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On June 29, 2024, I placed an order with Jibri for two suits and one dress. This is not my first time ordering from them, as I have been a loyal customer since 2013. The company typically ships orders within 30 days, and on August 8, a shipping label was created, which aligned with their usual process. However, despite this, the items were never actually shipped.
On September 7, after waiting more than two months for my order, I began contacting Jibri through phone calls, emails, and social media messages to inquire about the status of my purchase. On September 9, I received a single response in which they admitted that they lost my order. Since then, they have ignored all of my follow-up attempts for further information, including phone calls and messages.
It is extremely disappointing to experience this level of poor customer service after years of being a loyal customer. Upon further investigation, I found that other customers are experiencing similar issues with the company. This is unacceptable, and I am heartbroken that I can no longer trust a business I’ve supported for over a decade.
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Immediately send a formal demand letter to Jibri, detailing your order number, the timeline of events, and their admission of losing your order. Request either an immediate refund or the delivery of your items within a set timeframe (e.g., 10 business days). If they fail to respond, dispute the charge with your credit card company or payment provider and file complaints with consumer protection agencies. Additionally, consider sharing your experience on review platforms to warn others about the issues with the company. Keep all communications as evidence for future action.