JPMorgan Chase
Reviews and Complaints

Chase sent us a 3% offer on all transfers for the life of the account, so we transferred the rest of our cards, and closed those accounts, to chase knowing we would not find anything lower than 3%. We mailed in our payment the day we received a bill. For nearly 6 months everything was fine.

One month we received our bill on the normal date and mailed off our payment the day after, like usual, two to three weeks before the due date. The next month we open our bill to find that our % rate had been raised from %3.00 to %14.99, we called to find out why, they replied that they had not received the payment until 12 hours, yes 12 hours past the due date. They had held on the check until the day after our account was due.

I asked them to please put the % rate back down and they refused saying that they had not received it until the day after the due date. The check was dated for two weeks before the due date and they refused to send me the postmarked envelope in which the payment was received saying they had lost it. Chase is a predatory credit company who should not be allowed to do business in this country.

I took an offer from Chase a while ago to transfer balances. They promised a low fixed rate for the life of the loan. I paid a balance transfer fee at that time. I have paid the debt down from $20, 000 to $13, 900 so far, always paying the minimum or more. They informed me today that my minimum monthly payment will be raised from $280 to around $700. I will not be able to afford this. I am a sole proprietor and a single woman. I have been just making ends meet recently. My credit is still good but this looks like it could push me into bankruptcy. I have read numerous accounts of other hardworking people who are in the same boat because of Chase's policy. There is no "opt out" clause. It seems that Chase is doing this to their customers who contracted with them for a lower rate and they are now breaking that contract with us. Furthermore, this could turn into a personal financial disaster for myself and many others and possible cause a second mass default crisis in this country, (this time with credit cards rather than mortgages). This move by Chase blatantly flies in the face of the spirit of the new law which is supposed to protect consumers from unfair practices by big financial companies. From the outside, it does not look like good business either. The amount defaulted by exhausted working people may indeed exceed the moneys redeemed by the extra fees and charges.

If you have been treated like you are nothing by these people, please friend me on FB so I can start a group to show these people and others, that are thinking about opening an account how awful they are. Please friend me if you have an FB account, or open a new one (takes seconds), as i did and friend me. Clark Stanford.

Chase Bank does not care one bit about their customers, the American people, the families they are affecting or the overall economy. The rest of the world could burn as long as they get their bonuses.
After paying my 15 year jumbo mortgage down by more than $200, 000 in 7 years my business slowed to the point that I had to decide whether to skip a mortgage payment or feed my family. I chose to feed them. I sent faxes, letters and I spoke with Chase numerous times. I explained I am not showing enough income to qualify for a modification right now, but all they keep saying is apply for a modification. These drones have not minds and no brains. They continue to send paperwork about a modification.
Nothing they do is for the consumer, it is all about what will be the most profitable for them. People that bought no income verification with no money down that are under-water in the value are being given a free ride because they can not foreclose and make money. I have equity in my home and I miss a payment and they are on me like flies on %$#@ and then when I hit 60 days down they start the foreclosure threats. NJ is a judicial foreclosure state ###s, it takes an average of 944 days to foreclose (second worst only to NY at 966 days) so by the time you get this property it will be full of mold, rat infested and falling down.

I am a realtor has well, and I will be posting my full complaint, in just a few minutes. Its unreal what they are doing over there! to the credit witch more info for Jamie Dimon would be great!

The quickest way to get anywhere with Chase Home Finance is to contact Jamie Dimon at the JP Morgan Chase Corporate Office in NYC. Send CC's to all Board Members.

Oh and for the record, EVERYONE is doing this to their non profitable customers. Hell, Citibank is raising the minimum payments AND the interest rate!

Why didn't you pay your bill while you were giving birth? have you thought about that most people have more than 3 cards and all the other bills that you have! It is very true that Chase have been scaming everyone, they did't do for the $ 6 bucks like you mentioned but they will do for the 24.99 % why don't you google Chase and check out what they been doing with the promotional offers that they have mailed to customers, raising minimum payments, adding bogus fees and etc. once you accept any offer from Chase, they turn aroung and change the agreement without further notice or giving you the chance of opting out! not honoring their offer.

that's supposed to be 24/7/365

Seriously? You honestly think Chase holds the statements too long, deliberately, to get another 6 bucks a month out of you? I know good and well that my credit cards are all due between the 15th and 22nd of the month. I have three cards, a toddler, a mortgage and all the bills that come with, a car payment, and I have never paid the bill yet except the one time after I gave birth I was in the hospital and they reversed my late fee and reset my promo APR. AND, Chase is there 27/7/265. Why didn't you just call and ask where your bill was? If you don't get your electric bill on time, does that mean you don't have to pay it? And who says YOU'RE not lying about whether you got your bill?Pay your bill on time.

