Jet Airways India’s earns a 1.6-star rating from 246 reviews, showing that the majority of passengers are dissatisfied with flight experience.
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bad behavious and leck of knowledge
My mother had a valid visit visa to come to UAE, however, when she reaches the Jet airwaya counter the lady says, the visa was issued from Dubai and she cannot come to Abu Dhabi. My mother was to ABu Dhabi for the 3rd time with Dubai visa as this is just another emirates. When demanded for a supervisor, another ignorant supervisor appears. it took another 1 hour for my poor lady to get the boarding pass and apart from all the harrassment, she was asked different kind of questions, which is a job of an immigration officer not at the ticket counter.
I Promise will never use this service again and also advise my closed ones to be careful of them.
The complaint has been investigated and resolved to the customer’s satisfaction.
treatment at indira gandhi airport
Flight number(9w122) 21st of January 2010. We were delayed for 24hrs had to keep asking for food, staff kept hiding from us, we had at least 4 diabetic passengers, no-one even to tell us what was going on, we had to spend all that time in the airport not even put up in a hotel, their excuse was we did not have visas for India. Never have I been treated like i was treated in Indira Ghandi Airport along with another 40 or so passengers.
My e-mail address is [protected]@live.co.uk
Phone number is [protected]
Mobile [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
MY EXPERIENCE AT MUMBAI DOMESTIC AIRPORT’S JET AIRWAYS CHECK-IN COUNTER
My name is S. Ahmed. I travelled by Jet Airways from Jeddah in Saudi Arabia on the night of 14th Nov. 2010 to Bangalore via Mumbai. My journey from Jeddah to Mumbai was good. The in-flight service was good. I even wrote a few lines in appreciation of a male hostess. But I missed my flight from Mumbai to Bangalore on the 15th morning at 8.30 am because there was some delay for the baggage to arrive at Mumbai International Airport. I wanted to travel by the next available flight and accordingly I booked my reservation at the appropriate counter at Mumbai domestic airport. But my experience at the JET AIRWAYS counter was bitter. Firstly they asked me to pay the difference of amount for booking me on the next available flight for no fault of mine but for which I hesitantly agreed as there was no other way left for me. Secondly when I was loading my baggage they did not agree to accept my baggage saying that it is more than 20 Kilos (according to them 20 kgs is allowed). But my ticket shows that I can take 30 Kilos and I repeatedly tried to convince them that I am travelling by JET AIRWAYS' international flight and at the boarding point they did not object and that I have a direct ticket to Bangalore still they did not allow me and told that they are off loading me from the available flight if I am not paying the luggage charge. I enquired to talk to the Supervisor available there whose name I found out to be Ms. Sapna and met her and tried to convince her in Vain. I was asked to pay around Rs. 2750 as the difference of amount for changing my flight (which is not my mistake) and also for my extra luggage which comes to around 3/4th amount of the fare. The supervisor’s attitude of dealing was not different from the others present there. That day I told them that in future I will never travel by Jet Airways.
When I had a direct ticket from Jeddah to Bangalore by JET AIRWAYS I must have either be allowed/disallowed to travel with the luggage available with me at the boarding point. But when they allowed me to travel there then how can they say that I have excess luggage. Moreover in the ticket it is given that I can take 30 Kilos of luggage but at the Jet Airways counter they told I can take only 20 Kilos. They asked me to remove my luggage from the counter if I am not paying the charged amount and allow other passengers in the queue. I was amazed and stunned as to what I should do now. I was in agony and was not able to decide whether I should travel by Bus or Train to Bangalore. When they did not heed to my repeated requests to allow me to travel, I had no option left with me and I decided to pay whatever amount they wanted from me. After making me stand for about 20 minutes they agreed to book me by the available flight at 10.50 am and at the time of booking my luggage another lady at the counter attending to passengers (If I remember correctly her name was Ms. Aarti) asked me If I was coming by Jet Airways from Jeddah, Saudi Arabia and told me why I did not tell them this before and then she booked my luggage without charging anything. This information they should have known by seeing my ticket. What I want to tell is the behavior of the Supervisor Ms. Sapna was not at all customer friendly. She was acting too rude and if the supervisors are behaving like this then where should the passengers go for help. Will this not damage the image of an Airline ?
Hope Jet Airways will take note of this kind of attitude.
bosbonj@yahoo.com
why I have fly on jetairways?
last time I have send a complain about kuwait careless staff because of which I had to pay more for nothing .again problem . arrogant
Kuwait Jet airways manger who was not ready to talk to a passenger who brought the ticket on line . people should have some respect for passenger.They call up the manager only when thing come to a end thinking they will help.
when buying you get ticket online the same day you get a confirmation And on cancelling buyers get nothing only waiting to receive a reply and people are left helpless after cancellation. When call up the branch office same behavior we don’t know wait . we cannot help .when trying to cancel the ticket at the branch office cancellation charges are very high where try to talk to the branch manger does not have time or respect for the passenger .trying to explain to the manger the answer who is this ?what do u want ?what am I suppose to do ?you have brought ticket online . can you help me to get the refund . No.it not my problem.
Every time I try to forget old stuff and try to fly with jet airways . I end up with new problem .so my friends next time be carful before buying a online ticket
Or approaching Kuwait main office beware before you approach the manager!
Why jet airway staff have to be like this”?
SAM
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Sam,
Being an Indian traveller out of Kuwait, I am shocked at the issue that you have raised. On many occasions I have approached Jet Airways guys with many strange request, seat blocking, wanting extra baggage allowance, wheel chair assistance, etc. and not once have I had this kind of experience that you are mentioning, on the contrary, every time I wanted something, even an emergency ticket so that my friend could travel to attend a funeral was met with courtesy. And believe me, there was no vasta here, often a simple telephone call would do and when ever I visited their office, the staff there were always willing to help and provide information. In fact if you were to contrast this with the only other alternative that exists in Kuwait, I think you d be in for a very nasty shock. I think you would agree with me that Indians in Kuwait could travel with relative ease and pride only after these guys came here. But then again, your complaint does not have anything to do with all of this, If I am not mistaken, your issue is related to e-ticket booking system. And on this I must agree with you that most companies have a proper system to handle in bound requests but totally fail when it comes to exception handling, you should ask me about the various issues that I have had with all 3 telecom operators in Kuwait when it comes to reversing billing etc. In your case, I think all the counter staff there could have done was to give you the contact of the web solutions department such that you could take up the complaint with them. I know counter staff at many travel or retail companies do not have the capability to reverse or amend online transactions. In any case feedback from customers like us can only make things better for the everybody else. I am planning to go to the jet airways office soon to make a booking for my wife and kids for a trip to mumbai, I will also post my experience whether good or bad over here. After all we should not let an anecdotal incident be indicative of the overall performance either way!
qu8owl
inappropriate responses of csr
I was horrified by the complete lack of professionalism in the CSR of Jet's 24-hour service when I rang to find details of my flight to London from Kolkata. She felt it was necessary to inform me that Delhi is in India. The interaction got worse very quickly and when I asked to speak to a floor manager, I was told there is no floor manager available on Sundays.
Just in case JET takes some action, the details are:
Date: 27th Dec 09
Time: Around 5 pm
Place: Kolkata
Please do train these CSRs - otherwise all the internationalwork will go to Manila!
The complaint has been investigated and resolved to the customer’s satisfaction.
baggage misplaced
I, Rakesh Chada have arrived from bangalore to goa via jet airways konnect flight 9W2304.After coming to goa airport, i was very sad to hear the baggage was missing.After enquiring with the staff present there, i was said that the bag was sent to pune as the person who issues boarding pass in bangalore attached a wrong tag to it.I informed to the staff to help regarding this matter..The bag will be back-pack model, red in colour having a chain containing lock attached to it...Ms.Suchita took complaint from me regarding this issue and said that she would keep me updated about this matter...But, from then, no news has been informed to me...she gave me a phone number to which i call, is of no use because no one lifts...after trying for hours, a lady lifted and said to me that she will talk to her...and again after that, i got not even a single call.I am very unhappy regarding this matter coz they are not able to understand the trouble i'm facing here.I have said to them that i have many things which i need immediately in that bag but even then they are responding in this way...plzzz take action regarding this matter as fast as possible as it is very very urgent to me...
