MonogramHub
Reviews and Complaints

I bought some earrings and the fastener/closure part broke off. I’m so angry and disappointed. And that was my second pair, with the first ones, I lost an earring because the fastener/closure part was weak. I have some sterling silver earrings from Walmart that are better quality. Monogram Hub, you should be ashamed. I wish I could post a picture of this garbage. I posted a pic on y e l p. Flimsy garbage.

Yes I would like to say to the people that are complaining I think it is bs because my two orders 5name necklaces were absolutely beautiful. And the deals they give for signing up are amazing. I had to order another 4 name necklaces and about to order 4 more. U get what u pay for if u order the real gold over the meatal yes it will fade and fast no matter were u buy it from. Spend a couple$ more and get the real gold over the sterling silver they last.. My daughters had theirs for at least 4 months now no complaining about fading or turning color I can't express how much I appreciate monogramhub gonna start my order soon as i'm done with this review but gonna order name necklaces and a baby bangle name bracelet I hope it's as beautiful as them. Please stop bashing monogramhub i'm from rhode island and I love the company.

I don't know why the post of earrings is placed the way it is bc they do not climb, nor do they stay in place. You can tell they were made quickly and not double checked for review. So my name is backwards. Dissatisfied!

My item was returned due to insufficient address. I am requesting a full refund of my money.

This company is the worst of the worst. I ordered an item on Dec. 9th about two weeks later I still didn't receive notification of a shipment being sent. Then I emailed to find out if I could get a refund, they told me no refunds unless it's within 24 of purchase. Ridiculous! I've never heard of anything like that before. A week after that I contacted PayPal to let them know what was going on, then magically the next day they sent the package out. To this day I still haven't received anything and it's been almost a month. Buyer beware! NEVER BUY FROM HERE!

i purchased a monogram necklace for Monogram Hub. The purchase was made on a Groupon account email i no longer use. [protected]@yahoo.com. The groupon asked for a code to complete my purchase for the personalization of the necklace but when i couldn't find it so i hit the redeem button and now i have lost the necklace. order # [protected].
4335 Northfield Road #201

Do not purchase from this company! I purchased 6 sets of cuff links at the end of last year to be given to groomsmen at my wedding and I looked at them the other day as we are getting closer to our wedding and they were all rusty looking! I contacted the company and they said to clean them, that worked but the next day they were starting to change color again. So I reached back out and they told me that it's been more then 30 days so all they could do was if I pay $10.99 for each set they would replace them. Well first off, who in their right mind buys things like this for their wedding with only 30 days left? I then told them I don't feel as if I should have to pay for replacing them at $10.99 each (again) because they cost over $200 for them the first time. Their response was that plated jewelry will tarnish and I should have read the refund policy before buying them. What!? So I paid all of this money for a product they produce and they know that they won't last more then a year before they are trash! Majorly disappointed and there is no way I will ruin my special wedding day and give my groomsmen rusty discolored looking cuff links because this company is a scammer!

BEWARE! Fraudulent! Misrepresentation! Terrible quality! No customer support!

I purchased the personalized Wooden Xylophone thru Groupon. From the moment I tried to redeem my voucher this transaction was a train wreck! Here's a list of the issues:
1.Would not accept voucher code. Customer support goes to a voicemail box that's always full. Had to get Groupon customer support to resolve
2. Personalization request -"Grey's Xylophone" like pictured in ad that says "Jack's Xylophone". Received email that special characters could not be used. I replied -"You consider an apostrophe a special character?! It's used to show possession just as pictured in your ad that says "Jack's Xylophone"!
3. Received email they'd add apostrophe to "JACK'S"xylophone. Had to reply- NO NO NO! NOT JACK! It's GREY!
4. Ordered Nov 20th. Website says 2-3 wks to process, 3-7 business days shipping. Wasn't shipped til 12/19. Just received. Missed Christmas & Birthday. I had contacted them twice. Was given the "holiday rush" excuse & was told my order was " being prepared for shipping" & I'd receive an email once shipped so I could track. I didn't.
5. Box says clearly For 3+. No mention of that on website or item description. Children 3+ Have typically outgrown a xylophone
6. Personalization is not engraved - very poorly & irregularily stamped. Ink is not uniform & off-center.
6. Horrible quality! Very much like an item you'd buy from a sidewalk vendor or souvenir shop or carnival. Would not allow a 3 yr old to play with it. Splintered. Glued.
7. My guess is this item was likely made in a Chinese sweatshop. The directions & writing on the cheap box are in broken & mispelled English. Ex: "Wonderful sound to bring happiness & joy baby"
8. The shipping cost as much as the item!
9. Contacting Groupon to let them know of this transaction & fraudulent misrepresentation. Wouldn't think they'd want to do business with a company like this.

Tammy design necklaces two not received with my other orders.
One in the name of Savannah and Grace. My granddaughter s. I don't have the order #. All I have is a batch # from the other orders of 311675. One of the received orders is # 1237651. I'm praying they are on their way!
Connie Thoorsell
6421 n. Whitehouse st.
Spokane, Wa. 99208
[protected]

I ordered 5 items for xmas gifts at $5.00 each which would have been $30.00 and was charged $56.00 for shipping and handling. This is scam and I work for a law firm and I take this to the attorneys and have them handle this. Please contact me so that I may cancel my order. If not you will hear from my lawyer and if you think I am kidding just try me.

