JEGS
Reviews and Complaints

After reading numerous reviews about JEGS, I decided to give them a chance and placed an order for an in-stock item. Unfortunately, my experience turned out to be a nightmare. The item I ordered was billed to my PayPal account, only to be later refunded due to discontinuation. Despite this, I have yet to receive my funds back. Their customer service line seems to be perpetually busy, leaving me on hold for over 30 minutes without any resolution. It's truly disheartening to see such poor service from a company I had hoped to rely on. This will definitely be my last time doing business with JEGS.

Called JEGS and spoke with a Michael who went above and beyond to help me with what I needed. He made sure the part I needed was shipped out today and that I would get it in a day or two. Definitely recommend and I will for sure be ordering from them again.

Satisfaction guaranteed, thank you for maintaining your number one first place quality attitude with pleasing customers.
Your experience may be different, it depends on how your aura is insync with the hard work of a family business or not... THANK YOU AGAIN!

There parts are of excellent quality, they ship fastly and their customer service is absolutely amazing! It's so nice to call and have a real person answer who speaks fluent English it's a rarity these days I have shopped through this company for a long time now and every time I'm happy with the results thanks jegs :)

Bought a new helmet for my kid for his racing. We paid the extra to have it on time and it actually got to us a day earlier than what they said. So they definitely are good at getting their order out the door fast. So I definitely will be ordering from them again and would recommend anybody else to use them because they definitely are a good company.

Ordered a part for our son, order was held up (fault FedEx), called and talked to Leighann she helped me find the part somewhere else and got it to us in time. Had to call again because the original part was lost by FedEx and it was still pending, Chlista was awesome and helped me. The long wait and headache inducing music and repeated loud "commercials" were annoying but these ladies made it worth it. Thank you

I purchased a set of (incorrect) piston rings based on their websites incorrect fitment info. JEGS wont make good on an exchange for the correct rings. They said 30 days had past since the purchase date, so they couldn't do anything. The reason 30 days had past was because I was waiting for backordered parts (due to supply chain issues) and could not send the engine to the machine shop.

The incorrect rings cause a 10 gram imbalance issue and the rotating assembly had to be rebalanced. I can't fault the machine shop for charging me more because its their labor invested. I didn't ask for the extra money it cost to rebalance the rotating assembly, just swap out for the correct piston rings. JEGS customer service rep just said "sorry 30 days have gone by since the purchase". this will definitely affect my decision on where to buy parts in the future.

So, I gave JEGS a call and talked to one of their sales reps to place an order for a distributor and a voltage regulator. I wanted to pick it up at their warehouse, so I asked the sales rep if they could price match the regulator since I saw it for a lower price at Summit Racing. The sales rep said they could, and I was happy to hear that. He gave me a total for my order with the price match, and I paid for it over the phone. He gave me a confirmation number, and I drove over an hour to pick up my order.

When I got to the warehouse, the guy at will call couldn't find my order for about 30 minutes. When he finally found it, he told me there was an issue with the price match on the regulator. He said they couldn't do it, but they could sell it to me for $60.00 if I still wanted it. I needed it, so I went ahead and paid the extra for it. At that point, I had been there for over an hour.

When I got home, I realized that the distributor was missing parts, and it didn't even look like the one I paid for online. It wouldn't fit either. It looked like someone had already used it and returned it. I called customer service, but they weren't available on the weekend, so I had to wait until Monday morning to contact them. When I finally talked to them, they told me they couldn't do anything about the price match because it was too low of a price to sell it for. They said Summit Racing must have a misprint on their website. As for the distributor, they said they would send me another one, but I would have to pay for it. I would also have to send the defective one back and wait for a refund.

Overall, I was very disappointed with JEGS. Their way of doing business and customer service was very poor. I should have just gone to Summit Racing instead.

I'm a new customer to jegs.com and I was looking for two items. The first one was easy to find and I was happy to see that you had it in stock. However, the second item wasn't available through your website. I left the item in my cart as I was searching for a place where I could order both items at once.

I received a lot of marketing emails about the items still in my cart and how I could "Activate my Offer" to save up to $100. I read the fine print and it seemed like I could get $20 off based on how much I was spending. I decided to order the item I found through your website and work on the other one separately. I clicked on "Activate Offer" and it took me to my cart with a banner that said to use the promo code "Garage". However, when I applied it to my order, it said that the item didn't qualify. There was no reason given, it wasn't on sale, and I wasn't trying to use any other coupons. I called customer service and they told me the same thing.

I find this very frustrating, especially because I receive daily emails with a picture of the product I want saying "YOU STILL HAVE TIME TO BUY, Your cart is waiting. Complete your order now and save up to $100!" I've included a picture of the email I received below. There's nothing in the body of the email that describes any limitations. If you're going to send a potential customer daily emails offering a discount on the item in their cart, you should honor it.

I hope this message reaches someone who cares about the customer experience and can help your marketing team create more honest offers and emails. It's important to be transparent with your customers and not mislead them with false promises. I still plan on shopping with jegs.com, but I hope this issue can be resolved in the future.

Jegs is a company that specializes in high-performance motors and automotive parts. They have been around for quite some time and have built a reputation for being one of the best and most reputable sources for auto parts. I recently ordered a motor from jegs.com on January 31st, 2023. I was excited to receive my order and was looking forward to installing it in my car.

