Jet Airways India
Reviews and Complaints

I traveled from dehradoon to mumbai on 13 oct, 2107 by jet airways (9w2804+9w334) pnr no - wmngxg. For this flight I tried to make online request for pre excess baggage coupen. But my transaction was done but from airline side it was not responded.
So kindly refund my transaction amount of 4275 rs. Back to my account.

Rajeshkumar
[protected]@hotmail.com

Booked 2-way ticket from Singapore to Chennai (Date of Booking 25th May). And Travel date was 14-Oct (Sin to Chennai) & 23-Oct (Chennai to Sin). for some reason, I did not travel on 14-Oct and took a different flight for Singapore to Chennai. But when I Departure from Chennai on 23rd, I was told to go to Jet Airways Office in the Ticket counter as my Ticket was Cancelled. I walked all way from International Airport to Domestic airport where the Jet airways office is located. When I approach the officer, she told since I didn't travel on 14-Oct (Sin to Chennai), my return ticket cancelled by them. Not sure if this kind of rule is there. And there is no intimation to me thru email or Phone. The lady was very rude and told it is my duty to check with them. what bothers if I m not travelling in one end and why other return to be cancelled without informing passenger. what they will do if I traveled from Singapore to Chennai but not traveled on Return. I was really disappointed that such a reputed airways behaves like this.

15th October 2017 Booking reference RRPIBF
Flight 9W 0309 Bhuj to Mumbai and flight 9W 0120 Mumbai to London.
we booked our tickets for a holiday to Bhuj from London Heathrow return,
going from LHR to Bom and Bom to Bhj we had no problems.
The return was a disaster as we left from BHJ on the 17.15 flight to reach Bom at 18.30. We cleared security at mumbai at 19.20 and arrived at immigration at 19.45 to be told we cannot go through until 21.30.we were told by two jet airways staff ( Swapnil and Ochani Ankit) to wait in the immigration area until then.we were not allowed back out to get something to eat and drink, we just had to sit there for 1 hour 45 minutes.
we had no problems as we checked in at 16.30 and our flight was not until 21.25. so why could we not go through at Mumbai.
we were not informed in any way of this delay from Jet airways staff at Bhuj airport when we were issued with our boarding passes. If we were informed we would have booked the 8.05 hrs from Bhuj arriving at Mumbai at 9.25 hrs and leaving Mumbai at 12.55 hrs for LHR at 17.55 and we would have not had this problem.
No where on the E ticket or Boarding pass does it state about how many hours before you can go through to immigration. why do you let us go through to security and not immigration.
we are frequent travellers to India and have never had this problem.
We hope that this matter is dealt with.

