Jackpot Joy
Reviews and Complaints

Every few monthst I received completely unsolicited mailing from Jackpotjoy regarding taking part in their Bingo. The last mailing was received on Friday 26 May 2023. I have returned previous mailing by post to request being taken off their mailing list to

I have never had an accout with them, despite the mailing indicating a user name of Meur47, account number [protected] for use with an account that I never applied for.

Logging on to their website using this user name is not possible as I have never opened an account.

Upon requesting a temporary passwortd to my email address does not result in an email to allow me to login and then close the account.

This indicates to me that the mailing is purely an exercise to encourage me to open an account which I do not want to do.

Anything you can do to stop this repeated unwanted mailing would be much appreciated

Poor payouts confirmed by roxor/game sys empl0yee

So been on this site over 15 years. 8-10 years ago the site was awesome good payout ratio. Random firework bonuses a game called black and red you use to win a good amount. All stopped. A friend who works for game sys and roxor as said the slots are fixed. Tikki isalnd and double bubble are the worse ones as they are the most popular these 2 slots are set at 80/20 payout ratio which is very poor. Jackpot joy is regulated by the gibralter gambling commission who have been previously investigated for corruption. All I can say keep away from jpj they are thieves. Yes its called gambling and you win some you lose some but 80/20 ratio isa joke. Best example is double bubble bonus where to mat 3 bonuses. I picked 2 mini,2 major and 2 grand icons meaning I had 5 squares to choose from then I got a 2 x200 3 x40 coins £4 wins absolute con. Also back in the day whenit was a good site they used to name the winner and you could speak to them in chat. Dont do that now as its fixed no one wins the jackpot. Site needs closing down and investigating. Just like ppi claims people need to get their money back.

Hi I was playing a 5 pound bet nd the game frozed nd there saying I won 25 pound with Iv won more on a 2 pound game it doesn’t make sense to me 35 pound of a ten spins

I wonder a few games and the screen froze when I'd won so I never recieved my payouts happened quite a few times in the past few days so iv lost out a alot iv also out alot in but should of been alot more to be fare this needs looking into I feel like I been ripped off

I can't remember agreeing to receiving promotional texts from Jackpotjoy which really are annoying but have I have had loads over the last few months. It states text STOP1 to 61555 and it tells you the text will incur a cost but not how much. However, I am still receiving them. My number is [protected] and I gave texted STOP1 to 61555 on 2nd November. Please could you stop sending these texts to my number!

I deposited over £4000 in 1 day and was playing the slots lucky leprechaun and I was playing £20 spins and won a few times but It never went over a thousand so carried on when the game kept flagging and I ended up down to £1000 so I went down to £10 spins when it had all gone I spoke to chat the guy was called Matthew and was pretty rude when he asked if it had an impact on me financially and I said yes and he closed my account after I'd said I didnt want it closing

i am able to play deposit and all of those things relating to spending money but to withdraw you need to send upload personal documents ...if this is your policy surely it should be needed before you gamble and not once you have basically i can still deposit and gamble without my id being uploaded but i cant withdraw does not make sense at all i will be closing my account asap

Four years Ive been on this site 4years!, I happened to become close friends with a host on Jackpotjoy and she revealed a few secrets not a lot or any players know. Firstly:
When a chicken appears as a chat game and the chat host explains a 'random player will be chosen at random out of the room. This is actually a host picking a player who they know of or feel 'deserves' win. She went on to explain that on media games that are played, random players that get chosen are also the hosts choosing the number in which a player falls on and they choose to win.
Following this I have noticed that upon entering a chat room hosts manually comp players (just give them FREE bonus money because your friendly with them, but this does not show to the whole chat room it is between you and the host.

so my question to you all that read this if chat host have the ability to choose who gets randomly chosen in a room full of hundreds, what else do Jackpotjoy employees have control of?

I have noticed with this site, you have no privacy, I have been followed by a chat host into a room that the site claim hosts are forbidden to enter, I have seen hosts use a screenname(a name they use which enables them to blend in with other members and stay in a room without anyone knowing they are in the room). WHICH leads me to think when the same bingo winners keep appearing are these people chat hosts using screen names? JUST how much control do Jackpotjoy have !

This online company is a complete sham that is all i can say really. Dont spend your hard earned money on it. Better gaming sites out there!

recently i have been a victim of fraud . I went through all the right routes i.e. contacting the bank etc. But recently the company that the charges were made to have been contacting me saying that they will be taking me to court about the fraud. My bank have said that the charges where fraud and i agreed that they were fraud . The company however doesn't think that it is fraud and therefore is taking me to court to prosecute me because my details are all correct on their site and that there is over 15 accounts with my details on i did say to them that i didn't make any of the accounts but they don't believe me . I did tell them that my identity could of been stolen but they didn't really care.