The complaint has been investigated and resolved to the customer’s satisfaction.
misinformation
Flight 9w61 deparing bankok for bombay on monday 6th july 09
Lorna moir ticket number [protected] ref. biiscc gds ref.hxeuoj
My 22 year old daughter, alone in thailand at the end of an sta
Holiday was awaiting her flight home. she was suddenly taken violently ill with sickness and diarrhea whilst in the depature lounge at bankok airport. she was treated by the airport medical team, which involved being placed on a drip for 4 hours, antibiotics and medication. she was advised to take up the offer of a hospital bed, or to check in to a nearby hotel. she chose the latter.
The complaint is in regard to the uneccesary problems she was then faced with when trying to arrange her flight home.
feeling as ill as she did, she contacted me, and both of us fought long and hard before we were finally able to secure a flight home for her on thursday 9th july.
Jet airways kept saying it was sta's responsibility to arrange an alternative flight, and vice versa, and my daughter was left ill and alone in thailand to fight for help.
i have complained to sta and enclose their reply.
I want you to look into the details of this distressing and unecessary episode and await your findings.
Sheila moir
Sta's reply is as follows
Dear mrs moir,
Thank you again for your recent correspondence with sta travel customer relations department. i have now taken the opportunity to look into the points raised and am in a position to comment fully and comprehensively.
First i would like to express how sorry i am that lorna experienced these problems before her proposed departure from bangkok during this difficult time for her.
I am sure you will understand, sta travel strives to offer the best level of service to all our customers and it is this which we feel sets us apart from our competitors. on this occasion i would like to apologise if you believe our suppliers or we have not met these high standards.
After speaking to the booking agent and the respective branch, i have received sufficient information to offer a resolution. firstly i would like to apologise on behalf of the booking agents if they have not provided a service, which meets your expectations. i have spoken to the branch manager and we will be dealing with this internally, to ensure it is a solitary instance.
We understand that in this competitive market, excellent customer service is paramount. we do at sta travel try and provide a service, which meets your expectations pre and post travel and are disappointed if this is not met. i also understand how frustrating it is when you seem to be passed from airline to agent. on this occasion i can confirm that after speaking to the airline, the miss communication was a problem with the contract rules of the airline and not sta travel's issue, after further discussion the airline allowed us to reissue the ticket and revalidate this. of course i understand this time delay caused you unnecessary stress and i sympathise with both you and lorna for this delay in amending the booking.
If you have any further questions, please do not hesitate to contact me directly. we also thank you for your comments and realise that these are the best tools for us to improve our service.
Concluding, i hope this unfortunate and unnecessary event will not deter you from considering sta travel for future trips.
Yours sincerely,
Dan mozley
The complaint has been investigated and resolved to the customer’s satisfaction.
refreshment on board
I was travelling from Bangalore to Thiruvananthapuram on 23.06.09 along with my family. My confirmation number was JAQJFC. I had purchased the ticket on 28th May 2009. We were not provided with the meal coupens by the officer issuing the Boarding passes with the result we had to but the meal / refreshment on board on payment as my children (son 15 years & daughter 11 years) could not take breakfast in the morning as the departure time was 10.35 am.
I was informed that those who had bought the ticket on or before 6th June 2009, were provided with the meal coupens. On my return from Thiruvananthapuram on 25.06.09, I was provided with the meal coupen.
May I request you to please refund the money that I had spent on board in purchasing refereshments and compensate me suitably for harrasment and ill treatment by your airline officials on board as well on ground.
I would also like to know why this policy of issuing meal coupens to those who had purchased tickets on or before 06 June 2009 wasnot made available to me either by the airline or by the travel agent?
The complaint has been investigated and resolved to the customer’s satisfaction.
items missing from the luggage
Hello, everybody I need your help for my baggage claim in jet airways. I haven’t got any response from the company. The only feedback I got was that they are investing and as soon as the investing would be done they would contact me. But I never got any respond in last two month, not from the claiming email address from bombay— [protected]@jetairways.com, neither from ahmadabad.
When me and my mother, got to the bombay airport from london, the employees at the counter told us that they were missing our bag. Because united airline didn't transfer our luggage. If it wasn't transfer, it would have been all four bags, but instead it was only one bag which contained all our golden and silver jewelries, perfumes, cosmetics, and expensive wedding clothes. The next day morning, jet airways employee called me to give them the combination to open the bag for the custom department to check the bag, with the guaranty nothing would be missing from the bag and if something would be missing jet air ways will be responsible and will pay me the full amount. When I got my bag, it was broken, the combination lock was broken, the bag was cut with the blade and all my expensive items that I mention above were missing. It was worth over $2000 u. S. Dollar. So I called bombay branch to ask why it was broken and items were missing. But instead of helping their employees laughed at me on the phone and made fun of me and tried to hang up but the line wasn't disconnected so I was able to here them saying oh she was the silly girl calling from gujarat who gave us the combination then also we broke her bag and got the jewelries, perfumes, cosmetics and the clothes. She is from gujarat and she is not going to come here don’t worry about her. This event occurred two month ago on may 16th2009 and I haven’t any reponse from the airlinecompany.
Is there anyone who can help me get my money back please, please, help me. ?
I would post the image of the bag as soon as I get my camera from my dad.
The complaint has been investigated and resolved to the customer’s satisfaction.
wheel chair assistance
My Mom(65 years old with severe keen problems) traveled by Jet Airways from Chennai to Newark on June 13th 2009. She had to undergo lot of pain/stress/difficulty at Brussel's airport to get the wheel chair assistance in the Flight number 9W 266 from Chennai to Brussels.
I have specifically booked Jet airways hoping that their customer service would be better than Airindia. For that reason I spent $600 US extra to get the ticket.( Paid $250 to cancel my air India ticket, Jet airways fare was $350 more than air India ticket fare).
Whoever is in charge of providing wheel chair in Brussels airport refused to provide, they urged my mom to walk along with them. While my mom was sitting alone inside the aircraft undergoing lots of stress, fear and panic… Air hostess fought with the wheel chair personnel and they agreed to provide wheel chair finally.
My sincere thanks to those First class Air hostesses. But people like me who just need peace of mind are ready to pay extra for this service if needed. Why airlines are giving such a hard time to provide this assistance.?
--Bala
The complaint has been investigated and resolved to the customer’s satisfaction.
We are also suffering as they didn't provide any assistance. My Mom and Mother-In-Law travelling from Chennai to London and I requested specifically to proviode assistance to help them to change at Delhi airport and none was given to them this Airways is very worst in service
asking for child fare
Hii
I booked a jet airways return ticket for my wife and infant of 1.5 years through a travel agency in brampton from toronto to mumbai in 2008 which is valid for one year. At the time of booking I was told that this is the only air lines which accepts the infant under two years for initial trip and who will become over 2 years in return. I can postpone the ticket once for free and after that I have to pay $100 per adult and $10 per child for each postponing or preponing.
I postponed it once for free and while doing for second time they did for my wife at the cost of $100 and now they demand extra child fare amount for the kid who turn over 2 years as they do not allow him as infant. Now I talked to the agent of travel agency and she took almost a week and everytime assured that %99 I dont need to pay any child fare and today I came to know from the owner of the agency that the govt. Has changed the rules and a child can not brought on infant ticket, and when I asked about any of my mistake he says that he did talked to the airlines and I dont have any option except to pay for the child.