I experienced exactly the same thing this past summer but with an added twist. I actually made payments on two Chase cards on separate accounts on the same day with two checks in numbered sequence. One was credited, the other took three weeks to credit and incurred a late fee by one day. When I called to complain and explained the odd circumstances, they refused to admit that there was any possibility of their misprocessing the check. They went on to suggest that I had deliberately withheld mailing the one payment despite all other bills to a variety of companies/utilities paid on the same day being processed without incident. I have been a loyal and satisfied Chase customer for nearly two decades, but now I distrust them and watch every statement like a hawk.

If you have been treated like you are nothing by these people, please friend me on FB so I can start a group to show these people and others, that are thinking about opening an account how awful they are. Please friend me if you have an FB account, or open a new one (takes seconds), as i did and friend me. Clark Stanford.

In my haste I forgot to mention that what I posted is the condensed version of an almost 2 month and hours and hours ordeal. Like I said, the back and forth the OP wrote is pretty much what happened to me and THEN some. Absolutely rediculous.

This issue is almost identical to mine. I am glad I actually cancelled because of a closed account and they no longer have access to my account to deduct. Otherwise it sounds like it would have gotten ugly.
I had a VERY similar issue about a one month credit with Chase ID Protection. They tell you "I don't know" when you ask them who can I contact about the refun I was supposed to get that I didn't. I am NOT being funny or making this up. I am dead serious. Even the supervisor said, "I don't know. I assume Chase" LMAO I SWEAR SHE DID. And THEN I called Chase, where their supervisor did a conferance call with me AND Chase ID Protection and they told this lady that was trying to help me the SAME thing. This is the most rediculous thing I have ever seen. Not expected from supposedly a "Reputable" bank.
I wonder if some sort of legal action or consumer advocate action is in place. There HAS to be. I mean COME ON! Really? People can do this in the USA? I thought we had better consumer protection.

I just had the same problem with Chase.
Such a pain.

Someone should sue them to dead.

I have been double billed by this company for 6 months! Not only that but I cancelled the service in October and still continue to bill me. I have been on the phone time and again getting no where. I have faxed the proof of the double billing 3 times and they still will not refund my money! I called again today and the rep would not pass me to a supervisor and would not give me her name. I have never been treated so poorly! This is a company that is supposed to protect us and we wneed protection from them! DO NOT USE THIS COMPANY there are plenty of services out there.

I found the charge on my bill and called Chase ID protection to cancel it and asked for refund. I was told that they only can cancel it and refund me the charge for Nov but not Sep and Oct.
I asked them how can they charge without authorized.
They told me I should talk to Chase credit card because they called me and I enrolled it on phone- this is a lie. I asked them on what date did I enroll. It's Sep 10th, 2008.

The customer service insisted that I dont have prove to prove that I reject their enrollment so that I am enrolled.

I called the Credit Card service number. And, of course, they insisted that's non of their bussiness. I should contact ID protection.

First, I never believed in credit protection. They are mostly fraud. Even if they called me for 100 times, my answer will be the same- NO! I dont need it.
Second, I checked my cell phone, which is also the only number I have, on the record, I never talked to them.

Although I cancelled it today, I doubt if they'll stop bothering me or charging me in the future. It's not only the money. It's the feeling of security and an inconvinient.

Their strategy is:
1. People who has small amount of lost usually dont want to sue them because it might cause more trouble.
2. People who plan to sue them usually will back away if they agree to refund.

So, they keep doing the same thing to waste your time, make inconvinient and take advantage of you.

u should tell ur dghtr 2 b careful when she pushes buttons on the phone when calling card member services that's how she enrolled i guarentee it

i understand cus when they call in upset about charges that they did not make so pay att to ur billing stmnt honestly i hate ppl screaming at me everyday like i am the one who posted unauth chrgs to thier accnt i understand them but the num r on ur billing stmnts each month cum on now

I've had same/sililat complaint. First they said I requested it. I said I didn't and I want it removed. They took it off the card. The next month, they said my daughter requested it. She didn't. They removed the charge when I threatened to cancel the card. The following month? You guessed it, they said my other daughter requested it. I really complained and they took it off with boatloads of apologies and statements that my file has been flagged and that the ID protection will never appear again. . This month? Absolutely. They said the first daughter requested it again. I will be canceling this card this afternoon. This is a total scam and I wonder how many people are paying these charges without even knowing it.