My mother-in law, recently she was on visit visa for 3 months to Abu Dhabi (E-ticket no-589-[protected]) When she was returning to India, we faced a lot of difficulties. There is very rude behaviour here in Abu Dhabi by the counter staff as well as the duty manager. As she could not walk and she is in wheel chair (travelling alone). When we went to do the boarding pass the wait of the baggages are 38kgs. She doesn’t have any hand baggage. The lady on the counter was telling that we have to remove the 8 kilos. I explained to her that she could not carry the hand bag so put in the main baggages. Even I informed her that madam please allow as she is special need lady but very rude/ impolite. The worst thing is that she gave the seat at the last of the plane? How come a lady on wheel chair you are giving the seat at the last? it is really on off the worst experience ever with Jet as I am frequent flyer for more than 20years. I approached to the duty manager and because she called to the manager, the manager are supporting to her. Then we forced to remove the 8 kgs from the main baggage’s and we gave it to her in her hand. Why there is duty manager, he has to look the matter case by case and no need to tell us the rule and regulations. He has to listen to the passenger not the staff. If this is not the genuine case we would have not asked these unprofessional peoples that they don’t want to help. Just put him in our shoes what they will do? This is one of the worst customer services ever? You go anywhere in the world with this type of passenger they are showing mercy, they are helping? Why there are priority everywhere (hospital/malls/public parking/buses/metro etc) why because they need the help? But this kind behaviour are not acceptable at all.
Now continue to the worst, she had connection flight to Patna and she had boarding card with her. The plane landed safely but the door does not opening by the crew member. It’s look long time to open the door. My mother in-law she was seating at the back so everyone has to go out then only she can move. Just imagine what kind of gesture they did, the allow my mother-in-law to seat at last as they know that she is hardly walk. Is this the professional way to treat such an old lady travelling alone? By the time she reached Delhi the connecting plane to Patna gone without taking her. What kind of your staffs are? They know that one passenger is there and she is needy passenger but they stranded her to the Delhi airport without any support. When I am calling from here no one wants to speak to us. She was alone, she was crying badly? She does not know what to do? Somehow one person from the Jet he took the telephone then he doesn’t have any regret. He told me that we will provide the hotel. No one even provide any refreshment to her even a glass of water? Is this the way that you people are treating to the passenger? Are you teaching your staff to treat like this? Are the humanity are dead? Why no one from your staff called us and informs us the situation. There is flight for Patna Air India. What they told us that the flight is full. After they told us we got the ticket from here Abu Dhabi and we send to them. Then she manages to reach Patna at around after 8.00pm. I need all the compensation what she faced? What she suffered during the whole day? First of all I need dhs5000 as a compensation that she suffered during whole day? Crying and without any support? Stranded at the airport?
2. I need the dhs 650 that we bought the air ticket for the sector Delhi-Patna in Air India (e ticket no- [protected])
3. I need my money return back for the sector of Delhi- Patna
it is really very disappointing that you peoples are not able to serve to the old and needy lady. You left her stranded at the airport. What if her mobile are switched off/ or not working. I seek your feedback as well as all compensation. Else I will approach to the MOE. Awaiting your reply.
Regards,
Nadeem, [protected]), email- [protected]@yahoo.com

I was wrongly charged of HKD 2330 while travelling from HK to Mumbai on 15/09/2017. The guy called Ravi who is south indian and was very rude to me. He first said I had reached late which I did not since I travel frequently so I kept the timings very well. He kept me engrossed in the rude conversation for 15 minutes and he said to put my check in bag for the scan which I did. It was 28 Kg and the allowance is 30 KG. Then he asked me to put my cabin bag in the main luggage which is not his duty as I was holding normal cabin bag which I always carry and he said the weight is 12 kg and I had to pay penalty. It has never happen that I carry something about permissible weight He said I am travelling on staff discounted air ticket so I must pay charges. I was on the flight sharp at 19.20 after clearing all the formalities and the flight departed at 20.20. The flight was not full at all. I dont see any problems with my baggage weight issue so the penalty charges to me was absolutely wrong and hence I request for refund. Even if the airline charges me it must be for 3 kg and not for 10kg. 30 is weight allowance for the check in and 7 kg for cabin luggage so 37 kg is allowed. Mine was 40 kg (28+12). In order to make money the airline guy forced me to put the cabin bag in the main luggage and said If i did not do that boarding pass will not be issued. This is a fraud from jet airways

Hi,

I had tried to book a domestic flight, the details of which is given below.

From Chennai to Madurai
Date 06/12/2017
Flight Time: 05:55 AM
No. of Passengers - 5 Adults 1 Child
Ticket Fare: Rs. 13, 524/-

I had tried to book this several times but every time it failed at the end after the payment was deducted. For the first 4 times I tried booking the ticket, I used NetBanking and got the refund of my ticket fare within 2 days. But, the last 3 times, I tried with my International Credit Card on 14th and 19th of September. But, so far I have not received the refund of this money.

I spoke to one of your executives around 10 days back when she told that she is sending an e-mail to the back-end team who will process the refund immediately and I will get the money. But, so far I have not received the money back. Today, I called your helpline number and the executive told me that he cannot do anything and I need to send an e-mail to [protected]@jetairways.com so that someone can look into this issue.

