JPMorgan Chase
Reviews and Complaints

I apologise for the ignorant sounding title but I do not know the exact language being spoken in thes robo calls. It starts out with an Asian woman saying JP Morgan Chase Bank and then go into this chinese-sounding language.

To start, these calls made the NY1 news a couple of weeks ago. The report said that they target Chinese Americans or Chinese immigrants and the Chinese language is saying things like your immigration status is in question, you will be arrested and deported. -- scary things of that nature.

The problem. I'm not Asian. My name isn't even close to an Asian sounding name. And, the calls don't stop nor can you talk to anyone on the other end to tell them to bugger off.

On 12/28 I made a deposit at my local Chase Bank branch. I withdrew $260 from my BofA account at the Chase ATM, then backed up and went through the drive up to make a deposit. I deposited $240 in cash and roughly $6k in checks. Later that evening, I realized that I had accidentally wrote $140 in cash on my deposit slip, or so I thought.. so I ran down in to my garage and grabbed my deposit receipt. I was only credited for $140 cash, and after looking at my deposit slip on my mobile app I had only wrote $140 as well. I was puzzled that the teller did not say anything while I was there, but I tried not to stress it and figured it was just a busy Friday afternoon and on the next business day I went into my local branch. I spoke to Jen, the branch manager, and I asked her if Ricky (the teller) was out of balance the prior Friday, and she said she was not sure and that we should go ask him. As we approached Ricky, we asked him if he was out of balance a $100 on that previous Friday, and he claimed no, and that he had "balanced". Ricky then said that he remembered my deposit and said "you deposited 6 -20's", I then said, "well, $140 would be 7 -20's and I, in fact, deposited 12 -20's". Jen, then went behind the teller line and pulled up Ricky's electronic journal and said "Hmm, well he balanced and it looks like his cash detail states he had 7 -20s's". I then requested them to pull cameras, as I told them I am 100% certain that I deposited $100 more than I wrote and was credited. Jen informed me that it would take roughly a week, but that she would contact "global securities". I agreed, and said I didn't mind waiting a week and that is what I would like to do. A week then went by, I went into the branch and Jen said she still had not heard anything and that as soon as she did she would contact me immediately. Another week went by, still nothing, so I called the chase 800 # and all they did was refer me back to the branch. Finally, over a month went by so on 02/04/19 I called the branch and Justin answered the phone. I asked if I could have Jen's manager's phone #, and asked who the District/Regional Manager was. He tried interfering and asked if there was anything he could do to help. I said Justin, its Tiffany and I am just really baffled as to why I still had not heard from Jen about my $100, so I would like to escalate this issue to her manager. Justin informed me that the DM's name was Cathy, and that she was actually going to be at their branch that afternoon and assured that she would call me, so I agreed to that. Jen also called me shortly after and told me that she had tried to call me a week ago (yet I had no missed calls or voicemail from her), and that Chase had completed their investigation and would not be crediting me my $100. I was very upset and told her that I really needed to talk to Kath (her manager) then. Jen also assured me on 02/04 that Cathy would call me. Cathy never called. I then called Jen back on 02/05 around 11:45AM and told Jen I still had not heard back from Cathy, and Jen assured me that Cathy got "super busy" the afternoon before and was going to be calling me on 02/05, so I said ok, fine. On Wednesday 02/06 I called and asked for Cathy's contact information and Jen informed me that she "was not allowed to give out Cathy's contact info". I was baffled, so I drove to another branch location and asked for Kathy Welsh's contact information and they gladly gave me her business card. I then walked out to my car and called Kathy, I got her admin assistant named Kelly, and Kelly told me that she would have Kathy call me right back. At 2:34PM on 02/06 Kathy finally called me back, and was so extremely disrespectful and rude to me. I REALLY HOPE THAT CHASE BANK RECORDED THIS PHONE CALL? Anyways, Kathy proceeded to tell me that "it did not look like the odds were on my side of getting my $100 back". I said well, hopefully you can pull the cameras then and see, because i am 100% positive I deposited $100 more than I got credited, and then Kathy said they camera footage was "inconclusive". Not sure why or how that is my fault, but Kathy then proceeded to insult me, and said that Chase not only does an investigation on their employees to ensure there is not employee theft etc, but that they also do one on their customers! I was not exactly sure what Kathy meant by that? Kathy, then went on and said "and sometimes we find things out that are a little shocking about our customers". At this moment, I realized Kathy was trying to cover the branch and blame the missing $100 on me? Her tone, voice, and communication towards me just progressively got more disrespectful and rude. I asked Kathy why she had not returned my phone call like I was promised for 3 days, and Kathy said "I am busy! I am driving around from branch to branch and don't make calls while I drive!" I said OK?, so you couldn't call me and let me know you were "too busy to call", so that I would know when to expect your call? I informed her that I am busy myself, but that her clients should come first? I mean, am I not important enough to get a return call? Was Kathy hoping I would disappear? That she wouldn't have to do her job and handle her clients? I am not sure, but then Kathy said she would call me back on Friday, because that's the next time she had available to get back to me about my issue. This Friday will be 6 weeks that I have been waiting and trying to get this issue resolved with Chase Bank. I am honestly beginning to feel like something shady is going on here, and I am now going to be filing a corporate complaint. When did any bank/company/ business become "too busy" for their clients, especially me, who is out $100 from their own teller's mistake! I am very upset, and would like Chase to fix this. I've since called Chase in NYC and filed a formal complaint against Kathy, but also in researching I found several complaints filed via Chase/Consumer protection etc against Kathy. I think Chase needs to do something here not only for me, but for the rest of their clients as I think Kathy is ruining this bank's reputation in the tight community I reside in. Prescott is all about word of mouth, and everyone knows everyone, and now bringing this up to friends and colleagues I've heard more dissatisfied customer service stories about Kathy. I also found her on LinkedIn and saw that she used to manage a Victoria's Secret... I think that is more Kathy's caliber rather than Chase Bank. Kathy is rude, unprofessional and Chase should send her to a customer service seminar if they plan on keeping her around. My fiancé has his business accounts with Chase, and is a very successful custom home builder, my parents bank at Chase, and my grandparents. They will all leave Chase Bank if this is how Chase (KATHY) is going to be treating me! Please fix this! I have waited long enough, to now be put off by Kathy!

