#W3887400.my account#[protected],that i have not recive my product,its bee=ing 28 days which i order it and still on december28,2021 i have not received for what i pay to you Stauer.

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1:07 pm EST
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Stauer Stauer Timemaster Watch

I bought this watch in May 2021. This week I had to replace the battery. I had a difficult time replacing the battery and a more difficult time replacing the back cover. When I tried to apply pressure to the back to try to force it into place the watch screen shattered making the watch unusable. I would like to get a new front plastic face. Please advise.
David Kedie
([protected]@yahoo.com)

Desired outcome: New plastic face cover or replacement watch

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Update by Dave Kedie
Dec 17, 2021 1:08 pm EST

I like the watch but had a hard time replacing the battery

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D
7:07 pm EST

Stauer Order processing

Placed online order about 5 days ago. Havre not yet received a confrmation from you. Expected additional info, such as tracking number, expected ship date, etc. IF I hear nothing from you. I will need to place an order elsewhwere to be sure I have a gift for my bride pf 60 years,
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Donald Graf
[protected]
Visa card ending in 6063
[protected]@aol.com

Desired outcome: info requested above.

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E
1:58 pm EST

Stauer ordered jewelry; they put incorrect or insufficient address, package was sent back to the Sender!!

I ordered jewelry Nov. 27, for my granddaughter's birthday Dec. 4. I have spoken to Customer Service. They said they mailed it out on Nov.29. The package came as far as Texas, but the P.O. marked it "insufficient address" and it was returned! How is it catalogs etc. and ALL my mail arrives at the address Stauer was given and has been using for catalogs? Somebody made an error. I am without my gift to give...
AND ONE MORE THING: while this problem was carrying on, unknown to me, -- I placed another order for gifts, Confirmation No. J48781747 106 (total $187.85), and I am wondering where that order is! It is also for Christmas gifts. I request that Stauer ensure that their office uses my Correct mailing address, and that I be sent the items I ordered in the Second Order, by Express mail, at their expense! I am Cancelling the First Order, unsolicited Membership included, and request a refund. (I am disappointed with this company.) (first order Confirmation J4862882) Please investigate and respond a.s.a.p. --- Elizabeth M. Owers

Desired outcome: I HAVE MENTIONED "DESIRED OUTCOME" IN MY STATEMENT ABOVE.

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A
2:29 am EST

Stauer Unreceived/accounted for charges

I have 2 charges from stauer not represented by an item. On 27 april 2021 a charge for $156.93 and on 4 june 2021 one for $126.09, both wewe filled/cashed. But...There were no items received. At least one is a watch. I have already sent an earlier email on this subject, no response. Please advise. Alan hill, blue bell, pa [protected]@gmail.Com

Desired outcome: IDENTIFY STATUS OF SHIPMENT OF TWO ITEMS.

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susan mackiewicz
Santa Monica, US
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Aug 05, 2022 12:15 pm EDT

how can i pay my bill online?

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L
11:37 pm EDT
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Stauer Shipping

When I placed order everything was in stock and would ship in 1 to 3 days. 6 weeks later the order will ship in "2 to 3 weeks". Huge pass. Had to cancel. Very disappointed in this company and its response to the problem. If some items are available ship those or give option to amend order. But continually saying it's weeks out doesn't bode well for the product. Items are not cheap and I was expecting better.

Desired outcome: Canceled

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C
Chippewas
sunset beach, US
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Nov 27, 2021 8:28 am EST
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Sir, My # is: [protected]. Please give me the date you will ship the replacement for the faulty purse I sent back #1z016e899097969726. UPS Nov.22. POC is Janet Martin, 3485 Dolphin Dr. Bolivia, NC [protected]. Thanks.

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4:09 pm EDT
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Stauer #42435 Triple Play Knife Set

First let me say the knife set is excellent
However there is a problem with it
The fixed blade comes with no sheath, therefore the knife can't be carried
Why would you sell a set that has no sheath for their fixed blade
Seems rather silly to me
Customer #[protected]
Order Date 6/9/21
Order #W38283070001
Disappointed since the fixed blade is useless in the set, its really only a two knife set
Rudy Hatteyer

Desired outcome: Some type of sheath for the fixed blade knife

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G
7:42 pm EDT

Stauer Necklace

My guardian angle necklace was 2 days old when it fell off me. The ring that the lobster clasp is attached to to close the necklace fell off. All I need is a new o ring on my necklace so it can be secure. Mary Guiliano. 6916 Saranac Lane. Matthews. NC. 28105. Thank you. [protected] my daughter bought the necklace for Mother's Day. You probably have to d me new necklace without the angel. I love your jewelry and have purchased a few items.