ATTORNEY ADVERTISING

My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of Chase's Payment Protector Plan. In the past, persons have posted on this blog regarding their issues with CHASE BANK. If you would be interested in communicating with a law firm regarding this matter, please contact me at smcgrew@sprengerlang.com. Thank you.

You requested the name of the Chase insurance company. If you mean the company that they purchase insurance for properties on which they hold loans, it is American Security Insurance Company, PO Box 50355, Atlanta, GA 30302. This name and address was in a notice to me dated 09/06/2008, which notice told me that they had purchased insurance coverage erroneously, and charged the premium to me. I hope that this is helpful.

My mom is 80 years old and in a wheelchair after having a stroke in 2003. She has a Chase Visa credit card that she has had since 1977. She always pays on time, but recieves a letter stating she has to pay 5% more each month. She can not afford that, and after many conversations with the customer service dept., supervisors, and specialty supervisors, they gave her a choice. Pay the 5% more a month, or close the account and pay the amount she is currently paying. I couldn't believe it she has been a customer of Chase Visa for 32 years and now they want to close her account because she pays on time. In a matter a fact a couple of years ago a representative contacted her and told her if she would take a loan of $10, 000 she would always pay the same amount each month at APR of 5.99%, never mentioning that their would be an increase in payments per month. Something needs and should be done about chase. Why punish a customer you have valued their buisness for over 30 years, how about rewarding them?

While I understand your frustration, financial institutions are supposed to withdraw the *written* amount on a check, not the numerical value.

Chase Bank went from being a decent bank to one of the worst within the past few years.

Certain checks that are received weekly from local, reputable companies (who also bank with Chase) have always cleared the following day. Suddenly, they began holding them for 5-7 days, with no warning.

Usually, I had a high enough balance to cover anything that was spent on my debit cards, without considering the weekly deposits. However, I had one purchase that came in in the amount of $100.00, which was $5.00 short, without the $2500 in weekly deposits.

After doing business with Chase for 12 years, I would have expected a courtesy call or at least to be informed that they had begun "holding" the local checks that had always cleared right away.

Instead, I was charged a $35.00 service fee. Since I was totally unaware of the fee or that they decided to start holding the checks, until I received the "Overdraft" notice 7 days later, it "pyramided" to over $350 by the time I received the initial notice.

I was very irate and called my local branch and asked to speak to the Branch President, who had always been great to work with and a really nice guy. I was told that he had been transferred and was put through to the "new" Branch President. This woman was downright RUDE, cared nothing about the fact that I had 5 Business Accounts, as well as 2 Personal Checking and one Personal Savings Accounts.

My total average balance for all accounts combined over the past 5 years has been right around $25, 000, although sometimes lower, sometimes higher.

I was courteous and respectful when I asked why they had begun holding local checks from reputable companies who also banked with Chase. She immediately became rude and treated me as if I was some bum who had just tried to pass a forged check. I pointed out that I was a long-time loyal customer and felt she should not speak to me using the tone she was using.

Things only went downhill from there. I told her if Chase no longer wanted my business, I would go elsewhere. She said "Fine!" As I began to get angry, I told her that I intended to call the District Manager, who I knew casually, and relate the details of everything that had happened, including our conversation.

She laughed and said, "Sorry, he's no longer with Chase". She then said she had other things to do and basically hung up on me.

I did call the District Manager's Office and she was right, my friend was no longer with Chase. I spoke to the "new" District Managers secretary, who was very sympathetic and apologized profusely. At this point, I felt much better, thinking Chase had simply made a poor choice in choosing a new Branch President. The secretary promised that I would receive a call from the new District Manager within an hour or so.

Three days later I received the call. The "new" District Manager must have been the "new" Branch President's sister! Rude, condescending and totally unprofessional. Seems I was wasting her time complaining about something I did wrong.

That same afternoon, I went to my local branch and closed all of my accounts. I made certain that there were no outstanding checks or debit card purchases. Not once was I asked why I was closing all of my accounts, nor did anyone seem the least bit concerned. Instead, I was told that I would have to leave $1000 in one account, in case any additional checks came in. At this point, I totally blew up, pulled out my cell phone and told the teller that I was calling the State Banking Commission. (I just made that up...I wasn't really sure who I should call.)