See how these airlines play with the customers, if the rule was not there when I booked the ticket how I was responsible for extra payment I dont understand and the agency told me that airlines wanted to make money so that they wont give a free seat.
Why they did not told me about the reissue of ticket when I postponed for the first time? The agency says that they made a mistake. The airways says that they already send a circular about this to all travel agencies and the agency says they did not received this circular before they book my ticket. And this issue they resolved with airways.
In all this what is my fault and why should I pay extra fare for my child.
Let me see if anything comes up and the issue gets resolved.
no its not $10, that is for infant and now the kid is over 2 years and they are asking for $700, that is the whole issue
The complaint has been investigated and resolved to the customer’s satisfaction.
Now to respond to your questions:
"Why they did not told me about the reissue of ticket when i postponed for the first time? "
They probably thought you were aware of the changes coming up.
"the agency says that they made a mistake. "
There's the one to condemn.
The airways says that they already send a circular about this to all travel agencies and the agency says they did not received this circular before they book my ticket. and this issue they resolved with airways.
See, it's all your agency's fault. They failed to tell you, the airlines sent out the correct info and your govt changed the rules. Your agency is to blame as well as the gov't. So take them to court for not checking their mail in a timely manner and again overthrow your govt.
See? All solved. We are consumers like you. Sorry we can't help you get your money back.
Wait guy, an 18 month old child is not an infant. An infant does not take up an airplane seat. Tell me this child sat on your wife's lap the entire way there and back! You should have been charged full fare for him as a child under 5. Next time, leave him with grandma and have fun with your wife.
Don't blame the airline, blame your government for changing the rules midstream
"the Govt. has changed the rules and a child can not brought on infant ticket, and when i asked about any of my mistake he says that he did talked to the airlines and i dont have any option except to pay for the child."
You have no qualms with the airlines. Overthrow your leader.
Someone's misunderstanding something. There's no way they'd charge $600 more than your wife for your now two-year-old. It would also have been helpful if you SAID that, but also, you said that the $10 was a "Child" fee and not an "Infant" fee.
It's $10. Why are you making such a big deal about $10? If the airline wanted to make more money, they'd find a way to wring more money out of you. Your child turned two and is no longer an infant. Sorry if I sound like I'm not very caring, but this is too much hassle to make over $10. Pick your battles. Some of them just aren't worth fighting.
baggage dammage items stolen
Dear Sir,
I travelled from Abu Dhabi to Delhi by Jet air ways, I had three baggage checked in but when I reached at Delhi I recieved only two baggage, reported about it, after two months I got the baggage, but it was torn in two pieces, again I complained at Abu Dhabi having PIR REF No AUH9W10002, untill date I have not recieved any companssation, I have wrote several mails to there baggage servicec and customere services, but no use I had cllaed them but no use, they are saying that they have transfered the case to Abu Dhabi branch, but they are saying the Delhi people have not send any paper to them, I have spent more that Rs 5000/ in phone only .
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Siddhartha, we are sorry to hear that. Please contact Jet Airways directly in this case and they will assist you. *Marc
Hello Team,
I was travelling from DXB (Dubai) to Delhi (DEL) by Jet Airways 9W-545 on 17th Feb 2019 at 12:15. My PNR is RWESOS I checked-in my luggage around 10:45 AM and left for boarding. When i checked my luggage at my home at Delhi, all the zips are open inside the bag and found 700 AED cash stolen from the bag. Kindly look into this and let me know for further enquiry if needed on my number +91-[protected] or +971-[protected].
Thanks :)
Regards: Siddhartha Jain
Hi All,
After reading all of these reviews, we're sincerely sorry to hear of the service provided with Jet Airways. Please continue to liaise with Jet as they will need to check every individual case
We do hope this get resolved for you all, and we thank you for sharing this feedback with us. *Gill
Dear Nnand kishore chauhan,
We are sorry to hear of this experience flying with Jet Airways. We understand this upset and shocked to hear this! We would ask you to kindly speak with Jet Airways directly, they will be able to check the status of this claim and update you accordingly
We hope they help you to get this resolved. *Gill .
Same thing happened to us as well. We were travelling from Lucknow to Abu Dhabi. When we found the luggage, it was in bad shape. After opening it we found many valuable items stolen. They should take proper care of luggage and take proper measures to eradicate the issue.
People spend so much money on travel and they definitely don't deserve to be robbed! Its a big shame.
Reg: Jet Airways Flight # 9W 2750(Departure 10.20 AM from Chennai on May 1st, 2016).
I traveled from USA to Trichy (India) with ETIHAD (& JET AIRWAYS) on May 1st. I checked-in my luggage but many items got stolen during my connecting flight from Chennai to Trichy with Jet Airways.
A VERY IMPORTANT POINT: Someone from JET AIRWAYS had torn open the electronic items, searched the boxes and took few things. Now please tell me, after I check-in my baggage with Jet Airways, who from jet airways has the rights to steal items from my luggage and put a plastic lock on my luggage to prevent me from opening it in the airport?
From the Baggage Services reply, i find it interesting that rather than giving me a solution they are asking me to shut my mouth about the stolen stuffs.
I would rather talk about this case in blogs, and jet airways Facebook site, media and newspaper. I want to show how Jet Airlines customer service is handling the valued customers and also encouraging their staff to continue these cowardly acts of robbery, by taking no action on this case.
At the luggage checkin counter #15 in Chennai Airport, a jet airway representative told me that the flight is leaving in a short time and that my luggage needs to be taken directly to the vehicle downstairs. So they checked the luggage for the tags (to Trichy) and then sent the 3 luggages (in a trolley) downstairs to directly load into a vehicle going to the airplane. My luggage did not go through the conveyor belt, like all other luggage.
So on landing in Trichy, I found out my 3 luggage was locked (tied with a black knot) by someone from jet airways. But someone had stolen things from my luggage before they locked it.
Here are the main missing items:
1. Kennith Cole Signature perfume.
2. Ferrari perfume
3. My magic jack device was torn (and searched, few parts are missing).
4. Dry fruits and chocolates (about 5 packets are missing).
I am deeply offended by the robbery of items from my luggage, and would not like to use Jet Airways as my future mode of travel.
Hi Good Evening
Im Shrikant from mumbai working in Sri Lanka I travelled on the 19th april 2010 in Jet Flight 9w 2012 & 9w 252 from mumbai to chennai & chennai to columbo after receiving my laggage at the airport in sri lanka I found my Bag which was scratched near the zip next to the handle I dont know what valuable item is gone just i need to repair or give me the replacment as soon as possible
I have logged a complaint of the baggae damage & the reference number is CMB9W10789 ON 19TH APRIL 2010 For the Agent R.K.T.Pradeep
Still no one has given a call for me & the number given by Jet Airways staff is invalid
I like to inform you that Im the regular traveller of Jet Airways & my Privellage number is [protected] & my contact number is [protected]
I need to do my above request as soon as possible as i need to go to mumbai & i have no bag for travel & if not done i will approach the higher authority for the above complaint
thanking you & hoping for your co-operation
Shrikant Sanas
Passport no :E4105770
Cell No [protected]
what a classic contradiction
Dear Verona Dsouza,
Thank you for your email. Firstly, I would like you to take your position much more seriously. Please could you check your database which holds all the company information regarding my conversation with Jet airways staff and how we were told to fly from Delhi, as flights from Amritsar have been cancelled or flights could not be guaranteed. We would also like to be compensated for all our troubles and inconveniences.
I find it absolutely disgusting the way you are trying to turn a blind eye to the situation your company has put us through.
We had to Drive in the middle of the night for 9 hours to get to Delhi! when we were booked to fly from Amirtsar. Do you understand the risk you put me and my children through? You cannot comprehend that fact which leads you to your bias decision.
