JumpStart Games
Reviews and Complaints

Jumpstart Customer Servicese agreed to issue a refund for unauthorised purchase by a minor, it has been almost 4 months, Customer Service has blocked my email, and have possibly deleted all communications.

My Mother's Neopets account was frozen last month for no reason. I submitted a support ticket on 12/20/16 and the support team has yet to look at it. I have since made several attempts to contact them, both through their support e-mail address and on social media and they are not responding. I have contacted Jumpstart through their support address yesterday and received notification that my request for assistance had been received, but have yet to hear back from them with a solution.
This is not a complaint exactly, it's more like a follow up message. Jumpstart, can you please help? The ticket number is ## [protected]. Neopets doesn't have a phone number and I really need to speak to someone about resolving this issue. I'm running out of options/ideas. My Mother has had this account for nearly 15 years and has never had any problems, nor has she ever violated the Neopets terms of service. Over the last 15 years, she has put a lot of time and real money into not only earning her "dream pets", but building up the account in general and I don't want to see her lose it all unfairly.
I was locked out of my account in September due to a password glitch. It took me until the end of November to get back in, after a lot of effort. If I had one complaint/suggestion to offer it would be that the customer service for Neopets is essentially non-existent. You can see for yourself by looking at the comment section of their Facebook page. I don't know what it's like for the other gaming websites that Jumpstart owns, but something really needs to be done about this. If this is what using Neopets is going to be like from now on, the website might as well be shut down. That would break my heart because I've always loved it. :(

This company uses deceptive practices to make money. I sent the required email to cancel my account and they promptly ignored it and kept charging me. There is no way to contact them, and that's the way they like it. Somebody do something!

I have been being charged for over a year now...there seems to be no way out...

I am having a same exact issue as above mentioned dated April 22nd, 2015, and many other very similar complaints mentioned here by many. Seriously need to do something to stop them.

I work with these types of payments, please contact your Bank and ask them to cancel ALL (FDCP's) future dated card payments to the merchant. you can cancel your card, however it does sometimes forward on the payment to the new card via the VISA system. also the merchant can change their name to debit the payment but the bank should be offering refund as its not the customers fault

I have been trying to cancel my membership since February of this year.. I have sent numerous emails. I have called many times, most of which were not answered. I have left several voicemails as well. This place is a scam! I am so frustrated. I am going to file a fraud report today and have my card shut off.

I signed my son up for the membership because he was very interested in what the others perks of being a member could do. I signed him up, he lost interest very quickly, I cancelled a week later, in January, and continue to be charged on my credit card. They claim the only way to cancel the membership is to email them at support@jumpstart.com and nothing has been resolved. I have sent 15 emails, i get an automated response each time that they have received my email and will be processed by their customer support team. I have also made MANY phone calls to [protected] and its an automated message that goes no where and if you press 0 it says the mailbox is full. I bet full with complaints. This is just horrible. I have no other options but to cancel my credit card, which upsets me very much because I have my monthly auto payments that I will have to go in with each individual company to change because of these crooks at Kai Jumpstart.

I have been trying since February to cancel my daughter's membership. I just filed a fraud dispute with my credit card company and canceled my card. I also called a very nice lady at JumpStart, Inc. and they ARE NOT the same people. Sadly she was used to irate customers calling her thinking she was KAI JumpStart. This is wrong on so many levels and I hope karma teaches them a lesson or two.

I have been trying for two weeks to contact support@jumpstart.com AND support@schoolofdragons.com to cancel my membership. I GET NO RESPONSE! The phone number on my bill ONLY has a voice recording. I can not believe this supposedly large company is getting away with this!

I have the same problems. I signed up for a one month membership for school of dragons and have been charged every month since.

Please contact them here ---> copy paste this link----> http://www.jumpstart.com/CustomerCare/CustomerCare.aspx

i’m so confused because i’ve never even heard of this, i’ve never subscribed to anything like it, and i’m getting 27$ monthly charges for it… what’s going on and how do i fix it?!?

Same problem. Just charged me 100 dollars after a year of not charging.

I have a different deal I agreed to the charges at first because my son wanted to play bit later I tried to stop payment because my son no longer was playing on the website and they still keep charging me for it and I can't get them to stop 🔴

This company jeeps charging my credit card every so many months. This is the third time that I am having to call them, of course no answer. And have my bank deal with this company charging my visa without approval or even my knowledge of knowing they are doing this until I see my statement. I will now have to change my visa number and deal with payments that I already have coming out monthly. I am so pissed about this company.

