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IF THERE WERE A POSSIBILITY OF ZERO STARS, THAT IS WHAT I WOULD SELECT! DO NOT DO BUSINESS WITH THIS COMPANY!
My Mother and Father (retirees) booked an international month long trip with this company. The week before they were suppose to depart my Father was placed in the hospital with a life threatening situation. The Dr stated that there could not be any travel for months. My Mother was pro-active in the beginning and bought trip insurance. Unfortunately, the insurance only covered them if something happened while they were actually on the trip. I personally then took over so that my Mother could focus on caring for my Father. I contacted Justairticket.com and explained the situation. I was immediately told that there would be no refund and if they wanted to reschedule, they would pay approx. $600 plus any difference in airfare. I spoke with someone named "Jack". However, it would appear that this company is based overseas because they are all almost impossible to understand and they only become agitated when asked to repeat themselves.
I escalated the situation when I was told that they could not help and asked to speak to a supervisor. The supervisor, "Ron" stated that we would need to send over "proof" that my Father was in the hospital and could not travel. Fair enough...so we did as they asked. We were given an email and immediately emailed the info over. I also immediately called Delta after ending the first phone call with Justairticket.com. I explained to Delta the situation and they stated that they would refund 100% of our money with ZERO penalties. They also explained that because it was originally bought through Justairticket.com, it would ultimately be up to them to return my parent's money. They also stated that they would expect Justairticket.com to do the appropriate and right thing. Delta stated that they would notate the account so when Justairticket.com called they would already know to tell them it had been approved.
I immediately called Justairticket.com and asked for "Ron". I was informed that "his shift just ended and he has left the building." I asked for another supervisor and was told, "all other supervisors are busy."
At this point, it was obvious the type of "business" we were dealing with. Greedy, manipulative and deceitful. Myself and other members of the family took to social network to try to get this resolved. Twitter, Facebook, etc.
Justairticket.com continuously stated that they would give us a refund, but they couldn't get Delta to approve it. However, we had emails confirming that Delta would indeed approve it. Delta actually contacted my Mother and asked how they could help us. My Mother stated that she would really appreciate a full refund and would book once my Father's health was better. Delta explained that they could give the full refund. However, it would have to go to Justairticket.com and then it would be up to them to return the money to my Mother. Understandably, my Mother was distrustful of Justairticket.com at this point and explained that to the Delta representative. The representative, then explained that she could postpone the trip to another date with no fees. That way Justairticket.com would no longer need to be involved. My Mother chose to except that outcome knowing that her investment would be protected from Justairticket.com.
The even more unbelievable part is that after explaining to Justairticket.com that we would no longer need any contact from them, they continued to "retaliate" against us on Facebook. Even going as far as to post private emails between Delta and us that they had been generously copied on. After we addressed how inappropriate that was, they deleted the entire feed.
So, if you are booking any kind of travel, go with a different company. This company has no idea what excellent customer service consists of. Not once did they ask, "What can we do for you?" "How can we help make this better?"
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Kdpera,
We are sorry to hear of your recent disappointment in our customer service. We pride ourselves on responding to customer's concerns quickly. Please be advised that Airline do approve waiver on medical grounds however, without Airline approval we can not process the refund. We offers a wide variety of fares that appeal to different segments of the traveling public. Some fares are highly restricted and valid only on designated flights and such fares carried the restriction of being non-refundable and non-transferable. Moreover, we would like to investigate further and we would like to assist you in the best possible way. We humbly request you to help us with the booking reference number so that we can further check all the details once again. We will make every effort to come with a response as quick as possible once we will be receiving the booking confirmation number. We appreciate your patience and time and will do everything we can to serve your needs. Please feel free to contact us at our customer service [protected]) or write in to support@justairticket.com
Sincerely,
Simon Barnes
Justairticket.com
www.justairticket.com is a bench of blackmailers, they tried to blackmail me, as we bought tickets off them, now we tried to make changes, they are making strange excuses, they quoted me $400 for change when I said to do so then they said it would be £800 as they knew I was in need of change. They are very rude, they speak poor English, look like Indian company, when ask for the name they will give fake names like Martin, Dell, Jenny etc. Each time when I phoned them they made excuses and quoted me different sort of prices, they are not even providing me the fare conditions which is against my basic rights. One of their CSR told me the change fee is £200, next day another one said it's £300. One of them said change is possible for this fee, another one said it's not possible. Then after a long hold he said it's possible but for £800, I said for £800 I can get a new return ticket, he said ok then buy that one.