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Update by Guardein. Necklace.
Apr 18, 2021 7:50 pm EDT

O ring that the lobster clasp hooks on to so the necklace is secured on the neck. Fell off while was wearing it. Hopefully I described it so you know the piece that broke. You can’t send me just the O ring because I can’t put it on the skinny chain.

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K
2:38 pm EDT

Stauer 15th OR 16th ??

I Am Writing To Complain About Being GROSSLY Over Charged. I Ordered A Ring & A Necklace, . The Ring was $186.31, The Necklace Was $373.98. I Was Charged More Than 2K On Tis Order. Stauer Said That I Ordered Several Of Each Item Which ISN'T True !... One Bill Was For $1, 621.75, The Other Was For, 1, 637.65.. Can Someone PLEASE Look Into This For Me ?..THANK YOU !..

Kenneth Stinson, [protected]

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7:21 pm EST

Stauer Order # w3780786 was promised for delivery before feb 14th, did not happen. This is last time I will purchase anything from this company.

Feb, 9th order was promised for deliver before 14th. Valentine day. I am a paying customer, last time I will do business with you. Please refund my customer account fund and close my account. w3780786. Name: William E. Rogers

Desired outcome: close my account or make satisfaction to me

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3:44 pm EST

Stauer Expired coupons sent to me as part of my membership

On November 18th I purchased a pair of earrings that had a promotional value of $39.99. During the purchase process your Associate offered me the membership if I paid $99.00 which I accepted, so my credit card was actually charged $99.00. I received by mail a set of four Stauer Platinum member coupons of $50.00 off valid for 90 days and 180 days respectively on any purchase.
I tried to make purchases for Christmas and wanted to make use of the coupons. To my surprise, all of coupons came up Expired on line.
I then tried to solve the issue by phone. Your associated did not seem to know how to handle it, she said she needed to get help but everybody was very busy at the time, they said they would call me back, it never happened, so I could not make my purchase.
Also the 10% discount offered to members was not offered as I did not have a code to exhibit.
Due to the above, I am requesting a refund of $50.00 that I supposedly paid at the time of my preliminary purchase of $99.00 and the cancellation of my membership.
Only one month has elapsed since my preliminary purchase and I am already finding out that the advantages offered with the membership are not working for me or do not exist.
I trust you will process my refund and cancel my membership as this is a legitimate reason.
Thank you, .
Ana M Gallego

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3:01 pm EDT

Stauer Platinum membership

Stauer talks you into a "platinum service" and says you will get discounts plus four $50 coupons to use on any order but the catalogues you get always come with a discount number (like so much off or a percentage off) and since you can only use one discount the four $50 credits they send you with the glossy "platinum package" are useless as is some cards they give you. You can never use your original discounts as each catalogue shows special "discount" price and it always in fine print... Can not be used with any other discounts... Stay away from stauer! William frease, youngstown, oh

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6:01 pm EST

Stauer did not receive product advertised as available only for platinum members

Early in December I received a brochure stating that two king of the jungle walking sticks were available for the price of one to platinum club members under special item number. I ordered these on19 December, order number J41053080001.

On 24 December package was received with item number 37293 and containing only one walking stick. As the second walking stick was to be a Christmas gift I was less than thrilled being charged the full price and receiving only one walking stick when brochure clearly stated two were for sale at price of one.

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Overview of Stauer complaint handling

Stauer reviews first appeared on Complaints Board on Apr 9, 2009. The latest review 5 opal anniversary ring was posted on Mar 18, 2024. The latest complaint sent me broken watch was resolved on Sep 21, 2012. Stauer has an average consumer rating of 2 stars from 35 reviews. Stauer has resolved 6 complaints.
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  1. Stauer Contacts

  2. Stauer phone numbers
    +1 (888) 333-2012
    +1 (888) 333-2012
    Click up if you have successfully reached Stauer by calling +1 (888) 333-2012 phone number 1 1 users reported that they have successfully reached Stauer by calling +1 (888) 333-2012 phone number Click down if you have unsuccessfully reached Stauer by calling +1 (888) 333-2012 phone number 0 0 users reported that they have UNsuccessfully reached Stauer by calling +1 (888) 333-2012 phone number
    +1 (800) 859-1843
    +1 (800) 859-1843
    Click up if you have successfully reached Stauer by calling +1 (800) 859-1843 phone number 0 0 users reported that they have successfully reached Stauer by calling +1 (800) 859-1843 phone number Click down if you have unsuccessfully reached Stauer by calling +1 (800) 859-1843 phone number 0 0 users reported that they have UNsuccessfully reached Stauer by calling +1 (800) 859-1843 phone number
  3. Stauer emails
  4. Stauer address
    14101 Southcross Drive West, Burnsville, Minnesota, 55337, United States
  5. Stauer social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 26, 2024
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Stauer Category
Stauer is ranked 58 among 299 companies in the Jewelry and Watches category

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