I find it remarkbley funny how your decision is so different to your customer manager and the staff that we spoke to on the phone and the staff at Delhi airport who explained to me how to get my money back and were also helping others in the same situation as ourselves. What a classic contradiction!
I had a very similar problem 4 years ago with air India and without any hesitation they realised their mistake and settled the matter with myself in no time.
Myself and my family travel every year and never have experienced such appalling customer service.
I feel the recession has effected you and your company in a major way, do you need money? let me know il send it over to you. Also get a charity collection at the airport for you, I am very capable of getting this arranged.
I WILL be arranging to have a article in the paper regarding the service you provided and the preposterous answer you gave me.
I come across foolish people like you all the time. Do yourself a favour and get someone with some commonsense to call me or email me.
Do not try to take me for a fool, or ignore me and brush it aside. I advise you to have a really good think about what your saying and the action you intend to take as there definantely will be major consequences.
Ps: What bit of English did you not understand? I didn't ask for an apology letter, I am asking for compensation for Inconvenience, suffering, Lack of customer service, the trouble you put my children through and taking into account of me and my family having to drive on the dodgy road for nine hours! and loss of earnings.
http://www.consumercomplaints.in/complaints/home-c157121.html Please Click Link to View
http://www.consumercomplaints.in/bycompany/jet-airways-a14730.html
I await your response.
Regards
Mr Dal Grewal
The complaint has been investigated and resolved to the customer’s satisfaction.
This is so true this was done to us we paid for a flight from DELHI to AMRITSAR! which should of taken no more then 1 hour and 30 mins by plane. They delayed the entire passengers for 5hours and then made us miss our flights and told us no more flights are schduled and then stick us on a DIRTY COCAH! for a 10 hour Hazardous journey to amritsar! With no FOOD! what kind of service is this? it's happening to hundreds of people they are not compensating there passengers! they are RIPPING OF CONSUMERS! by charging additional flight ticket fee's from delhi to amrtisar and then sending them on a $10 coach trip leaving them £300 better off! DAY LIGHT ROBBERY! we were made ill on a trip with no heating on the coach! mr Grewal what did they say? they have not even bothered to get in contact with us!
jet airways has not refunded my claim for lost baggage.
I and my daughter travelled from New York to Brussel to New Delhi to Brussel to New York - Flt :229 on 1 July 2008. My baggage containing goods worth USD 3000.00 was lost in the route from New York to Brussel to New Delhi.
My baggage contended new shoes, jackets and other expensive presents for my father, mother, brothers and sisters in Bhutan after 8 years of my stay here in New York. My baggage originated from New York and not from other third countries. They offerred to refund only Rs.22, 000 which is not acceptable. I was also instructed to submit the receipts which I did. Now the email address [protected]@jetairways.com has been closed and I can not contact them. Please help
The complaint has been investigated and resolved to the customer’s satisfaction.
I was traveling to HYD from IAD (United) on 22nd November 2010, connecting through DXB (Jet). I had one piece of checked-in luggage, which had a TSA-approved Lewis Clark Belle Hop number pad lock (white with multi-coloured polka dots).
Upon my arrival in HYD, my checked-in bag was missing and I filed a report with Jet Airways. Throughout the course, the JA representative claimed he did not have any reliable information about the whereabouts of my bag. On 26th November, he informed me that his colleague at Jet Airways Dubai had emailed him saying that my bag had never arrived in Dubai. This despite the fact that I, as the passenger had personally identified my bag before it was loaded at IAD.
I also learnt from United Airlines that my bag in fact, did make it to Dubai on 23rd November, and the procedure was that Jet Airways need to sign for the release of my bag from United Airlines. After an altercation with JA representative on 26th November, when I threatened legal action, I received a call on 27th November from Jet Airways that my bag has arrived in HYD.
I went to the airport on 28th November to collect my bag, and I noticed that the white lock on my bag wasn't there. In its place was a yellow plastic cable tie, that another Jet Airways representative claimed was put there by Jet Airways. I opened my bag with JA representative as my witness and I noticed that a perfume bottle worth $60 (INR 2, 246) was missing. I have full receipts of the stolen item. The representative tried to tell me that perhaps the lock was cut open in IAD by the Travel Security Administration (TSA) agents when it was screened. But that cannot be true, because of the following reasons:
1. The lock was TSA-approved, meaning TSA has a master key to open such locks
2. On the rare occasion that TSA breaks a lock, they include an inspection notice and place the broken lock in the bag. I didn't find any of these in my bag
The representative however was not able to explain, how my property could have been stolen from my bag.
Due to Jet Airways irresponsibility and unprofessionalism that I personally witnessed, I have every reason to believe that my bag was tampered with, and the above said item removed without my consent.
I will be taking this up with my lawyer, thank you for nothing Jet Airways!
It's my kind request to all that don't travel to India by Jet Airways . It's one of the most worst air company in this world. All employees of jet airways are fraud, thief, UN socialized . They have master plans to Disappear your every thing .
I totally agree with the experiences of others. Unfortunately I have travelled in Jet airways from JFK to Chennai and returned to JFK. It was a stright flight with a stopover in Brussels. I have handed over TWO bags in Chennai but didn't find ONE bag in JFK. The missing bag has expensive items. At least in my case a gentleman Mr. Marcos in JFK airport baggage services is responding when I call him to know the status. It about one month now and I don't know when my claim will be resolved. I have E sent an E mail to my travel agency and they have forwarded that E mail to Jetairways. After that they are at least responding.
Hello, I have the same problem. I DIDN'T BACK NOTHING. At least you got some feedback, but I only got the feedback saying they are investing and as soon as the investing would be done they would contact me. But I never got any respond, not from the claiming email address from Bombay-- baggageservicesbom@jetairways.com, neither from Ahmadabad. When me and my mother, got to the Bombay airport from London, the employees at the counter told us that they were missing our bag. Because United Airline didn't transfer our luggage. If it wasn't transfer, it would have been all four bags, but instead it was only one bag which contained all our golden and silver jewelries, perfumes, cosmetics, and expensive wedding clothes. The next day morning, Jet Airways Employee called me to give them the combination to open the bag for the custom department to check the bag, with the guaranty nothing would be missing from the bag and if something would be missing Jet Air Ways will be responsible and will pay me the full amount. When I got my bag, it was broken, the combination lock was broken, the bag was cut with the blade and all my expensive items that I mention above were missing. It was worth over $2000 U.S. Dollar. So I called Bombay branch to ask why it was broken and items were missing. But INSTEAD OF HELPING their employees LAUGHED AT ME ON THE PHONE AND MADE FUN OF ME and tried to Hang up but the line wasn't disconnected so I was able to here them SAYING OH SHE WAS THE SILLY GIRL CALLING FROM GUJARAT who gave us the combination THEN ALSO WE BROKE HER BAG AND GOT THE JEWELRIES, PERFUMES, COSMETICS AND THE CLOTHES. SHE IS FROM GUJARAT AND SHE IS NOT GOING TO COME HERE DON’T WORRY ABOUT HER. THIS EVENT OCCURRED TWO MONTH AGO ON MAY 16TH2009 and I HAVEN’T ANY REPONSE FROM THE AIRLINECOMPANY.
IS THERE ANYONE WHO CAN HELP ME GET MY MONEY BACK PLEASE, PLEASE, HELP ME.?
I AM SO FRUSTRATED THAT I WOULD SUGGEST PEOPLE WHO ARE GOING INDIA DON'T GO IN JET AIRLINES, THERE SERVICES ARE OK, BUT THEIR EMPLOYEES AT THE BOMBAY IN THE BAGGAGE DEPARTMENT ARE FRAUD. ESPECIALLY, WHO ARE GOING TO GUJARAT DON'T GO HOME BY JET AIRWAYS OR AIRLINES.