During the ordering process, Jegs informed me that the motor would be shipping out on February 2nd. They also offered to ship it to my friend's house, who is the mechanic that would be installing the motor. I thought this was a great idea and agreed to have it shipped to my friend's house.

However, the day after I placed the order, I received an email from Jegs informing me that the expected shipping date had been pushed back to March 31st. To make matters worse, they called me to say that they had to ship it to a commercial business instead of my friend's house. This was a complete contradiction of both the ship date and shipping-to location that they had previously promised me.

I was left in a difficult situation and had to bend over backwards to talk a local commercial business into accepting the motor into their freight deliveries for me. I waited patiently until March 31st to hear from Jegs, but when I heard nothing from them, I decided to call their customer service number and chose the order status option.

The gentleman I talked to was not very helpful and informed me that there was only a 50/50 chance that the motor would be shipped out by April 17th. He also had no idea that I had already changed plans with Jegs to ship it to a business instead of my friend's house.

To make matters worse, I had paid extra for a 1-year warranty, under the impression that I would receive the motor within weeks. However, the warranty starts the day you order it, not the date you receive it. This means that the 1-year warranty I paid for will only be a 9.5-month warranty at best, assuming I ever even receive a motor from Jegs.

Overall, my experience with Jegs has been disappointing. Their deliberate dishonesty and lack of communication have left me frustrated and inconvenienced. I hope that they can improve their customer service and shipping practices in the future to avoid similar situations for other customers.

I gotta say, I'm pretty disappointed with the head bolts I got from JEGS. I was really excited to use them in my engine, especially since they were made in the USA with quality materials. But man, was I let down.

I followed all of JEGS' instructions to a T when it came to torque and installation. I even tested my torque wrench with every torque value change. But after just 500 miles, I found a leaking external head bolt on the passenger side. I fixed it up and moved on, but it wasn't until I tried to swap out the manifold a year later that I realized just how bad things had gotten.

When I pulled off the driver side valve cover, I was greeted with standing coolant and milkshake oil. I had just changed the oil 500 miles ago, and it was nearly spotless then. But now, there was nearly a gallon of coolant in the oil. It turns out that one of the head bolts had snapped in half, allowing the head to partially lift and coolant to seep in. This means that all of the machined surfaces that ride on bearings, as well as the piston rings, haven't been lubricated correctly or sufficiently. It's also likely that the cylinder head and block deck surface have been damaged from gas erosion due to hot combustion gaskets blowing between the head gasket and metal.

I did some research and found out that ARP warns of an issue with head bolts that have a washer underneath the head. The washer acts like a bearing and over-yields the fastener, causing it to fail. ARP has known about this potential failure for some time, and it's in their instructions. Jeff Smith even wrote an article about saving head bolts and block threads that would have been nice to have seen prior. But all JEGS said was to torque the fastener to 70 ft/lbs with thread seal on the bolt and 30wt engine oil under the bolt head.

Honestly, I feel like I was just a guinea pig for JEGS' product. I'm not happy with this situation at all, especially given the time and money I've put into this engine. JEGS needs to provide a warning with their product to prevent someone else from experiencing the same massive, expensive engine destruction that I did. If they don't do something to resolve this, I'll never order from them again.

In the end, I found an article on Engine Labs that could have saved me a lot of trouble. It's all about how to avoid pulling threads or killing head bolts. I wish I had seen it before I started working on my engine.

My experience with JEGS (jegs.com) has unfortunately been less than satisfactory. I had purchased a polished alternator bracket, only to find out that it was not compatible with my engine. I had clearly explained that I had double hump heads, but still received a product that did not fit. I then opted for a more expensive polished low mount alternator bracket at the retail store, but more than half of the required parts were missing. This only added to my frustration, as it felt like I was encountering one obstacle after another.

After returning the product, I was informed that the Delaware warehouse would ship a new assembly out as soon as possible. However, I was dismayed to discover that my replacement was not shipped until thirty hours later, on a Friday night. Eventually, after many difficulties, I received a new assembly that was complete, but had clearly been used before.

Despite my negative experiences, I still gave JEGS the benefit of the doubt and reached out to their customer service. Imagine my disappointment when I found that the people I spoke to were not particularly helpful. In fact, it felt like they didn't care about my issues at all. Despite promises from a supervisor who assured me that the contents of the fourth assembly would be checked before shipping, I still received a product with a critical part missing.

At this point, I no longer had confidence in JEGS and decided to use a different vendor instead. I would not recommend JEGS to anyone looking for reliable and efficient service. With so many other options available, it's simply not worth the hassle and stress to use this company.

The customer's review of their experience with JEGS exhaust wrap on jegs.com was met with a polite response, acknowledging that it did not meet all website guidelines but thanking them for taking the time to submit their feedback. Now, let's dive deeper into what the customer had to say.

They began by expressing their frustration with the product, which they had purchased months before but only had the time to use recently. The customer had watched an instructional video from DEI on YouTube to guide them through the process, but found that the wrap was unravelling more quickly than they could apply it to each individual pipe. This is undoubtedly a frustrating experience, as you want to make sure that you are applying the product correctly to get the optimum result.

The customer went on to explain that although they had carefully followed the video instructions for measuring the wrap, they always found themselves coming up short and having to start over several times. This inconsistency in measurements could indicate that there may be some inconsistency with the product itself, or perhaps the specifications provided online are not entirely accurate. To avoid confusion, it would be helpful for JEGS to provide more specific guidelines for measurement to help customers avoid this problem.

