Jet Airways India
Reviews and Complaints

I absolutely agree with you. Jet Airways does not have a clue as to what a customer service should be. May be, it is by design that they do not have customer complaint space on their web site. Maybe "Ostrich" or "Panam" or "Eastern (This is US airline) syndrome ?

H Patel, PMP

Lot of Persons Complaint abt Jet Airways overhere
I want to know Fist thing, this is usefull or not
did u recive any email from jet airways, abt this kind of problem
or same like other airlines also,
I This Thai Airways only give proper resposible for the complaints

I am a Flight Attendant with jet airways... and this company SUCKS... Our salaries come so late...
We work in the month of March our salaries get credited on the 10th of May...
We sre like ###s on Board...
Mother ###er CompanyThis comapny needs serious counselling, management is ###ed and always playing dirty politics, so much of favoritism, so much off ### licking, I hope they burn in hell... I SO WANT TO QUIT and I AM FRUSTRATED, there is FIRE inside me... I JUST WANT TO QUIT... and who ever read this from jet... do not bother to write to me... I am oping for this personally... do not get severely depressed reading it... i dont give a ### what you people feel...

Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!

Jet Airways is one of the racist airlines in the world.
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called "supporting documents" are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those "trolley bags" that people generally bring for holidays). Based on this they thought that I'm some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination!

Furthermore, they vigorously denied me the boarding pass, only after I have confronted them with the fact that I have a beard, therefore a muslim. This is again discrimination!
It's not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won't even accept tangible proof.

I as a muslim, am disgusted by these unfair treatment based on my religious belief.
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.

NOW WHERE IS MY REFUND!

My wife and my mom flew on 9W321 from Mumbai to Ahmedabd on 09/19/08. Because my mom was in wheel chair, Jet airways would not issue the boardinng pass for her from the sane counter as where my wife got her boarding pass. My wife had to go a different coutner ( in all fairness, I do not know how far) to get the boarding pass for my mom. When I tried to get some explantion about it in US, the attitude from Jet airways was " So what " . I would never, nor would any member of my famly would fly Jet Airwys. Basically, Jet Airways sucks.

Dear Sir

I think you guys have not worry about your employee thats why you didnt take any kind of step regarding my mail or complaint for Robin Gira s/o Ram Gopal Gira . Then can you please give me any mail id where i have to complaint. Thanks

Regards

Rahul Kumar

I have information that you selected a candidate for flight stweart for the international flight and currently he is on training in Bombay.His name is Robin Gira s/o Sh Ram Gopal Gira . I have full proof information that he has the fruad marks sheets for twelfth and tenth classes and may be for graduation also and he entered from the back door of your company and taking the money from others to give the chance to select like him.He is not a loyal person for the company .He is saying, he will make some credit card in the behalf of the company and cheated all the banks after that badly.Is this the procedure to select a person right?

To,
Parminder Saini
Skylawn travels

I traveled by 9W 227 from Toronto, On 22nd Feb, 08 reaching Mumbai on 24th Feb 2008. On reaching Mumbai, I realized that one of my checked in baggage (suitcase) is missing& informed Jet Airways about the same. There was no support from Jet Airways to find the suitcase except filing a report & I was told to wait for a call from their side.
I started making phone calls to Jet Airways from the very next day inquiring about my baggage, but there was never any response from Jet Airways, except the standard answer that they were trying to track the baggage.
I had gone to India to attend my niece’s wedding in Calcutta on 27th Feb, 08 & besides that I was meeting my entire family member after 8 years & was carrying expensive gifts to be given for marriage & for all my family members. Thereafter started my inconvenience & psychological trauma for not having the clothes to put on during marriage and cash to spend for buying gift items on urgent basis.
During the process frequent calls & efforts to reach the Jet Airways senior staff at Mumbai office were of no use, except that the baggage was declared missing and a petty compensation of Rs18000/- ($450) approximately was offered to me. This was more than a harassment & psychological trauma for me keeping in mind the losses & inconvenience I had to undergo because of Jet Airways incompetence behavior & lack of co-operation. I was carrying the following items in my suitcase.

1. 1 Samsonite suitcase & cover@ $275.00 -$275.00
2. 1 leather cover for laptop@ $119.00 -$119.00
3. 8 ties @ $49.00 -$392.00
4. 6 ties @ $74 -$444.00
5. 4 pure silk shirts @ $175.00 -$700.00
6. 4 shirts @ $65 -$260.00
7. 2 suits @ $249 -$498.00
8. 4 Ladies leather gloves @ $39.00 -$156.00
9. 1 Cannon camera SD 750@ $390.00 -$390.00
10. 1 Cordless phone set@ $190.00 -$190.00
11. 2 Britney Spears Perfume@ $80 -$160.00
12. 1 Jennifer Lopez Perfume@$65.00 -$65.00
13. 1 Disney camera for kids@ $98.00 -$98.00
14. 15 Aveeno moisturizer & cream@ $15.00 -$275.00
15. 6 Loreal cosmetics @ $25.00 -$150.00
16. 3 Levis jeans @$90.00 -$270.00
17. 2 Levis shorts @ $65.00 -$130.00
18. Premium socks 12 pairs @ $14.00 -$168.00

Total -$4740.00
I demand a compensation for the above & the psychological, harassment, and the inconvenience received from Jet Airways, otherwise I would file a case in a Toronto court against Jet Airways & get in touch with media & send copies of this e-mail to KLM, Lufthansa, and British Airways etc.