After some very quick whispering between her and the new President, they decided I could have all my money.

End of story? No Way!

Three weeks later, they "discovered" that I owed some additional fees, in the amount of $55.00. When I received the letter stating I owed them money, I immediately called and asked what the fees were for. No one was able to tell me. I had no additional checks or debit purchases and they could not tell me why I was being charged.

I told them, too bad, you won't get it from me! I also was threatened, saying that I wouldn't be able to open a Bank Account anywhere for 7 years.

Too bad...I already opened my business accounts and personal accounts with another bank (Wells Fargo), so it did not really matter. To this day, I still receive "collection" calls from Chase. After two years, the $55.00 has grown to over $300. I haven't opened any of the mailed notices in several months and I really don't care.

Since the collection calls all come to my business phone system, I have programmed it so that any call from the famous "[protected]" Chase Collections number, go to a special "Broadcast Only" mailbox which informs them that "we do not accept calls from scam artists". Occasionally, I switch it to a "canned" this number is no longer in service message, complete with obnoxious tone at the beginning. Unfortunately, I know most of the calls are automated calls that demand that I call Chase immediately, but occasionally they make a "live" call.

Bottom Line: DO NOT EVEN THINK ABOUT DOING BUSINESS WITH CHASE. While they were once a decent Bank, things started to go downhill shortly after the merger with Bank One.

never had a problem with chase, good credit and paying your bills on time go a long way.

The reason the amount that goes to principal each month is different is because you have a simple interest loan. What that means is: When your loan is booked, it is only booked for the principal amount. The interest is accrued and added daily. This is calculated based on your daily balance, interest rate, and how many days between when payments post. So, if you make pymnts 30 days apart, you will pay 30 days of interest and the rest goes to principal. If you make a payment 31 days from the last payment, you will pay 31 days of interest and so on, and so on. If you have a high daily interest rate, this be as much as 10 differnce in the amount gong to principal. I hope that helps.

How true...same position, see my comments on my 2004 Toyota Rav4, which I was upside down in, they repo'd sold at auction and are now trying to get me for the balance. I guess Bankruptcy is my only option! Rich_AZ

I work in a financial aid office at a private college and have just met with our Chase Bank rep. He told me that the highest possible rate for a student who applies for a Chase Select loan without a cosigner is prime plus 6%. If the student has a cosigner it could go as high as prime plus 5.5%. Are you sure about the rate that he was given? Was it called the Chase Select loan? They do have other private education loans as well. And it is true that 99.9% of private loans have variable rates. I did have a student who found a private loan through her own state's guarantee agency that had a fixed rate. You could always have him get another private loan elsewhere and have the Chase one returned. The financial aid office at his college can help him with this but they will most likely require that the new funds be there first before they will return Chase's funds.

I would love to file a lawsuite against these [censor], the only problem is each time I spoke to somone they gave me a false name. When I would follow up I was tols that person does not work there. Im not even sure what office I was speaking with. I called and to get a deferment because my wife was ill and in and out of the hospital which led to loss of wages. I spoke to a Kristy who said if I paid $400 they would defer the next month payment. the next month came and went and I recieved a knock on the door to reposess the car. When i called the collections department and explained that I had a deferment they called me a liar and said there is not a Kristy that works for Chase. A calss action law suite needs to be filed against these people. They should be investigated and the CEO should be locked up for allowing this behavior.

Amber -
Please contact me if you still need a witness!

RE Fresno

Wow this is weird. I typed complaints for illegal collections practices in Google to complain about Chase Auto Finance and the weirdest thing occurred! At the top of the list was this complained about the VERY company that has been harassing us for sooo long to the point of insanity. CHASE! Not coincidence I would guess. They are horrible and completely out of all legal bounds at least one employee in Roseville that my wife and I constantly deal with. The threats she spews are not only discomforting but highly illegal and soon rewarding of a lawsuit if someone can not help me bury this employee. She has been warned TIME and TIME again to not call my wife's place of employment and she IGNORES every request and sometimes retaliates by zeroing out to my wife's manager and co workers to openly discuss our personal matters with third parties all while NEVER repeating the fair debt practice required by LAW. Please help me any one who can.

Im not sure where my office is located, but I would love to talk to your attorney and tell him a few horror stories we have had with Chase. We were only 18 days behind and they sent out 3 repo letters, and then after we paid it they still sent another one. They are constantly calling and making threats.