I sent an e-mail with all these details to [protected]@jetairways.com on 4th Oct. But, till today I have not received any response not even an acknowledgement of my concerns.

I am really frustrated with such a worst customer service that you are giving to me. When I was trying to book the ticket and the payment failed, I used to get frequent calls from your executives asking me to try another time. This has landed me in a situation where I have been charged money to my credit card along with international transaction fee, for no mistake of mine. But, now when I want my money refunded to me, you want me to send mail and your executive says that he cannot do anything else.

I do not have the PNR numbers of these bookings but every time I was using my e-mail ID [protected]@gmail.com with which your executives were able to see the history of my bookings.

I request you to look into this issue immediately and process my refund without any delay.

Regards,
Hari.

Our luggage baggage locking system was tampered and damaged by the jet airways staffs during transfer. When raised this issue at Delhi airport jet airways staff at the help desk didn't take any accontability and responsibility. The staff at that time was Mr. Gaurav Masih at the help desk, he added these happens all the time and jet airways can do anything on this part.

I thought jet airways is one of the reputed airways, but Mr. Gaurav has reflected the actual culture of the jet airways i.e. the most irresponsible of the lot.
We are not here to buy expensive luggage bags every time when we travel in jet airways flights.

Expecting a sensible and responsible reply from jet airways.

Flight details
9w904
Ccu to Delhi
5th October 2017

Regards
Ayan Ganguly

I am Jemila Daniel and my booking Airline reference KL(V6T39H)9W(DTILJC)KL(V6T39H) .
On 10 th of August I was flying from Birmingham to Bangalore via Amsterdam and Mumbai but when I reached Mumbai my baggage got lost and I spent an hour sorting it out giving a complaint for claiming the lost baggage and after all that I went to checkin counter to aboard for the next connecting flight and at the counter desk they said that the ticket been cancelled by the travel agent and I was not allowed to fly in Jet Airways 9W7145 departing at 3 am on 11th August .I was shocked and worried but they neither help me nor tried to find out the issues, instead they asked me to go to the public booth outside the airport to get in touch with the travel agent.I struggled to get Indian money and when I tired to ring the travel agent it was out of working hours at UK. Due to all the delays happened I couldn't fly in that flight and also in the next Domestic flight which I booked to fly from Mumbai to Chennai. At the end I booked another ticket to fly from Mumbai to Chennai on my own at Business class as it was the only way to fly to Chennai on time as I was flying to deal with urgent personal matters.
I confirmed with the Travel agent (Crystal Travel) contact number : [protected], [protected], that the ticket has not been cancelled by them.I request you to do proper verification regarding this matter and to provide me the compensation for all the financial loss I had and for the mental pressure I went through during that period of time.Thankyou.
JEMILA DANIEL

Jet airways which is one of world's worst airline chaired by Naresh Goyal, stole content of my baggage and in last few months, there is no relevant response and desire to provide resolution or fix, Mr. Narendra Mansukhani and Kavya shetty lied to me time and again and now hiding like a petty thieves, after airline / its staff stole my expensive Sony headphones, chocolates and toys of my daughter ( totaling around 1000 $ ) which I bought for her on birthday who is studying in India.

This airline which was funded by Don Dawood as per IB which is has world quality ranking in last 100 and tops in world's worst ranking.

I have been waiting from several months but these cheap thugs are hiding with no clues on my content which are stolen from Toronto - Bombay flight.

Mr. Narendra Mansukhani and Kavya shetty tried to put blame on origin airport but as per communications received from CATSA and CSIA I have found that these people from airline are complete liers . Now they will be sued for damages and losses. In same months several other packages were stolen. My baggage at origin weighed 25 kgs and when delivered after 4 days it was only 13 kgs, ( 12kgs of contents stolen), - thanks to Mr. Naresh Goyal, who did not reply ( I know he is not suppose to ), but he could have asked his team to fix, but no intention.