The customer also had difficulty getting the stainless steel ties tight enough to hold the wrap in place, which again impacted the final result of the project. Additionally, they found that the 35' of wrap was not enough to cover all four pipes of their engine header, which led to them needing to purchase more to complete the job, ultimately adding to their frustration with the product.

All in all, it seems that the customer was not entirely satisfied with their experience with JEGS exhaust wrap. While it's difficult to determine the exact cause of all these issues, it's clear that many of them could be mitigated with more specific instructions and perhaps some extra material included with the product. Overall, JEGS should take note of this feedback and work to make improvements to their product to help make it a more effective and user-friendly option for customers.

I had a recent experience with JEGS, and I must say, it was not a pleasant one. I was in the market to purchase a motor, and upon checking out on their website, the estimated shipping date was stated as the middle of November. However, when I called to place my order on November 8th, I was informed by the representative that my motor would not be shipped until December 15th - an entire month past the original shipping estimate I was given.

On December 15th, I called JEGS to inquire about my order and was informed that it would be another two full months before my motor would be shipped - putting the timeline into June of 2022. At this point, I asked the representative about compensation since the delay was causing a significant inconvenience for me. She offered me a JEGS t-shirt as a form of compensation, which I found to be unacceptable. She then escalated my call to her supervisor, who promised to call the vendor and check on the status of my order himself.

Days passed, and I eventually received a call back from the supervisor who informed me that my motor would still not ship until June of 2022. When I inquired about further compensation, he offered me another JEGS t-shirt, which was disappointing, to say the least. At this point, I began exploring other options but was hesitant to cancel my order altogether.

Imagine my surprise when I received a call from a shipper on December 21st, wanting to schedule a delivery time for my motor! It turns out that JEGS never actually followed up with their vendor to check the status of my order. The fact that they were willing to offer insufficient compensation and cancel my order altogether instead of rectifying their mistake leaves me with a sour taste in my mouth.

Unfortunately, I cannot recommend JEGS based on my personal experience. As a customer, I expect timely and accurate information about my orders, and their lack of follow-through on their own promises and commitments was unacceptable. I hope that they will improve their customer service and communication practices in the future.

My recent experience with buying from Jegs left me feeling disappointed due to their failure to honor their "Guaranteed Lowest Price Match." I provided them with evidence that two retailers were selling the same product as Jegs for $64.28, which is the normal price. However, despite their policy stating that they would match any lower prices found by customers online, they refused to honor this claim.

I found a Lund 96072 Genesis Roll-Up Tonneau Cover on Amazon that was advertised for $64.28 with free shipping but was told that it would take 30 days to ship. Then, I found it at Walmart for the same price, but it was out of stock. So, I went to Jegs and noticed their "Guaranteed Lowest Price Match Policy." Thinking that this was the best option, I ordered the item and provided the required websites for price verification.

Unfortunately, Jeg's refused to honor the price match policy, citing several reasons that did not hold up to scrutiny. First, they claimed that the price listed on Amazon was a mistake. However, I called Amazon and verified that the price was indeed correct. Second, they stated that the price was much lower than most sellers' prices, suggesting that it was outdated. I also confirmed with Amazon that this was not true. Third, they said they couldn't confirm the price, even though I provided them with the links to both websites that advertised the product at $64.28. They also argued that the competitors' prices were too good to be true.

Most alarmingly, Jeg's claimed that they could not verify Walmart's price because the product was out of stock. However, they could verify the price on Amazon, which seemed odd to me. I chose Jeg's because they could ship the product faster than Amazon, in addition to their "Guaranteed Lowest Price Match Policy." Thus, their refusal was extremely frustrating given that we met all the requirements of the policy. It is disappointing to see a company advertise a policy they don't intend to follow.

I recently placed an order with JEGS on their website, jegs.com, and unfortunately my experience was frustrating and disappointing. I was initially drawn to their promise of same day shipping if an order is placed by 11am, but unfortunately this claim turned out to be an outright lie. I placed my order on a Sunday night, but did not receive any invoices or tracking numbers for my items. To make matters worse, two of the three parts I ordered were left at my doorstep without any notification or tracking information.

After waiting two days and not receiving the final part, I called JEGS customer service to inquire about its status. It turned out that they had supposedly ordered the part from another vendor, but neglected to inform me of this fact or provide any confirmation of the order. When I called back for the missing invoices and tracking numbers, I was told that the part had not actually been ordered and they would take care of it. I received the invoices and tracking information for all of my items, but to my frustration, the final part was not ordered until I followed up on it.

To add insult to injury, the final part was ordered two days late and was coming from a vendor across the country. It was not going to arrive until more than a week after my initial order, meaning the "same day" shipping claim was far from the truth. I was left waiting for far too long, with no visibility into the order status or information about when my items would arrive.

Overall, I was extremely disappointed with my experience with JEGS. Their lack of communication and failure to follow through on their same day shipping promise left me frustrated and questioning whether I would ever shop with them again. It's not worth the frustration or the unexpected delays to order from a company that can't deliver on their promises.

On December 4th, 2020, I had a less-than-stellar experience with JEGS and felt compelled to share my story. With the intention of purchasing two particular items from their website, I saw that they had four in stock and proceeded with my order. After committing to the purchase, however, I noticed that the website now showed only two were left in stock, and hoped that my order had secured those last two items. Shortly after receiving an invoice indicating that my orders had been shipped, I felt confident that everything was running smoothly.

