I purchased a Jeep, 2020 Jeep Wrangler in 2020. It was my dream car that quickly became a nightmare. After multiple issues I finally reached the ultimate issue that almost killed me. What the internet is calling the “death wobble” has yet to even receive a recall, no call to any jeep owner, no kind of notice that the Jeep wranglers were experiencing an issue that would cause the driver to lose control, over a jeep part that has been pre maturely been wearing out.
My Jeep has been in service for 2 MONTHS. For a service issue that is 100% Jeeps manufacturing fault. My car began doing something called the "death wobble" and made it extremely dangerous for me to drive my jeep, I almost crashed and took my car in on 12/01/2022. I have been waiting on ONE PIECE for my jeep (Order Number #370-50) and my jeep is still in service because they cant get the part. its about to be 2 months that Ive had to pay my jeep payment without having my JEEP, no help at all from jeep. No urgency go get the part, no help with the process, nothing.. how is it taking a manufacturer like jeep 2MONTHS to fix an issue that wont even allow me to drive the car?!
This car is dangerous, the the customer service has been terrible, No urgency, I've tried to be patient, I took my jeep in on 12/01/2022 and followed up with the dealership every week. It wasn’t until 01/06/2023 at 9:22am that I called the corporate office and spoke to Diana who opened a case. (Case #[protected]), I have not heard back and have emailed twice already with no response. I called again today and spoke to Rose at 2:15pm who let me know she would email the rep and cc her manager. I need a phone call today, I need answers, I need help.. I need my car part to be rushed. I need attention and urgency to my car issue. I have not been able to use my car for 2 months due to an issue that was not my fault. It is a manufacture part that has prematurely has worn out. This is not something I could've avoided. Please take action
Order Number - 370-50
Date taken in - 12/01/2022
Mileage - 21757
