Stauer
Reviews and Complaints

Staur Wristwatch (Combined analog and digital) was given to me at Christmas, 2018. On first day of use it was noted that watch did not keep time properly. Careful observation revealed second hand hesitating and stopping intermittently between 8 and 10 on the face. (Digital time beneath the analog hands functioned properly - but analog time with sweep second hand very important to me). Notified you and was sent a return label. Returned watch with letter explaining problem. I have heard nothing back.
-- George Frankhouser Phone - [protected]
2071 Cambridge Springs Drive
Henderson, NV 89052

About a week after I received my watch, the analog time began running slower than the digital time. I had a new battery installed on July 13th, but it still is running slow.
I really like the watch, but I want it to run properly. I would like to have it replaced with one that will work properly. I paid $34.95 shipping to get the watch to have it on my vacation, so I do not want to pay anymore shipping costs.
Please advise me on what Stauer is willing to do.
Thanks you!
Norman Moon
210 McKinley St.
Middletown, OH 45042
[protected]

I have purchased a number of items from stauer and have been happy with my purchase
However, recently I purchased the helenite necklace. I wore it twice and then the chain discolored. I polished it with a jewelry cloth and it did not improve the condition. I called to ask for a replacement and they told me there were no replacements. So, I told them I am through ordering from a company who does not stand behind there merchandise.
Please do not send me any more catalogs or emails!
Thank you.

I received this necklace for Christmas from my husband, Walter Vining and have already lost a stone. Would you be to repair this necklace or could you replace it. I am very pleased with this necklace but not the workmanship. Please let me hear from you as soon as possible. I am afraid to keep wearing this necklace for fear of losing another stone. I know my husband paid a lot of money for it.
Thank you for yourprompt attention.
Peggy Vining

I attempted to purchase a ladies watch using a $50.00 discount card. Offer code 50FAF. This offer expires on 2/12/18. I was making my purchase on 2/12/18. The offer code would not give me the $50.00 discount. I never hit any button to complete this purchase. If you don't cancel this order, I'll be forced to have my Discover Card to refuse Payment. I just made this transaction during the last few minutes prior to 12:00 midnight so don't tell me I waited too long as I never pushed any key that said Make Purchase.
Henry Kawa

We did not receive a package, we filed a complaint with ups, the driver came to the door when we werent home and asked my daughter if we ordered a package that wasnt delivered and she said yes, he then said ok I just need you to sign here stating you didnt receive it. Now we get a call from the shipper stating ups said she signed stating she did receive the package! That driver is a blatant liar! I will never use or trust ups ever again! I will also blow up social media and every other outlet about this extremely poor customer sevice! Ups driver is a liar and will never trust them again!

When I said yes to this membership I was lied to about a lot of things . After I got packet to order stuff very few items were $50.
I ordered sunglasses and when I received them one pair was broke so I sent them back it's been weeks and no glasses. I called and ask where my glasses were. He said orders were being made and it will be sent when they send others out. Also there are very few items in catalog that are $50. You have to pay more. ALSO on small print you have to use coupons in 90 days,
Lady had a good story to get you to accept LYING half the time . I will not have anything to do with an outfit like this. I WANT TO CANCEL MY MEMBERSHIP AND MY CREDIT CARD credited my money back. You are nothing but a big SCAM so beware about joining. And you will be automatic enrolled after a year with your membership.

The photo of the item that I purchased was beautiful, showing a pale green color. When it arrived a few days ago I was horrified that the emerald stones appear to be almost black. A color I can't use. I have purchase several items before from Stauer and this is the first time that I have been so disappointed.

I hope someoe from the company will contact me and send me a necklace as pictured. If not, I'm thinking of giving up my plat. membership.

Caroline Grayson
Carson City, Nv

This is bait and switch.
I was lured in a weak moment to paying 100 dollar membership for stauer
Because that week they were giving away what they called and showed as an aqua ice square pendant on a chain. (they have a whole page of aqua ice
Stones in jewelry and buyer beware.
When it came there was no tinge of blue. It was a cheap looking clear
Stone:I think a cz. Boy it looked fake.
I was foiled in the hope of gifting it to someone with aquamarine birthstone.
I later tried to use my expensive membership and was blocked and told
You are not a member. Then they sent the catalogue of seductive jewels.
I wrote about 3 times of my complaint: bait and switch. No way was this
Aqua. I even like cz but this looked cheap. No one answers my complaints or request for membership refund

Stauer sold me a watch. I received it broken. Dial on watch was off.I put in the necessary instructions to replace the watch that it was broke.They replaced the watch but charged me for another.So here i am looking at my bank statement and low and behold they took out 120.00 from my account.I called and complained so they put 99.00 of it back.Just a day later they took it out again.Long story short, I’ve paid 200.00 for a watch that I bought for 99.00 dollars.My broke one was paid in full.sent back broke, they sent another but billed me for another watch.

I am a club member of the stauer watch co. I was told if I purchased a watch for 29.00 I would received 200.00 in coupons. I received my watch but no coupons. My name is norris g horton 20 ginger lake dr
Glen carbon ill 62034

I ordered jewelry from this company and paid for it with my MasterCard. I returned a set of pearls which were fake and before I realized they were fake, they called with this "great offer". I would get another set of pearls and 2 ruby pendants by just paying the postage. The postage was more that the whole thing was worth. Now that I have returned the pearl set for a refund, I cannot get my credit. They won't even talk to me about it and one person even said it was applied toward my previous balance. I DIDN'T EVEN HAVE A PREVIOUS BALANCE". What a rip off. Hope this will help someone from making the same mistake.