I woke up to a renewal charge to my account for a yr membership. I did not authorize this charge or attempt to renew. I found how to cancel my membership on the website after looking for 30 mins. I also sent an email to the support to cancel my membership an reimburse me my money. I have heard nothing from them. When I contacted my bank they gave me a number to call. [protected]. I have been calling all morning only to hear the mailbox is full please try again later. Very upset!

I have the same problem. I try to cancel the subscription but they keep withdrawing from my account.
Swedish bank can do nothing.
No replies from the company, but an email with a link that does not work.
Horrible.

Hi, I want to stop my re0ccuring payments through my credit card . How do I do that

this charge was put thru without my authorization and is dated [protected]. we were traveling then and no one authorized this charge. please cancel

I have been debited for jumpstart for over 2 years, my kids don't use it any more so mum gets stuck with the costs. I will definitely try the address above, thanks heaps mary-ann

support@adventure.com, and the number is [protected]

I have tried for the past three months to cancel my membership to Jump Start. The company is continuing to deduct $24.99 from my credit card account and I want it stopped. What can I do to get it off my account?

I will it as fast as i can

I will do it because there big time

I once signed up for a paid subscription of *school of dragons* for my niece but after a while, it refused to let her in. I tried to change passwords, I tried to find a customer service rep, I tried to email, nothing. So I emailed their customer service to cancel it, that was WELL over a year ago and neither she, nor I, remember the main name that was used or the email address that was used for that account anymore. But apparently, they NEVER cancelled it, the email was ignored. My bank is now handling it. I'm getting $65.00 in overdraft fees for this and I have to cancel my card and file a dispute. In the mean time, the overdraft fees are piling up all because of their charges. These guys need to be sued, big time.

I WANT MY MONEY BACK! I HAVE NEVER HEARD OF THIS PROGRAM. MY LAWYER SAID IF I DON'T HEAR FROM YOU WITHIN A WEEK HE WILL START PROCEDDINGS AGAINST THIS PROGAM.

Ive had this problem aswell, and yes spoke to "charles" but i noticed when he was willing to offer me advice on the problem and realized, we had signed up under an old email address i had forgotten. Altho i understand the company may have some draconian policy, and he was unable to provide me with a full refund, we were able to reach a compromise. I dont blame "Charles" for his company policy, but i noticed that speaking to him politely, he offered me some suggestions as well as got me a partial refund. more flies with honey than vinegar fokes...but as for the company...dont ever visit this site if u can help it without reading the fine print...

I was able to get full refund after contacting the BBB and calling back to CHARLES who spoke with his supervisory staff.

I noticed an ongoing charge of $7.99 on my account and called to cancel. CHARLES was very rude and unwilling to listen. He consistently tried speaking over me and advised that I simply listen or he would hand up on me, which he did. I called back and asked for a supervisor and he claimed he does not have one available through the phone and gave me "caleb.stclair@jumpstart.com" and again hung up. I called back again trying to gain clarification on how they got my card information and her claimed my child must have signed up for it. CHARLES and this company are fraudulent at best and disgustingly RUDE and UNPROFESSIONAL. Will contact my bank and the regional police district for fraud activities.

Yes - this happened to me twice. The first time, someone did contact me back and I was able to cancel...the second time, after my child simply clicked on the icon and went back on the site, the bill started appearing on my credit card again. When I finally got in touch with someone -- "CHARLES" indicated that there is no data being stored, therefore my 9 year old would have had to input all info, plus code on front...OK -- my 9 year old is capable of alot -- but not this. Come on people. Then he indicated that it was used for 20 minutes on the first 2 days and that was it. I then asked for a credit of 2 months, splitting the difference, with them. he said it was not under their terms of agreement. I am going back 4 months through American Express now -- because this is a joke. In addition, AMerican Express can put a block on all charges by this business.

Same here. Only they billed me for a yearly subscription when i only signed up for a month. I never got a response from calls or emails. This year it happened again ($74.99) so instead of me trying to reach them my bank is handling it. Beware if you're thinking of signing up- there is NO customer service, and they will try to rip you off!