Worst airline, never ever use this airline which is funded by Dawood. Mr. Narendra Mansukhani, he doesn't come on phone, or reply any mail. So he is now going to face court along with his seniors.

There are 1000s of complaints in social media. twitter, consumer courts, but this airline is in no mood to respect customers. They have breached Montreal and Warsaw pacts time and again. offer no delay, damage compensation to passengers and makes several excuses. USA has banned this airline to fly, may be soon this airline will be history, if they don't learn basics of being customer friendly.

Out of 1000s of complaints every month, they solve rarely any.

This is in regard to the awful experience i've had in the jet airways flight on 30th october, 2017. My flight departure was scheduled at 2:10, i had already checked in at 12 am, and fell asleep . The airport staff did not make any announcements, infact they didn't even sort to see where am i, if i had already checked in. Jet
airways in a money demanding service provider.
Moreover i woke up at 12:50. But they told me that the flight had already departed, that is ..way before 2:10. So unfortunately..even if it was not my mistake, i had to take a new flight from chennai to delhi. It was their mistake, that they departed the flight early.. i mean who does that. Then i took the 6:30 flight to delhi, my tray table was not straight, the flight was dirty. I want my money back for the extra fare taken..to book the next flight. Otherwise i will complaint in the aviation ministry.

I had booked my flight tickets through Clear trip site forBangalore to Kolkata (PNR No YOKUZR)for the 19th of October'17 and it was clearly written that there is no cancellation charges applicable in case of cancellation. However would like to bring to your notice that I cancelled my tickets and rescheduled the very next day for the 19th of November'17 (PNR GFSGMG)as the earlier booking had been mistakenly done.

It is extremely unfortunate that the entire amount except for an amount of approx. 900/- Rs was refunded to my credit card through which I had paid for the tickets.

I request you to kindly refund the entire amount for the 1st ticket on my credit card .Appreciate if the matter is resolved mutually between us at the earliest and does not turn into a battle of mails.

Looking forward for your early response.

Thanking You

Yours Sincerely,

Birendra Nath Das

On Behalf of Srijib Das (Son and Ticket Holder
[protected]

My name is Cyril George Benny, i flew by Jet Airways from Bangalore to Edmonton (Canada) on 21st Aug 2017, the route was BLR-DEL-AMS-YYZ-YEG.
When reached in Toronto Apt on 22nd Aug 2017, both by baggage were missing, property irregularity report file ref # yyz9w16005 was given.
On 27th Aug 2017, i collected one baggage with tag # s2707014, from Edmonton International airport, but at Toronto Apt, i was told that my delayed baggage would be sent to my apt in Edmonton, that was not done so.
Now the second baggage with tag # s2707015 is still missing and is past 21 days, i had several emails to JetAirways baggage office in Toronto and to Mumbai, for which i donot get any reply, finally i had to call their Mumbai call center, which would reply that they are checking it and would revert back within 24 hrs, i had made almost 25 calls from Canada to Jet Airways Mumbai call center now, each call costing around Rs500.
I call up asking for claim after 21 days, for which they told that the claims dept would a mail with this regard, i havenot received any mail so far, no baggage and no compensation for the lost baggage, and this airline claims to be the # one private airline of India, well i tell you it is a shame for India too, any solution, either to the get the lost baggage or for compensation.