I have never experienced such an unprofessional and unserious customers services. I also contacted the Airline directly but they were also unable to help as they said to get fair conditions from them first, they will not reply to emails and will put you on very long hold when you call them, especially when I was calling from abroad.
I will advise everyone not to deal with them just to save some money. I will take this matter further to the offical complaint service in the USA, either ombudsman or anyone concerned and will also mention this in online reviews so others don't get that headache which they gave me.
Had airfare selected on their site. Received a "rejected" on my credit card. Company representative called and said that the price of tickets had gone up. I asked how much, they quoted $27.80 per passenger. I said that was acceptable and to run my card again. Then they said in phone conversation that the price "climbed" again. I asked how much and response was $400 more than their site stated. I asked how this could happen and they said "their site needed to be updated." I immediately transferred my money into a safe account and stopped any payment to this business. In the end their rep tried to keep me on the phone and "work" with me to continue towards purchasing the tickets. I immediately hung up. Will not be going back to them again.
I have to agree with poor customer service n not good English . I have my boyfriends daughter diagnosed with cancer n they are in England . We were booking a family member to go over to help with kids while she was in hospital . I finally found ticket we could afford n put in dates n bought it then after I purchased it relived they had in small letters of the wrong dates . I called immediately in seconds n the phone was on hold for 40 minutes and then I hung up and pushed a the button that said make a reservation and it was answered in two rings . I explained what happened and the guy said well we will change dates for you b/c I explained dates were set in stone. He left me on hold for 25 minutes then came back with it would cost 56. Dollars n some odd cents to change dates or 40.00 to cancel ... I said ok well found out it would cost another 100.00 on top of the cost we paid plus the 56 to change the arrival date because he only change the ticket back home dates ..finally I said just cancel it altogether because I was done with the misrepresentment and the time he was screwing around .. I have never made a resavation and not been able to cancel it with in 24 hrs and never been charged a thing let alone calling them back with in seconds of making it . It was a medical emergency and they are in military, and all the JUSTAIRTICKET .com was give us more grief . We fly alot and never will I go or recommend JUSTAIRTICKET again !.they send they will refund in 24 hrs and they haven't yet . This happened yesterday . I'll let you know again tomorrow if received . Do not trust them . No cares no pride no good service should be their subject moto .. They really don't care, .called another Internet and told them our situation and they got us a ticket two hundred callors cheaper .. Susan
I bought ticket for my daughter to go back home after school is out, but it turned out she will have doctors appointment for some girl problems whilst in Ghana. So I called just air to tell them I need to cancel my ticket as my daughter need treatment and will not be able to go back home. The guy said it will cost $450 to cancel it. I went ahead and told him to cancel it since he was very rude to me. He said the refund will be processed within a week and is two months now, anytime I call in they come up with lies, a check was mailed to you or your money was posted to your bank accounts so you will get it within 24 hours. Two months no ticket and no refund.
We have had a similar problem. On their itinerary it says if you cancel the booking that you will get between $250-$450. I had paid in excess of $1337.00 plus tax bringing the price to over $2, 000. I do not need this ticket and they refuse to refund the money. Okay I expected that they would keep part of it, but not all of it. I am a pensioner in the UK I get £400 per month, so to lose that amount of money is causing me hardship. This company needs to be put out of business. As you say you cannot get any sense out of them, or supervisor to chat to you. They are just a greedy bunch of thieves.
www.justairticket.com is a bench of blackmailers. Right after I bought the ticket, they charged me about $60 in addition to their original quote. But, I didn't care as I didnt want to look for ticket elsewhere. I specifically asked if I could change my travel time and they said that I can do changes as long as the price falls below the cost of original ticket, else I pay the difference. When I attempted to do changes, I checked online and the ticket price was below what I paid for the same destination. I called the customer service and someone named Brian (Indian accent-difficult to understand and very rude) told me that I have to travel with the same airline which costs about $450 extra and there is another $200 additional charges for insurance. That is $650 per person and $1300 for two people. When I bought the ticket they didn't tell me any of this and made me believe that I can easily get a refund towards a new ticket from their website. When I said I dont agree with that decision, and I can get a new ticket with a little extra money, he immediately hang up on me. DO NOT buy any ticket from them.