I WOULD POST THE IMAGE OF THE BAG AS SOON AS I GET MY CAMERA FROM MY DAD.
baggage mishandled and lost
Baggage mishandled recently on blr-bru-jfk route.
The bag did not arrive at jfk, was declared lost after three weeks.
Jet airways - we fly you anywhere, but your baggage can go anywhere!
That's their new tag line! Travel the airline at your own risk! If you have to (Which I don't see why you should) do not check-in any baggage. The chances are high that it will not meet you at your destination!
Why?
Because, "jet airways - we fly you anywhere, but your baggage can go anywhere!"
They may fly you safely anywhere but not your bag. Please don't pressurize them to carry both, you and your bag, safely. They simply cannot do it!
The complaint has been investigated and resolved to the customer’s satisfaction.
I lost my watch on my flight to Kolkata. Which was found by jet airways Kolkata. After my request it was sent to mumbai.I lot it on 2nd Feb it was found on 10th Feb and sent to mumbai on 18th as the email tells me (from Kolkata). Now since 18th of Feb until today I'm getting no single answer from Kolkata or mumbai. Kolkata says it sent it, mumbai says it didn't receive it none of them are doing anything about it. Its best n more than a month now. Hopeless behaviour!
> > I'm sending emails and calling jet airways every single day but with no success
> Its one and a half month now!
> Hopelessly disappointing!
I bought a Jet AIrways ticket from Madras to Singapore and another ticket from Bangkok to Bombay,
Having missed the flight in Madras I approached the Jet airways counter. I was informed that there is no seat available fro the next 2 days. I took another airline and landed in Singapore. I checked Jet airways and found out that this was wrong information as seats were available. On calling Jet Airways I was shocked to learn that even my next flight from Bangkok to Bombay was cancelled with no refund.The customer service was rude and impolite and was reading from aprepared text.
Never fly Jet Airways and never book a ticket from them directly. Always buy from Expedia which offers some measure of protection
We are very unhappy with the way my family was treated at boarding on Jet airways Flight no 9W336(Delhi to Mumbai Saturday June8th 2017-departure 8.05). My husband and 2 kids below 7 years of age had been travelling for more than 24 hours from Houston and had already missed one connecting flight. They were routed through Jet Airways from New Delhi to Mumbai by British Airlines. The flight was sligtly late and my husband and kids rushed through immigration and ran as fast as they could to reach the Jet airways check-in for boarding this flight. They still had 25 minutes to go but the lady at the check-in did not allow them to check-in and were told that boarding was complete. She did not even have the courtesy to hear them out, she just refused to check them in and started talking on the phone. There was absolutely no consideration given to the fact that he was travelling alone with 2 kids who were already worn out after such a long journey. Clearly, we are very disappointed with this attitude. The consequence was that my tired family have to wait in the airport another 6 hours for the next flight. We have travelled a lot and have never had such a bad experience with any other airline. Unless, I can be assured of some strict action will be taken against the staff on duty, Jet airways will definitely be off our list for domestic travel within India. I will also be sharing this bad experience with as many people as I can. We were under the impression that Jet airways offers much better service than its other Indian counterparts. Well, this incident has disproved this.
And for the lady at check-in who was on duty the morning of saturday June8th, I can only hope that you go through something like this with your kids some day to regret your actions.
Expecting some kind of action against this rude lady on duty. She is unfit to be an airline employee.
sincerly,
Shilpa Hejmadi
Would like to complain about mising item from my Baggage .A Blackberry Bold 9700 Mobile number [protected]
Passenger Details
Gopakumar Sivaraman
Travelled from Sharjah to Kochi in 9W 561 Jet Airways on August 5.
Missing Blackberry with the battery.Only that item is missing probably that was the samllest item attractive.
Baggage Tag Number 05899W357295
Stuck as i dont know how to proceed for the complaint .is there any CCTV there in Luggage area ?Most probably it happened in Sharjah Airport.
I booked an open ticket with Jet Airways PNR EUJWZH, they have this special offer for students to book open tickets so that students are not burdened by price hike as students generally don't know the exact dates. I am trying to book a ticket for 16th December, but can;t do that as the flights are booked only business class is available which will cost me extra $1000. Now, i stand helpless as any flights i book now are almost double the fare. I feel cheated because Jet promote themselves as student friendly airlines and try to catch attention of students with special allowances for them, but its absolutely useless if you cant book a seat for which you have paid in 7moths, although i am trying to book 2months prior. The only reason i chose Jet over other International airlines was because, its long travel and i would served Indian food and have Indian entertainment on flight.
I woud request JET to please look into this matter as I cant even stay here as my hostel also shuts down, and I eagerly want to go home after 7months.My parents can't shell out extra AUD1200, as we are from service class and am already studying on education loan.
If I say that I had the wost experience in my life at Jet Airways, I am sure no public will be surprised. It was such an unprofessional, lethargic, attitude that this airline had towards me and my family.
On 19th July myself, my husband and my two children aged 11 and 6 all excited in seeing their grand parents after so many years reached the airport at 6.40 a.m. in order to catch the 9.30 a.m. Jet Airways flight ex London to Colombo via Mumbai.
We were in the check- in queue and our turn arrived at 7.25 a.m. after waiting from 6.40 a.m. We were served by pregnant Jahida at the counter and when I gave the two passports she was very puzzled as to see that my passport, bearer Himali Ginige Palihawada has got two children included in the same passport instead of individual. This is a very common situation where mother has got the children included, but for my astonishment she did not know. Thus she had to walk out of the counter and check with different people on this and started weighing my baggage exactly at 7.50 a.m.
I agree and understand that my baggage were excess and Jahida advised to buy another baggage from the excess baggage counter and arrange the bags accordingly and the remainder to pay as excess which we we had no other choice. My husband before leaving the counter asked her twice what if we get late in doing this process and she assured that we can go through if we reach on or before 8.30 a.m.
We rushed to the baggage counter and purchased a baggage for GBP 45.00 and started re arranging the same. Once we were done we came back to the queue around 8.15 a.m. Another counter called us and I handed over the passports to the lady ( counter next to premier) and she started with the check-in process. This is the second time that I handed over my passports to a Jet Airways counter.
Whilst we were been served this lady so called supervisor with no manners at all came towards the counter lady and started complaining about a mistake the counter lady had done like check-in guest by wrong name and wrong baggage tagged etc. She is such an unprofessional that she did not even excuse herself or care that there's other people at the counter to be served. She brought the two other guest that Jet Airways messed with and placed them ahead of us. We were given the passports back and asked to go to the other counter as the lady who was handling us had to sort the issue.
Not to mention that I had to put the baggage back to the trolley and go with my children here and there like gypsies in the airport. As mannered people we could not bypass the guests who were been served and had to wait longer for the next turn. By this time couple other counters were closed. We were so impatient and finally our turn arrived and it was Jahida again. Handed over my passports again started the extremely slow weighing process and had the excess baggage to be paid . Again we were held until she finds out the excess baggage rate from the ticket service counter. My only question and concern was why on earth they have to ask the rate and keep us on hold? Usually either there should be a tariff ready to go or the staff should be prepared well before taking over their shift. All these proved how lethargic unprofessional Jet Airways was and every minute counts a lot to us.
My husband rushed to the ticket counter to pay for excess and I was waiting till Jahida finish with the check-in. No idea what took her so long, This supervisor I would call her heartless, unprofessional, un-mannered individual named Neelam reached our counter asked whats going on and Jahida replied that my husband went pay excess baggage, with no apology, she rudely meanly said that we cannot go and she is going to close the flight!
All I heard was our hopes gone and my little girls started crying and nor could I hold onto my tears. I saw couple of counter staff crying as well as it was exactly 8.30 a.m. Jahida repeatedly said if Neelam says okay she will proceed. My girls begged from her keeping their hands together like praying, she ignored us totally and was hanging on a call for 10 mts! How nice is this, I finally said through my tears whilst you are on this call please let us check in, as this was not our fault. We were the culprit of Jet Airways service failures.