Chase denied my claim because they refuse to recognize the sophistication of the hackers who hacked my account and stole several thousand dollars. Someone hacked my account, created a fake payee (using the same name of an already existing payee), with an account number. I thought it was the account payee I created, so of course I was using it to pay my bills. Because of this, chase is refusing to return the money to my account because it was sent from the same IP address. I never denied paying that payee, as I thought it was an account I set up. Unfortunately, the hacker was smart enough to create the exact payee I use, with an account number they had access to, knowing i would pay that account. I've been banking with Chase for 20 years and they are treating me like an idiot. It's unfortunate that the banks are some of the wealthiest institutions in the world but refuse to spend the money keeping up with the level of sophistication the hackers are using today.

I filed a dispute against a scam moving company, I had proof that the fake moving company was going to compensate me for damaged/stolen items. I never received that money from the company (obviously they only exist to cheat people), but the claims department declined my claim in spite of having a written proof. I was with bank of america for the longest time and never has come across this. I don't know why I switched banks to get worse service. Hate chase claims department.

We lost our home in hurricane Florence in September '18, Farm Bureau issued our money to repair all the damages in a very timely manner to which we were very pleased. Now I am fighting tooth and nail for Chase Bank to give it to me to pay our contractors! The rules change on every phone call! They make every excuse in the book not to send you YOUR money. I am treated like I am stealing my own money!
Pray that you never have to deal with this incompetence! As soon as I get the rest of my money (which could be months at this rate), I will be refinancing my home! I don't care that it may cost me some extra money, I'm cutting ties with this pathetic bunch of CROOKS! BEWARE!