Dec 3, 2015 at 1:30am I booked a round trip reservation, submitted my credit card info and waited for my confirmation only to receive a notice to call justairticket with a a reference number. When I spoke to the representative and provided the reference number, he tells me there is nothing he can do and if I want the fare posted then I would have to re-book the reservation. When I did so, the ticket price went up $300 plus more dollars. This is false advertisement and a waste of customers time to lewd them into your false advertisement only to be disappointed. You need to clean up your act and stop wasting customers precious time and resources. Display your price up front and stick with it especially after one has submitted personal credit card info. Your company has shaken my sincerity and security in your online purchasing.
I have dealt with this company before and they have a scam in place. They sell you a ticket at a certain usually low price. Then they call or email you and say they need to speak to you and that it is something to do with the ticket. What it is is they wish to do is UP-CHARGE you on your ticket price, no matter when you bought it, which airline it is, what tine of year, and so on. It is how they make extra money. The first time I never called them back, as there is no reason they need to speak to me again once I paid for my ticket. But they charged my credit card an extra $200 without my prior knowledge or consent. So the trick is to make sure there is only enough for the cost of the actual ticket on your account and no more. Then they cannot up-charge you, which is illegal to do no matter what. You can have your credit card company reverse the charges when they do this by the way. They also sent me an email asking for a photo of my credit card, front and back and my passport. Which company in the world actually does such a thing or requests such a thing. That is how your identity is stolen. There is something fishy about this company. I am flying home tomorrow using them for the first time, but the minute I land I am having the extra $200 they charged me reversed and blocking all further charges from them.
I agree 100%. I have come across the same situations. I have to get refund due to airline strike. airline stated that they will give full refund. Its been three long month I have not gotten the refund yet. justair says they applied to the airline to get refund. I have been calling every other day. they have every excuse in town. I am still trying to get my refund. I hope I will get my refund? I would not do business with this agent again and you do so.
I booked a flight with them on new years eve to fly to kiev yesterday from America. 903$ not too bad a price right?well I was flying with delta and this morning being exhausted I overslept my flight and immediately called delta and was told to call just air, so I call them and some insincere ### answers, I explain to him I understand I missed my flight and was just hoping for some credit from my old ticket towards a future one.he continued to say that my ticket is worth nothing now and the best he can do is book me a flight for like 1200$ for that evening.enough said.900$ down the pipe and a lesson learned.
Worst and most rude customer service ever! Minus -5 Stars would be too much! Scam artists, bad knowledge of the English language and just out to get your money!
My grandmother recently passed and left me her dog.. I booked a flight with these people to Germany, to get the dog and needed help finding the right airlines to bring the dog back home with me.. I ended up paying more than with a regular cheap flight provider, but they told me everything was clear and ok for my return flight with the animal.. Thank goodness I checked in with the airlines just in time to find out they do NOT carry dogs via cargo.. Now I'm stuck in Germany with a dog, don't know the language and my "buddies" at justairticket.com refuse to help me, telling me that's not their problem and hang up on me.. although they supposedly have all the recordings of my phone calls with them, that would prove I was wrongfully advised and just taken for my money.. Wish I knew what to do..😐 My advice to my fellow Americans: NEVER EVER BOOK WITH JUSTAIRTICKET.COM !
i have never posted any reviews in my life for anything until I had to deal with justairtickets.com They show one price online and have you call them or they call you in 15 min with a price $300-500 higher. In my case I agreed to the higher price only to find out later that they also changed the layover at one of the stops, they have you sign documents while on the phone with them under pressure so you don`t catch details. I called them when I caught the mistake but they told me it was too late and that I have signed the document. I would rather pay higher price next time but I won`t be buying from them, they guy on the phone kept telling it was my fault that i didn`t read what they send me, which was a lot of documents. And he wouldn`t transfer me to a manager, so if this company have a manager I would like to speak to him/her but the way the sell tickets online is so shady that I doubt they care how their customers feel.