My husband been a very fatherly person would do anything for our children, not to mention him seen crying before he repeatedly said that we do not need any baggage please let us go.. She was very rude gave my children such an attitude and walked away. The counter girls whom she took the call from told it was purposely she was hanging onto the phone, two counter staff as they saw exactly what happened continuously told me to complain and they were kind enough to give her name as Neelam.
We stayed in the airport until 10.00 p.m. as Rizwan ( ticket counter) assured that he can help us to get for Evening or Saturday morning flight but failed after such a long wait with the children leaving home at 5.00 am. and left the airport at 10.30 p.m. After all this dramatic reactions and attitide the ailrline had declared us as " No show passengers".
We had to pay GBP 1600 extra for Sunday morning flight, stack the baggage in the baggage locker with another additional GBP 100 at the airport. This was all because we were terribly treated and mishandled by Jet Airways.
Appreciate if you can look into this immediately as I would claim this legally and inform and reach the authorised bodies as much as I can.
Working in a hospitality industry in London my only recommendation and advise for hotel guests is not to use Jet Airways at all in your life simply because they are so unprofessional and extremely rude.
My details re to the 19th July flight
Name Himali Nayoma Ginige Palihawadana
Flight Jet Aiways 9W 119 departure 19th July 09.30 a.m.
589 [protected]
The above is only mine, if you refer surname Palihawadana there will be three more passengers of my family to travel on this name.
Hi,
I am a frequent traveller and while travelling from kuwait to mumbai and for the first time that i used the jet airways, i lost expensive watches from my baggage where in the lock was broke open and my clothes were all in a mess and my belongingd were missing. i had given a written complaint on the same tday o the jet airways personnel at CST terminus. they also provided with some phone nos and since monday i have been trying to contact them, but i have been unable to contact anyone from the jet airways. as i am residing in pune and it is not feasible for me to go the airport. i have used many other airlines, but this is the first time that i have lost my belongings. i regret to say it is really careless on the part of the airlines not to be in touch with me after one week and i am unable to contact them. hope that i will get a response after writing this complaint from the sirlines.
I traveled to India on 11th Jan 2017 on the Jet Airways flight 9w11 .I saw a travel adapter in the in-flight catalog priced around 40SGD. I bought it with my Amex Card. Now when i see the statement it shows as 313SGD billed to me. There is no one i can talk to regarding this complaint. I have lost the receipt but i have the transaction reference details from Amex which they can double check but no one is responding to my e-mail.
Beware people!
I am sure I am not the first person to be whining about the damn situation with the Indian Credit card companies. Welcome to the world of organized extortion. Its a shame to what these companies are doing to all of us. I wont be whinnying about the fine prints, high interest rates, annoying loan phone calls, annoying customer services BUT their modus operandi. I have lived in USA for past 10 yrs and have credit score of over 800. I have about 5 credit cards from USA, 3 of them have no limit. Never had no issues with them.
I been traveling to and fro from India. And once was approached by Jet airways for their gold card. I was using the card when I was in india and made sure everything was paid on time. After few months, I saw that there was late fee, and contacted the customer service, they responded that check was never received whereas I had the proof that it was sent on time. It took me almost a month to sort it out, and conclusion was that, the accounts department of the CREDIT CARD company screwed. They said, they will be reversing the charges, but they never did. I kept following it up from USA but few months passed by. When I got back to India, I saw there was a letter from collection agency. That made me furious. Moreover, I found out that my account of canceled. I sorted it out with the citibank people. I was relieved that the damn thing was over with.
I went back to USA and came back to India after 1o months, and saw number of letters from citibank, asking me to pay over 100, o00 (1 Lakh) rupees to settle my account. I told them that my account has been canceled for over an year. But they refused to accept it. I asked them about the details, all the statements, they didn't provide me anything. Finally, a representative told me that a charge of 24, 000 was made for some insurance stuff. I had no idea, who had made it and how it was reflecting on my statement despite the CC was canceled. As soon as they knew i was in town I started getting threatening calls on my cell phone. I left again. I decided to completely ignore the whole issue. I keep getting letters, asking me to settle or they gonna sue me. I even got a letter from an advocate that legal action will be taken. They think i am one of them ignorant people that will budge to their threats. I know my rights very well.
I was taken aback with the rude and cheeky reply from the telecheck in representative. was inquiring if i could reseve a bassinet seat for my 3 year old. the lady's reply was " obviously no you cannot do, when i asked for her name, she repeated it 4 times. my name is parul... your speaking with P A R U L, my name is parul...which kind of make me feel like i was deaf and she kept on talking in a high tone. its sad how they treat a platinum customers as well.
cancellation of my ticket
Hi.
This should be directly readed by mr naresh goyal.
My name is ashutosh jha, and I have booked my round trip ticket with jetairways, through your official website: www.Jetairways.com, by using my friends credit card, in the month of january 2008 from new-york to delhi, and delhi to new-york.
My e ticket number was [protected] dated 2-january-2008.
I went delhi in this flight, but I was unable to come back in the scheduled day, so I had canceled my ticket on phone, raipur branch jetairways office. The cancellation no is y021705 dated 25-02-08 at 17:05 hr. They deducted my $300 at the same time, I dont know why they deducted that amt, but at that moment I had no option left but to cancel, so I had cancelled the ticket, and that executive told me that I will get $189 refunded back, when I asked to give my money at that time, he told me that you have to go back to us and then swap the same credit card at our jetairways office in us.
When I went to your jetairways office at 525, washington blvd, jersey city, newark, nj all the way from hartford ct, then they denied to meet us, when I called hemalata naik, mr oberoi they didnt picked the phone, and also the given number was not correct, which I got from one of your executive on phone, and the same executive assured me that I will get my money back after mailing in this same id, without visiting to your office again.
I am suffering from your bad services since 2-3 months, and till date I didnt get my money, even I have spent so many amt, time etc on going to your office.
So this way you are serving your customers. I am very unhappy with your services as well as behavior.
Money is taken very easily but when it comes for refund then you made one suffer.
Please refund me my money urgently, as soon as possible.
Ashutosh jha.
[protected].
I have a refund receipt (PNR MZWDEI) was my booking cancelled. However till date I have not received any refund or response to my queries. Thanks Geeticka
tickets not confirmed
i had booking with ezeego.com on 2nd april for flight calcutta to delhi on 22nd april for jet airways. and amount was paid to ezeego by my cedit card. the problem arise at calcutta airport was jet airline have no booking for us. ticket no was not given by ezeego to us.jet airways had no conformation with ezeego regarding ticket no which we need to fly and the payment receieved by them. jet airlines has given conformation of notice and sign on it regarding no ticket no for us and we can get refund back from ezeego.back detail were provided by ezeego on my other id [protected]@hotmail.com refund our money backas soon as possible..
baggage loss
Harrassed customer on jet's latest international route !
