Jim Gauthier Chevrolet
Reviews and Complaints

This should of been handled better by the service manager, who didn, t even come out to talk to me. Ya I know he is busy, but so is everyone else.

I bought a new 2013 Chev Malibu from Jim Gauthier. On October 4, 2016 I took my vehicle in for an oil change and was told by Kerry Adam's, the service advisor that a surge tank had a slow leak. He indicated that this should be replaced. On October 31, 2016 I took my car in because it was low on coolant and Kerry Adam's suggested that I put a new coolant reservoir bottle. We made a reservation to have this done on November 1, 2016 between 12:00 - 1:00 because the part had to be ordered from Edmonton. I question the time for delivering this part from Edmonton (it only took 12-hours to deliver to Jim Gauthier). The part cost $61.39 and the labor was $169.00 for total of $283.23. I went in at 1:00 and was done by 1:55 and they charged me $169.00 labor. I had to go back to Jim Gauthier's 3 additional times because the Reservoir Tank was still leaking. On the 3rd trip they changed the hose clamp and this fixed the problem. I believe I was mischarged for the work done for replacing the reservoir tank and it was not the issue. The tank wasn't needed, all they had to do was replace the hose clamp. I had the cam shaft, water pump, 4 wheel seals, back window defogger along with several recalls Jim Gauthier offered a free oil change for all my trouble.I have filed a complaint with the Consumer Protection Office. I have purchased 4 new vehicles from Jim Gauthier and will never purchase another vehicle from them again and I recommend that to everyone not get service from Jim Gauthier.

The service received from Gauthier Chrysler stores in Winnipeg has been a horrifying experience. After buying a vehicle with them your relationship and service provided is not up to any standards of quality. I would not recommend buying any vehicles from the company as you are not going to be treated very well. I have a new dodge purchased through them with the number to number warranty. The warranty has yet covered anything and instead they keep saying things that were done are not covered in the warranty. The issues that I have had with my vehicle have only appeared after getting the car from the shop. The shop will take the car in for a recall then the next thing you know there is a air bag light of Bluetooth not working, or lights coming on and yet when you take the vehicle in to get fixed we are told that it won't be covered. This place just wants your money and has yet made me feel like I made a good decision purchasing my vehicle from them.

I am very upset with my experience at the Waverley Chrysler Dodge Jeep dealership. They wasted multiple hours of my time today. I am so pissed off.

I am very upset about all this and am writing this letter as an official complaint against the Waverley Chrysler Dodge Jeep dealership

This dealerships advertises a Ram 1500 sxt for $25, 288 on their website
wed address:
http://www.waverleychrysler.ca/new-inventory.php?s2=2&s0=1&search.make=18&search.model=1375&search.body=2&search.year_start=&search.year_end=&search.price_start=&search.price_end=&search.km_start=&search.km_end=&search.ext_color=&search.order=15&search.order.dir=1&search.results_per_page=25&search.display_format=thumb&s1=1&vi=1397587

I called to confirm this was the actual price. I spoke with salesperson Ronald Hamm who confirmed this was the correct actual price. I told him I would drive there to purchase it right away. I drove with my wife to the dealership and met with Ronald Hamm. I saw the vehicle and he again confirmed the price. I then went to his office to sit down and sign the paper work to purchase it. All of a sudden the price goes up, significantly, over $2000. I tell him that he already confirmed the price and the website confirmed the price too.

He would not honour the advertised price. I complained that they should advertise the real price. He didn't care. I asked to speak with a manager. He didn't care either. They just said it was a good deal anyway. They would not honour the price advertised. Then the manager says to write out an offer for the advertised price and he would consider it. So I sit down and write out an offer equal to the advertised price and wait again. The manager then refuses the offer.

I also asked to take the car for the evening to test drive. The Manager Len Sass would not allow me to.

I am very upset that they wasted my wife's and I's time. If the real price was advertised, I would not have went all the way there to but it.

I was only interested in it at the actual price advertised. I even called to confirm. When I found out the real price was only when I sat down in Ron's office to try and purchase it.

Needless to say, me and my wife left there extremely mad. We were in the dealership from about 4 pm, to 6:15 pm. We drove from Valley Gardens to Waverely and back. We wasted so much time and left without a vehicle and were extremely mad.

I will now be filing a complaint against the dealership for false advertisement with the Better Business Bureau and any other department that I can find. I will also tell everyone that I know about this experience and how this dealership wasted my time and had made me and my wife extremely upset.

All we wanted to do was buy the truck for the advertised price. The dealership couldn't do it. They refused to even put the actual price on the website even after I asked them to do it so that they wouldn't piss any more potential customers off. They could care less.

I am pissed off.

HEH Dont speek for all of us. We got very good service from Gauthier. Everyone here in Thompson would like to say thank you Gauthier for deliver the car here
i know 3 friends that got a truck ther and they are happy. thats why I got one to.
The price was good. 250.00 more! did you finance the undercoting? hahaha! that's funny that's half the price of my van. but you got financing on the reserve. Wow! Need a date?

Sorry, I bought 5 cars now from Jim Gauthier and Yap I know them also! If your rude and have a break down in front of a manager in the showroom, You might get brushed off.
And for any ONLINE contest you might register, read the TERMS & CONTITIONS in ANY ONLINE contest. They all use the same protection statement. They can cancel, modify or keep the winner PRIVATE. They don't have to tell you nothing of your not the winner.
And by the way... No DEALER on this planet will turn you away for $750.00 now a days.
Gauthier WILL! I know! Cuz all the prices at Gauthier are ALWAYS AT ROCK BOTTOM!
So now your asking the big guy to loose money selling you a car on a bogus coupon?
Hummm, , ,
So this is your worst experience ever?
called everybody?
Posted this everywhere?
Done now?
...Get a job buddy.

Gauthier is a piece of [censor] with terrible practice of decieving and ripping off natives. I was charged 4000 for undercoating and it wasn't even put on the vehicle when it was delivered to the reserve. After I signed for the vehicle the driver said they would send me a copy of the financing contract.Never came and the payment was 250.00 more a month than promised from that child molester they have working there. Jim Knows, the one he paid off the judge to make go away...

BEWARE OF THIS BUNCH OF SUCKERS...LOOK FOR THOSE HIDDEN CHARGES IN YOU LOAN..ESP EXTENDED WARRRANTY. THEY WOULD INCLUDE THAT IN YOUR LOAN WITHOUT YOUR FREAKING PERMISSION THEY WON'T BE BOTHERED EXPLAINING TO YOU HOW THAT WARRANTY WORKS . BEFORE YOU SIGN ON A LOAN, CHECK FOR THIS HIDDEN CHARGES AND DON'T BE OUTFOXXED BY THIS BUNCH OF CROCS...