Jack In The Box review: Confronted by restaurant employee about an imaginary insult

I almost NEVER file complaints against businesses I frequent but what happened to us last night was entirely unacceptable.

My husband and I visited your restaurant number 532 in Sacramento, CA a little before 8 pm on August 29th, 2023. We ordered through the drive thru. There was a male employee sweeping water on the driveway, probably cleaning it. Didn’t think much of it at the time.

We got to the window and paid our bill. The person at the window asked us to park in one of the pick-up spots outside and they would bring the order out.

When our order was ready she came out with our food. She was accompanied by another female employee. She handed us our bags and as she did so she asked my husband what he had said to the guy sweeping the drive.

We looked at each other in confusion because we hadn’t spoken a word to the guy. We told her this but she made it evident she didn’t believe us. Meanwhile the other girl (the backup witness?} was punching something into her phone. What, calling the cops on two senior citizens who were customers and had not caused even the most minor of issues? Making a record of our vehicle license plate?

It was highly unprofessional of your employees to confront us in this manner. Even if we HAD said anything about the guy (which we did NOT!) it would have been best to have just ignored it and not come outside and started a potentially ugly scene. In my opinion that was the only stupid act during this episode. We left at that point. In retrospect we probably should have returned the food and asked for a refund. We were so upset over the incident this did not occur to us until we were almost home.

The name on the receipt is Angelin and she was both the cashier and the person who confronted us.

We have patronized this restaurant for many years but last nights’ visit will be our last and may be our last for any Jack in the Box restaurant for quite some time.