I flew jet airways from newark-brussels-chennai route on 3rd march 08 only to find that when I landed in chennai there was a queue of passengers at the baggage loss counter of jet airways, including me there were approximately 8 customers. One of the customers, a family, said they had not received even a single bag out of their 5 bags. Also they made us sign a customer declaration form where these young boys mentioned that "madam plz do not declare more than 25, 000 rs as the customs will question you about it" I signed it as 25, 000 as the total loss of my baggage whereas the value of my contents was 70, 000rs. Later I learnt from my lawyer that this was a bad and very cheap gimmick by them to make customers sign the declaration for a lower amount (For legal reasons). This route ewr-bru-maa happens to be the most recently advertised route for jet airways in chennai as I see it across hoardings here. I like other poor souls who have gone through this episode, searched frantically on the internet to find out what are the laws here in india. I questioned the airport officials about the compensation, the warsaw (20$ per kg) and montreal conventions (1500$) and got an email saying that since my flight originated from india earlier to us and back to india I will be covered under warsaw convention. It was an utterly poor & pathetic service from the customer service where I followed up with them each and every day. After 2 weeks when I learnt about the baggage tracer facility on jet's website, I again reached the airport manager as to what file ref no they had put up my case in the world tracer system. I was surprised to see the color of my baggage was noted wrongly as black instead of blue. Also the baggage type, i. E. A stroller bag / type 22 was mentioned when it was not a stroller bag, it was type 23. I got an apology mail from the manager regarding this error. Since I work for an it company I came to know about the gm of jet airways and contacted him personally. All that they can fetch for the amount of the bag is a miserly 600$ just a few dollars above the regular 20$ per kg limit, which is still pathetic and makes me feel miserable about the valuables and gifts I purchased from usa on my way back. I also saw several links where recently a lady won a case against air france for baggage loss and was awarded 1 lakh and supreme court has made it a law where airlines could be liable to the tune of 1 lakh rupees. This entire episode leaves me drained emotionally as to what I have felt in this entire month of hopelessness and request whoever travels internationally make sure your airlines cover you for a larger amount.
Some tips:
1 avoid connecting flights, brussels in my case is very busy point for jet as they have connections to mumbai, delhi chennai etc. Fly an airline with no stops overs, here your risk of baggage loss is minimised.
2. Have a prominent bag tag with your name, address and email address outside and papers of identity inside your baggage.
3. I read the air india lost baggage rules on their website, and they give you the opportunity of a higher cover.In their loss baggage section they say they will cover you under montreal convention if you pay supplementary fees. Otherwise they will cover you under warsaw. Jet airways does not have this facility, they said you have to make a declaration at check - in if your baggage value is more than the normal.
4. Do not fly jet airways internationally, it has a long way to go to improve its customer service where your baggage details are not even noted correctly !
WASIM its my kindly request to all costumer of the JETAIRWYS PLEASE Dont chose this Flight before they are very sweetly speak with you after any lost your thins so no one take any responsiblety for your things
my self wasim im traveling from mumbai to damam December 29 i lost my lagauge in mumbai shivaji Airport when i going to ask them they are said my lagauge is allready reach in Damam Airport but when i came to search here so i dint found my lugage is there many expensive things are there no one responsible for my lugage its directly unconcern im very despoined by JETAIRWYS and Airport Authorty
File Refrence :DMM9W12538
FLIGHT NO :9W56429/DEC
TAG NO :9W145631 MOB [protected]/+[protected]
EMAIL : WASEEMNAIKWADI519@GMAIL.COM
JetAirways is the bad service im complitely desagree by this service
im travel from mumbai to damam by jetAirways i lost my laguage one moth ago until dint found and when i call them so nobudy answer disgusting servece of the jetAirways
this is wasim from saudi arbia im lost my laguage from jetairways
hai this is sonia,
i travelled in ur flight on 27th july from hyderabad to san francisco while coming i lost my bag. my flight numbers are
9w 0454 -------hyderabad to mumbai
9w 0210-------mumbai to sanfrancisco
UA 0785 ------ sanfrancisco to san diego
i found my louggage missing in san diego frm that day i could not net my lougage till now
they are many important things in tat bag
identification of bag:
its a blue color bag, with a space brand, and inside entire lougage is enclosed with a bedsheet
so please find my lougage as soon as possiable & get me my bag to san diego..
soniyadevi
my address:
4981 catoctin dr
apt 108
san diego 92115
california
hai this is vijay,
i travelled in ur flight on 27th july from hyderabad to san francisco while coming i lost my bag. my flight numbers are
9w 0454 -------hyderabad to mumbai
9w 0210-------mumbai to sanfrancisco
UA 0785 ------ sanfrancisco to san diego
i found my louggage missing in san diego frm that day i could not net my lougage till now
they are many important things in tat bag
identification of bag:
its a blue color bag, with a space brand, and inside entire lougage is enclosed with a bedsheet
so please find my lougage as soon as possiable & get me my bag to san diego...
vijayakumar.nekkanti
my address:
4981 catoctin dr
apt 108
san diego 92115
california
I received the baggage from Jet airways after 1 month and 20 days.
lost luggage!
I have a problem with Jet Airways and the way they are handling the issue of a lost baggage. The Missing Bag with the reference id is : BOM9W15111 and name ALISTER was lost on 31st October on the Jet Airways flight from Delhi to Mumbai. The bag belongs to my sister who had traveled to Delhi with her group of friends. I was told on 11 th November that they...
Read full review of Jet Airways India and 26 commentscustomer service
Hello All,
This is my final mail to remind about my baggage complaint, Even after 7 days no one even cared to contact me. Knowing fully well that I had requested some one from Jet airways to contact me immediately and I was assured by the duty manager on 30th Nov (at 9:00ish AM ) that within next FEW hours (?) some one RESPONSIBLE will contact me. I requested that this type of damage in Bangalore had happened three times with me.
I HAD NOT RECEIVED NEITHER ANY CALL NOR ANY MAIL for NEITHER my complaint for the poor services and nor for damage baggage.
Regards,
Abhay Chaturvedi
P.S.: I do not think, you care about even I send mail to the following IBNLive, NDTV, AAJTAK and Times of India. But still I think I will let you know that tommorow I am doing that.
You dont care and even I dont care about your not caring.
Frustrated Abhay
The complaint has been investigated and resolved to the customer’s satisfaction.
Temp declared in mumbai in flight 9w324 is 32 degree at 10.0pm, its too much cold it is around 22 degree,pls check and revert, paresh patel
Hello,
I would like to share you the hell of experience I had with your Airlines on 14.12.07.
I had confirmed ticket to fly from Paris to Bangalore (Airfrance 13.12.07), but due to some flight prb they pur us in Paris-Delhi-Bangalore. We were supposed to land in Delhi at 0030 hours and we were promised of Hotel accomodation and Jet airways people will escort us to the Hotel for stay. We landed at 0100 hours. None of your people were available, after 2 hours we were able to locate your people and we moved to the domestic airport by 0400 hours. "We were literally on road for 2 hours when the temperature was single digit.
Our Bangalore flight (9W801) was at 0635 hours and due to fog we were told the flight will take off at 0800 (interestingly 2 so called low cost airlines took off at 0530 and Jet being premium airlines had problems!). Finally we were asked to board the flight at 0730 and I was last but second to board the flight at 0740 , then I came to know were "DUMPED" into the flight. Your "premium" services started by your flight attendants announcing delay in take of by half n hour and breakfast was served (Till now neither your pilot nor your chief of flight attendant were to seen or heard).
The postponment continued, (when other arilines were taking off, reminding you even the very low cost airlines!). It 1100, 1200,1300 hours no….. Nothing happened but only postponing without agreeable answers. "WE WERE TAKEN FOR GRANTED". Now your pilot was seen for first time and he was not in a position to explain us or calm us and instead he slapped a comment saying we will take of in half n hour.
Meanwhile your duty officer arrived ( for no help), he had no anser for us. We demanded componsation from him, which we are eligible as your airlines had kept us "CAPTIVE" for 6 hours. He said we don’t have any method of giving compensation and you can talk to my "OWNER". Request you to publish the contact details of Mr Goyal all along the flight!.
Finally the flight took off at 1400 hours (PS: even after your safety excercises was completed we waited for half an hour). During this period none of your flight attendants attented us . Not even water for us. They "PROMISED" lunch in Bangalore after reaching, Thank GOD none of your colleagues were there even in Bangalore airport to receive us. When we were not served with water how can we expect LUNCH?
As a formality they appologised as if the flight was late only by 10 minutes ( but actually it was late by 420 minutes) .