Trevor Bolden, acct#[protected], account was open 1/2/2019 online. When opening the account instructions indicated open on line to save time and make deposit in branch. I went to branch with my code the same day opened on line and they indicated a coupon code was populated for $200 checking bonus. I had a code via mail in my hand Coupon code: MR77 7964 Y9GT L76W expiring 1/29/2019 for $300. They said I would have to call they have no ability to override the coupon populated on line. I called Ms. Lovelle Dungo, Manager Telephone Banking on 1/2/2019 (Same day I opened the account), she stated she could not do anything with the code already applied! I followed the procedure and now I can not get the $300, there has not been any bonus applied to the account as of it's initial opening and I have already been mislead by following the procedure. Please direct me to the level of authority that can provide a correction of a coupon code to a newly opened account so I can receive the $300 bonus indicated on the code mailed to me.
Thank you!
Trevor Bolden
cell [protected]
email: [protected]@yahoo.com

Mayra Delgado
91331
I am filing a complaint regarding my chase account, yesterday I was charged a fee of 19.99 for USA fitness. I took a picture that I had deposit enough to cover that before 8 pm. I woke up this morning and I was charged insufficient funds fee. I spoke to one of your representatives earlier today regarding my situation and she was extremely rude and told me she wasn't going to do anything about it. I will send the picture of my deposit from yesterday

It took 5 customer service agents, being transferred 5 times and an hour and a half of holding to get the answer "you have to come to the bank with 2 ID's before you can access your online account". This is the same every time I call Chase Bank. Their customer service is very unprofessional and unconcerned about their customers. This is why we have withdrawn almost all our money and placed it into PNC bank which we have NEVER had a problem with. The customer service telephone help has the same answer every time you call "you have to come into the bank". They are rude and not at all helpful.

Hello,

My father sent an amount of $3, 000 from Muslim Commercial Bank in Pakistan on 11/26 to my account in USF Federal Credit Union Bank. The MCB bank in Pakistan charged $10 fee on top of this amount while USF Federal Credit Union Bank here in Tampa charged $10 wire transfer fee. The funds were routed through JP Morgan Chase Bank, New York, NY, please see attached the SWIFT acknowledgement. However the amount transferred from the JP Morgan Chase Bank to to my account in USF Federal Credit Union Bank are $2, 962. Please let me know why $38 were short in this transaction.

Regards,
Ameer Khawaja

Making payroll today and chase closed my business and personal accounts. Won't tell me why. Very rude. Customer for 8 years. Maintained min $50k. No bounced checks or problems ever. Have no access to funds to pay mortgage, employees, bills, food, etc. Now I understand why people go on a shooting rampage. Police won't help, govt won't, [censored] chase. We all need to sue them, break their windows, call in threats and terrorize their board. Tired of these banks [censored]ing w us. Let's start a goddamn war!

We were evacuated November 8th, 2018 during the devastating California Camp Fire. Over 15, 000 homes and businesses burned and many have perished. After a month in hotels we found out our home had survived. In order to move back in we had to have it smoke cleaned, new fire alarms, duct cleaning, ect. We received a check from US Bank in Ohio from American Modern Insurance. After hearing complaints from survivors that Chase bank had been extremely long holds on these insurance checks I called Chase to confirm their procedure. They confirmed our local bank is closed indefinitely and yes they were putting holds on checks for as long as ten days, no matter if we called for assistance to get the hold lessened they would not help at the 800 number. I asked about talking to their disaster number(as all the other banks have set up one for our local disaster). Only to be told Chase Bank has set no number up to assist the survivors and won't do sorry. I called the 800 number today. No compassion from Chase bank. I don't know if this complaint will even be seen let alone followed up on. So if there is follow up I would appreciate it. Thank you.

I have been with Chase Bank for four years and have received so many fees that are unexceptionable. Over the past few months I have gotten over draft fees even though I had money in my accounts so I called to link my accounts and they told me this will fix the fees that have been applied and no more worries. Fast forward one month I received four more overdraft fees so I called and spoke with a manager and she said that if a check pulls from saving it will not draft from my checking's. I said great I am glad you told me this because the representative did not say that at all and I got more fees due to this. So she did reverse some but said that was the max she could fix at one time. She also had to call her manager to transfer funds to my other account because it said I did not have enough in my account when I clearly did as I and the manager saw that I did. So they had the higher manager manually transfer fund and during this it created another check to bounce and more fees. I called once again and spoke with a manager right away and he says that I have reached my max reversal for 12 months for curtsy reversals. I say but this was made due to there mistake. He said sorry nothing I can do about it. I do not recommend this bank at all! Customer service is horrible and they will charge so many unnecessary fees that a credit Union will not. Save your money and the headache and go with another financial institute!