Thanks
Vimal Maheshwari
109 Front St East Unit 411 Toronto ON M5A4P7
[protected]
[protected]

Dear Sir,
I have lost my mobile to Kolkata Airport (in security checking for the flight 9W 511) on the to bangalore on 13/09/2007. My mobile was Siemens CX 75 (Silver and black in color). I have many important numbers and informations in it. I will be back to Kolkata on 22/09/2007 by Jet Awirways. If you get the mobile please confirm me. I will like to contact you in kolkata airport.

Please help me by providing necessary information about how can I communicate you? You can also contact me to this mobile number in bangalore: [protected]

Thank you
Shah Md. Arifur Rahman

Wow, i feel for ya

I booked jet airways flight no 9W-657 from Delhi to Nagpur dated 4May 2019with PNR no LLEZWH through goibibo.This flight was cancelled by company due to their internal issue.But till the date I have not received my refund yet

"To whom it may concern, I wanted to inform you that your airline staff has delivered by far the worst customer service and support I have ever experienced in my entire life. Your staff are trained to lie to customers, cheat people out of their hard earned money and leave customers trapped in whatever location or airport they are in. EVERY FLIGHT I BOOKED WITH YOU LEFT ME STRANDED. Every manager was incredibly creative on trying to make it my fault and directly lying to my face about where they were and their policies, Not ONE was willing to help me in any way possible. Missing these flights resulted in damages which I will be billing you for. $30, 000 in production costs, $5, 000 in rentals for production, $200 in hotel costs, $240 in transportation costs, Total cost of flights and missed connection flights, $10, 000 in distress, $75 in long distance phone calls to sort out the issues, and more bills to come when I get a chance to go over more of my invoices, All legal fees will be included on top of what was stated. I warned your staff and managers of the costs that will be forwarded before any of my flights were even close to taking off and they took it amongst themselves to disregard all responsibility and if anything tried making things even more difficult for me. I have never had such terrible experiences with an airline in my life and have everything well documented. I will also be contacting my sister at CBS news division to run a pieced on Jet Airways and the negative reviews by screwed customers. I tried resolving these issues before hand directly with your staff and all of this was completely avoidable but they had no interest in sorting out any of these issues. This behavior was from poor company training and policies and sadly you will have to learn the hard way."

Hiii this's sudeep
I'm very upset with your hostess behaviour one name is raksha and anther name I did not remember. That day I order smirnoff vodka with normal water but they Listen my order and they was laughed very rudely (I think so they are thinking about me I don't know what is a good combination).That time I'm feel very bad. It was happen with me 01 March 2015 Paris to Mumbai jet airways

I have travelled from abudhabi to chennai in Jet airways 5 times in the last year with my family. i had a very bad experience with the stewards in the light and he is make me like i should be praised for his misbehaviour. They dont have leard to give respect to the passengers.. i will not blame the Steward it is not his fault, It is the fault of the Steward Trainers and allowed those people to serve the customer. IT is spoiling the image of jet Airways... not the steward because he represents Jet airways...

I want this to be taken care very important to have a good service in Flight... They are spoiling the image of Jet airways with the untrained Stewards and the in experience of Air hostress...

My family was travelling from Goa via Bombay on the 14 of January 2015'. When we went collect our baggage noticed that our suitcase was tampered forced opened, and damaged, went to your counter at heathrow and showed the damage to your agent at about 7.00pm but he was not very helpful, we have using Jet atleast 3 to 5 times a year, and this is ne first time we noticed this kind of unacceptable behaviour from your carrier, please look into it, and let me have a response as to how you are going to bring this matter to a satisfactory conclusion.thank you