However, about three weeks after placing my order, I was disappointed to receive an email about a backorder on these items and was informed that they were expected to be shipped around mid-February. Confused about how this could be if my items had already been shipped, I reached out to the customer service team, which unfortunately did not respond to my requests for information via email. I then began to make multiple phone calls to them, waiting on hold for what felt like ages, and eventually was able to speak with a human representative.

However, the information that the representative provided me with was not helpful at all. In fact, they did not seem to know when I would receive my products, leaving me feeling incredibly frustrated. In subsequent attempts to contact them, I was again met with silence and was never able to speak with them to gain more information. At this point, it has been four and a half months since I initially placed my order, which cost a total of $1,200. Yet, I have yet to receive the products I purchased nor have I been able to get in touch with someone to get my money refunded.

Overall, my experience with JEGS was categorically unprofessional and upsetting. I believe it to be a clear case of false advertising and ultimately, prompting me to warn others against using their services. To this day, I have never encountered such a terrible purchasing experience in my life and regret trusting them with my order. In conclusion, I strongly advise others to steer clear of this company and avoid the disappointment and headaches that I had to endure over the past few months.

I have been subscribed to JEGS email list for a while and recently received an email about a 3-day sale. Excitedly, I went through the email and added a bunch of items to my cart, assuming the prices shown in the email were accurate. However, at checkout, I was baffled to see the total of my cart doubled! Upon comparing the prices to those in the email, I discovered that almost everything in my cart had doubled in price as well.

Feeling disappointed and frustrated, I contacted JEGS customer service to inquire about the erroneous prices. The representative informed me that there was an error in the email and they would not honor the advertised prices. This left a bad taste in my mouth as I expected a company of JEGS's caliber to act more professionally.

The fact that they didn't address their mistake and send a clarification email was a huge letdown. I couldn't help but wonder how many other customers were misled by their incorrect pricing, especially those who didn't double-check their cart before making a purchase. This experience made me vow never to purchase from JEGS again.

After posting this review, I received an apology from James F. from JEGS customer service, and he offered to make things right. I provided him with the prices from my cart, and he did his best to match them. Although he couldn't match one item's price, I was okay with that since I wasn't sure if I remembered the price accurately.

James' prompt response, willingness to make things right, and commitment to using this as a training opportunity impressed me. I will revisit my decision to not purchase from JEGS in the future, and I want to thank James for his efforts in turning my negative experience into a positive one. I will update this review once I receive my order and adjust my overall rating accordingly.

I recently had a very frustrating experience with JEGS (jegs.com) that I would like to share with others. In late November 2020, I placed an order totaling over $2000. Since then, my order has been messed up multiple times by a customer service representative named Melanie LaCount. I have been given incorrect information about delivery dates for my rear wheels and my aluminum wire looms, which were both supposed to be shipped out in early December according to a conversation I had with a customer service representative at the time of the order. However, on December 30th, I received a notification from Melanie that my aluminum wire loom would not arrive until February. I immediately requested that she cancel this item on the order since I had already purchased one elsewhere, and she confirmed that she had done so. However, I never received a response about whether or not my rear wheels had also been canceled, and when I checked my order today, I noticed that they were no longer present.

As you can imagine, I am extremely frustrated by this entire ordeal. I have attempted to remain patient and understanding about shipping delays due to the holiday season, but this situation has become ridiculous. I have now called my bank to reverse the charges unless I hear from a supervisor or appropriate representative from JEGS by 5 o'clock tomorrow night. I am beyond disappointed with the level of customer service I have received thus far, and I am not willing to spend any more time waiting on hold or dealing with unresponsive emails. If I do not hear from someone tomorrow, I will be making a trip to my bank on Thursday morning. Unfortunately, this entire experience has soured my opinion of JEGS, and I have removed everything from my wishlist on their website. While the company's "satisfaction guaranteed" motto is laudable, my recent experience has shown me that they have a long way to go to meet that standard. I hope others will take this into consideration when choosing where to make their purchases.

If you're in the market for auto parts or accessories, I would highly recommend that you steer clear of JEGS. The service I received was nothing short of chaos, and I would never consider buying from them again.

I initially ordered some important parts from JEGS in early October, including rotors, calipers, and brake pads. I was notified right away that some of the items were backordered, but that they would ship within the next week. Unfortunately, a week went by, and I received another email informing me that the items were still on backorder. The dates kept changing, and after the third delay, I decided to give them a call.

To my surprise, the representative on the line was anything but apologetic. She informed me that the container had yet to leave overseas and, as a result, they couldn't provide me with a shipping date. At this point, I asked them to cancel the order, and so they did - or so I thought. I didn't receive a confirmation email or refund, so I called back to check on the status. I was told that there should be a refund in my account already, but it wasn't.

To make matters worse, the following week I received a package from JEGS with one of the backordered items. When I phoned to inquire why this had happened, they claimed that it wasn't their mistake; it was the manufacturer who had shipped it. I asked them to schedule a pickup for the order as the packaging was destroyed, but despite a promise that FedEx would come the following day, they never showed.

I had to follow up again, only to be told that the order wasn't canceled, but rather "converted to another order", whatever that meant. I was promised that it would be legitimately canceled, and I would receive a confirmation.