I applied online for credit card over 4 months ago. A month after applying I received a letter in the mail that more additional information was requested. I called Customer service and spoke to a gentleman that did not speak very good English. He sounded like he was from India. I was told that I needed to provide further information in regards to my Identity and that I could take this information to a local bank. I drove 77 miles 1 way to the bank in Moscow Idaho and gave them my utility bill and birth certificate which they faxed to the Chase credit card company. A month later I received another letter stating that the information was not readable and they needed another copy. Back to Moscow again 77 miles 1 way, where they again faxed my utility bill and birth certificates. They then called the company and made sure that the information that was faxed was legible and they were told it was. I then got another letter stating that they needed additional information. I called customer service again spoke to another person that didn't speak English. I asked him exactly what the problem was with the information that I was providing, he just gave me a standard response that you could tell he was reading off the screen. Now any good financial advisor will discourage you from giving your driver's license because if the system is hacked that is the 1st thing that they are going to use for identity theft. Which Chase Bank will not help me with if that happens. Customer service rep told me I needed to provide my driver's license. I offered my passport which is a government issued photo identification And he told me they preferred a driver's license. Customer service rep got very rude so I told him to have a nice day and that that I was done talking to him since I couldn't understand anything he was saying. This time I drove to Coeur de Alane Idaho which is 75 miles 1 way. Spoke to the branch employee/manager who called customer service and got another non English speaking person. The branch employee could not understand the representative so she passed me the phone. I was told that my application had been rejected and that I didn't meet their criteria. I have a perfect credit score and my current credit card has a $30, 000 limit, these aren't just given out like candy. I asked the representative why I didn't meet their criteria but he said that he couldn't release that information, the bank manager asked why I didn't meet the criteria and they wouldn't tell her either. So basically after many months and providing my proof of identity numerous times I've been rejected for their card but nobody can tell me why or how. The customer service representatives that I spoke to each time were always rude, extremely hard to understand, and talked down to me. I guess if this is the kind of customer service that I should expect it's a good thing that my application was rejected.

On Nov 21, 2018, in the hours of 1:30 - 2:00pm I visited the chase branch on 775 Columbus Ave to withdraw funds. I've recently cancelled my debit card because I misplaced it and was waiting for a new one to come in the mail. For this reason I had to see an teller rather than use ATM. The banker I spoke to name was Carlos "young Spanish guy". I explained to Carlos that I've also lost my Driver License but was able to show him my photo work ID, government issued benefit card, my Social, birth certificate, Address and any other information he may need to Identify myself. Now even though I've just stood there and watched a SPANISH Lady on the line in front of me with only an NYCID card with the same issue as me withdraw funds with Carlos with no problem because "he knew her" of coarse I was denied service because he or any worker in the branch didn't know me (which was his exact words). This is the same branch that I've opened my account with and scanned my driver license and info into there system that he could've easily pulled up to verify my Identity. Why wasn't my photo benefit government issued card along with my work id enough? Is it because I'm an young African America and he feels that we are more prone to commit crimes and scams? Carlos refusing to service me because of my race was unfair and he should face disciplinary action.

After actively pursuing this for 8 MONTHS, following Chase's mistakenly closing our account, about two months ago, Chase finally committed to returning our $87, 814.77 in 7 business days. They did not! Without any plausible explanation or firm commitment to return our money at any specific point in the future. We've been forced to live in abject poverty due to Chase's continued negligence and cannot wait a minute, hour, or a day longer!
We were receiving repeated promises of 24-48 business-hour delays which eventually ceased receiving absolutely no evidence Chase has taken any action whatsoever.
We only discovered our account was closed when our checks started bouncing that was 8 months ago. We were very understanding and patient. Being assured the problem was being addressed and would be repaired. We couldn't conceive that 8 MONTHS later we still wouldn't have access to our money and Chase was doing nothing to correct the problem.
I would think Chase would have better ways of keeping their clients money in their coffers, like offering responsible and professional service for example, than denying Chase's clients access to their money once it's in their vaults and refusing to return it.
Aside from being illegal, it's not the sort of example that attracts new clients. Public disclosure of this saga, would probably cause a worldwide run on Chase banks by its current clientele. Given Chase's poor handling of our account, and Chase's Indifference to it. I see absolutely no reason a similar saga couldn't happen to any of them.
We've talked to a Chase specialist, over a month ago, then it was escalated to Chase's Executive Department with absolutely no evidence Chase took any action Whatsoever.
We've already been assured by Chase's fraud Department that a check was sent via UPS overnight over a month ago. It was not!
In the latest round of cheap, childish delaying tactics...in the most abstract language possible...we have been repeatedly told that it "appears" emails have been sent to us,
Any email discussions from Chase with us should have taken place after the wrongful closure of our account. Not 8 MONTHS after we were embarrassed to discover it when our checks started bouncing!
We have sent emails to every email address we've every given to Chase. All accounts are active and working fine. We have received nothing within a week of checking our email accounts.
Considering the abject poverty Chase's negligence has forced us into, how could we possibly afford internet access to receive emails anyway. We cannot even afford telephone service.
This has been dragging on for so long that the cost of even 1 outgoing call would feed my family for a day...if we could even afford that.
For now we have electric to charge our cellphone for incoming communications only. Sometime soon this month, our electric will probably be disconnected again.
+[protected]
is my international cell-phone number.

