Johnson Gas Appliance & Mendota Hearth’s earns a 2.3-star rating from 3 reviews, showing that the majority of customers are somewhat dissatisfied with heating appliances.
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Their customer service is absolutely terrible
Their customer service is absolutely terrible. I recently received a damaged fireplace from them, and to my disbelief, they actually expected me to foot the bill for the repairs. I reached out to them for replacement parts a whopping three months ago, and yet here I am, still stuck with a damaged fireplace. While I must admit that their hardware is of good quality, their lackluster customer service completely overshadows any positives.
I am thrilled to say that I currently have two Mendota fireplaces in my home, and I cannot express enough how much I believe they are the best
I am thrilled to say that I currently have two Mendota fireplaces in my home, and I cannot express enough how much I believe they are the best. One of them has required no maintenance at all, while the other had a few issues right from the start. However, thanks to the incredible assistance of their technicians, the problems were promptly resolved. Since then, both fireplaces have provided us with countless hours of reliable zone heat and pure enjoyment. The team at Mendota is truly a pleasure to work with, and they genuinely stand behind their product.
Johnson Gas Appliance & Mendota Hearth Complaints 1
I recently bought a Mendota gas fireplace from Home and Hearth in *** on 8/20
I recently bought a Mendota gas fireplace from Home and Hearth in *** on 8/20. The installation took place on 12/12, and initially, the fireplace worked perfectly. However, in February 2022, it suddenly stopped functioning. After contacting the company, I was informed that a chip was needed for the fireplace, and they assured me that it would be ordered and installed promptly. Unfortunately, despite numerous follow-up calls, the chip has yet to be installed, and I have been informed that it is currently unavailable. This means that the fireplace, which cost me a total of $7153.09, only worked for three months. Despite my persistent efforts, I have not been provided with a specific date for when the chip will be available. In my opinion, both the manufacturer and the merchant have a responsibility to either repair the fireplace or provide a replacement.
Overview of Johnson Gas Appliance & Mendota Hearth complaint handling
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Johnson Gas Appliance & Mendota Hearth Contacts
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Johnson Gas Appliance & Mendota Hearth phone numbers+1 (319) 365-5267+1 (319) 365-5267Click up if you have successfully reached Johnson Gas Appliance & Mendota Hearth by calling +1 (319) 365-5267 phone number 0 0 users reported that they have successfully reached Johnson Gas Appliance & Mendota Hearth by calling +1 (319) 365-5267 phone number Click down if you have unsuccessfully reached Johnson Gas Appliance & Mendota Hearth by calling +1 (319) 365-5267 phone number 0 0 users reported that they have UNsuccessfully reached Johnson Gas Appliance & Mendota Hearth by calling +1 (319) 365-5267 phone number
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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