I finally got a refund, but not for the shipment JEGS sent after my initial cancellation. And, just a few days later, I had to call them yet again to schedule a re-pickup attempt. Throughout this entire ordeal, I was never provided with any apologies, and the representatives were matter-of-fact in their tone. The entire experience was a headache and a waste of my time.

So, do yourself a favor and avoid JEGS. Their lack of organization and poor customer service is inexcusable and not worth your time or money. This experience was by far the worst one I've had when buying auto parts online.

This company, JEGS, is not to be trusted. I cannot even review the product I ordered because of the bait and switch tactics they use on their customers. I placed my order on February 27th and was told it would ship on March 1st. However, when March 1st came around, I checked the website and it said that if I ordered that day, it would ship on March 6th. I called the next day to inquire about my order and was told it would ship on March 13th. But when I checked the website again, it said the product was available and would ship that day. I called JEGS again on March 10th and was informed that my order would not ship until March 27th.

I was frustrated with this back and forth and the lack of communication from JEGS. I even checked the website again on March 13th and it still said the product was available and would ship that day. But when I called JEGS, they told me it wouldn't ship until March 27th. This is unacceptable. JEGS needs to stop using these bait and switch tactics because it's not fair to their customers.

I will not be purchasing from JEGS again and I will not be putting their sticker on my car. They are not trustworthy and they do not value their customers. It's a shame because I know that the little guys like me are the ones who pay for the roof over their employees' heads. But JEGS doesn't seem to care about that. They only care about making a quick buck. I hope they realize that this kind of behavior will only hurt their business in the long run.

The reviewer had a terrible experience while trying to buy heads for their Ford 351w engine from JEGS. They had to resort to calling the company because the website that they had been trying to shop from was so messed up that it was hard to find any relevant information. Once they called and spoke to one of JEGS' technicians, they thought they would finally get the help they needed. However, the tech suggested they buy a head for a 300 straight six engine which wasn't at all what they needed. Despite explaining their situation and telling the technician that they have a v8, they were met with a condescending attitude. The technician even suggested that fitting the right heads is too technical for most people and that is why he has a job. This lack of professionalism and knowledge regarding their product line was a major turn-off and demonstrated a severe lack of customer service and expertise.

To the reviewer's exasperation, they tried to confirm what gasket to use, but the technician recommended one for a 460, which wouldn't fit. The experience was frustrating, and the reviewer gave up at that point. The reviewer concluded that JEGS does not provide enough relevant information about its products, so prospective buyers are left in confusion with no practical information to make an informed purchasing decision.

It is a shame that such a highly recommended company has failed to impress this customer. One cannot help but wonder how many other potential customers may have suffered the same ordeal. In conclusion, if JEGS hopes to thrive and retain customers, they need to train their staff on the basics of their product line and support their website with accurate and relevant information to enable customers to make informed decisions about their purchases.

I gotta say, my experience with JEGS was not great. I tried to cancel an order, but there was no easy way to do it. I had to call customer service and was on hold for a whole hour before being told to call back the next day. When I did call back, I was told the order was cancelled and shipping was stopped. But a few days later, I received the wrong part! I spent over 4 hours just trying to cancel an order I accidentally made. It's frustrating because other sites like Amazon have a simple cancel button. If I could give JEGS a negative rating, I would give them -5 stars. I will never use them again.

My whole experience with this company was just horrible. I hope this review can save at least one person from going through the same thing. My tip is to use the message option instead of calling. Also, don't believe it when they say a part fits your car. They say that for stuff that clearly doesn't fit. It's like they don't value their customers at all. Their conduct in business is proof of that.

JEGS is like a fly trap. They claim everything is good, but in reality, they don't care. They're willing to try to sell you the wrong part and then make it almost impossible to return. I hope one day everyone knows not to do business with them and they can't do this to people anymore.

I recently purchased some Speedmaster pce305 1017 pistons from JEGS and unfortunately, my experience with them was less than satisfactory. Firstly, they sold me the wrong rings for the pistons, which was a bit frustrating. I thought I had made a mistake when I was gapping the rings, but it turned out that the rings they sold me were also incorrect. I was never informed about the oil support ring, so I assumed that I had messed up the installation.

After realizing that the rings were not fitting properly, I contacted JEGS and they sold me another set of rings. However, these rings also did not fit. I spent a whole year trying to get the right rings for the pistons, but after three sets of incorrect rings, I was informed that the rings were no longer being produced. This was quite disappointing, to say the least.

While I was waiting for the rings, I decided to call JEGS to inquire about some other parts that I had ordered. To my surprise, they informed me that they had made a mistake and had shipped the parts to the wrong country. Instead of shipping the parts to Winnipeg, Canada, they had sent them to Florida. This was a major inconvenience for me, as I had to wait even longer to receive the parts that I needed.

To make matters worse, JEGS refused to take back the pistons that they had sold me. They claimed that it was past the time limit for me to receive a refund. However, I believe that the delay was caused by their own mistakes and incompetence.

In addition to all of these issues, I receive multiple emails from JEGS every day, advertising their products. This is quite annoying, especially considering the poor experience that I had with them. I have decided that I will never purchase anything from JEGS again. Their lack of knowledge and poor customer service has left a bad taste in my mouth. I would advise other buyers to be cautious when purchasing parts from JEGS, as they may not receive the correct parts and may have to deal with a lot of frustration.