We are mainly able to send messages to Chase because our cell provider allows free.facebook.com without data charges. We've sent hundreds to no avail.
At extreme personal expense we've also sent about 10 emails. We know they have been received because we receive email notification when they are decrypted by Chase's encryption service, "Voltage." Yet Chase still refuses to acknowledge or address the emails or the problem.

After 8 months of illegally holding our money hostage, we're not interested in any more of Chase's childish delaying tactics.
Anything less then the immediate overnight delivery of our money that Chase has been holding hostage for 8 months is unacceptable! Quite possibly illegal

On Aug 07th., 2018 Chase sent me a letter notifying the closure of my investment account. I never received the letter in my mailing address. By sheer luck I got word of this and on Oct 9th. I called IFS in order to request by email a copy of the original letter (which basically said that my account was going to be closed by Nov 01st. and that I had to call the IFS number to get further instructions) and obtain the proper closing and transfer instructions of my money. I requested the IFS operator Nancy Corey to send me the same oral instructions she was giving me over the phone by email, which she did.

One step of such written instructions in the operator's email required to have my signature notarized at the local US Embassy which I did, at a cost of $50. I then sent Chase by Secure Mail the transfer order with the notarized signature and the required attachments.

On Oct 18th. I received a call from IFS, operator Najat Rhoni, to let me know that all they needed was my oral instruction (over the phone) to transfer the balance of my investment account to my Chase linked account from which I could then set up the external transfer using my Online banking service. Najat Rhoni notified me that no notarized signature was required and that the previous operator obviously made a mistake.

On Oct 21st. I sent an email to IFS claiming a refund of the $50 I paid for a useless notarization. The email was sent to operator Nancy Corey ( she gave me the wrong information) and to the Executive Director who signed the Aug 07th. letter., Adelina Rodriguez.

On Oct 30th. I received an email from Nancy Corey stating that Chase only refunds fees charged by Chase. The Executive Director did not even acknowledge receipt of my mails. My last mail was sent on Oct 30th. and I'm still waiting for an answer.

This recap is fully verifiable through the email string kept in my files.

It is distressing and frustrating that Chase deny me a $50 refund, if you seriously overviewed the chain of events you will determine you are 100% at fault. You should assume full responsibility.

I will be waiting for your prompt refund of $ 50 to my checking account ending ...2165

Juan Bautista Zotti
[protected]@yahoo.com
Brokerage Account ending ...4952

I have had a chase business account for more than 6 years and just recently about a month ago received a fraudulent check from a new customer. Chase restricted my account to investigate. It has been more than three weeks and I am not able to withdrawal or deposit anything from my account, I can't even cancel my account. They completely blocked my account. How am I suppose to run a business with no bank account. This is crazy. They said only one person can unrestrict my account and his name is Charlie Gray from Fraud & Customer protection services. I have been trying to reach Charlie for more than three weeks and he does not pick up his damn phone. I have left about six voicemails and he does not return phone calls. I call him more than four times a day and he does not answer. This is completely unexceptable. As soon as they unrestrict it I will close my account. Please DO NOT USE CHASE for business checking account. You have been warned.