@jetairways This is regarding my yesterday's experience with Jet Airways for a business trip from Delhi to Bangalore. It was my second time with Jet Airways. I used to like Jet compared to other domestic flights. Most of the times, my flights were booked by my organisation with Indigo Airlines. With Indigo for domestic trips, even if I stand in baggage check-in queue 45 minutes prior to my flight, I was able to catch the flight. With Jet Airways, I had the worst possible experience with their ground staff. I had a flight booked at 7:05 am for which I reached at the airport at 6:10 am at Delhi T3 terminal. I was carrying a small hand bag with my laptop and a carry bag weighing less than 7 Kgs. By 6:15, I was in the Jet Airways Baggage check-in queue. Since it was a long queue, I stood there for 2 minutes and then I directly went to the counter to get the boarding pass. She said sorry it's closed, we can't do checkin now. I said, it's still 6:20, and it's possible. But the lady at the counter said - talk to the Supervisor regarding this. Before going to supervisor, I went to another lady attendant sitting at the counter adjacent to supervisor's counter. She said - not possible and I asked from her can I go directly (by that I meant carrying the baggage along with me instead of doing baggage check-in). She said - do you have boarding pass, I said no, plz give me that at least. She said - No, it's closed. Then I went to the supervisor, she also spoke very rudely and said NO. I asked what's the solution now, she said book another ticket at ticketing counter. I went there and started explaining my situation. He simply said - If the supervisor has said NO, I can't help, without even knowing the complete situation. I said what time is the next flight, he said 7:55 am, and he booked my ticket for 9460 to Bangalore, which I had to pay from my pocket. It was 6:45 by then, I asked what is the boarding time for the next flight, he said it's 7:05, so I said book that ticket asap so that I can do baggage check-in at the counter without any delay. I went to the first counter (the same lady who first said no), she was doing my check-in for this new flight and saw my baggage which was placed there on the belt beside her. She asked me in a surprising manner - You were having only this baggage, I said Yes, then she said - You would have gone to chase the flight directly. I was so shocked by her answer. I said - Why you didn't say this thing when I was telling you to try once at least to give only the boarding pass, Infact I explicitly mentioned the same thing to the lady sitting at the counter next to supervisor's counter - Can I go directly by getting boarding pass from kiosk, she simply said - Not possible without hearing what I was saying. I felt so irritated with their irresponsible behavior that I decided whatever may happen, I won't travel with Jet Airways in future anymore. Why I had to pay because of irresponsible behavior of Jet ground staff.

My self Huda Nawaz already travelled from Lucknow to Abu Dhabi on 28-Aug-2017 flight # 9W 512 ( PNR JSARMQ) we did web checking and paid AED 150 for all 4 of us to avoid Haj rush at the airport as I was travelling with my 3 kids. but at the airport Jet Airways representative did not allow us to sit on our booked seat and we were force to seat on other seat. when I received my bank statement and found that amount has not been refunded.

Kindly look into this matter and advice.

Best regards,
Huda

My reservation code TVSPXK had booked a ticket from Toronto to Delhi on 31st July 2017
eticket# 589 [protected] YYZ-Del
eticket #589 [protected] Del-YYZ
to travel the same day as my father was not well so paid around $2200.On the airport I upgraded to business class and paid $900 for both sectors .Fine
Now coming back on 28th Aug Deli-Amst-Toronto flight 9W 0234 I again went to to the counter to upgrade to Business class as I was running fever.
So I was asked to pay Rs 95310/$1906.
I told that only paid $900 while I was coming so why so much but she told me this discounted price and thats it.
I had no option so I paid and asked that I have an extra bag of 4.3kg .She told that it will be taken care of.
Now when I went to the counter I was told that you need to pay Rs15000/$225 for this 4.3kg and nothing else can be done.Even tried to talk to supervisor Ruchi, Gauri (manager) (Del) but very rude.Explained that while I was upgrading I was told I will not be paying and now when I have paid you are telling me to pay on top of it or go and leave outside the airport as nothing can be left inside the airport.So no humanity in helping out.Finally I paid as I had no other option.
Resolution -Request a refund for the extra charge to upgrade from Del-yyz
Extra charge for the baggage plus the hassle

I was traveling from Bangkok to mumbai. I suffer from worst service
1. After lunch I ask for juice I can't get.

2. Arround half of way I ask for coffee. I also remind 3 time but I can get.

3. Airhostes not answering properly. All together in back side of aircraft and people are waiting for service.

4. Toilets not clean properly very much stinking.

Why should I travel next time in Jet Airways?