To Whom it may concern,

I am an Australian Citizen based in Melbourne and was traveling with my wife, my 8 months old baby and brother in law from Amritsar to Delhi on 25th October 2014 Flight Jet Airways 9W - 373 departing Amritsar at 14.20 pm. As I had to travel from Delhi to Melbourne later that evening on same day. We had 3 cabin bags for 1 bag each adult with 7 kg allowance. But one of the bag had was over 7 kg and was around approx 9.5 kg and we were aware of the excess luggage and was happy to pay for the excess baggage.
So we went to counter to check in and met Mr Deepak who was on duty so we made him aware of the excess weight as well and told him that we are happy to make payment for the excess baggage of over 7 kg but rather than paying for the excess baggage Mr Deepak said that we have to pay for the whole 9.5 kg even tho 7 kg was our part of allowance baggage which none of understood that why he wants us to pay for the baggage which is part of our allowance and we have already paid for it.
Upon Requesting number of times Mr Deepak asked us to pay for 7KG instead of 9.5 kg. But we couldnt understand the logic behind his bar gaining we requested to talk to his on duty Manger. But our request was rejected and from No Where his Colleague Mr RAHUL(Most RUDE customer service officer) I have ever seen in my whole life whom Mr Deepak explained the scenario and without even listening to the whole conversation Mr Rahul said that he has got a solution for us to resolve this issue and said that rather than paying for 7 Kg which Mr Deepak offered us earlier but this guy Mr Rahul said that now we have to pay for the whole 9.5 kg and asked ground staff to remove our luggage to a side. That was a shocker for us and We couldnt believe that we are experience this kind of pathetic service from an Airline Company. We refused to move from the queue as requested to talk to their On Duty Manger upon making numerous request finally this Lady Avninder who was sitting 2 counters away from Mr Deepak this whole time and was listening to this whole saga and pretending as she didnt saw anything happening there(Quality of a Great MANAGER). Literally SHOUTED from 2 counters away and said that yes I am Manager here and cant help you sir and couldnt even bother to come and talk to us and listen to our issue. I want Users to read this response that I got from this Lady Avninder so called Manager on duty.
"We requested mam can you please assist us in resolving this issue as we have are travelling with 8 months old infant and please assist us resolving this issue and the Response was "IF YOU ARE TRAVELLING WITH BABY THATS YOUR PROBLEM NOT MINE" and I couldnt believe that this is coming out from a Manager.
We couldnt believe all this happening to us and amazingly enough 3 Jet air staff staff we spoke too one by one were all so rude and were providing PATHETIC Customer service. If being a Foreign citizen I was dealt with this way I feel so sorry for Indian citizen who travel more frequently using these domestic airlines with most rude customer service staff.

Well I wont be travelling with this pathetic airlines again in my life and will be spreading this to my friends through social media and following the Consumer court and Ombudsman, but I thought I might raise this complaint hoping that I might get lucky and find someone who is skilled enough working at Jet airways knowing what they doing and take appropriate action against these rude, unprofessional, unskilled and it might sound rude but i have to say what I felt that uneducated Jet airways staff.

If Jet airways staff cares about its Customer feel free to contact me at following email address.

puneet_mob@hotmail.com

Please refer to complant under Tirath Housing which should be JETAIRWAYS

Hi, my name is Sona Khadka. My sister, Miss Sanam Khadka was coming to visit me in Mauritius. She was travelling from Kathmandu, Nepal to New Delhi, India by Jet Airways and New Delhi, India to Mauritius by Air Mauritius. But unfortunately when she reached here, she didn't get her luggage. She was told in Kathmandu, by the Jet Airways Staff, that she can collect her luggage directly in Mauritius instead of collecting in New Delhi airport . But when she was boarding in Air Mauritius plane, the staff told her that her luggage was still at the New Delhi Airport and she should be collecting her luggage before boarding but unfortunately, she didn't have enough time to go and collect it or else she would have missed her flight. My father even went to the airport in Kathmandu, Nepal to meet the person who gave her the information about sending her luggage directly to Mauritius and it was found that the Jet Airways staff gave her the WRONG INFORMATION.
Now, we are contacting to trace her luggage, no one is willing to help!
Very Poor Service. False information provided, Unhelpful. Irresponsible for costumers property. Worst flight that my sister went through. Above all WHERE IS OUR LUGGAGE? JET AIRWAYS HAVE NO ANSWER!

This is the worst air line and the service is very poor among all air lines which is flown from Middle east to India and back. My wife and kid also got the similar type of experience when approached for check in they informed that the flight is over booked. Even after reconfirmed on the previous day how can an air line can do this to poor passengers. Even after informing the Air port manager Ashish there was no use. My request to all of you please make sure that the next person is not you?

Jet airways staff in india are robbing people, they use threats, try intimidating passengers and have no manners, people skills and are just on a power trip. The most disgusting experience ever the whole system and process outs you off using jet airways as well as india airports especially rajkot, £130 taken from my wife for what we still do not know, my complaint wi stop when I not only get my money back but have something done about pathetic excuses for employees at rajkot airport! Anyone using rajkot airport with jet, do not give in to threats and false explanations stand your ground and demand to see airline manager and if you have to can your flight to avoid giving cash contact your embessy from airport and tell them that's exactly what you are doing!