I recently made a purchase from Jeggs.com on Mon, Mar 14,11:07 PM. I was excited to receive my order, but unfortunately, my experience with JEGGS was not a pleasant one. On MAR 19th, I emailed JEGGS asking for tracking information and the whereabouts of my order. However, I received NO response from Jeggs. I was disappointed and frustrated with the lack of communication from the company.

After waiting for a few weeks, on Apr 4,2022, I received a notice that my order was back-ordered and had an estimated shipment date of 05/13/2022. I was disappointed to hear this news, but I decided to wait patiently for my order to arrive. However, on Apr 8th, 2022, I emailed JEGGS to cancel my order as it was taking too long. Unfortunately, I received no response from the company, which made me even more frustrated.

On May 16th, after I requested cancellation, I received an email from JEGGS stating that my order was still on back-order and had an estimated shipment date of 06/08/2022. I was disappointed to hear this news, but I decided to wait patiently for my order to arrive. However, on June 9th, I received another email from JEGGS stating that my order was still on back-order and had an estimated shipment date of 06/27/2022. At this point, I was extremely frustrated with the company's lack of communication and delay in shipping my order.

Finally, on June 21st, I received an email from JEGGS stating that my order was on its way. However, on JUN 27th, I informed JEGGS that I had not received my order. I was disappointed and frustrated that my order had not arrived yet, despite waiting for so long.

On JUN 28th, I received an email from Anne Park, stating that she would get me a refund. I was relieved to hear this news and hoped that I would receive my refund soon. However, on JUL 1st, I received another email from Anne Park stating that I was not getting a refund or replacement. I was confused and frustrated by this response, especially since I had not received my order.

Overall, my experience with JEGGS was not a positive one. I was disappointed with the lack of communication from the company and the delay in shipping my order. I hope that JEGGS can improve their customer service and communication in the future. I would not recommend this company to others based on my experience.

I have been a loyal customer of Jegs for quite some time now. Last year, my husband purchased a Camaro and was thrilled to have it in perfect condition. He ordered Cragar wheels from Jegs and received the front wheels almost immediately. However, the back wheels were delayed and only arrived last Friday. My husband kept the front wheels in the box, as he didn't want to put two different types of wheels on his beautiful classic car. He was planning to put them on this week and was so excited about it.

Unfortunately, tragedy struck and my husband passed away on Tuesday. His friend went to put the wheels on today and discovered that there was a manufacturing defect in the back wheels. They were not welded correctly, so we couldn't put them on the car. We called Jegs and explained the situation, telling them that we needed to sell the car now because of my husband's passing. However, they refused to replace the defective wheel because we had had it for more than six months. We explained that we were waiting for the back wheels to arrive so that we could put all four wheels on the car, but they still refused to help us.

It's really disappointing that Jegs won't make good on the defective wheel, especially given the circumstances. We waited nine months for the back wheels to arrive, and now we can't even use them because of the defect. We need to sell the car to pay bills, and having a defective wheel is making that difficult. We've spent a lot of money at Jegs over the years, but this experience has really shaken our trust in them.

Overall, I would not recommend shopping at Jegs if you're looking for a company that stands behind their products. It's really disappointing that they won't make good on a defective wheel that we were waiting for, especially given the circumstances. It's just not right.

My experience with JEGS has been one of the worst experiences I've ever had when ordering car parts. I ordered Powerstop brakes for my vehicle in March, but unfortunately, they were on back-order and wouldn't be delivered until May 15, 2023. In March, I received a notification that the delivery would be further delayed until the end of May. I was frustrated and disappointed, so I immediately checked their website for a comparable brake system that could be delivered in a much more timely manner. Luckily, I found a brake set from R1 Concepts that was promised to be shipped on March 26th, according to the checkout on their website.

However, around May 1st, I received an email notification that the new brake order would now be delayed until the end of July. I was extremely upset and called customer service to see if there was anything they could do to expedite the process, offer an alternative, or an upgraded brake kit for my European sports sedan. Unfortunately, they explained that the manufacturers are having a difficult time keeping up with demand and that there was nothing they could do to help me.

To make matters worse, when they sent me an email with the barcode, it was not included. I had to print it out, but since I was on the road, I had no choice but to drive 30 miles out of my way to find a FedEx store that could print out my forwarded email. It was a huge inconvenience and added to my frustration.

Shortly thereafter, I went to a well-known car parts chain store to see if they had a quality brake system I could purchase and take possession of immediately or within the next few days. To my surprise, they said they could take delivery of the initial Powerstop Brake system that I initially ordered from JEGS in just 3 days.

Overall, I will never deal with JEGS again. The delays, lack of communication, and inconvenience were just too much for me to handle. I would not recommend this company to anyone looking for car parts.

I recently had an experience with JEGS while ordering a standard clutch for my 60s 327 chevy. Although the shipping delivery was changed twice, I understand that these things can happen. However, upon receiving the part, I discovered that the part number was incorrect and was for the 11 inch instead of the standard 10.5 inch clutch that I needed. After multiple phone calls, I was finally able to get the correct part ordered.

Unfortunately, when I tried to obtain a return merchandise authorization (RMA) for the incorrect part, I was told that JEGS would not pay for the shipping return and no RMA number was provided. This left me with a clutch that I couldn't use and no way to return it. I was extremely disappointed with JEGS that they provided no alternative solution, not even trying to work with me to resolve the problem.