I boarded on jet airways from AUH yesterday (26july 2017)1130pm (flight pnr IBFHAP and my lost baggage no is EY321845) to Trivandrum via Mumbai.unfortunately I didn't got one of my baggage from Mumbai airport, due to that reason I lost my flight to Trivandrum. I didn't get any help the officials until last moment and at last they put me another flight to Bangalore and they told me my missing baggage will be delivered to me at Trivandrum airport when I reach there. Now I am in Bangalore airport waiting for my next flight to Trivandrum. I requested the jet airways officials in Bangalore airport to provide me food and water but they hesitated to provide. I reached here today morning and my next flight is in the night. I am a person suppose to reach my home by 11am, but due the irresponsibility of jet airways I am stuck in Bangalore without food and water. The behavior and attitude of the jet airways team in Mumbai and Bangalore is far below worst. Because of all of these I lost most of my precious time and starving in a place where I am not suppose to be. My contact no is [protected].

I Sudhir Verma along with two members of my family had travelled from Delhi to Chennai on 14Jul 2017 by Flt No 9W 759 and from Chennai on 18 Jul 2017 by Flt No 9W 7064 . The PNR no is CBKRUC.My ticket no is [protected]. For Mrs Vidhu Verma ticket no is [protected]. For Ms Samiksha Verma ticket no is [protected]. We have been charged User Development Fee of Rs 3696. It is requested that the same may be refunded to me .The report has been carried by Times of India dated 19 July 2017.My mobile no is [protected].
Thankig you,
Sudhir Verma

Dear Sir,

I travelled from Paris to Chennai for the first time on Jet Airways on 4th June 2017. I retrieved my luggage in Mumbai and registered them to Chennai. But on arrival at Chennai, one of my suitcases missing. I informed the Jet Airways and the guy who was quite polite assured me that my luggage will be home delivered next day. When I called the lost buggage service the next day, I was informed that the suitcase will be delivered the evening bteween 6 and 10PM.
Having nothing received, I called again the service. This time I was informed that I hve to go to Chennai Customs to clear my luggage. When I called Chennai customs, they knew nothing about this. I went to Jet Airways counter and retrieved my suitcase.
When I claimed the taxi charge by mail(several mails), they refused saying that everything was my fault and I didn't register my luggage in Mumbai. Could you please me how I can register one suitcase and forget the other?
Hope you understand the situaton and help me.

Best regards
Mansoure SAID
Jet Privelege number: [protected]

I booked for my wife, Anitha Sathianathan to travel from Calicut (CCJ) to Abu Dhabi (AUH) for 31-July-2017 by 9W6647, ref. PNR: MS0GCL. The booking was made on 21-July-2017 at 13:00 hours.

I have read your declared Policy of 'Zero Penalty Fees' for change of booking made within 24 hours.

I tried to change the above booking from 31-July to 02-August (CCJ/AUH), on 22-July at 10:30 hours, but to my surprise, there is a additional charge of INR 6, 961 (whereas the fare on checking the site is the same as the previous day). Since there was no change in the published fare for this sector, and there was a 'zero' fee for change announced by Jet Airways, I did not accept the additional fee and did not change the booking - this caused me considerable inconvenience and disruption in travel plans.

While I did not change the booking at the additional cost, I request you to investigate this non-compliance of Jet Airways declared Policy of 'Zero Penalty' for change of booking. If this booking change can be effected without a fee, I would still prefer to change the booking - please advise at the earliest.

Jet Airways Policy for change of booking
Zero Penalty Fees
Jet Airways now introduces 'Zero Penalty Fees' for changes or cancellations within 24 hours of booking on jetairways.com or Jet Airways mobile app. Now enjoy complete peace of mind with the freedom to change or cancel your travel itinerary within 24 hours of booking. To cancel or amend your booking, simply use the Manage Booking facility on jetairways.com