All this becasue i want my money back from the fraud

What can i do about this as i don't want to be prosecuted as i haven't done anything wrong.

thanks

annie offord

As a regualr customer on jackpot joy, a bingo site that i really did like as in cornwall there isnt much to do. i logged on on sat night and they have a pre buy option, i pre bought my tickets which cost £37 and usually let it run and join in the chat. each game costs abou £2 they had a technical fault so only the pre bought people could play so the prize money went from £120 houses to £5 when a few of us complained we were told we shouldnt have pre bought. after about 20 mins the tech team fixed the problem and i won 2 lines and a full house .woooooo that was about £60 but my win didnt register. i was told to phone the HO which i did and was told i would get a responce in 72hrs. then the pre bought tickets we had bought disapeared. i again rang up and was shouted at by the customer care people. to date still no responce or refund or winnings have been paid.

They accept my creditcard with I paid money (euro's) for playing bingo. After a few days I want to withdraw 100 euro. but... that can NOT back to credit card (!?!?!?!) and con NOT by cheque because a cheque can NOT be in euro's (!?!?!?!?!?)
I'm complaining about that since 2nd of December.
Nothing happened. Now my account is stopped by them. I can not make any connection.
I was reading the rules and don't understand why they can not pay me back at creditcard. Or by cheque in euro's and when it is NOT possible in euros, o.k. I accept pounds aswell. But it looks that they DONT WANT TO PAY: ONLY 100 euro.
Here now a part from ther rules:
6.7 Withdrawal Payment Requests

You must submit your withdrawal request for payment with a preferred payment method, either credit card payment, cheque payment or bank electronic transfer. Withdrawal payment methods are made available subject to the active deposit method. If your active deposit method is credit card then you can withdraw by credit card, bank transfer or cheque. If your Active deposit method is debit card then you can withdraw using bank transfer or cheque.

It is the sole responsibility of the player to submit the correct bank account and sort code details for payment of winnings. The Operator cannot repay incorrect, successful payments due to incorrect details provided by a player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved. You can only withdraw to Neteller if it is your active deposit method.

As a regualr customer on jackpot joy, a bingo site that i really did like as in cornwall there isnt much to do. i logged on on sat night and they have a pre buy option, i pre bought my tickets which cost £37 and usually let it run and join in the chat. each game costs abou £2 they had a technical fault so only the pre bought people could play so the prize money went from £120 houses to £5 when a few of us complained we were told we shouldnt have pre bought. after about 20 mins the tech team fixed the problem and i won 2 lines and a full house. Woooooo that was about £60 but my win didnt register. i was told to phone the HO which i did and was told i would get a responce in 72hrs. then the pre bought tickets we had bought disapeared. i again rang up and was shouted at by the customer care people. to date still no responce or refund or winnings have been paid.

I have had trouble with 'JackpotJoy.com' or 'profiable play' its other name, I traded £30. and got £30. 'GBP' free as a bonus.
I tried some gambling, then settled on the 'roulette' wheel for 4 hours or so, I gained £450. GBP (real money)
I then tried to cash some of it, a message said I had to spend £265.00 GBP before I could withdraw any money, so I played on, I then tried to cash left overs of £100.GBP to which the message still said I had to spend £265.00 GBP?
This is a big scam its very unfortunate. I won that money fair and square.

Duncan Lawrence
13 October 2009

Your email ticket number: [protected] !‏
From: Jackpotjoy UK ([protected]@jackpotjoy.com)
Sent: 04 September 2009 17:25:55
To: Jackpotjoy UK ([protected]@jackpotjoy.com)

Your email ticket number: [protected] 188 with Serial Number 5368/07 drew the
Lucky Number: 44 Congratulations! you have just won yourself THREE HUNDRED AND

FIFTY THOUSAND UK POUNDS STERLING(£350, 000) in the

From: Jackpotjoy Bingo
Subject: Re-confirm
To:
Date: Wednesday, December 31, 2008, 2:08 AM

Dear Winner,

Your ticket number: [protected] 188 with Serial number 5368/05 drew
the lucky number: 22 Congratulations, you have just won yourself TWO
HUNDRED AND FIFTY THOUSAND UK POUNDS STERLING (£250, 000) in the
satellite
software email lottery in which e-mail addresses are picked randomly
by software powered by the Internet.Your email address was amongst
those
chosen this quarter and you are to contact our Financial Controller
for Clearance.Here are the contact info:

Financial controller: Mr. Mel Donald:Email: enquiries.[protected]@hotmail.co.uk,
[protected]@w.cn, [protected]@w.cn
Phone no:+[protected] :+[protected]

You are to forward the following details to enable us clear your file
for immediate payment:

1.Full Names: 2.Address: Age: 4.Sex: 6.Occupation: 7.Phone and fax
numbers : 8.Country:

Yours faithfully,
Mrs. Baltima Brito.
Cyber Analyst
United Kingdom.
www.Jackpotjoy.com