What's even more disappointing is that this was the second time I experienced such an issue with JEGS. The first time was with a set of spark plug wires where the wrong ones were sent and the return processing was extremely poor. While I understand that JEGS may have a high volume of orders, as a customer, I expect them to take responsibility for their mistakes and offer a solution to the problem.

As a result, I will no longer be ordering from JEGS. Instead, I will be purchasing my parts from Summit and Lopers in the future for my fleet of performance cars. I hope that JEGS could improve their customer service and customer care in the future so that other customers do not face the same issue that I did.

My experience with JEGS (jegs.com) was not the best. I attempted to make a purchase through PayPal, but was surprised to find that the company required my personal information as well. Despite verifying my information over a conference call with my bank, I still had trouble getting my order released to PayPal. I found this frustrating, as it seemed like the representatives were asking for more and more information in order to commit fraud. After filing a complaint, my authorization was eventually sent through, but not without holding over $5,000 of my money for more than a week. To me, it felt like the representatives were going rogue, attempting to collect as much information as possible for nefarious purposes. I attempted to escalate the matter to a higher authority within the company, but unfortunately never received a follow-up from a supervisor or manager. Based on my experience, it seems like this kind of behavior may be common at JEGS. The reviews on their website don't provide an accurate representation of their business practices, and may have been written by their own team, or aren't authentic. In light of my negative experience, I would strongly recommend that car enthusiasts steer clear of JEGS and tell their friends to do the same.

As a consumer, it can be incredibly frustrating to spend a significant amount of money on a product or service only to have a multitude of issues arise. Unfortunately, this seems to be the case with my recent experience with Jegs. While I had high hopes for their online store and was enticed by their extensive selection of parts, my experience was anything but positive.

First off, my order was plagued with multiple errors. Despite spending thousands of dollars, Jegs managed to royally mess up just about everything. From overcharging me for certain items to failing to include the current sale savings for money off the order, their mistakes were numerous. To make matters worse, their order status tracking system left much to be desired. Instead of providing a comprehensive overview of what was ordered and its shipping status, my order was split up into countless smaller "invoices" that were difficult to track.

After what felt like an endless ordeal, I thought my issues with Jegs were resolved. Unfortunately, this was not the case. Even basic parts such as Denso spark plugs and some GM exhaust gaskets were deemed back ordered, despite being in stock, cheaper, and easily sourced from other retailers. This was the final straw for me. I refuse to deal with a company that cannot provide even the simplest of items without issue.

As someone who has dealt with their main competitor without any problems, I urge others to look elsewhere for their auto parts needs. While Jegs may have an extensive selection of items, they are simply not worth the headache and frustration that comes with dealing with their mistakes and poor customer service. In the end, I would rather go without whatever I need than have to deal with Jegs again.

My experience with JEGS has left me feeling extremely dissatisfied and disappointed with their poor processes and customer service. I ordered four caps from their website, only to receive three, despite their website indicating all were in stock. On top of that, I was charged for just the three parts that were sent and faced a separate transaction for the fourth part later. This maddening issue delayed the delivery of my parts for over two weeks, completely defeating the purpose of ordering from a same-day or next-day shipping website in the first place.

When I received the parts, I was requested to send them back in the same manner that they were sent to me, with one part separate from the other three in a box. However, I was refunded for just one of the four parts, leading me to spend hours fighting with the company over the phone to obtain a complete refund. Shockingly, it has been three entire months since my return and I still don't have my full refund. While I have hard-proof of my return, JEGS' return processes were extremely ineffective, leaving me to question their competency as a company.

Overall, this has been an awful experience and I do not recommend using JEGS. Given their consistently poor customer service, subpar delivery processes, and inability to handle returns effectively, I will not be doing business with them again. They need to figure out how to sort their issues out before they push anymore clients away due to such a lackluster experience.

My experience with JEGS was quite unfortunate. Though jegs.com was able to deliver my order of 60" side pipes in a timely manner to my address in Australia, upon receiving my package, I noticed that some of the components were missing. As I was on the other side of the world, I reached out to a representative via messenger and asked if the missing parts could be pulled from a different length set since they had the same part code. Unfortunately, the response I received was that they were not able to provide assistance.

After presenting evidence that the parts were interchangeable, the representative agreed to pull the necessary parts and send them to me. However, it's now been over a month and I have not received any correspondence or an update on when or if I will receive the missing parts. To make matters worse, I have noticed that jegs.com has blocked me on messenger and does not return my emails or answer my phone calls. This has left me in a frustrating position where I have no way of knowing what's going on with my order.

Unfortunately, it seems like I'll have to purchase the missing items through Summit and pay for additional freight to Australia again. What was supposed to be a $600 exercise has turned into a potential cost of over $1000. Needless to say, this experience has left me thoroughly disappointed, and I will never use this company again. Furthermore, I strongly urge other buyers to stay away from JEGS, as it has been the most unprofessional company I have ever dealt with.

I recently purchased door lock buttons for my F150 from Jegs. However, when I received my order, I was disappointed to find out that I only received two lock buttons instead of the expected four. Being concerned about the situation, I called their customer support and explained the situation. I was met with a patient representative who understood my dilemma and ensured me that my order would be taken care of.

After waiting for two more weeks, I still had not received my missing door lock buttons. This time, I decided to call Jegs customer support again because my order was still not correct. However, I was assured that the matter would be resolved, and my missing items would get shipped to me.