Less than 24 hours ago I placed the below order. I want it canceled IMMEDIATELY. I do not plan to pay $184.77 in shipping costs on bracelets. If it takes 2-3 weeks for personalized orders and it's been less than 24 hours since I placed my order, everything should be able to be canceled, especially since you had everything in stock with personalization. I shouldn't have to pay for stock on hand.

My original order showed a subtotal and total of $26.77, no shipping on the initial invoice.

I will go to social media sources if necessary. Of the bracelets I ordered, only 5 were personalized. The other 16 were stock on hand. $.99 bracelets (w/discount) are pretty costly with shipping of $184.77 -- $13.22 for a $.99 bracelet

This is definitely not something that is mentioned when ordering
Dear Sheila Bales,

Thank you for contacting MonogramHub.com. We will be glad to assist you.

These particular promotions are designed to be ordered separately and to be sent out as gifts to anywhere in the United States or Canada. We cannot commit to ship in bulk.

Regardless of the shipping method all coupons and promotional orders will carry over an individual shipping charge.

We are not able to cancel the order. Due to the nature of personalized items all sales are final. Once placed, your order is immediately sent to our production facilities.

Best Regards,

Please refund the money back to my credit card.

If you have questions, please call me at 918_XXX-XXXX.

Sheila Bales

I placed a order for 4 necklaces 5 weeks ago for a upcoming vacation as gifts for my friends and after waiting 4 weeks I reached out to the company to only receive a response that they did not have the suite address to ship my order, well that is a lie!
I paid thru paypal like I always due and my address with the suite number is the only address attached to the order. Then after they lied and said that was the problem they still did not ship my order out until another whole week and a day later, I still have not received my order and that vacation I ordered these items for is tomorrow morning.
this is terrible customer service and I will Never order from this company Ever again.
I will also be writing a review on yelp and a few other sites to inform everyone of this terrible customer service.

I purchased a groupon monogramhub a few days ago. The redemption code is

Gpsmat1iaj1rtrd

When I apply this code is says it does not work. I have tried to get monogramhub
To process this recently purchased voucher for a blue striped canvas beach tote.

I asked that you put patricia on the name area.
I have tried to get help from monogramhub and watched the video. It seems
An endless time consuming effort.
There has never been any problems with previous groupon voucher purchases so please lets get this over with.

Mrs. Ingrid millar 310 w. River road appleton, wi [protected]

[protected]

I ordered three personalized beach totes with name.
One came in one bag. I waited and waited for the rest to arrive...now I responding to you as these bags are for a wedding party gifts.

I purchased four groupons...gptote2t2bOacw9 gptote2hmg9ix15

gptote2o19q8s31 and gptote29qrkyt8

ONE bag arrived in one shipping bag for PENNY. PLEASE complete my order as time is close to the wedding.
Red bag GRETA... INGRID... and to complete coupons I will add SOPHIA.

This has been very time consuming and difficult to contact you. PLEASE FINISH ORDER so I can put this behind me. Thank you...Ingrid Millar

This isn't really a complaint, more of a question.
I purchased the monogram toggle braclet on June 6. I had not received it by 6/25 so I checked the tracking #. It showed item was delivered to PO Box on 6/18. Checked the PO Box and they are showing where they received the item however, they cannot locate it.
What do I do in situation such as this? Order # MonogramHub-1039903
Thank You!

Beach bag was ordered in May sent email, package was never received. According to your email, address was verified, and your suggestion as far as what I should do next is very insulting and unprofessional. In which all aspects were done to say the least. Unfortunately your company and customer service is entirely disappointing. This item should be replaced I have been extremely patient. My e-mail is Angela.[protected]@yahoo.com [protected]
Thank you

Hi! I get an alert from my bank and they inform me that you have taken out 6 times more the sum what I ordered. I order 2 Medium Size Canvas Beach beach-mini- and I see that I'm paying for 8 of them. How can I do to get my money back? I'm not gonna pay that much. I have the proof that I just order 2 items. Pls let me know what you gonna do or I should go to my bank?

Hello! Good afternoon! I got a Grupon for the Personalized Silver Spaced Letter Name Necklace. When I went to your page to personalize the name, it ask for my credit card, (it was complicated) I had to do it twice, and then it charge me for 2! I been trying to reach you guys by Email, Phone etc. And no luck, I want to cancel 1 order (1 necklace) or at least change a name! PLEASE I been trying to reach you since Sunday before is too late. Please I need help. [protected]@att.net. [protected] & 497-8408 Thanks!

Loretta White ph [protected]
Order Number MonogramHub-1040335
Excessive shipping charges of almost $27.00 for 3 items on sale for $.99 each. I'm not at all happy with this issue. I do expect a response to this complaint and to get it resolved.
Please call me ASAP.
Thank you.

I ordered the cutting board on 04/27/2018 and still have yet to receive a status regarding shipping. I ordered this 1 1/2 months ago. I have been going back and forth with customer services via email and all they say is my order has been escalated. Well now that I wont have this by when I need it, it has been a waste of money even though this was not much. This has been very unprofessional. If I would have had a more accurate shipping date other than 2-3 weeks, I would have never ordered this item. I am getting married Friday and this is a gift for someone who I wont be able to get it to them without paying more shipping cost to ship it to them. I will never order from this site again. I was just speaking so highly of monogram hub a couple weeks ago. I have gotten a few things from here but now never again! their shipping time frames suck! and need something more accurate