I promise Jet , had I been a lawyer or a media man, things would have been different . Now tell me , "Is JET AIRWAYS not liable to compensate us for your mistake?"
no refund for ticket from last 6 months
Pls read through the complete emails and see how they act to the complain. Till date I have not received a penny no apology, nothing. Just making me stupidly calling all their offices worldwide.
Hi
The addresse is the same where you bought the tickets
Crown travel
984 uxbridge road
Hayes
Middx
Ub4 0rl
Ms. Mina patel
Jet airways (I) ltd,
Jet air house,
188, hammersmith road,
London.
W6 7dj
Tel : [protected] / [protected]
Fax : [protected]
Email : [protected]@jetairways.com
- forwarded by mina patel/london/jetairways on 24/09/2007 15:40 -
Jestin thomas
24/09/2007 14:08
To [protected]@jetairways.com
Cc
Subject re: fwd: re: fw: feedback: refunds/lost tickets
Hi
Can I have the adress of the agent and u said u have spoken to them can I have the number so that I can speak to him
Thanx
Jestin
[protected]@jetairways.com wrote:
Dear sir
We have spoken to the agent & he has advised that u need to send him a letter for seeking your refund at the same address as before. The agent still accesses his post from this address. Kindly note that we have paid the agent sums due for your refund.
Ms. Mina patel
Jet airways (I) ltd,
Jet air house,
188, hammersmith road,
London.
W6 7dj
Tel : [protected] / [protected]
Fax : [protected]
Email : [protected]@jetairways.com
Jestin thomas
18/09/2007 13:30 to [protected]@jetairways.com
Cc
Subject fwd: re: fw: feedback: refunds/lost tickets
Hi
Sending all the mails communicated with jet aieways mumbai office.
The agentin uk has been shut down
Pls respond
Note: forwarded message attached.
For ideas on reducing your carbon footprint visit yahoo! For good this month.
- message from xxx on mon, 17 sep 2007 17:21:28 +0530 - to: jestin thomas
Subject: re: fw: feedback: refunds/lost tickets
Dear sir
Reference to your email query as confirmed with our lon office, refund of your tickets has been adjusted by your agent against their dues. Kindly contact the issuing agent for your refund claim.In case of any further assistance please contact our lon office at the address given below
Ms. Mina patel
Jet airways (I) ltd,
Jet air house,
188, hammersmith road,
London.
W6 7dj
Tel : [protected] / [protected]
Fax : [protected]
Email : [protected]@jetairways.com
Thanks & regards
Amola nunes
Revenue accounts
Jet airways (India) ltd.
Jestin thomas
04/09/07 17:47
To xxx
Cc
Subject re: fw: feedback: refunds/lost tickets
Hi
Thanx for u'r reply
The only thing is the travel agent has shut down so I cannot claim from them.
Can u pls forward me the cheque to my a/c
Pls look into it and do the needful
Thanx
Jestin
Xxx wrote:
Dear sir
Reference to your query we have asked our lhr office to contact your travel agent and authorize him to process refund. As your ticket is booked trough a travel agent, refund can be claimed only through the issuing agent. Kindly contact your agent after a few days as the necessary insructions would have been given to him by our office at london.
Please let us know in case you are still unable to get your refund.
Thanks & regards
Amola nunes
Revenue accounts
Jet airways india ltd.
Amola nunes/litolier/jetairways
03/09/2007 05:14 to parvathi ramchandran/london/[protected]@jetairways
Cc wilson thadi/litolier/[protected]@jetairways, leena gawade/litolier/[protected]@jetairways
Subject fw: feedback: refunds/lost tickets
Dear parvathi
Can you check and advice on the below refund query. Pax had booked the tkts from an agency in lon which has now closed. He has still not recvd his refund from the agency.
Thanks & regards
Amola nunes
Revenue accounts
Jet airways india ltd.
- forwarded by amola nunes/litolier/jetairways on 03/09/07 09:44 - jestin thomas
31/08/07 22:45 to xxx
Cc
Subject re: feedback: refunds/lost tickets
Hi
Name : thomas jestin
Ref : fnvafi
Ticket number [protected]
Name : pothen sheeba
Name (Infant) : joanna jestin
Ref : kvhtkc
Ticket number [protected]
Infant ticket number [protected]
Pls can u respod to this as I have not received a peny from the agent as it has been closed
Thanx
Jestin
Xxx wrote:
Dear sir
Thank you for writing to us. Kindly provide the ticket details so that we can check and accordingly advice you.
Thanks & regards
Amola nunes
Revenue accounts
Jet airways india ltd.
22/08/07 17:44 to
Cc
Subject feedback: refunds/lost tickets
This feedback was sent on 8/22/2007
Title: mr
First name: jestin
Last name: thomas
Email address: [protected]@yahoo.com
Jp number: anonymous user
Address line 1: 4 royston close
Address line 2: middlesex
Address line 3: hounslow
P. O. Box number:
Country: united kingdom
City: london
Pin/zip: tw59te
Home number: [protected]
Office number:
Mobile:
Subject: refunds/lost tickets
Other subject:
Feedback: hi this is almost 4 months I made a booking through a travel agent and he cancelled my ticket and told me that he will refund me the 400 pounds. But unfortunately the agency has shut down and I am not able to get my refund this was for the month of april I beleive 23rd. It was in the name of mr jestin thomas, sheeba pothen and infant joanna jestin. Pls can u email me back
Response required: yes
Email address for response:
This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system.
Reasonable precautions have been taken to ensure that this message is virus-free. However, jet airways (India) ltd. Does not accept responsibility for any loss or damage arising from the use of this message or attachments.
www.Jetairways.com
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This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system.
Reasonable precautions have been taken to ensure that this message is virus-free. However, jet airways (India) ltd. Does not accept responsibility for any loss or damage arising from the use of this message or attachments.
www.Jetairways.com
Jet Airways attitude stinks and their customer service staff are idiots who dont know what their functions other than keep you waiting on the line for hours and shunt you to different people and you end up frustrated and disgusted after hours on the phone. It is one Airline i found the hardest to get a refund on your ticket. Never again Jet Airways
Jet airways Is undoubtedly one of The most reputed Airlines of The World, Every Airline has It's good and bad, so far my experience with Jet airways was good enough If compare To other Airlineses.
The Tag of *racism* Suits To British airways & Air France.
Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!
Jet Airways is one of the racist airlines in the world.
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called "supporting documents" are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those "trolley bags" that people generally bring for holidays). Based on this they thought that I'm some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination!
Furthermore, they vigorously denied me the boarding pass, only after I have confronted them with the fact that I have a beard, therefore a muslim. This is again discrimination!
It's not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won't even accept tangible proof.
I as a muslim, am disgusted by these unfair treatment based on my religious belief.
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.
NOW WHERE IS MY REFUND!
We booked a ticket from Delhi to Lah on 14 December, 2007. Our PNR reference is GSTAQQ(Ticket booked on 10 December 2007) but the flight got cancelled on 14 December 2007 (Cancel Ref.No: N120826)
The above ticket is booked through our boss's credit card. but the refund amount has not yet come to the credit card account.
can u pl cinfirm the status of the same.
Jet Airways sucks their service & website sucks...sucker.
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Jet Airways India emailsdpo@jetairways.com100%Confidence score: 100%Supportgaurav.sahni@jetairways.com94%Confidence score: 94%communicationraginic@jetairways.com94%Confidence score: 94%communicationdacsales@jetairways.com92%Confidence score: 92%sales
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Jet Airways India addressSiroya Centre, Sahar Airport Road, Andheri (East), Mumbai, 400099, India
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I would give them the benefit of the doubt in this case: can you imagine what would have happened if she had been let on the flight and the "error" wasn't discovered until it was too late? Don't be too hard on them - they were trying to do their job...