Unfortunately, more time passed, with still no door lock buttons arriving. I began to lose patience and faith in Jegs and felt like my order was not a priority. I was frustrated that I had paid for four lock buttons, but was still struggling to get what I had paid for.

I contemplated leaving a poor review of my experience, but thankfully, before I did, the other half of my order finally arrived with a sincere apology from the Jegs team. They explained that there was a mix-up with stock inventory, and assured me that they would make things right.

Feeling relieved and satisfied with the outcome, I decided to change my one-star review to a three-star rating. Although, the situation had caused me some inconvenience, the fact that they followed through and took steps to correct their mistake, and I eventually received my order did show that they care about their customers and are committed to fixing errors.

Hopefully, my experience is not a common one, but if you run into any issues with your orders from Jegs, don't hesitate to give them a call and let them know. They may not be perfect, but they will try to make things right.

I recently had an unfortunate experience with JEGS when ordering a simple face shield for an upcoming driving event. Initially, their website indicated that the product was in stock and available for shipping within 24 hours- perfect for my needs! However, after I placed my order, it suddenly showed as backordered. This was a major inconvenience, especially since there was no option to cancel the order through their website. After several unsuccessful attempts to contact their customer support via phone, I finally received an email notification two days later that my product would not be shipped until three weeks later- far too late for my needs.

I immediately tried to cancel my order via email, and even followed up with a phone call, but nobody responded. Four weeks later, I received yet another email stating that my item was finally ready to ship. However, I had already cancelled my order and requested a response within 24 hours- which I never received. To make matters worse, the online return policy would have forced me to pay the shipping both ways- which ended up being more than the value of the refund I would have received.

I was extremely disappointed and frustrated with my experience, and to add insult to injury, I opened a dispute with PayPal, who dismissed my claim without explanation. It's important to note that I had previously purchased from JEGS without any issues, so it seems that something has gone terribly wrong with their customer service and support. Based on my experience, I would caution others to steer clear of purchasing from JEGS in the future.

The review about JEGS is highly negative and paints a poor picture of their business practices. The author, who is from Uvalde Texas, had ordered a rear differential for their Ram pickup truck, paying close to $1,800 for it. However, even after a week, they had yet to receive their package or a refund from JEGS.

Identifying the package's location had been quite challenging, and despite repeated interactions with the firm, nobody had been able to help. The author works as a Transmission Powerline Lineman and is no stranger to challenging situations. However, dealing with JEGS has been a frustrating experience for them.

The author's order was supposed to arrive on Friday, May 28th, yet it is now Saturday and they have yet to receive their package. Upon contacting JEGS again, they learned that the shipment was allegedly out for delivery twice in the previous 24 hours, but they still haven't received anything. Furthermore, they expressed dissatisfaction with the dismissive and unhelpful attitude of JEGS, who claimed that the issue was not their problem.

Given their experience with JEGS, the author does not believe that they will return as a customer or recommend the company to others. They advise potential customers to avoid buying from JEGS to prevent losing funds and suffering a similar negative experience.

I have recently received two different orders from Jegs and unfortunately, I had terribly disappointing experiences with both. In my first order, I was charged an incorrect sales tax - shockingly more than double the correct amount. This is an incredibly basic and straightforward thing which any business should be able to get correct, but amazingly Jegs couldn't. When I called them twice to try to get it sorted out, both of the employees I spoke to seemed to know that it wasn't their responsibility to fix it, yet no one followed up with a solution. I have been waiting for over a week now and still nothing has been done.

Sadly, my second order with Jegs wasn't any better. I purchased a Jegs-brand automatic transmission on November 29th and received a confirmation saying that it would be shipped by January 1st. However, just two days before that date and a whole month after the initial order, I was informed that the estimated ship date had been pushed back to April 5th! I spoke with three different representatives about it, and while none of them were outright rude, none were helpful either. It was incredibly frustrating that no one could explain how the initial ship date could change so drastically in just a mere month. Moreover, no actions were taken by Jegs to rectify the situation, all I received were apologies.

As someone who has done business with Jegs' rival, Summit Racing, for over three decades, I have come to expect a certain level of professionalism. It is my personal opinion that even Summit Racing's worst service would better Jegs' service in all regards. It is with a heavy heart that I declare that Jegs has not lived up to my expectations and I will not be making another order with them again.

I had a less-than-ideal experience with JEGS when I recently purchased a fender for my 1972 Chevy C10. While the product itself was satisfactory, I encountered issues with the shipping process that left me feeling frustrated and disappointed with the company.

Upon purchasing the fender, I was charged $280, which also included a $109 shipping fee. I was promptly sent an email stating that I would be receiving tracking information within 24 hours. However, this promise was not fulfilled, and I found myself chasing down information from multiple shipping companies, including FedEx, R&L, and Sonic Transport.

When I finally spoke with Sonic Transport, I was informed that I would need to be present at my home to receive the delivery. This put me in a bind, as I couldn't take time off work to wait for the fender, nor could I change the delivery address without approval from JEGS. When I contacted JEGS, I was disappointed to find that they wouldn't allow me to change the delivery address due to their policy - a fact that was not clearly stated on their website or in their catalog.

Ultimately, I was forced to travel to the Sonic Transport dock to pick up the fender myself. As someone with eight pre-1972 vehicles and a weekend drag racing hobbyist, I was unimpressed with JEGS' customer service and policies. I will not be making any future purchases from them and will be sure to spread the word of my experience to others in the automotive community.